Reviews collected from Yelp.com and each case has not been independently verified, However, there are 625 PAGES of reviews many with common claims.  

2020-(Petland 1 Stars Reviews)

 

Petland Davie

11482 West State Road 84

Davie, FL 33325

954-474-4380

www.petlanddavie.com

https://www.yelp.com/biz/petland-davie-davie

 

4/2/2020

They wanted 12,000 dollars for a French bull dog… I will leave it at that… Ridiculous

 

3/24/2020

I went there yesterday looking for the puppy. I already call to make the appointment and I believe the manager tell me that he will give 100 discount for me and invite me to go there to spend time with puppy. So, I arrive on time everybody totally ignore me and not even answer my question also the worst thing was they told me the price and ask ” Are you sure you can pay?” I know the price but I feel like it over expensive and I also received an unprofessional service so why would I spend 2000 dollar for this place?? If they don’t like their job just quit and change job. I’m done with this place from now on.

 

2/26/2020

This place wanted almost 5,000 for a rottweiler puppy. They always lie and will tell you what ever they can to sell a puppy. They had a 16 week old rottweiler that was already trained and could sit for a valentine’s carryover sale for 2500. The dog couldn’t sit, did nothing but bite my hands and shoes the entire time, that dog will unfortunately be an issue for what ever owner takes it home because their crazy prices make the dogs not worth it the 2500$ was because the dog is beyond the cute baby stage and into a I want a younger dog stage. The training the offer can be taught at home and is not the training for a rottweiler puppy who’s already been taken from the mother. Why buy a 5,000 puppy mill dog when I can get one at a local breeder for 1500??? This place is a true Rip-off avoid

 

2/11/2020

Horrible store! I strongly recommend not buying a dog from them. The breeder disclosed a pre existing condition to petland. It was not disclosed me the buyers. I only noticed the stitching in the dogs eye days after (his hair covered it and really wasn’t noticeable) petland vet! Told me the dog should not have been  sold and returned directly to the breeder! Can you imagine your vet of choice saying this? Their 3rd party company that’s handling the claim is only paying for the surgery. They are not refunding anything else for the time I had to take to take the dog to multIple vet visits. Medication etc. they are very insensitive and robotic. There is no compassion for the animal or  owner. Also keep in mind the dogs are akc listed and not akc registered!!!!!! Something to look out for if this means anything to you. I can go on and on about the trouble I have rec’d from the company. But the end point, don’t buy your pet from petland.

 

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Petland Kendall

8236 Mills Dr.

Miami, FL 33183

954-442-3106

www.petlandflorida.com

https://www.yelp.com/biz/petland-kendall-miami

 

3/18/2020

The poor animals here are NOT cared for! They are NOT walked or cleaned well! Just adopt

 

2/13/2020

Hello to all who is reading this don’t say you wasn’t warned. We bought a English bulldog 9 weeks old the first week he was sick with a infection vet visit $400 that’s at 10 weeks at 14 weeks cherry eye in both eyes $3000. I don’t recommend anyone to buy from Petland buy from a Reparable dealer. Pet solution is even worth they say you have insurance but the insurance doesn’t cover anything that Those dogs are known for. Horrible

 

1/27/2020

If you are thinking of getting a puppy or any kind of pet please pleasePLEASE go somewhere else, do not support this company!! You can adopt or you can buy a puppy from a reputable place. I get it. The employees here are nice (maybe a little pushy, im guessing their pay includes commission) but it is completely different when it comess to puppy care.

I’ve been here a couple times, it usually always smells bad and like pee, but yesterday I walked in and it felt more perfumes than Bath and Body Works- that can’t be too good. They had up to 5 puppies cramped up in one space and had no care in watching them or making sure they were comfortable. At the very end of the store, there was one of the “cubicles” or so spaces where they keep the puppies for display FULL of poo. Up to the point that the puppies were stepping on it. I get that nobody wants to deal with that, and even if it’s your job it’s not an enjoyable process, BUT tHe employee who appeared from the back to “clean” the spot literally GRABBED THE PUPPIES BY THEIR  SKIN and basically threw them to the side for her to clean. Look, I don’t care if you’re having a bad day, you simply do NOT grab a puppy as if it’s an old rag. There are ways to hold a puppy and carefully place him on the side. My sister and I witnessed it and we both (didn’t scream) but said out loud to the peole next to us “that’s not how you hold a puppy”. This is just one of the horrible things I have heard and seen PetLand do. Your store can smell good, your store can be packed, and you could have some really cute puppies, but ethics are even more important than that.

Please make a quick little google search and you’ll see what everyone has to say about PetLand. There are so many other great options for your puppy needs! I

 

1/17/2020

Scummy place that sells dogs from breeders for thousands of dollars. The kicker is that most of these are mixes that are available from rescues for FREE with the same evaluation and, in many cases, better health.

Stop supporting this filth. ADOPT a dog or puppy. Don’t be ignorant. Invest in training. These are living creatures that depend on us for wellbeing. Not a purse accessory or statement of masculinity.

 

1/15/2020
Literally can’t believe the treatment I got from this place. Went there on a Sunday two hours before they were scheduled to close and I can’t even get in.

The doors are locked.
And standing in front of them is a group of every employee, sitting around chilling and chatting.
I try to open the door and they just stare.

Once I start to walk away, some of the male employees start harassing me. They open the door and shout out, “do you want a kiss?” “Hey come back!” Later on, two employees walk out and one of them shouts to me “he likes you” “he wants to kiss you!” “Why don’t you go out with him?” “Is my smile pretty”

I can’t even believe it.

Never in my life have I been met with something like this.
I hope this petland corrects itself.

 

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Petland Jacksonville

13740 Beach Blvd.

Jacksonville, FL 32224

904-330-0152

www.petland.com/stores/Florida/Jacksonville.htm

https://www.yelp.com/biz/petland-jacksonville

 

1/10/2020

Place is a rip off stay away. They try and sell you a pet loan the interest rate is 29% unbelievable. Tried to return a dog in 24 hours and wouldn’t take back until we made a big stink. Now the loan documents say you have to pay even if you returned the animal. Now in a fight with the finance company

 

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Petland Largo

10289 Ulmerton Rd.

Largo, FL 33771

727-585-3133

www.petlandlargo.com

https://www.yelp.com/biz/petland-largo

 

3/30/2020

I have found the same experience as Jaime. We want a Maltese. In Ga, TN and even Brooklyn you can adopt one  for $750 to $950. Petland $2500 to $4500.  If the puppy shipping service was still running we could get one in a day. The price around $200. I guess the old saying with Petland is caveat emptor. Let the buyer beware. How many suckers are born everyday?

 

3/22/2020

$5000 for a puppy. Are you kidding me? That’s basically robbery. This should be illegal, it’s so bad. THAT’S why they wouldn’t tell me the price over the phone. Honestly, they should be ashamed of themselves. We need to put these scumbags out of business.

 

3/16/2020

I live a 2 Hour drive away. I called to inquire how much the prices were on a dog and was told it is their store policy to not tell you any prices unless you’re in the store. This is absolutely ridiculous and insane. This is obviously a crooked business practice. You expect potential pet owners to drive several hours to find out that your prices are ridiculous or too high? So then you can try and talk them into your financing programs? That’s unethical and I guess you have a lot of confidence in your sales people to try to sucker people into your in-store extreme sales and financing tactics.

 

3/5/2020

I used to work at this store and I can tell you that what you see and hear in Petland reviews is 100% true. They source their animals from puppy mills.  They are all very sick and Petland tries to sell them before the outward signs of disease become apparent. And once you sign that paperwork,  you’re screwed, because Petland could care less about you at that point. If you spend your money in a Petland store you are contributing to the support of puppy mills because Petland creates a market for puppy mill dogs where there would not otherwise be a market. Buyer Beware! Do your research. And if your buy from them,  or anyone, wiithout doing your research first, then you will get what you deserve.  They are live animals, not a used car or a piece of furniture!

 

3/5/2020

DO NOT BUY YOUR DOG FROM HERE!!!!!!!!  Our dog was 5 grand for starters, along with all their dogs.  He was so sick when we got him and he came very close to dying.  We took him in within 3 days of getting him and the doctors they suggested to take him to misdiagnosed him with a “cold” WRONG, and they knew it.  Our dog actually had Giuardia, which kills puppies quite often.  Our initial purchase we put down 1500 dollars and then we had a 500 dollar vet bill to save his life.  PETLAND LARGO seems to think its ok to deny our claim or take any resposibility for our very sick puppy they sold us.  We have only asked that they pay for the 500 dollar pet dr bill that is absolutely appropriate to do.  I am absolutely disgusted with their business practices and intend to contact the news, an attorney, and please anyone else that reads this and its happened to you, contact me and we can join together to get this awful company shut down.

 

1/14/2020

Horrible place and the use of puppy mills to supply their customers is disgusting. They post all over Facebook advertising puppies and if you put a negative like or say anything about puppy mills or even advise to adopt and not shop your post is deleted and they then block you from any comments. I would strongly suggest to everyone looking for a puppy please please don’t spend your hard earned money with these corporate uncaring people please adopt or if you want a specific kind please buy from a reputable breeder not a box store that uses puppy mills.

 

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Petland Orlando East

453 N. Alafaya Trail

Orlando, FL 32828

407-273-8839

www.petland-orlando-east.com

https://www.yelp.com/biz/petland-waterford-lakes-orlando

 

4/16/2020

They sell infected pets. Petland Waterford Lakes knowingly sold kittens that were infected with ringworm. Don’t ever buy a pet from them!!!!

 

4/6/2020

Went to look at a puppy and the poor thing was clearly very ill and uncomfortable. Dry nose, not responsive to any type of stimulation or even sounds being made. Poor guy was struggling to breathe and didn’t move until they forced him into a harness and said he was just tired from playing and tried to get him to walk around the store. Then they really tried to tell us that this dying dog was going to be $4,550.

 

2/14/2020

My boyfriend and I had the absolutely worst experience at Petland Waterford Lakes… we made sure we let the employees know my boyfriend has severe allergies and he did okay with her at the store so we figured we would be okay. However, they told us weekend days don’t count against us and the vet and return policies are effective starting Monday. My boyfriend had a severe allergy attack on Tuesday morning, so we called support and asked about the return policy since clearly our dog was not hypoallergenic and she was affecting his health… they told us it was past the 48 hours and there was nothing they could do for us, even after the support rep contacted the GM. I called the store directly to speak to the GM and just explain how sick my boyfriend is from the dog and that we could’ve rescued a dog instead of spending $5000+ on a “hypoallergenic” dog and Harrison, the manager, responded “I can’t deal with this right now” and hung up on me… I called back and they answered and immediately hung up. I called once more due to how unprofessional this was, and he proceeded to hang up on me mid sentence again. We also took our “healthy” pup to the vet and she had bacteria in her fecal matter and extreme sneezing, so they had to put her on 2 medications. I am just appalled at the fact that they wouldn’t even hear out our situation and offer us a partial refund so we can find our poor pup a proper home that can give her the love and cuddles she deserves. We just have her best interest in mind, and it is unbelievable how unprofessional and unreasonable Harrison and Petland Waterford Lakes were… take it from us and our terrible experience. DO NOT purchase a puppy from a Petland. They will severely overcharge you (we found out later mini Goldendoodles to for about $2500-2800 and they charged us $4750 which turned into $5100+ because they quoted us what we thought was with tax and it was not). Worst experience of our life and now we are forced to try and rehome our puppy.

 

2/7/2020

I am giving this a 1 star for the following reason: their treatment of rats.
I understand rats are not the pet for everyone, but even stores like PetSmart or Petco house them in the same cages as the hamsters, guinea pigs, etc.

You walk into Petland and the first thing you see is the cute rodent/rabbit enclosures. Nice huts, toys, food. Then you make your way to the very back, all dark fish/reptile section to find a single glass tank sitting on a wobbly shelf, probably only a 5-7 gallon, housing over 20 young rats…
These poor things don’t see any sunlight or attention, have poor ventilation, and are overall  neglected.
It broke my heart because they are such sweet and intelligent animals and just because some people are disgusted by them doesn’t mean they should be treated that way. People are disgusted by tarantulas and snakes and they are kept in such pristine conditions.
I’ve had 2 pets rats and they are like little puppies.
I’m disgusted and disappointed in this store and will never give them my business.

 

1/3/2020
I cannot warn enough people to stay away from this place.  Xmas eve we went in to purchase a cute puppy we saw online.  As we were playing with the puppy, we were enticed to purchase a 2nd pup who, according to the clerk, shared the cage with the pup we were buying.  They would offer a deep discount if we took both.  Against my better judgement we agreed.  Fast forward 12 hours to the next morning.  The new pup was found close to death in the crate.  A Xmas day emergency visit to a vet and she was diagnosed with hypoglycemia.  This is common.  They treated her and we brought her home.  The following morning the same thing happened.  This time, I called petland and was instructed to bring the pup to their vet.  We did.  I also informed the store we would not be keeping her as something was causing the severe hypoglycemia.

According to their policy, hypoglycemia is not a condition that deems a puppy unfit for sale,  therefore, although the condition occurred within the first 12 hours, we were only given a 25% refund!  Since we never saw this pup in the cages with the other dogs, it is my gut feeling that this sick dog was kept in the back away from the healthy dogs.  Once they had the chance to pawn her off under the guise of a “deep discount” they did.  The warranty they boast of is worthless unless the dog has a congenital problem.  This is not the only reason for a dog to be sick.

Now here’s the killer.  The huge price of the dogs is loaded with hidden charges.  Charges for pet supplies and access to online videos, etc.  These equates to over $1000 in fees above the cost of the pup.  NONE OF THESE CHARGES ARE REFUNDABLE!!!

We’ve all heard the warnings of buying pets from pet stores.  Unfortunately, I did not listen.  Very expensive price to pay for a lesson.  I will be contacting the Humane Society who is building a case against Petland.  Additionally, we are sending detailed reports to the FL State Attorney General Consumer Division and the BBB.  Learn from my lesson a do not support this store.

 

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Petland Orlando Lake Fredrica

3920 S. Semoran Blvd.

Orlando, FL 32822

407-381-5777

www.petland.com/stores/Florida/OrlandoLakeFredrica.htm

https://www.yelp.com/biz/petland-south-orlando-orlando

 

4/2/2020

Felt so disrespected here last time. The girls name was Julisa. Been a customer for 3 years and I will not return because of her.

She’s awful for customer service.

 

3/10/2020

Bought a puppy 3/4/2020 it is now 3/10/2020 and the puppy is at the animal hospital extremely sick with a highly contagious illness, he was in the crate with the mini walrus and the puggle. We’ve already spent over $1000 on this puppy’s medical care and the “insurance” is dragging its feet to reimburse us the cost.

AVOID BUYING HERE!! THESE PUPPIES ARE SICK

 

2/21/2020

Got the worst customer service ever. We were looking for a puppy and seeking to do the financial. The lady with red hair was only sitting by the corner with no motivation at all. But she was the only employee I saw UNFORTUNATELY. So, she didn’t even asked if we got an appointment, wasn’t very helpful with the price range and we even apply for financial support and she didn’t even guide me through the website.

First of all, if you are going to help people DONT let them alone be helpful. You are there for a reason and the store pays you for it.

Anyways honestly don’t mind going there. Prices are ridiculous it’s a tramp they want to sell you the dog over $2,000.00 just because they want to add you a “special dog food”, a cage, a 6 weeks training… and if you don’t want it they don’t want to sell just the pup.

 

1/26/2020

Beware, they sell sick hamsters.********* June 2018 I had purchased 2 dwarf hamsters (grey and white, & black and white). The next day we came back because we forgot to ask about their genders and a staff flipped over the hamsters and said “see there, they are both males.” So we thought, great, nothing to worry about. Well, a week later I’d find out one of them was actually pregnant and I ended up with 5 extra hamsters! So they had told me the wrong genders (BOTH were females)!! It’s fine if you don’t know how to tell, but don’t blatantly give me the wrong answer. Once the babies got older, you can definitely tell who’s a male (the boys bums were longer and more pronounced). I ended up giving 2 of the boys to my fiancé, and I kept one of the girls. One of the babies didn’t make it, and the other I gave up for adoption. 6 months go by, and one of my fiancé’s hamster died unexpectedly. 3 months after, my grey one dies. A year and a half later, my fiancé’s hamster was taken to the vet because it’s pouch seemed infected but it ended up being a tumor (he ALSO died). A day later, the baby hamster I kept dies unexpectedly. All were kept well with clean tanks, food & water with vitamins. Moral of the story, DO NOT BUY FROM PETLAND. Their hamsters are sick and 10-15 are kept all together in a small tank!! They DONT separate them by gender, so be careful if you end up with a pregnant one!! Oh, and a week ago I had called and asked what breed they are and all they can tell me is “We get them labeled as Dalmatian hamsters from the breeder.” They don’t even know what they’re selling. Do better Petland!!

 

1/20/2020

Karen was unnecessarily rude. Ruined my time here. Sucks. Was looking for a pup. Bummer

 

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Petland Pembroke Pines

356 N. University Dr.

Pembroke Pines, FL 33024

954-442-3106

www.petlandflorida.com

https://www.yelp.com/biz/petland-pembroke-pines-pembroke-pines

 

4/4/2020

Absolute ridiculous prices.  Asking 8,500.00 for a French bulldog is crazy.  They try to keep there crazy prices a secret from you hoping you will fall in love with the dog that you like and then tell you a crazy price that is triple the asking price of professional breeders.  They give you a whole story of why they ask so much.  And offer you crazy financing deals.  Stay away.  Go find a professional breeder that will provide better dog for much less money.  Petland is trying to still money!!

 

4/4/2020

Prices are ridiculous, I mean who is paying $8,500+ for a french bulldog, let alone, any dog….gross, honestly. I have 2 dogs, who maximum were $4,000 total. Was jaw-dropped when the associate/manager revealed the prices to my family and I. Especially during this rough time for everyone emotionally (and financially) time…come on. Never again am I even walking in a Petland to look at the dogs. A scam, to say the least.

 

4/4/2020
DO NOT SHOP AT PETLAND

THEY ARE ALL PUPPY MILL DOGS.
$3,000 for a dog? Insurance for the dog if it dies within the period you bought it? (That definitely isn’t strange? OF COURSE IT IS red flags)
THERE ARE EXTREMELY EXPENSIVE AND GET THEIR PUPPIES FROM PUPPY MILLS.
They add a bunch of extra “care and  insurance because they KNOW that what they’re doing isn’t right)
Do yourself a favor and look up Petland Lawsuits  
You’re better off getting your dog from a private breeder or a rescue.
My mother filed a lawsuit among others that signed the petition to shut them DOWN.

My story
My dog r of a rare skin cancer 2006-2012 (only found from sick dogs from Puppy Mills) he was only two years old when he was diagnosed with Whote dog syndrome( unhealthy inflammation in the brain due to improper breeding of unhealthy parent dogs) because of PUPPY MILLS. We tried to do everything to save him even removing the tumor $10k later he ended up still dying…

#ADOPTDONTSHOP

 

3/11/2020
Not only am I upset our puppy is sick (we got her a week ago) but my boyfriend and I are extremely upset that they sold us a puppy who possibly could die! She has GIARDIA, caused from sitting in ones own or others fecal matter that got into her water!!! (hence from being around other sick puppies while at the store) she has had diarrhea, not eating well, and has lost weight from this terrible parasite!!! The vet told us she could possibly die from this! We also paid 6,800$ for this “breed” when online her breed price ranges from $1000 to 3000!!!!! We have had puppy medical bills costing a ton of money just in one week, on top of that my other 2 dogs may have giardia now because she came home with this extremely contagious parasite , and as well could get us sick!!! I cannot believe this place. Honestly I feel bad for all of these puppies, after doing a lot of research and not being able to find my “breeder” I’ve come to the realization they also lied to us where she came from, she must be a puppy mill puppy and that’s really sad to us. As to the vet they sent us to, shame on them. They lie about the health of the dog as we have gotten her checked out twice this week, and we brought her to our normal vet for them to tell us there’s more problems arising with this poor little puppy.

 

3/3/2020

Went in looking for a golden retriever and found a very good looking dog. I asked the girl over and over if I could breed the dog they kept telling me yes. I spend 3800 on this dog and when I contacted the AKC they told me I couldn’t not fully register this dog it had limitations. I can not breed this not and if I do none of the dogs puppies will be able to be registered or have papers. That is if they didn’t lie to me again and already have it neutered. We have three kids and these kids were really looking forward to raising puppies. Thanks petland you let a entire family of five down.

 

2/15/2020

PLEASE DO NOT SHOP HERE!!! They’re a scam. They charge excessively and management is rude. Please save your time and money. Not worth it

 

2/12/2020

DO NOT BUY FROM ANY PETLAND!
These places get sick puppies and kittens from corrupt breeders and puppy mills, some breeders ARE puppy mills. Even if the pet is not sick these places prolong pet overpopulation when thousands of animal shelters are over run with too many unwanted dogs and cats then they get killed–like Miami Dade Animal Shelter or at Broward shelter.
Owner Luis Marquez who owns several Petlands needs to be outawed, due to his business dealings with breeders, he only cares about making money and has made ALOT of money off of selling puppies and kittens. Marquez must be investigated. His greedy breeders also.
**** This is why people should adopt puppies from shelters and rescues NOT shop for one.

 

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Petland Pensacola

6235 N. Davis Hwy.

Pensacola, FL 32504

850-637-1123

www.petlandpensacola.com

https://www.yelp.com/biz/petland-pensacola-2

 

4/10/2020

Went in to get tank cleaning and a single small gold fish. Asked the person working (Derek) after he got another person their fish (he just got theirs no questions asked) for said goldfish, was immediately interrogated about what the goldfish would live in and then he proceeded to tell me he would show me a video of a goldfish//that their organs would burst if kept in too small of an aquarium and was still going on when I told him nevermind and left. WOW firstly I have raised fish my whole life and am aware they need lots of space, secondly what a very upsetting experience. I’m not sure if they’re trained to berate customers, but I will definitely not be going back and am still fuming by the rudeness of the entire conversation.

 

3/26/2020

I have been coming here unfortunately for yrs to buy the original brine shrimp cubes. 3 out of 4 trips they are always out or not ordered. Even calling themto check doesnt help they ll tell you yes when they have non. The fish manager doesnt even communicate with workers. I WOULD DEFINITELY LOKK TO BUY IN BULK ONLINE. Anyone who buys dogs from petland and pet smart are only supporting puppy mills..why do you think they give insurance..return the dog and they put them in the back to return back to supplier, do you think they actually treat the dog

 

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Petland Plantation

801 S. University Drive

Suite C-106

Plantation, FL 33324

954-616-5467

www.browardpetland.com/

https://www.yelp.com/biz/petland-plantation-plantation

 

3/16/2020

Over price dogs , do not go over details on the contract when financing a dog , read your contract, check the interest rates !!!! And conditions before signing .

 

3/1/2020

They are very nice people but the dog I wanted they were charging 4000$ plus and a breeder from puppy finder sent me one for 500$ flat with akc registration. If I were you I would choose a different road

 

2/15/2020

PLEASE PLEASE READ! I am not one to write reviews bashing businesses, but this needs to be read!

We went to Petland extremely excited to buy our first puppy. We saw an Aussie that we immediately fell for but weren’t ready to buy just yet due to pricing. One of the salesmen noticed our excitement and before we left, insisted we see another one “from the back they just finished bathing.” The dog came came out covered in water, shaking in my hands and stinking of something unpleasant. He claimed the dog was “skiddish” and was only in the back because “there wasn’t enough room” with the other dogs. He also offered the dog at a cheaper price, which was strange given the similar age compared to the first one we saw.

It was not until we left, that I realized this young man was taking advantage of my excitement and tried to push a cheaper dog on me that, in my mind, was in the back because it was sick and covered in it’s own bodily fluids.

I never believed in the horror stories of puppy mills until today. All I ask is you do your research before buying from stores like this one.

 

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Petland Atlanta Dunwoody

4733-B Ashford Dunwoody Rd.

Dunwoody, GA 30338

770-396-7358

www.petlanddunwoody.com

https://www.yelp.com/biz/petland-atlanta-dunwoody-dunwoody

 

1/26/2020

I strongly agree with all of the negative reviews but I felt that regardless of the amount spent on our puppy…we rescued him. It was in my heart that I could not leave him in there one more day. God blessed us with an angel.

 

1/21/2020
Worst place on earth. Most animals in shelters are treated better than the animals at Petland. Many puppies had dirty cages filled with their own feces, other cages were overcrowded and had very little room for the puppies. The place had an awful stench and It seems as though many of these puppies haven’t even seen daylight or green grass. One Great Dane puppy was shivering on the cold metal grate that it was laying on and had no blankets or covering whatsoever. Many puppies looked ill, lethargic, thin and sickly. All the animals are extremely overpriced and come from puppy mills. This place should be shut down.

Buy a puppy from a well authorized breeder (can be found online) or adopt from a shelter.

Also Petland has many terrible allegations online.

blog.humanesociety.org/2…

 

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Petland Atlanta Kennesaw

2920 George Busbee Pkwy. Suite 101

Atlanta Kennesaw, GA 30144

678-581-9800

www.petlandkennesaw.com

https://www.yelp.com/biz/petland-kennesaw-kennesaw-4

 

3/23/2020

Puppy mill dogs die all the time would leave a zero if I could it smells awful in the puppy area as well and most dogs are lethargic and don’t want to interact with people to begin with this is not how buying a puppy should be OUTRAGEOUS prices for dogs you can get for a fraction of the cost and are still pure bred would like a call from the owner.

 

2/10/2020

All the dogs are sick, dying, and In crammed cages. There’s no regard for how the animals are doing. The employees are all extremely nice and considerate. The self entitled manager walks around all smug and arrogant constantly. I’m genuinely shocked this man got a job let alone got promoted to manager. This says more than anything about this company and this store in specific. I don’t even need to write this review because you can look at the hundreds of other people’s stories of buying dogs here and within weeks the dogs are dead. This is a really really sad situation and I’m genuinely shocked this store is still in business. Shame on you Petland. Also just to add to this. I heard the manager repeatedly say the n word, yes the n word in front of African American employees and customers. He’s white. He also repeatedly dragged and ripped puppies out of the cages very aggressively. This is so sad.

 

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Petland Mall of Georgia

3333 Buford Dr., Suite 2068A

Buford, GA 30519

678-582-2469

www.petlandmallofgeorgia.com

https://www.yelp.com/biz/petland-mall-of-georgia-buford

 

3/11/2020

Honestly no respect for this place. They get the poor pups from a puppy mill and price them so high that the dogs could stay there for a long time. There was one dog I felt so bad for I asked how much for him and they said $5,000. Puppy mills are as selfish as they come therefor Petland is too.

 

2/21/2020
Came in and a puppy was literally choking and shaking and looked like it was on the verge of dying. Also, the paper collar was entirely too tight. Upon asking a worker to loosen it up, he said he would check on it, walked back there and didn’t even look at the poor puppy and then walked back out and ignored us. The puppy is trembling.

 

2/19/2020

After purchasing my Teddy Bear puppy. The realization that the price was astronomical made me wish I hadn’t gotten it from there. After more searching, I see they gouge the customers. The excitement of wanting a puppy will draw you in, yet in hindsight, so not fair

 

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Petland Bolingbrook

744 East Boughton Rd.

Bolingbrook, IL 60440

630-739-1213

www.petlandbolingbrook.com

https://www.yelp.com/biz/petland-bolingbrook-2

 

4/10/2020

An update: my sweet girl died of distemper. A highly, highly contagious disease. All of the puppies were exposed as well and they just keep selling them for $$$. This is a criminal enterprise. NEVER BUY HERE.

 

3/4/2020

I am absolutely enraged at this place. My sweet, two-month old puppy is now in the hospital for pneumonia. We were told that we should look out for kennel cough when we took her home and now here she is, hospitalized for 3-7 days. This is shameful and if every single penny of her care is not covered by this location I will be contacting my attorney. I feel guilty now for having contributed to this terrible practice but I thought at the time we were saving her from those awful crates where sick dogs are packed in together. Karma will take care of this type of greed and lack of care for sweet, innocent animals. STAY AWAY!

 

3/7/2020

This place sells puppy mill dogs. The owner refuses to pay the medical bills on a puppy with distemper and if the puppy had her shots woud never have contracted the disease. The business is filthy. The owner does not stand by the contracts. Everyone needs to contact their local congressmen before anymore innocent puppies die because of places like this. Nobody should have their hearts broken over the ignorance of the owners of Petland. Stay away from Petland  they need to clean up their act. And quit killing innocent puppies because of their lack of caring or doing whats right.
Look at the fish, they have fin rot.
People like Petland should be in business….

 

2/17/2020

Place is a joke.  Sales people are incompetent.  My wife and I were in to buy a French Bulldog.  A $5-$6K purchase.  We were trying to decide between 2.  We looked at the first in their cubes they have and then asked to see the second and were told we need to go to the back of the line.  Turns out the line was about 12 kids off for the Holiday and not one of them was old enough to even buy a dog since you are required to sign a contract with them.  Obviously they are more about just having people come in and play with the dogs than actually selling them to someone that wants to give one a home.

 

2/15/2020

Don’t support puppy mills, the dogs are not kept comfortably. Imagine being kept in a a small cage in your own excrement with awfully painful metal grate floors. I was so disgusted and disheartened left almost in tears.

Don’t even get me started on the small animals being manhandled by the customers.

Or all the fish with fin rot.

House of horrors. Animal abuse everywhere

 

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Petland Chicago Naperville

720 SR 59 Suite 112

Naperville, IL 60540

630-357-3801

www.petlandnaperville.com

https://www.yelp.com/biz/petland-naperville

 

4/8/2020
PLEASE SHARE THIS REVIEW. Petland’s ridiculous sales practices should be avoided at all costs. Numerous superior alternatives exist (read solution below).  Petland Naperville is like a used car dealership from the 1980s.  I reached out to them multiple times in search for a puppy.  Petland doesn’t list details or prices on their web site for a clear reason. They want to “close” you with high pressure sales tactics. My latest interaction was during my quest to obtain a Cavalier King Charles Spaniel. After a lengthy sales pitch, I was told the price was $5,000!  In the end, I purchased a beautiful cavalier puppy from Iowa for $1,200 + $400 for transportation. The $1,600 was 68% cheaper than Petland!

SIMPLE ALTERNATIVE – Like most people, I was unwilling to drive hundreds of miles to visit a breeder. When I found several cavalier puppies available from an Amish family in Iowa, I was concerned about transportation.  So, I posted in the Craigslist domestic gigs section offering $400 (including mileage) for the 500 mile trip, indicating that I needed a LinkedIn profile to confirm identity.  In the first 12 hours, I received 150 replies. A young couple who were fresh Ivy League grads agreed to get my puppy the next morning. Other Lyft and Uber drivers, along with dog walkers and other animal lovers, will also eager to do the trip. The simple point is by clearly stipulating what you are seeking in a Craiglist gigs posting such as clear identification and references you can insure a smooth transaction. My non-Petland puppy is in the photo.

 

2/22/2020

This place is horrible. We watched two dogs get kicked and shoved into their crates. It was filthy. Poor dogs sleeping in their own poop. All the employees seem high on drugs and the dupery was very rude when we visited today. This place should be shut down. So sad for all those poor innocent puppies. I wish I could save them all

 

2/16/2020

Still waiting for a call from the owners regarding a recent purchase made.

Unfair to only receive store credit for a puppy, and store resales the puppy again.

Would highly appreciate for the owners to reach out, thanks.

 

1/29/2020

My family was thinking about getting a puppy in the next few months so we decided to stop by Petland to start doing some research and see how our kids would respond. We stopped by and started looking around and immediately fell in love with a puppy. We asked if we can take her to a visit room to see how the she is with the my kids and how the kids respond. The lady who was helping us (forget her name but she is a supervisor there, super long hair) started telling us about the puppy and the process if we wanted to take her home. I told her we came in just looking as this would be our first dog and we were not looking to buy one yet but fell in love with that one. I asked her a ton of questions and she seemed knowledgeable and helpful. I specially asked her if the puppy would be able to stay in a crate for the entire day as both my wife and I work. Her response was yes as along as you walk her before putting her in. Me not having any experience with dogs believed her. Next day I leave the pup in the crate and went to work only to come home to a pup drenched in its own pee as she went what seemed like a number of times in her crate.  Immediately called petland and asked what I should do and why this would have happened. The worker told me the pups shouldn’t be left in a crate for no more than 4 hours as they are like babies and need to go (pee/poop) often. I  told her I wasn’t told that from the supervisor  who took care of me. She apologized on her behalf and I told her there is no way I can let her out ever 3-4 hours as no one is home. She suggested a dog walker. I searched on a app call Rover. It’s about $15-20 per walk!!! That can add up quickly and I told her I can’t afford that. She told me I could bring the pup back but I would have to go though their “solutions line”. I called them and I explained to them how I was misinformed and I don’t want to harm the puppy and I would like to bring her back. She started a ticket and told me to wait for a call. At this time my kids are in tears because now I have to return the puppy. I got a call back and went to the store and returned her. All of my kids were literally  crying because they had already become attached to this puppy. I asked to speak with the owner or manager and I was told I  need to contact the “solutions line”. I called the next day and they said they will not be able to refund me the money even though I was misinformed by their supervisor. I asked to speak with the owner and I was told the owner (Carol) has denied my request to speak with him. This place absolutely makes me sick!! I am out thousands of dollars and the part that bothers me the most is that they have a supervisor who is very deceiving and a liar! They put my family though a lot of trouble emotionally and they are not even willing to listen. I will be contacting the BBB and taking further action. I would recommend you stay away from this place and look elsewhere! I am so disappointed and disgusted by this location!!

 

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Petland Chicago Ridge

110 Commons Dr.

Chicago Ridge, IL 60415

708-636-8292

www.petlandchicagoridge.com

https://www.yelp.com/biz/petland-chicago-ridge

 

1/11/2020

Please, Please, Please, stay away from this place. Unfortunately we made the mistake of walking in here Saturday and falling in love with a beautiful St. Bernard puppy. We took her home Saturday. She was a playful happy puppy until Tuesday when she wouldn’t eat, wouldn’t drink and was just laying. My husband took her temp and she was at 104. I rushed her to countryside vet where she was diagnosed with Parvo. She’s been in isolation at the vet since Tuesday getting fluids, but she is not getting any better. In fact she has gotten worse the last 2 days. We are praying she pulls through. My children and I are heartbroken. This isn’t fair that this pet shop is selling sick puppies to families. This has to stop! I don’t want anyone else to go through what we currently are right now. Please don’t buy a puppy from PetLand!!

 

1/9/2020

This place needs to be shut down!! I went in to look at the puppies and they were sitting in their own feces in cramped glass boxes with wire bottoms which I’m sure caused injuries to their sensitive paws.

I also didn’t see any food or water–which is a violation of the Animal Welfare Act (AWA). I mentioned this to the store manager and was ignored.

Shortly after I saw a man come into the store and accuse them of falsifying vaccine documents for his puppy who was sick. Apparently this isn’t the first time people have had major issues with this Petland for selling sick dogs and giving fake documents.

This is just a terrible place overall, both for the poor suffering puppies but also for the customers as Petland lies to them and then charges them thousands of dollars.

They do business with unscrupulous and abusive breeders (which other people have shown in their reviews) who have been cited and fined by the USDA. However, Petland doesn’t care and continues to sell these sick dogs that come from horrific conditions just to make a profit.

Just a warning that you should NOT buy a dog from this place! Save yourself the money and the heartache. It’s not worth it.

 

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Petland Hoffman Estates

11 Golf Center

Hoffman Estates, IL 60169

847-490-8820

www.petlandhoffmanestates.com

https://www.yelp.com/biz/petland-hoffman-hoffman-estates-2

 

4/14/2020

The place is horrible. Employees have no knowledge about the pets; walk like they are in comatose, manager is constantly wondering around

 

4/13/2020

I don’t recommend this store. I called yesterday at 11:30am spoke to lindsay about a 2 month old Scottish terrier.  She set an appointment for monday the 13th free walk in. I asked her how much and told me  $345.00.  I called back at 11:44am and spoke with a second lady and told me the same price. Before I left today to pick up the new puppy. I called first,to let them know I’ll be on my way. They then told me the price of the Scottish terrier is $3,450.00. You got to be kidding me!! I was on th he phone for an hour,speaking with the manager.  He would not honor the price that was told to me by 2 different employees.  He said it was a computer error.  I don’t care,honor what was told to me. I don’t recommend ever going into this over priced store. Teddy

 

3/4/2020

Horrible place! Disgusting! Poor babies stuck in those crates:( overpriced and rude customers! Staff is unprofessional and swears in front of kids!

 

1/28/2020

Went in for a Minnie bunny. Was shown one. Cute. Came back next day with my kids.  They after a long time brought out a mini bunny and I asked if my girls could see the others.  Oh no.  What?  Why not???? Now I have an aggressive biting bunny my girls are afraid of.  The manager was distant. More worried about signing up $1500 dog sales than us and even barked at the associate…. what is this doing here?   That was the poor girls up sale, hay, toys, bottle ets.  You get it. Royal treatment to land an overpriced puppy sale.  Here’s the door if you spend $200.  Dont bother.   Get a clue owners. Amazon will drop ship happy pets in 5 yesrs

 

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Petland Carmel

14641 US 31 North

Carmel, IN 46032

317-688-9434

petlandcarmel.com

https://www.yelp.com/biz/petland-carmel

 

1/7/2020
How sad that in todays society that we allow people to abuse animals like this. Petland continues to sell puppy mill dogs that are sick and in poor health. The sad part is that you think you are getting a healthy dog, the reality is that the parents of these animals have never seethe light of day or felt grass. If you buy a puppy from Petland you are condoning this abuse of these animals

 

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Petland Merrillville

1736 E. 80th Ave.

Merrillville, IN 46410

219-738-1717

www.petlandmerrillville.com

https://www.yelp.com/biz/petland-merrillville

 

2/3/2020

The Older women who works at this location is just rude. We came in looking at puppies and we have been looking for quite awhile for breeds under 20 lbs. we asked to see a certain puppy and I then asked does she know about how big the dog would get and she very snippily said I don’t know. Ok fine so we met with the  dog and when we were finished she said ok have a good Day as if we were finished Inquiring about the dogs so we just left. Not a place I’d do business. She needs to learn how to talk to customers appropriately.

 

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Petland Overland Park

7911 W. 151st Street

Overland Park, KS 66223

913-402-4583

www.petstorekansas.com

https://www.yelp.com/biz/petland-overland-park-overland-park-3

 

2/23/2020

They don’t know anything about animals and I feel so sorry for the poor babies. They sold us two Syrian hamsters and the teenager working there said we should purchase a TINY cage and they can live together. Of course we got home and did some research and it took us 1 minute to learn why the hamsters were fighting with each other and freaking out in the tiny space. I saw them sell a couple of teenagers the same cage for their Syrian hamster the other day and I wanted to intervene so badly but I decided not to cause a problem. And the whole staff is teenagers not just that one young boy. A girl basically rolled her eyes when I asked to see another dog and then just forgot about me. When she wasn’t doing anything I kinda looked at her and she just averted her eyes. And not to mention, the dog we did get to play with was so scared he was shaking. I’m so upset Petland isn’t treating their animals right and the only reason I come is to comfort the poor dogs trapped in tiny cages.

Also, I don’t ever give one star reviews, but these are live animals being mistreated. I’m not just being dramatic!

 

2/7/2020

Horrible customer service. Only teenagers  work here and would rather talk to their friends instead of helping paying customers. Will never again spend a po penny at this business.

 

1/21/2020

Cats seem to be an afterthought here as there is very little to choose from in pet food. Run by teenagers… puppy mill dogs are offered. Need I say more?

 

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Petland Topeka

West Ridge Mall

1801 SW Wanamaker Road

Topeka, KS 66614

785-272-8900

www.petlandtopeka.com

https://www.yelp.com/biz/petland-topeka-2

 

1/25/2020

I used to have more respect for this place, and have even been a customer, but I will no longer be coming here. The manager and a worker were incredibly rude to us for looking at the birds without coming in the store claiming that by looking at them and talking to them nicely that it’s “torturing them” – when in reality they were squawking prior to that, which is why we walked over to them in the first place. Birds like calm speaking as well as music, what is “torturing the birds” is the fact that there are three of them stuck in a cage, repeatedly saying “out”. Just a lesson for the manager and employees, there are nicer ways to word things.

Instead of shopping here, adopt or go straight to a reliable breeder.

– The only worker there that is super sweet is Mew; they’re incredibly lucky to have someone as nice and personable as her.

 

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Petland Wichita West

3520 N. Maize Rd.

Wichita, KS 67205

316-252-8565

www.petlandwestwichita.com

https://www.yelp.com/biz/petland-wichita-west-wichita

 

2/18/2020

For everybody that buys “Acana “and “Orijen” dog food beware the “buy 12 and get the 13th bag free”
Is a Joke! Today Was a typical dog food run, I went to my local Petland and tried to buy my Acana dog food that I have bought from there for about 2yrs. (since the location opened) (3520 N. MAIZE Rd) I had been waiting patiently for my 13th bag for about two Months I had purchased 27 bags (from year to date) and only received ONE FREE BAG during that time period! The last two months that I had boughten my dog food the answer was ( I needed to buy another one to get my 13th bag free ) It did not make any since to me! So today I had asked to speak to the Owner ( some one that I actually thought would have are side), (we had boughten three dogs from her since they had opened) (thought we had built a loyal relationship).
Today it was a whole different story.
The Owner had arrived and told me that there was nothing they can do about it, it was the systems fault. The same story I had heard the last two times!
I told her that that’s what she told me last time. She tells me ( well there is nothing I can do about it! It has happened to other people as well) (and as well I had helped you in the past and that was out of my own money) was that supposed to make me feel comfortable.
Well no it didn’t! Great way to make a customer feel appreciated after all the business you had received from me! Instead you made me feel 9″inches tall borderline insulting!
It’s not even about the “free” bag it’s about the customer service and if you don’t like what people has to say maybe fix your system or don’t give any promotions that you can’t fulfill!

Next time……….

OH SORRY THERE WONT BE A NEXT TIME!!!!!!!!!

(For everyone out there go to a trust worthy Pet Store that actually honors there promotions and maybe you will even get someone that will receive you with a better attitude or smile)

 

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Petland Florence

7901 Mall Road

Florence, KY 41042

859-888-1657

www.petlandflorence.com

https://www.yelp.com/biz/petland-florence-florence

 

1/18/2020

If I could rate this place 0 stars I would, they treat the customer with total disrespect. They were extremely rude and acted like we were clueless idiots. My main complaint is a worker named Cory, he acted as if I knew nothing and continued to question me and act as if I am stupid. I really do not appreciate the way they handled a situation when we were trying to adopt a hamster. I was just there for a friend and have a hamster of my own at home and he was questioning me about what cage I kept it in and what food I have for it, etc. I understand that they are concerned for the animal but they had absolutely no right to be questioning me about my hamster. First off, I did not purchase the animal from your store. Second off, the disrespect I felt was unbelievable. Thirdly, there were many hamsters in the cage that were covered in scabs,  growths, and blood. I do not want to be receiving hate about my hamster while you cannot even care for your own. Overall, this experience was awful. I will not be coming back again and I will be helping my friend purchase a hamster from a place with much better customer service and respect.

 

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Petland Novi

27200 Novi Rd.

Novi, MI 48377

248-449-7340

www.petlandnovi.com

https://www.yelp.com/biz/petland-novi

 

1/5/2020

I was recently in the store yesterday and was very disappointed. I came in with two friends to come look at puppies and when we asked to see certain puppies we were told by Shelby that they weren’t available to play with which is fine . Until we noticed that Ms. Shelby would allow others to see those exact puppies that we had just asked her to see . I don’t think it’s a good look for your employees to lie to customers. Still enjoy the store just have more truthful people working there maybe !

 

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Petland Blue Springs

1803 SW 7 HWY

Blue Springs, MO 64014

816-228-6868

www.petland.com/stores/Missouri/BlueSprings.htm

https://www.yelp.com/biz/petland-blue-springs-blue-springs-2

 

4/15/2020

The worst establishment I have ever worked with! The beautiful dogs at this location are not being properly bread and over bread which is leading to congenital issues. I have had to take two amazing animals to the vet only 2 weeks after getting them just so the vet could tell me they had to be put down due to liver and kidney failure. They weren’t even half a year old. This is hard for me and my family. To fall in love with something so amazingly full of energy and life just to have it ripped away from you. That is not fair to anyone and I beg of you to not support this kind of corporation who is only in it for the money and NOTHING ElSE!

 

2/25/2020

Petland is a disgrace. Its dirty and the kids that work there are rude and obnoxious. I feel sorry for the pets, they look under fed, and dirty. This is a shame.

 

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Petland Henderson

510 Marks St. #120

Henderson, NV 89014

702-454-7387

www.petlandhenderson.org

https://www.yelp.com/biz/petland-henderson

 

3/23/2020

Don’t believe their BS ads, bought a corgi puppy from this “pet store”? Puppy had both “Giardia” and “kennel cough” after several vet visits and $600 in vet bills I contacted there so called insurance which is nothing more then a company they hire to give you the run around (insurance company doesn’t do the reimbursements) contacted there store manager who said I would receive reimbursement for medications and office visits I never received reimbursement for anything ! Their ad says says they reimburse for pre existing conditions clearly they don’t ! paid more then $3000.00 for the puppy and they couldn’t pay $300 for medications to cure a already sick puppy never shop here again not even for pet food or toys

 

3/21/2020

I was going to buy a puppy Corgi today, first the puppy cost around $3,799 kinda expensive but I was in love and although it comes with a lot of things a lot of things I can do without most of it, but they don’t give you the option for that. At the checkout the price went up to 4,200 which is kinda outrageous in my option… the manager had been rude to us the entire time so I said I’ll have to wait on it and talk to my family because I want to pay out of pocket and not with their credit card which has like 30% interest.
The manager became super rude and was arguing with me about how I should just use their card but she obviously wasn’t getting the point that I didn’t want to use their card! I had to leave and didn’t get the puppy and sadly very doubtful I’ll come back…

 

2/24/2020

Let me start by saying we love our puppy and wouldn’t trade him for the world; however, I wish we would’ve gotten him another way as our experience with Petland was not a great one.

They gave us a price and then they added a $300 fee at the end.

Not to mention, they also include all of these “puppy essentials” that did not work at all. They gave us one solution to use on the carpet if the puppy soils the carpet and not only did it not remove the smell it literally damaged and stained my carpet. They also gave us a solution to spray on areas we did not want him to chew and the chemicals literally damaged my wall.

Then they require you to go to Valle Verde Animal hospital for a well check within 5 days of purchase. We did that and that clinic is the most disgusting place I have ever walked into. It was filthy, the floors were dirty, and they had animals in the front (which I don’t mind). The bird cage in particular was disgraceful and filthy. There was garbage throughout the cage and all over the floor. I refused to put the puppy down because it was so gross. After we left, the puppy developed a cough and started sneezing.

I love my puppy but would never buy from them again

 

1/24/2020

Dogs are outrageously priced . They are kept in poor  condition. The puppy I got was older and kept in a small cage for months . When I asked if they take them outside they replied no they just are in the cage . I think that’s why my pet had eXtreme separation anxiety

 

1/5/2020

Although this store carries many cute pets the way that they’re treated is just horrible. The puppies are kept in small glass showcases with only a blanket. There’s feces in almost every cage, including the birds, ferrets, and other smaller animals. The place is run by a bunch of teenagers who didn’t seem to know ANYTHING about the pets when I had questions. I understand the need for employees but why hire someone with little to no knowledge or experience with the animals they are supposed to be caring for? It doesn’t surprise me to see all these bad reviews. Poor animals are being neglected. The dogs don’t even have bedding, all they have is a baby blanket on top of a wire floor in their cages. This store needs to either do better or hand off their pets to a business or rescue with better quality. Animals should be cared for at the same standard you would treat a child. It is unacceptable to see how they are being mistreated. It’s disgusting.

 

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Petland Las Vegas

8800 W. Charleston Blvd., Suite #3

Las Vegas, NV 89117

702-949-7387

www.petlandlasvegas.com

https://www.yelp.com/biz/petland-las-vegas-4

 

3/4/2020

Well, at first glance, they appeared to have remodeled the store, so my wife and I decided to go in and explore.

After browsing and speaking to some employees, we bought a couple of treats for our dogs an all was nice.

My wife decided to take one of the treats out of the bag when we got to the car.

Needless to say that it crumbled in her hand as she took it out if the bag. I went back in the store to see if they would exchange it since ten minutes had not lapsed.

To my surprise they refused to exchange it. Mind you it was not the price, but the principle of the matter; we do not like to give our dogs old or brittle treats.

I took the treat back from the person and informed her that we would definitely not be back, to which she replied, great, have a great evening.

With that I left never to return.

Actually plenty of pet stores in the vecinity to purchase items from and which have better customer service.

 

1/11/2020

Went in with my wife and 2 year old daughter looking to buy a puppy but that didn’t happen. You would think we painted the perfect picture for them but I guess not. It was busy yet they had enough time to attend everyone after us. Came here because of the ratings and they are misleading never coming here again. I’ll take my money elsewhere.

 

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Petland Albuquerque

6600 Holly Ave.

Albuquerque, NM 87113

505-821-7387

www.petland.com/stores/NewMexico/Albuquerque.htm

https://www.yelp.com/biz/petland-albuquerque-albuquerque-2

 

2/2/2020

I got a baby Gpig and it had ringworms, he gave it to my 2 other Guinea pigs:/ The hair around the baby Gpig eyes was coming off and my other two pigs also. I took them to a vet and had to do a treatment for a month… They look so much better. The vet bill was A LOT

 

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Petland Syracuse

5701 East Circle Drive

Cicero, NY 13039

315-752-0444

www.petlandcicero.com

https://www.yelp.com/biz/petland-cicero

 

3/24/2020

Walked in and had great service at the store. Left and four days later as I was feeding my fish I left them for an hour came back up to see how they were doing and all SEVEN are dead and upside down. I called the store and asked if I could have a refund for my $52 I spent on them, they told me I have to bring in the dead fish and a sample of my water to test before they can give me a STORE CREDIT. Sad and disappointed.

 

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Petland Columbus Bethel Road

2620 Bethel Road

Columbus, OH 43220

614-459-5989

www.petland-ohio.com

https://www.yelp.com/biz/petland-columbus-carriage-place-columbus

 

1/30/2020

I bought a rabbit from them around June of 2014 so I frequented this pet store to purchase alfalfa hay, adult rabbit pellets, and bedding, all Oxbow. So basically, I’ve shopped there just over 5 years going on 6 years. I never had any issues with them until recently. Saturday’s are half price for a bag of Oxbo Alfalfa hay. Also, after purchasing 7 bags of hay, pellets or bedding, I get the eighth bag of hay, pellets or bedding, for free. I take advantage of both of these. There were times I was unable to come in on Saturday, and they still gave me half off my hay, which was great! One time I went in there(not on a Saturday) and was told that I needed to come in on Saturday from now on, to get my half off. No problem, I’ll make a strong effort to come on Saturday for my deal as I try to purchase 1 bag of hay a week. They did give me half off that day. On a recent trip for alfalfa hay, they were out and I was told they will get more in on Wednesday. Someone suggested that I try the Oxbo Orchard hay, which I purchased that day for my half off. I tried to explain to that person, the only hay my bunny will eat is alfalfa. He said I can bring it back to exchange for alfalfa if he refuses to eat it, which I did that coming Wednesday and since they were getting in that day their shipment for alfalfa. I went in 3 days later to purchase another bag of alfalfa for my half-off deal but once again, they were out and won’t be getting more in until that coming Wednesday. So, I left with no hay. Wednesday I called to see if they would hold a bag of alfalfa through Saturday for my weekly deal, which they did. So on Saturday, I purchased my bag of hay. On January 29, 2020(Wednesday), I called once again to have them hold a bag of alfalfa hay through Saturday. She said she would check with the manager. When she came back to the phone, she said that they don’t “hold” things as there’s no place to put it and that she would hold until closing but after that it’s placed back on the shelf. Also, since it wasn’t a “Saturday” I wouldn’t get my half-off deal either.

Whoever I spoke with(not a manager), Petland at Carriage Place will no longer be accommodating for my Oxbow alfalfa hay shortage dilemma.

So, what’s a bunny to do?!

 

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Petland Gallipolis

2145 Eastern Ave.

Gallipolis, OH 45631

740-446-7901

www.petlandgallipolis.com

https://www.yelp.com/biz/petland-gallipolis

 

1/28/2020

I would give a zero stars! Petlland lied to me and sold me false information on my dog and the $400 insurance packet I bought. She started pooping blood in the 2 days I had her. Pretty sure she has a preexisting condition they knew about and did not disclose it. Not to mention the food they claimed they were already giving her was making her sick, the same stuff I have to buy to keep the insurance active. DO NOT BUY FROM THERE AND DO NOT BUY THE INSURANCE PACKET! Petland cares nothing about the animals and will do nothing but scam you!

 

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Petland Lewis Center

86 Meadow Park Ave.

Lewis Center, OH 43035

740-548-2112

www.petland-ohio.com

https://www.yelp.com/biz/petland-lewis-center-lewis-center

 

1/28/2020

My husband and I bought a pup here very recently and our dog was throwing up throughout the nights and no energy during the day. We would take him to the vet and would come home with bills and new medicines to give him. Our pup was sick and we bought him for a lot of money.
Be careful signing the contract with them. Ask them to step away while you read it. Petland couldn’t help us at all with our sick pup and offered no compensation nor money back. Now we’re stuck with a sick dog that will result in a lifetime of paying more than we initially paid to get him. Just know, when you buy a puppy from this store you are taking home a sick puppy.

It’s funny how all the good reviews only pertain to buying the stores products and not the pets. Their products are fine, over priced, but fine.

 

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Petland Summerville

975 Bacons Bridge Road

Summerville, SC 29485

843-419-6548

www.lowcountrypetland.com

https://www.yelp.com/biz/petland-summerville-summerville

 

1/15/2020
If I could give 0 stars I would. Petland is a company that mistreats their puppies. These puppies are always covered in their own and other puppies fecal matter, and get wiped off when someone wants to play with them. Petland puppies have such terrible health that they come with a warranty: if the puppy dies within the first week of you purchasing it, you can have another one for free. If a a puppy becomes ill at the store, it is put in a small crate, not visible to customers, until it dies, and once it does die, it is put in a trash bag. Images attached show an investigation held by: The Humane Society of the United States. Please do not support this abusive company, or others like it. Purchase your furiends from shelters.

 

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Petland Knoxville

9339 Kingston Pike

Knoxville, TN 37922

865-766-2889

www.petlandknoxville.com

https://www.yelp.com/biz/petland-knoxville-knoxville

 

4/6/2020

Do not purchase any animal from these crooks. Was told any and everything to leave with a great dog. The dog is not right for my family I took dog back that day and they said NO NONO call this number and the dog remains mine. Want a dog let me know.

 

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Petland Dallas Highland Park

11909 Preston Rd. Suite 1428

Dallas, TX 75230

972-386-7387

www.dallaspetland.com

https://www.yelp.com/biz/petland-dallas

 

3/11/2020

Overpriced puppies and they’re not mentally “dogs” which makes obedience for these type of breed of pups, try wholesale dogs from owners a lot cheaper and completely authentic Puppies

 

1/25/2020
this place sucks hamster balls.

It’s horrible, just horrible.
no regard for animals, customers or employees in roughly that order .
it’s carefully calculated venture capital leveraging human appreciation for animals into corporate extractionism with upselling and unnecessary bundles.
baseline is overpriced pet food, not exceptional is persistent mistreatments of animals

 

1/11/2020

If I could give no stars I would. My uncle and aunt called to get a Pomeranian and they refused to give us a price, would tell us how much we get for a veterans discount but refused to get any info on the puppy as well. When we asked for a manager(very nicely may I add) they put us on hold for over 30 mins, we really wanted the dog so we waited and they hung up on us. They do not care about customers, do not value business and have nothing but bad attitudes. Take your business elsewhere. There’s so many other places to get dogs that are in better shape than these anyways. And cheaper!

 

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Petland Frisco

2930 Preston Road, suite 810

Frisco, TX 75034

972-377-7233

www.petlandfrisco.com

https://www.yelp.com/biz/petland-frisco-frisco-4

 

4/7/2020

Made an appointment which the website states will get you $100 off a dog. Awesome! I show up and there’s a big sign saying all dogs are $100 off. Awesome! I meet and play with a beautiful, sweet dog. Awesome! I’d heard the prices were a little ridiculous so that was the first thing I asked. They’re selling a Basset Hound for $4900. Let me repeat that: FOUR THOUSAND NINE HUNDRED DOLLARS. That’s insane. For $5k (remember, $100 off all dogs) it should be a registered dog with award winning blood lines. These people are crazy. The prices are outrageous. That’s a $500-$700 dog all day. It’s a shame too because for even 800-900 I would have walked out with that dog today.

 

3/10/2020
TERRIBLE place!  I bought my first Goldendoodle here 4 years ago and today, I called to talk to a lady by the name of Vicky and told her my desire of getting my 2nd Goldendoodle. I told her I was on my way up to get the dog, she even sent me pictures and when I got there  the same lady, Vicky, was showing the dog to another family and let them buy that dog right out from underneath me.  The only thing that the blonde headed lady could say, “so sorry, you should have put down a deposit! NEVER ONCE did Vicky or the lady in CS tell me that I need to put down any deposit.  They were going to sell the dog to me for 2,500 but I’m sure the other family paid the full 4K they were originally asking for!  Guess money talks!   BEWARE, don’t get your kids hopes up they will just screw you over!

 

1/26/2020

Not happy with the customer service. My husband and I were both seriously looking for a dog. They have a 1 dog per day rule and the older heavy lady was extremely rude to me and found out my husband and I had seen a dog already. She had already pulled the dog out to bring to me.. and then  walked all the way back to the cage to put the dog back. She just lost out on business. I’m happy she showed her colors though.. people like her don’t need to be in sales.

 

1/16/2020
My 20 month old English bulldog I got from here just passed away. Serve birth defects with his brain. He had uncontrollable epilepsy. No medication could help him. Do not buy dogs from here. They are sick people who run this place.

I know the puppies are cute but they are sick and you will end up heart broken like me. You can get the puppies through a TRUE breeder for half the price. The insurance policy doesn’t matter if they continue to give you sick dog.

Please do not take this post with a grain of salt. ALL of puppies at pet land are sick, not just the bulldogs.do not be fooled by their speeches of how the company had changed, it is a lie.

RIP Lincoln

 

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Petland San Antonio Leon Valley

7030 Bandera Rd.

San Antonio, TX 78238

210-688-7387

www.petlandsanantonio.com

https://www.yelp.com/biz/petland-grooming-san-antonio

 

1/1/2020

This place sucks don’t come here please. Worst pet store I’ve ever seen. Rude employees & horrible conditions for the animals

 

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Petland San Antonio Vineyard

1309 N. Loop 1604 W Suite 101

San Antonio, TX 78258

210-592-1234

www.petlandsanantonio.com

https://www.yelp.com/biz/petland-vineyard-san-antonio

 

2/11/2020

I just called and asked about purchasing/adopting a puppy, I asked if they were expensive, the girl stated “yes they are, they are $2800 dollars for one puppy”
How is this professional is that? I don’t know what to be more bothered by, the way lack of professionalism, or the fact that she herself openly admits that her dogs are overpriced.

 

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Petland Tyler

4512 S. Broadway #A1

Tyler, TX 75703

903-561-3142

www.petlandtyler.com/

https://www.yelp.com/biz/petland-tyler

 

1/29/2020

check your puppies for coccidia!
they buy their five star reviews!
warrenty is all lies!
they have kennel cough and parasitte  running through their stores
their solutions line will bully you wwhen you have a problem to report.
do not bring your pets into this store for risk kf infection.
do not let your children and toddlers touch thr animals as some parasites can be transmitted
we bought a puppy we were told was healthy but when we got home the puppy would not eat and was having diarrhea. took to the vet and they said they found the worst case if coccidia they have eveer seen in a puppy. also my puppy was servely malnourished. it’s sad because the rest of these puppies need to be rescued. but please do not buy a pet from this store. it’s so sad to say this because those puppies need a safe healthy place to live.

 

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Petland Racine

2310 S. Green Bay Rd., Ste. J

Racine, WI 53406

262-598-1201

www.petlandracine.com

https://www.yelp.com/biz/petland-racine-racine-2

 

2/26/2020

Worst customers service ever 5 min before closing wanted to pick out a pet and the guy said we are close and cant pick any thing

 

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2019-(Petland 1 Stars Reviews)

 

Petland Montgomery

7127 Eastchase Parkway

Montgomery, AL 36117

324-277-2226

www.petlandmontgomery.com

https://www.yelp.com/biz/petland-montgomery

 

1/1/2019

Sorry but I saw a dead fish, a bird in the corner of its cage, and when I went to the dog station… the dogs were covered in pee and they had flys on them and I’m sure one of them had an infection

 

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Petland Bradenton

3530 53rd Ave. W.

Bradenton, FL 34210

941-757-8038

www.petlandbradenton.com

https://www.yelp.com/biz/petland-bradenton

 

10/23/2019

Purchased a Persian cat back in August.  Took it to the vet they recommended and he said everything was fine.  About a week later noticed all kinds of spots on my kids and wife who ended up in the hospital.  Everyone got ringworm from the cat.  Spoke to the store they said they need proof.  Went back to the vet and he took hair samples this time and sent out.  Took almost 3 weeks for
The results that came back positive.  Gave the proof to the company’s insurance department and they said “how do we know the cat didn’t catch it from your family?”.  They refused to pay the vet or take the cat back.  It seems like a total scam that they could be in on it with the vet who just gives a clean bill of health without taking hair samples and testing.  Come to google the company and found out they have a long history of doing this to customers.  Contacted Channel 7 today and they will be doing a piece on this store as they said they have seen this in the past with petland.  Do yourself a favor and just google them and you will never buy from them.

 

6/19/2019

I was sickened to see the poor puppies rammed in cages. There were as many as 6 puppies in a cage crawling over each other.  There were 2 large German shepherds who had little room to move. When I asked a store employee if they exercised the dogs I was told only if someone wants to see the dog. To me this is animal cruelty and a disgusting place for animals. I might add that there were 4 employees at the front desk who certainly could take better care of these poor pups.

 

3/19/2019

This place is so gross. They do not take care of their animals. The puppies are so sick and they smell horrible . I have two friends that have bought from here and the puppies ALWAYS end up sick. Their cages are disgusting “all the animals” . Their prices are OUTRAGEOUS. Just go to a shelter and adopt . These puppies have no personality. The staff here pressures you to buy and you’re only allowed to look at 2 puppies at A time ?? You’re better off going to a breeder yourself. Better puppies and better prices . I wish o could Give them negative stars.

 

3/1/2019

Terrible place, they have outrageous prices $4,200. For a puppy. Crazy. They want you to go through financing so they can rob you blind and end up paying 6,000 for a pet. There animals are sick. The customer service is absolutely horrible. Asked for details and lady was clueless. Ending up going through a breeder. Do not buy from this place.

 

1/19/2019

Disgraceful, selling animals that are sick. The staff is very pushy, they need to work on that. There’s a “used car salesman” vibe going on there. They’re more concerned on selling you “warranty’s” for your animals than making sure youve bonded with the animal. I think Petland corporate needs to investigate this branch and come in and revamp how things are done here. I always heard bad things about Petland and their shady dealings but now it’s 100% confirmed. Shame on you all. These are living things you’re dealing with, not objects.

 

1/18/2019

I purchased a bunny there who I grew to love. He had a lump in his mouth and I asked the lady if it was a piece of food when I saw him. She laughed and said yes. Of course that was a lie. I got home I later checked the “piece of food” to me it look like an infection. So I took him to the vet today…. it turns out my cute little bunny has a tumor. They sold me a sick bunny. I am 18 years old and I have no money for the surgery. I sadly had to give him back. I am so very devastated, and when I went to return him there was no apology. And when I called and complained before I went in  A man “Mark” told me “you’ve only had him for four days so there is no emotional attachment” that really made me angry. I’m never going to Petland again and I really think you all should go there either the bunny had more problems.

 

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Petland Davie

11482 West State Road 84

Davie, FL 33325

954-474-4380

www.petlanddavie.com

https://www.yelp.com/biz/petland-davie-davie

 

12/14/2019

To whom this may concern,
My 18-year-old daughter is a freshman at a college campus near the Petland of Davie store. She lives on the college campus in the dormitory and is a full-time student-athlete working a few hours a month waiting tables at a local restaurant for some pocket cash. She recently lost her mother to cancer and was on campus for the shooting at Marjory Stoneman Douglas High School in Parkland, Florida. 
On the Sunday before Thanksgiving, she was feeling lonely and decided to visit a local pet store, Petland of Davie, to interact with their dogs and gain some comfort for herself and hopefully for the dogs. From there, she was taken advantage of by the staff at Petland of Davier and sold a $4,000 dog plus the recommended food and accessories. My daughter does not have the $4,800 that she was charged. In order to sell her a $4,000 dog, the staff at Petland of Davie likely told her that the dog could get approved as a service dog to be allowed on campus, falsified her income to get her a $9,000 credit approval, and told her that she could make monthly payments on the store credit card. What she was not told was that by the staff of Petland of Davie, which is located near the college campus, is that having a non-service dog in or adjacent to the dorms would result in a $100 fine and disciplinary action for each occurrence which would put her scholarship and athletic eligibility in jeopardy. She should not have been granted such a large credit limit as an 18-year-old full-time student which would have prevented her from making such a large purchase. The minimum monthly payment amounts and associated interest expenses were not detailed to her before making the purchase. The staff at Petland of Davie took advantage of a vulnerable 18-year-old college freshman who has had a difficult last few years by selling her a dog that she can not afford and is not allowed to have in her dorm.
Upon learning of this occurrence, I went to with my daughter to visit the Petland of Davie store in person. I asked to speak with the Store Manager and was told they were not on-premise. I asked to speak with the Store Manager over the phone and was told she did not want to speak with me but would be in the store in two and a half hours. I was told that they would not accept any returns nor offer any refund or credit of any kind, and was advised to call a customer service line at Solutions.pet. I called Solutions.pet and requested a Supervisor. I was told that a Supervisor was on the other line and would call me back. I then called the phone number on the associated Petland credit card. I reached a foreign customer service rep who transferred me back to Solutions.pet at which time I did speak with a supervisor who advised me that she could not assist. 
After being unsuccessful in trying to communicate with the retail store directly, the store credit card support, and the Petland customer support, I am forced to share my concerns here in the hope of a fair and appropriate outcome. My daughter can not under any circumstances bring a dog that is not a pre-approved service dog when she returns to the dorm for her next semester at college and does not have any savings or income to pay for this dog. She should not have been granted the credit limit to purchase the dog in the first place, nor should she have been taken advantage of by the staff at Petland of Florida.

 

11/23/2019
I’ve got two Golden’s from this location, just bought a third from a breeder and saved $2500. Petland dogs are overpriced and nothing special. It’s a middleman dog flipper company. The packages they have are something you don’t need. Friendly staff but the girl I dealt with last time didn’t know anything and just really wanted commission on her first dog, she even offered to ask the manager about a buy one get one half off lol…which is the reason I’ll never come back. Buy from a breeder or just rescue and save your money, I have a rescue as well. There’s nothing different about the dogs I’ve gotten here than my other dogs, except the dogs I’ve gotten here seem to be smaller runts of the litter.

 

9/27/2019

LETS GET ALL PET LANDS SHUT DOWN! A story went viral of Petland selling a dog for thousands that was very sick and in 11 days is passed away! PUPPY MILK STORES MUST BE SHUT DOWN NOW! Pet land is one of many! Don’t give them your business or your puppy might be sick and die!

 

7/30/2019

Seeing this place has two stars overall totally justifies it. Don’t ever buy a pup from here the way they explain to you is really sugarcoated and the are all in your face to tell you all about the dog but to make a return no one even pays attention to you when you walk in. Bullshit contract and absolutely apathetic employees who just work here to rob people of their hard earned money. They have pups up to 11 thousand dollar ladies and gentlemen that’s a effin scam. Please go adopt instead.

 

7/5/2019

do not buy a pet from this retailer. seven years ago my boyfriend bought me a maltese male as a gift! for seven years my sweet boy has struggled with epileptic seizures! these puppies are from puppy mills! never once have they offered assistance to help or offered me another dog! pkease take the time to find a reputable breeder! do not spend your hard earned money here! my heart breaks for my sweet boy and for all the other puppies from these monsters! when I comment on facebook they delete my comment! not once has anyone contacted me to make this right! I will make sure I spread the word! petland needs to be closed down for animal abuse!

 

4/21/2019

BEWARE FUTURE CUSTOMERS!! No wonder why they have 2.5 stars rating.
Super pricey and they lie just to get you sign the papers . Golden retrievers are over $4,000 . If you choose financing they never tell you that if you do not pay it off within 6 months you get abnormal apr added.
Also, they promise you 6 months of free food for the puppy you purchase and then after a month or two they just tell you oh sorry we canceled it because people were stealing too much. STFU liars. How can someone steal if you put everything in the system, I personally have seen everything. I hope you go out of the business .

 

3/30/2019

I just want to say that unfortunately I feel very disappointed on this store. I went there on this Friday 03/29/19 looking for a bulldog puppy and I found one, when I asked for the price they thought that I preferred one in particular, so they told me 8500$ for that one and 4500$ for the other one but I like more the one on 4500$, that day I didn’t buy the puppy. I went next day with my fiancee and we got in love with the same one of 4500$, when I said to the staff we’re going to buy the puppy they went to the store’s manager for like 15 min, when they came back they told us sorry we had confused the puppies and now the one on 4500$ was the one on 8500$. At the end we fall in love with the puppy and is very unprofessional from them to try to changed the price at the end.

 

1/17/2019

BUYER BEWARE!!! If you buy a puppy at this pet shop, it will likely come from one of the most heinous and evil puppy mill brokers in the country, Levi Graber.  Just google his name and you will find horrendous and hard to watch YouTube videos showing the conditions under which these puppies are born.  I highly encourage you to watch one of these videos if you are even at all considering buying a puppy from these crooks who deserve to rot in hell.   It will be impossible to watch because it is so heart wrenching but it will ensure that you run far far away from this hideous place.  I won’t go into the details of our specific story but suffice it to say that a family who had an incredibly difficult 2018 was looking for a little spark of joy and some companionship in 2019 and family members from toddlers to young children to grandparents fell in love with a puppy who fell critically ill within days of being brought home from Petland in Davie.  The store has disclaimed all responsibility and the family is left cleaning up a HUGE mess.  I can’t wait for the day that Florida follows in California’s footsteps and bans these disgusting practices.  In the meantime, the owners and employees of Petland know who they are and what they’ve done to no doubt countless families and they can live with that.

 

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Petland Kendall

8236 Mills Dr.

Miami, FL 33183

954-442-3106

www.petlandflorida.com

https://www.yelp.com/biz/petland-kendall-miami

 

7/19/2019

Hello to all who is reading this don’t say you wasn’t warned. We bought a English bulldog 9 weeks old the first week he was sick with a infection vet visit $400 that’s at 10 weeks at 14 weeks cherry eye in both eyes $3000. I don’t recommend to buy from Petland by from a Reparable dealer. Pet solution is even worth they say you have insurance but the insurance doesn’t cover anything that Those dogs are known for. Horrible

 

12/18/2019

Made 2 big mistakes ever by 1.buying a dog from Petland a beautiful female golden retriever who was extremely sick and I didn’t know about it when we got her, unfortunately she passed away after one month and also spent over a thousand dollars at the vet. I called petland and they told me thst there was nothing they could do blaming it on us asking if we weere taking proper care of her. She was literally sick after the first day we got her coughing and it only got worse.she ended up with pneumonia from the cruel conditions they prolly kept her. Then, after she passed away petland called me and asked how my dog was doing….. You know those follow up calls they do pretending they care. They will tell you that when you’re about to buy a dog by the way. I just hung up, there was absolutely nothing they could do or say to bring my puppy back. Second mistake :. Buying a dog AT All.
No only buying animals is WRONG, BUT ALSO supporting places like petland to promote breeding and selling them either sick or excessively expensive is just unethical and inhumane. I was one of the ones who wanted a certain breed(like a golden retriever)  which  I thought I couldn’t find at a shelter or rescue but this is a total LIE, YOU CAN with some research and patience and they end up being the most adorable and loving dogs in the universe. I finally went ahead and volunteer at this rescue and I saw how puppies and adult dogs are left there in a cage all day waiting to be adopted. I found a Beautiful Golden retriever (they gave him to me with his akc title which is completely useless unless u want him ti compete in dog competitions lol and he’s pure breed if you’re wondering which I frankly don’t care anymore) that was surrended by this guy who couldn’t take care of him anymore. Fortunately, now we are the happiest ever with our  golden retriever rescue who is beautiful, loyal, healthy, and non destructive. Please DON’T BUY dogs! if you want a certain breed like I did don’t fall into animal shops look for specific breed rescues like the everglades golden rescue if you want a golden for example etc. be the change like I was and DO NOT EVER STEP FOOT ON THIS PLACE who doesn’t care about puppies they only care about how much they can take from you.

 

11/27/2019

Upon walking into Petland, I noticed the floor was somewhat sticky. (This is just after they had opened at 10:00 AM, to give you an idea that  it wasn’t the amount of foot traffic on a busy day) As I walked along the display kennels looking at the various type puppies they had here, I noticed a few of them had urine stained paws  and a few that appeared to have eye issues.  I would be wary of purchasing a pet from here.

 

9/19/2019

This place in honestly insane. I got a puppy maybe a week ago already and I signed off on the paperwork when they had told me the pet was going to cost $2000 with everything plus a discount because I made an appointment prior to going in. Long story short I was there for hours making sure everything I was signing was correct. After a few days later came a notice in the mail saying they ran my credit 3 different times (without my approval) and added more things on the puppy then what I signed for. So the puppy is now coming out to 5,000-6,000 dollars !!! Iv called corporate , the finance company, as well as pet land themselves and no one helped at all. Everyone just kept telling me there was nothing that can be done. And when I asked if I could return the puppy for all the money back they told me I couldn’t return unless it was within 48 hours of taking him. On top of that I would’ve also had to pay HALF of him just to RETURN. DO NOT GO TO ANY PETLAND. They will tell you one thing and on paperwork will show up something completely different. They are a scam and only want to take peoples money and pocket it. This is truly ridiculous especially to a company they talks about amazing prizes and amazing puppies coming from breeders. On top of everything when I got my puppy he was supper skinny and lacking a lot of protein and nutarians. They are a scam all the way… Don’t waste you money because you will think its one price and come to find out they take more out of you without you even approving.  DO NOT GO TO ANY PETLAND !!!!!! THIS COMPANY NEEDS TO BE SHUT DOWN!!!!!!

 

8/2/2019

This and all petland should be shutdown. The prices they put on pets are ridiculous. They are rip off artists and don’t know anything about the breeds. The prices are more than triple of an actual true champion bloodlines. I feel sorry for the pets there cause with these prices they will never find a home. The pets and families are left with their heartbroken cause of these land pirates. I really wish they would get shutdown, or have the owner arrested for price gouging these poor pets. Please do your research before going to this place. It’s a waste of time. Petland should be investigated and shutdown.

 

6/30/2019

Do your homework, you will find a great pet for a lot less.

We were looking for a miniature labradoodle and end up going to this Petland as they promote of having many pets on site, which they do. After looking around we spoke with one of the associates and advised her what we were looking for and she pointed out a miniature goldendoodle which is close to the breed we were looking for. (This is after we did a lot of research on the internet with qualified well reputed breeders).

The dog was very energetic and very cute and I have to admit that I was falling in love with the dog, we had a great chemistry. After spending 20 minutes with the dog and others it was time to ask how much they wanted for the dog. The associate brought a tablet depicting all of the benefits provided by PetLand and also with a lot of pictures of vets and training and blah blah blah. After the small presentation she advised me the dog was 5, and waited a few seconds and then said 5,000. I was like my ears were not good. After doing many months of research we figure the average of a good mini labradoodle is from 1200-2500, 2500 being the top rarest colors.

The associate told us, we can work on the price and we can finance 100%, so she is going to discount around 3500? The problem I see is that you are looking for a companion and at those prices and this economy I can’t see too many people spending all that money in a pet. Then the dogs gets older and then they start lowering the prices to get rid of them when they can be already in a home being trained by the new family.

Even if you travel out of state to get a dog from a reputable breeder, you still are going to save a lot of money. No wonder when I called last week inquiring about a dog in another Petland and ask the price they told me that they do not give prices over the phone, no wonder. Feel bad for families that take small children and fall in love and their parent have no choice but to finance an animal that they can get for a lot less if only they do their research.

I have tried to adopt from animal shelters but unfortunately it is hard to find what you are looking for due to allergies and home space.

I would stay away from PetLand. They are overpricing these animals which is not fair for them nor you.

 

6/26/2019

Look up online before purchasing your puppy there. With little research you’ll find many concerning problems with Petland’s puppies. Many of them come from PUPPY MILLS and you can easily see it when looking at some of them.

Idk how the are still in business. There is a reason for why no other pet stores like Petco, Petsmart and do on sell dogs. Reputable breeders will not sell their puppies for pet stores, only puppy mills will. Reputable breeders actually care for where puppies are going and their well being. Puppy mills don’t. They just wanna make money after it.

This is a HUGE responsibility. It is going to be like your baby for the next 15 years. Do you research and think about this other life you will have to care of. As hard as it is, don’t get carried away with those fluffy little balls without carefully thinking it through.

 

5/20/2019

As someone who cares so deeply about animals, and dogs, I was so disappointed and felt so sad leaving this store, because the staff barely cared for the dogs. Nobody was consistently checking on the dogs, and I saw that multiple dogs were in their small, little rooms just sitting next to their own puddle of pee. Even a big dog that nobody paid attention to, was stuck in his little room with his own poop AND pee, barking for attention. They looked miserable, besides the few cute and popular puppies that every teenage girl comes in to play with. The staff who worked in the front, saw, but quickly turned away and ignored it.
Besides the care of the puppies, the staff weren’t attentive to costumers and didn’t care to check up or ask any questions. On top of that, puppies were extremely overpriced, and didn’t look like they were cared for in the way they should be. Please don’t buy pets, adopt them!! I really wish I could buy these puppies and save them, it really sucks how much the employees didn’t truly care that the puppies were sitting in their own pee for who knows how long. I spent a little over 30 mins in here, and nobody cleaned up the pee, that was there for I don’t know how long.. so sad, I’ve never witnessed a pet store anything like this one

 

4/17/2019

The environment for these animals = Trash
The staff= Trash
The treatment of the animals = Trash
The poor animals = cute

If I could give this zero stars I could.
Adopt never Buy

 

4/13/2019

Petland Kendall showed up on my instagram as an ad and I saw that they had a certain type of dog that I really wanted. I decided to visit the location after a friend of mine told me that she recently bought a dog there. She  told me that at the location customers could interact with the puppies. She raved that their customer service was above and beyond, and that she definitely recommends me checking the place out.  

I decided to go with the same friend who purchased a dog from here after our nursing clinical. When we walked into Petland on a slow afternoon, nobody greeted us. I had to chase down an associate to get their attention. After telling the associate that I was interested in interacting with a dog, I was asked for my ID because apparently there was an age policy (21 +). I left my ID in my car, and after returning to the store, the associate didn’t even look at it!
He instructed us to wait at a puppy pen area, then came back with the puppy I was interested in. The puppy was super adorable and cute, but not quite what I was expecting or hoping for. I asked the employee if I could see a different puppy, but he told me that it was only “1 play per visit.” How can I decide on purchasing a pet if I am only allowed to interact with 1 puppy at a time? My friend asked him when the policy was changed because when she visited in January with her bf, they played with multiple puppies before settling on one. The employee then proceeds to tell us that this was a new policy that was implemented a week ago?!?!

I’m pretty sure the employee lied directly to our faces, because I approached one of the visiting customers that I saw playing with multiple puppies in 1 visit and asked if the associate mentioned the same policy to them and they shook their head and said no. They also told me that they had ZERO intentions of purchasing because the prices were outrageous and way over priced! She told me that a french bulldog was $9000!!!
 
My friend and I then noticed a couple came into the store, they were immediately greeted by an associate and were provided with unlimited attention. My friend was super upset, because this was completely different from when her and her bf were treated when they visited the store. Maybe it was the way we were dressed or could be that we didn’t come with our S.O. but this is no way to treat a customer and I am super disappointed in the way Petland Kendall employees approached and interact their customers.  Do not go here unless you have so much money and not knowing what to do with it!

P.S. the employee was a young male employee with a top knot/ponytail.

 

3/28/2019

I am a huge dog lover and anytime I see a dog running on the street lost, I go out of my way to save it. Needless to say, I went to Petland during my lunch break just to look around because I had heard they had adorable puppies. My first impression was that there was A LOT of young men working…. I mean 16-17 year olds. Which was fine with me but definitely something to observe. A young man came up to me asking if I needed help and I said no I’m just looking. I have 2 English bulldogs and he noticed I was looking at those and kind of forced me to go into the private area to meet with the dog. I feel in love with the dog but was 100% not going home with one. He brought out an iPad and gave me the who speech about what they offer when you buy a puppy with them. First of all, you should never force your clients to HAVE to go to a certain vet. finding a good vet in Miami is hard to do and some people already have their lifelong vets. Second, they say if your dog is found with a defect or dies years from now, you can come back and pick another puppy for free…. like if this was a car or clothes. As soon as I heard that pick up line, my heart melt. Dogs are not things. They’re are living and breathing beings. I can’t believe this is how they see these precious animals. Like if it was that easy to just buy another dog after the loss of another. Anyways, I felt very pushed to buying a $7,700 dog just because it came from “top AKC breeders”. I have the same dog that I bought for under $2000 with AKC papers. I did see poop in a cage and informed one of the young kids. I can 100% tell that these dogs come from puppy mills. The only reason I would buy a dog from there is to save them from their misery.

 

3/10/2019

This place is trash, they have a uneducated staff that legit treat these poor sick animals as if they were cars, trying to get you to buy one, not knowing you’re getting a very sick, almost dying dog. My family purchased this animal bc were actually saving it and we felt bad. The dog is adorable but has come with a million and one complications. And if you don’t take the dog to the specified veterinarian in 4 days, your coverage for that part is wasted in money and costs. The seller was Sebastian and this kid has ADD mixed with spacing out features and it irritates you because he’s running from place to place and avoiding evident questions as you ask. We didn’t know that half of those dogs have a huge risk of having all the lethal parasites known to man for a dog. We bought our puppy on March 2nd and forward to 8 days and she’s sick as hell. They don’t bathe them. They give you a wack ass spray that makes them smell like a cheap nasty thing. I feel bad for those puppies and the people who buy them bc you fall in love with the size. But the nature of the dog is what kills your soul and your bank account. Screw this place!

 

3/1/2019

Workers were rude ! They took about 25 minutes to help us out and that is only because had to call them over ! The dogs were sitting in their own pee for about an hour and not cleaned. We were also told that you had to be 21 years old to play with the dogs which is ridiculous .. especially since we saw 17-18 year olds inside the play pens with the puppies. Do not go here

 

1/26/2019

Absolutely terrible place. Went with my family to go visit and hopefully find our new dog but the employees do such a terrible job to take care of these dogs. We saw a fight amongst a Shiba pup with larger huskies in the same cube and the employees disregarded the bullying occurring. It left my family in disgust of how inhumane this place is. It’s more of a factory than a safe and assuring place to purchase a dog. In distraught of this place. Will he reporting to PETA

 

1/26/2019

If I can this place gets 0 stars. What a horrible horrible experience! First of all this place is a factory! Everything is too good to be true. They spray the poor puppies with perfume before their “private session” and the poor pup sneezed the whole time and had a horrible time breathing. We came to look at puppies for my mom and we left in distraught. That poor same puppy was put in a small visible window with huskies that were twice his siZe. These huskies began biting its tail and fully attacking the body! My mom began to ask the employees to help the puppy. The employee stated it was just “rough play”..it wasn’t until I hit the window hard and my mom began to shout for help did another employee realize it was not “rough play” but it was attacking the pup and kept saying “omg omg!”. Horrible horriblehorrible experience. Those poor puppies…

 

1/20/2019

I used to go here all the time and loved to play with different puppies and came very close to buying a few! However, I went today and was very disappointed. First of all, I noticed that they leave the dogs in these tiny spaces covered in feces and pee…and this is about the third time I’ve noticed people just standing around while these dogs are rolling around in poop. Second of all, I went there today with my friend only to receive terrible customer service! They recommend playing with a puppy in private sections instead of just taking pictures so we requested to play with a certain dog and the first guy who walked past us completely  ignored my request, as for the second guy who wasn’t even wearing the Petland uniform, had a terrible attitude. Not only was I not greeted when I walked in, but this man had the audacity to tell us that we can’t touch their dogs unless we are 21….ive been there way too many times to know that this was false, therefore I stepped outside and called Petlands two locations including the one I was in…which they told me that it was a lie because you must be at least 18, WHICH WE ARE. I felt like he was making any excuse to not get the dog for us just because of his attitude the whole time. When I said I’ve never heard that rule before he said it’s because it’s their weekend policy…as if the dogs have alcohol on weekends…absolutely absurd. If I can drive myself there, and legally live on my own I think I can pet a damn dog. His loss because I’d much rather buy a dog that doesn’t possibly come from a puppy mill. I noticed they greeted everyone else besides us which made us feel very discriminated and uncomfortable from the start. Very disappointed…

 

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Petland Ft. Myers

7091-13 College Parkway

Ft. Myers, FL 33907

239-277-9939

www.petlandfortmyers.com

https://www.yelp.com/biz/petland-fort-myers-2

 

7/11/2019

I’m currently an owner of two beautiful French bulldogs from reputable breeders that I know personally. I went into Petland just to pick out some toys and see what kind of beds they had. I noticed that they had a few French bulldogs. I obviously couldn’t help myself and asked to see one of them. The lady told me that French Bulldogs can only get pregnant once in a lifetime. They also told me that the dogs are so expensive because they can only be inseminated and always have to have a c-section. I don’t blame the employees for their lack of knowledge with this breed. I’m sure they are told what to say to buyers who actually have no clue. As a buyer, and you’re thinking of getting a French Bulldog, for the love of Pete, do your homework please! I promise you, that if you don’t, you’ll bring home a puppy that’s unhealthy and will cost you thousands of dollars. If you don’t take my advice at least do this, buy puppy insurance.

 

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Petland Jacksonville

13740 Beach Blvd.

Jacksonville, FL 32224

904-330-0152

www.petland.com/stores/Florida/Jacksonville.htm

https://www.yelp.com/biz/petland-jacksonville

 

11/19/2019

STAY AWAY. You’re better off rescuing a puppy from the pound or getting a puppy from a breeder. Trust me when I tell you this place does NOT care about you or the animals there. There is only one thing they care for and it’s money. They don’t have prices of the dogs visible anywhere..you have to ask them and they’ll “go check” and tell you one price and then tell you another the next minute. What I mean is I saw a puppy and I asked for a price, I came back an hour later with my significant and the price jumped up by hundreds, I then told them that I was told differently and they told me I must have been mistaken but I even had the quote written down on paper that they had given me from earlier and had the name of the employee who helped me. I have one puppy from here and he was very sickly when we first got him. I worked at an animal hospital and many dogs that came from this place died from being ill. NEVER will be back.

 

 

10/29/2019

I’m disgusted by this company and I hope they get shut down. I’m saddened that people continue to fall into their trap. Read the fine print people. You don’t get a return at all if you finance and you only get 50% of the puppy price back minus a $145 microchip fee if you return within 48 hours and pay cash. It doesn’t matter what your situation is. They don’t hold up to their warranties unless specifically designed for the issues they say on the paper. The dogs are mostly all sick. They will sucker you into something you wish you never got into. Don’t do it. PLEASE!

 

10/18/2019

Overall, the customer service at this particular location was severely lacking. Their solution to dealing with unwanted customers is to either hang up on them or redirect them to an unhelpful service line. That being said, everything was going smoothly when we showed some interest in buying a dog. Once we decided against the purchase, things took a drastically different turn. My fiancé and I looked around and started playing with one of the puppies at the store. The lady who was helping us proceeded to tell us she was “severely discounted” and “she doesn’t get out to play much because nobody wants to take her home.” She quoted us once price, and we left the store because we needed to take some time to think about this big purchase. We came back about an hour later to purchase the same pup and they promptly got us the paperwork and I proceeded to fill it out. After I was finished, we waited about 20 minutes and a different lady than the one who was originally helping us came out and proceeded to tell us that the price of the dog was over 3 TIMES what we were initially quoted when we first came in. Once they had my information and ran my credit, the price had changed for some reason? That information should have been throughly disclosed before any paperwork was brought out. We were beyond shocked. When we told her what we were initially quoted, it wasn’t really taken into consideration and her solution was to knock off $100. That really didn’t help us and we told them to cancel the paperwork which they agreed to do. About a month later, I tried calling the store back to discuss a financial question. They directed me to a third party service line who also didn’t answer my question and recommended I tried getting in touch with the  actual store. When I tried to call the store back, they cut me off mid sentence and sent me over to the same service line. I tried, once again, to call the store back, and they proceeded to hang up on me before I even said anything. I thought it was an accident, so I tried one last time and they hung up on me again. As someone who was interested in giving you my business, it is disrespectful and downright rude to hang up on a potential customer before even really knowing what the issue was. Not to mention they even signed me up for a credit card that I was completely unaware of and had to contact the bank to get it canceled. Overall, based on how I was treated, I have absolutely no interest in returning back to this location and I recommend you do your research before purchasing or financing a puppy through Petland Jacksonville.

 

4/7/2019

So my partner and I went to visit this pet store hoping to see and play with a few puppies to see which one would be a great match for our English Bulldog we currently have in our home. The store is busy which is understandable because it’s a weekend but we wait until someone becomes available to see if we can play with one of the puppies that caught our attention. The sales representative asked ” if we’re looking to just play with a puppy or buy one “. Although I’ve seen her place more then one family in rooms WITHOUT asking that question. We stated to her we are looking to interact with a few puppies to see which one we think will get along best with our dog we have currently. Her response was “well you-should come back during the weekday if you’re just looking to play with a puppy because we’re looking for more serious people and there are no rooms available” Mind you there are 2 rooms free and no one waiting to see a puppy but us at that time. There were other people who saw puppies that did not buy and were just letting their kids play with them. I feel because we are black she doubted if we could buy. Needless to say we had 3k in our pocket to purchase today. Never will I come back to this establishment. My money will be spent and respected somewhere else.

 

2/16/2019

Worst customer service! Our dog wasn’t even allowed in to the store. We were told to remove our small jackapoo away from anywhere near the animals that were behind glass in the store bc they don’t want “contamination”. If anyone in this store wanted to purchase another pet there’s no way to tell if Petland’s animals would get along or if their animals are okay/comfortable with other pets. We were interested in one of their animals and they offered to hold our dog we at the door. (Who would trust that??) they just drove customers out of the store. Do not bring your dog or any other pet to that store because they will make him/her wait by the door. What kind of pet stores don’t allow pets? Also how can they get contaminated behind glass?? Petland shouldn’t be worried if their animals really have proper care and health. This was the second time they have lost a customer. When they first opened their puppy area, they refused to let us see the golden retriever puppy we were interested in buying because they didn’t think we were serious or had enough money to purchase a puppy. And when we asked the lady if we could at least pet him (because the puppy was already out and in her arms) she said fine with the worst tone and held him up high so we could just barely pet him. Who does that to CUSTOMERS??? We will never be coming here again, and after the experiences I’ve had here and the reviews I’ve seen from other people, this place NEEDS TO BE SHUT DOWN!

 

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Petland Largo

10289 Ulmerton Rd.

Largo, FL 33771

727-585-3133

www.petlandlargo.com

https://www.yelp.com/biz/petland-largo

 

1/14/2020

Horrible place and the use of puppy mills to supply their customers is disgusting. They post all over Facebook advertising puppies and if you put a negative like or say anything about puppy mills or even advise to adopt and not shop your post is deleted and they then block you from any comments. I would strongly suggest to everyone looking for a puppy please please don’t spend your hard earned money with these corporate uncaring people please adopt or if you want a specific kind please buy from a reputable breeder not a box store that uses puppy mills.

 

12/22/2019

Wish I had looked as some of these reviews first. We picked out a pup on their website to go take a look at. I tried to do my due diligence by calling for additional information on pricing and whatnot.  As others have stated, they do not give the price out before you arrive. I am sure they are hoping you and your family will immediately fall in love and feel pressured into buying the pup after you’ve played with it. Anyway, they simply said they could give $100 off. I’ll be honest,  I bought my last dog there almost 4 years ago and am really happy with the purchase but this time…after we played with the pup for a few minutes, the worker actually said with a straight face $4999. I told them that was WAY TOO HIGH. You really can go to a specialty breader and pick from the litter for less than that. They really try to make it seem as though you will get all kinds of extras like free vet checks every year(at their vet, which is nowhere near us).

Ultimately,  we walked away and my two kids were crying in the car on the way home. I just feel terrible.

My last dog from here was nothing like this. She did say their was a new owner.  Not sure if this was the result of that or what. Just be prepared…seems like all their dogs now run around 5000.

 

10/20/2019

Don’t  buy anything from these crooks.
I bought a 100% Lhasa apso according to them.
Well the dog is a mix.

 

9/23/2019

Bought my puppy on Saturday and was told he didn’t eat much that day. I brought him home and he never ate and had been puking. I brought him to the vet and was told he has a infection and is very sick. He’s now being pumped full of meds and here I am at the vet trying to save my very sick puppy.

 

9/6/2019

This place gets their puppies from puppy mills, and they usually end up having significant health issues. We can end this animal abuse by not giving them business. Plenty of cheaper , HEALTHIER  animals at petpals animal shelter or humane

GOOGLE CAMPLOBACTERIA AND PETLAND PUPPIES

 

8/22/2019

We purchased our new puppy at Petland Largo. The day we purchased him he wasn’t very playful and appeared tired. We had concerns but was assured he was healthy. We took him to their vet for a check up as directed and shortly after realized he had blood in his poop and was vomiting. We love our new puppy and he has recovered fully but I don’t feel the store was honest with us. My wife was given store credit as a compromise and was told all she had to do was show ID. She drove over an hour and was told by the cashier they had nothing in writing and couldn’t help her. The manager didn’t even come out to try to assist. Never heard back from the store or GM. I don’t think they care at all once they complete a sale.

 

8/8/2019

If I could give them Zero I would. A few months ago I saw a Facebook ad on my page for this location. I posted that they sell puppy mill dogs and posted a newspaper article that confirmed this. Today another ad came across my feed and it showed I was blocked from commenting on their post. I was still able to share it so I did letting everyone know that they blocked me and that they do indeed sell puppy mill dogs. I guess they are afraid of people knowing the truth.

 

7/31/2019

do not buy any animals here! these people sell dogs from puppy mills! after having your dog it will get sick!

 

7/12/2019

This petland has way too many dogs, which makes them put a lot in each cage. The dogs have no room to move, and they eat each other’s poop.

 

6/4/2019

If ZERO stars were available Petland would be there.
They are the ONLY pet store chain/franchise in the USA to sell dogs from puppy mills. Support of these abusive facilities is unacceptable.
I am boycotting this chain because I care for animals. Please: ADOPT DON’T SHOP.

 

4/8/2019

Petland has been nothing but a bunch of Lies I bought a dog there little Hemi he’s a great dane puppy and cost $5,000 for the dog he came home with multiple different diseases which they said he was disease-free which was a lie they said if there was any problems they would fix these problems or included medical bills which was a lie they gave us back 1700 out of $10,000 in medical bills absolutely outrageous you’re nothing but a bunch of puppy mill runners and dog murderers and they don’t care all they care about is the dollars it’s embarrassing to know that a pet company was supposed to bring happiness to people and 2 pets to save lives and coding dogs is nothing more than Mass murderers I think the whole bunch of them should be removed I think the store should be shut down I think there should be nobody ever should have to go through what we went through almost had to take a second out on my house to pay for the dog bills now the dogs doing okay but he has multiple issues one of which after we got his blood line would realize he’s nothing but an inbred multiple times they are a horrible company to work with again nothing but lies I wish nobody to have to deal with this please if you do see them and you go to their place do not buy a dog it’s not the dogs fault it’s humans fault I hate writing this I hate saying these things because I love animals but these people are horrible they deserve nothing more than the store to be removed and them to be sued for everything they own

 

2/1/2019

DO NOT USE PETLAND!!!!! Below is about the breeder from which Petland purchased…
I lost my beautiful babygirl on 1/12/19 from a hereditary condition, she had just turned 3 on 12/27/2018. I bought her from Petland and her breeder is Mark Steffensmeier from Iowa.
Both Petland and the breeder have been cited for puppy mill practices/purchasing sick puppies.
Carla Steffensmeier, listed under certificate No. 42-A-1368 or customer No. 312517, and Mark Steffensmeier, listed under certificate No. 42-B-0225 or customer No. 17017.
An inspection report filed for Mark Steffensmeier on Feb. 23, 2012 by USDA inspector 4041, John J Lies, listed two accounts of direct noncompliant item (NCI) violations against Steffensmeier.
The first violation, direct NCI violation 2.40, was for neglecting animals in need of medical attention to proper veterinary care and the second violation, direct NCI violation 3.1, was for unsafe and unsanitary animal housing conditions.
According to IA Friends of Companion Animals, an Iowa based nonprofit volunteer organization that works to protect dogs in puppy mills, Mark Steffensmeier breeds more than 240 adult dogs at his facility

 

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Petland Orlando East

453 N. Alafaya Trail

Orlando, FL 32828

407-273-8839

www.petland-orlando-east.com

https://www.yelp.com/biz/petland-waterford-lakes-orlando

 

11/23/2019

After leaving another Petland because of their rudeness I came here and fared no better. The anina6ls did not look healthy and the staff was really unprepared to answer many of my questions. Petland has become a puppy mill  managed by uncaring, inconsiderate and greedy people. I do not suggest nor recommend ANY of their stores.
Want a puppy? Please consider your local shelter.

 

11/14/2019

If I could give a worse rating I would. Firstly, I would like to say how this place DOES NOT have big enough cages for the dogs. I witnessed 4 Australian Shepard’s (approximately 6 months old) in a cage about the size of my guinea pigs (36″ by 48″ maybe a smidge over that) either way, that’s way too small for dogs of that breed. Secondly, I witnessed a sick cat (glassy eyes, snotty nose, red eyes, etc) in with healthy cats to the point the cat my friend and I looked at and played with, was catching whatever this other cat had. Sweet nonetheless but awfully neglected. And last but most certainly not least, there was a guinea pig with MANGE, (approximately 3 months old) out in the open for public viewing and touching. Now, I was able to pick up the poor baby (having dealt with sick guinea pigs before) without hurting him because I could tell by the fear he’s been deprived love and affection. I asked the “Small Animals” specialist for information on not only what medicine but how long the guinea pig had been suffering AND if they were still selling him and why if so. Well, first she couldn’t tell me what type of medicine and couldn’t even look it up and give me a name when she tried. Secondly she said about a week, from the looks of the animal it had been much longer than a week of suffering for it spread to his eyes and face from his ears. Her excuse was that he didn’t have mange but had a been bitten by another guinea pig (also concerned as to why a proper introduction wasn’t done for those types of animals), I corrected her a few times on what condition the animal was because I wasn’t about to be fooled by a smile. Finally when asking about why he was still in the open to the public instead of being treated behind the scenes, she simply said that they would be selling him but provide the buyer with the same medicine to finish treatment. I’m sorry but even with as easy to treat mange in a guinea pig is, no store should EVER sell a sick animal (obviously this isn’t the first one either). I think that the reason their attitudes are so nice towards customer is to hide the whack stuff like this that goes on behind the scenes and they try to justify it for that. Overall, the girl then proceeded to get an attitude because I was correcting her on what I knew to be correct versus what she was trying to sell me in her mind. It’ll be a while before I continue looking at this place for supplies for my animals.

 

6/25/2019

I got a turtle from there 2 weeks ago and after having an argument with the cashier about the type of turtle (because she was damn clueless, the price was determined by the type of turtle so she tried charging me a higher price) they put eyedrops in the turtle’s eyes without telling me why they did so and I got the turtle home to notice that she had discharge from one of her eyes. I had to buy turtle eyedrops for her and over the next 2 weeks, her health declined. She was sick when I got her, they didn’t say anything about it and even after I’ve raised many turtles from hatchlings to adult, they want to tell me that I am at fault for her death. Would not recommend this place at all unless you want sick, overpriced animals. Pet bazaar is better for your reptile needs.

 

2/14/2019

We purchased a French Bulldog a week ago today. Brought him to the vet 2 days later for just a routine appointment. He has been brought there every day since, is on 4 different medications, just brought him back this afternoon and am currently waiting on x-rays to see if our poor little guys has pneumonia. We were told he was a healthy pup. We should have done our research prior to getting him. We’ve already paid $500+ in vet costs and can only guess what it’ll cost when I pick him up today.
I would NEVER get any animal from there again!

 

1/25/2019

This store is an absolute nightmare for animal lovers. They had 20+ hamsters crammed into a small enclosure, that hardly fit minimums for ONE hamster. They also had mixed females with males, so anyone buying a female from here is most likely to get a pregnant one. They also had 2 pathetic wheels,in which 5 robo hamsters were trying to run and toppling over each other. There was a corner with obviously very sick and dying hamsters flocked. You could also see some fighting, as hamsters are solitary animals unless under very controlled circumstances. Bottom line, this store should be shut down for animal cruelty. They obviously don’t know or care about their pets.

 

1/9/2019

Should have took warning of the other negative reviews. The shady sales tactics and the neglect for these animals are just heartbreaking. The dog we purchased from this location has been sick since the moment we took her home. They tried to sell us on “their vet” but we decided to go to our own because of the relationship we had with our animals in the past. Upon taking her, she had mounds of infected gook (no other word to describe it) in her ears. We were promised by Petland that she had a clean bill of health and went to the vet a day prior to us getting her.

Nearly a month later, she has been vomiting and not gaining any weight. We take her to the vet weekly and the ear infection is still there. Per their amazing warranty company, we submitted two vet bills within the 14-day window only to be given a partial refund nearly a month later after I had to hound them with e-mails daily. Their excuse was “we were away from the office. Sorry you didn’t get a response.”

Lastly, they try and sell you on their bundle of goods. We were told we weren’t purchasing those and they complied. We were assured we weren’t charged but only for the dog itself. Upon looking at the receipt, they lowered the price of the dog and tacked on their extras from there. Just disgusting that they treat the sales of their animals like a used car dealership.

I don’t even blame the kids who work there. They don’t know any better. They are probably given a generic word track and told to go sell puppies. During our first visit, they had suggested that because the price of the dog we wanted was so high, that we buy her and breed her to make our money back and then some. Just heartbreaking. At that point, my wife and I wanted to buy her just to protect her from their neglect and slimy sales techniques.

I have opened a dispute with my credit card company and will continue to do so under the countless reasons this store has unethically completed this transaction.

 

=========================================================

 

Petland Orlando Lake Fredrica

3920 S. Semoran Blvd.

Orlando, FL 32822

407-381-5777

www.petland.com/stores/Florida/OrlandoLakeFredrica.htm

https://www.yelp.com/biz/petland-south-orlando-orlando

 

11/23/2019

Very rude and unprofessional customer service. Said one thing on the phone, and couldn’t back it up with hard facts at the store. The store didn’t smell clean and the staff looked unkempt. Frankly, it us not a store I would recommend!

 

10/3/2019

This location sold us a sick bunny. It died in a week. When I visited this location and always wanted to see all the 4legged babies. I normally am not an impulse buyer. Well that went out the window when I saw this specific bunny I feel in love. I tossed my thoughts aside of always hearing reports how animals are sick before they even get to the pet store. But here is the story. After I purchased her and brought her home. Of course new baby, buy everything. The day I brought her home she was great. The following day my daughter noticed the bunny was not acting right, I stated to her that she maybe a little stressed being in a new environment. Day 2 the bunny stopped eating was not drinking and had diarrhea. The next morning I took the bunny to a vet that handles exotic animals. Well after the exam he informed me that our bunny was very sick and had 2 viruses, one was treatable, the other was deadly and I was then told she may not live. I chose to try and took home 2 different antibiotics. Once I started the treatment she perked up and was playful. Well get to day 6, stepped out for a bit to run to the pet store to buy her more stuff. On the drive home my daughter called to say when she arrived home from work the bunny was laying on its side and not responsive. We ran her to an emergency vet, they cost of what they would do, sadly they said she was already showing the signs of dying, we made the choice of putting her to sleep since she was suffering. I am very displeased with Petland they state they deal with reputable breeders. Well those breeders are just looking to make money and so is Petland. On the sale of these animals no one is held accountable. When will these stores be shut down. I am sure there are others that have went through what we went through the loss of a new adoption. Shame on Petland and the breeders on making $$ and then having families have their heart broken.

 

9/20/2019

If I could give 0 stars I most definitely would. Selling a sick puppy to a friend of mine then DENYING her request for help when she came to you guys with a $3,000+ vet bill all because she couldn’t bring her SICK puppy to a vet in Orlando… what do you guys expect. Putting a sick puppy in a car for an almost 2 hour trip  no.. she had to put down the dog. 10 days after getting her…… RIDICULOUS

 

9/17/2019

If I could give 0 stars I most definitely would. Selling a sick puppy to a friend of mine then DENYING her request for help when she came to you guys with a $3,000+ vet bill all because she couldn’t bring her SICK puppy to a vet in Orlando… what do you guys expect. Putting a sick puppy in a car for an almost 2 hour trip  no…

 

6/28/2019

This was probably one of the worst petlands that has been established in the Orlando area. The employee that helped us was not friendly at all, and actually made me feel like I wanted to leave the store. My boyfriend and I wanted to play with a couple of puppies since he was looking to adopt relatively soon and wanted to narrow down which breed he wanted to go with, so playing with different breeds here would’ve given him a sense of which breeds he does and doesn’t love. Also, keep in mind that while playing with them, if he fell in love with a dog he would be open to adopting that very moment. When we approached the employee, he asked if we were just here to play with puppies or were interested in buying, and we replied with buying. He continued on to ask if we would buy today and we said maybe not today but soon. With that, he said if you’re just playing with them you can only see one, and since we said we were maybe not buying today, he said we could only see one. This was ridiculous because if you were actually interested in getting a dog, you would need to see multiple to really find one that you’d fall in love with. We were able to ultimately see three puppies in total, but it felt like asking him to see a new dog was wrong and his attitude toward it was somewhat uncomfortable. Not to mention, if a puppy poops on the floor, they just pick it up with a rag. Nothing else to clean it. Absolutely disgusting. Also, the puppies were just terrified. Two out of the three we saw sat in the corner and basically shivered in fear. One of them also had just gotten there shots and was whimpering any time someone would pick her up, and was apparently taken out to be played with three times right after getting them done. In all, a terrible experience.

 

6/28/2019

If I could give a 0 star I would, but I want to post about my experience. Less than 3 weeks ago we went in to get my 3 year old her first pet, a bunny. She was so excited at the bunnies, and we picked out the perfect one for her. The girl that was helping us with the bunny asked if we knew anything about bunnies, in which we answered very little (our own fault we should have done more research) so she told us everything we would need for our bunny, including food and toys. Fast forward less than three weeks, and our sweet bunny passed away last night. The vet told us our bunny was sick from where we purchased her. Needless to say, we will NEVER buy another bunny from this store, and neither should anybody else. Worse experience of my life!!!!!

 

6/2/2019

I wish I could give 0 stars to this place since they clearly mistreat animals! I went there to look at the bearded dragons and on my surprise one of them was dead the other one clearly was on a deteriorative state and their food bowl was extremely nasty. The salad was old and it looks like it haven’t been changed on a long time. I talked to one of the employees and they seem like they did not care about the poor bearded dragon. In my perspective it seems pretty likely the other one might die as well. PETLAND SHOULD BE ASHAMED! Terrible experience and bad employees that simply do not care about the animals. If you have any spec of humanity in your heart you should never buy from this place again! PETLAND SHOULD BE CLOSED!

 

5/28/2019

My fiance and I went to see the puppies, as we’re looking into getting one soon. We would never buy one from a pet store, but that doesn’t mean we can’t still go and play with sad puppies! We looked at all the puppies for at least 15-20 minutes and not once did either of the women working in that area acknowledge our existence. They kept tending to everyone else that walked in after us. There was a corgi I was interested in playing with but it was sleeping so I was unsure if they would wake it up just for me to play with. Another family that came in after us, and did somehow get the attention of one of the women, chose to play with the corgi. I figured it would be a good chance to ask to play with it once they were finished since she was already awake and had some energy. I asked one of the women for help and she rudely told me to wait while she assisted another family. The other woman then asked what I wanted, so I asked to see the corgi. She told me that the corgi was just out playing (for only 10 minutes, by the way) and needed to take a nap because she was tired. As if when then puppy goes to a home she’ll only ever play for 10 minutes before returning to a small box where she’ll spend 23/24 hours every day….I thought it was ridiculous that we couldn’t just get 5 minutes to play with her, when she literally sits in a box all day. But reluctantly I asked to play with a different puppy because I needed my puppy fix and all the puppies deserve some love and attention! The entire time we played with the other puppy, I couldn’t help but look at the corgi and she was wide awake in her box and wanting to play! Not to mention how terrible the play cubbies smell. They seem to spray the cubbies down after each use, but it just adds to the scent of urine instead of getting rid of it. A lot of the puppies had dried up feces attached to their fur as well.

We were ready to leave when we stumbled by the ferrets and we met a very nice young lady who, unlike the other two women, took the time to speak to us and taught us about the ferrets and just about convinced us to get one! She was the best part about this place and she deserves better. I wish I could remember her name!

10/10 would never go back.

 

5/9/2019

I visited your location at 3920 S Semoran Blvd today and I was pretty disappointed in the customer service from your staff, the cleanliness of the stores and dog cages, as well as the treatment of the puppies. I had to approach your staff to get pricing on a puppy and then wait for the group to finish their personal conversation before I got a short and shitty response from one. I witnessed the same staff member banging on a cage window when a puppy was relieving itself. Aside from the mistreatment of the animals, it was witnessed that this same dog had diarrhea which didn’t seem to concern the employees at all. Not only will I not be returning to this location ever, I will never do any business with this company until they resolve this issue. You need to restaff this location as soon as possible.

 

4/14/2019

Our family was picking out a puppy to add to our home and so we chose Petland to get our puppy we picked out a cavapom she seemed like a perfect fit and we couldn’t wait to bring her home . A day after we brought her home she was sick with digestive track issues and kennel cough. Don’t come here unless you want a huge vet bill on top of there outrageous price on puppies .

 

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Petland Pembroke Pines

356 N. University Dr.

Pembroke Pines, FL 33024

954-442-3106

www.petlandflorida.com

https://www.yelp.com/biz/petland-pembroke-pines-pembroke-pines

 

12/19/2019

This chain is despicable. My Yorkshire terrier is not even 5 years old and has a brain(stem) tumor that almost killed her, but instead has left her crippled, weak, limping and partially blind (and who really knows what else). She is still receiving treatment and the likelihood of her surviving past a month is extremely low. I am not one to discuss price, but for the sake of full disclosure, I bought her for around $3,000; within a week from her getting sick, we spent an additional $5,000. I believe this chain is deceiving every customer that walks on their premises. What reputable place puts a warrantee on a dog (up to three years) anyway–nevermindwarranting them for life? Go through a certified breeder and spend either the SAME (OR LESS) or the extra amount. Stay away from deceptive schemes as this one Petland employs.

 

12/16/2019

Spoke with representative on phone to discuss prices/availability. They said the policy was not to discuss price over phone but gave us a range of around $2,000. Being from out of the area we spent $90 to Uber round trip to find out puppies are $4500-$5000. They bank on customers financing dogs. Very very misleading.


4/10/2019

Spoke with representative on phone to discuss prices/availability. They said the policy was not to discuss price over phone but gave us a range of around $2,000. Being from out of the area we spent $90 to Uber round trip to find out puppies are $4500-$5000. They bank on customers financing dogs. Very very misleading. My family and I ended up buying a cute chihuahua a 30min away in good health for $1700. I recommend researching options before making trip to this store.

 

12/8/2019

This place is a rip off I got a Newfoundland from them . She is as handicap as they come . They sell you sick puppy and you have to see there vet . If you could give less stars I would . Beware rip off 4000 grand later

 

11/21/2019

Thoroughly displeased with this place! You can’t call on the phone and ask for the price of any of the dogs which is really misleading and when you tell them your budget, they’re automatically going to tell you that it’s well within your budget which is a total lie! We came from West Palm Beach because I was told the dog would be within my budget so we had the mindset that we were going to buy a dog! Naturally my daughter fell in love with the dog when she saw it and I was told the price of my dog would be $2000 and when it was all said and done, it was brought up to 2600+! The extra 600 was not explained to me either! The worst part about it is the financing! I was not explained to that at $85 if I pay for the entire 60 months that it would come out to $5200 which is almost twice the dogs price! DO NOT DO BUSINESS WITH THIS COMPANY! I do love the dog tho!!!!

 

11/15/2019

Most ridiculous prices in town. Cannot believe they want to charge $5,000 for a schnauzer. And that doesn’t come with anything. They’ve been try to convince you there doctor in Doral is worth traveling out to. It is highway robbery what these people charge and cannot even show you the history of the dog. Shady business. This company has a high reputation for puppy mills puppies. When I asked the sales person for the history of the dog she stumbled to try to find something to show. I don’t mind buying a puppy for a little bit more money but $5,000 is ridiculous and then they try to tell you you have to pay an extra $100 to activate the tracking chip in their neck?!? Are you kidding me? They nickel-and-dime you and they are complete highway robbery just like another review here said.

 

10/6/2019

Made an appointment which I had to miss, got about 4 calls back to back about making a new appointment. 6,000$ for a mini goldendoodle … Robbery at it’s finest.

 

9/24/2019

Extremely predatory business. If you leave with a dog from there expect to never be able to get your money back for any reason. If you get a 0% interest loan from them, expect to pay an extra $500 for them just “giving you the loan” (thats about the same interest youd pay if you pay it before 6 months which is your deadline to get 0% interest. I wish I knew, I would’ve paid with a credit card instead. My puppy is beautiful but was way overpriced, their vet partnership is scammy, their customer service isn’t even theirs, they use a 3rd party and they’re RUDE, they will NOT help you with anything.

 

9/6/2019

Absolutely sickened to read all the stories and posts From people who are bought sick puppies here. Do your homework first, a little Google research will save you a lot of heartache and money as well.

 

8/27/2019

I went in here thinking about getting some pet supplies for my dog, but there was no one around to help me. So I checked out the rest of the store and saw they were selling tons of puppies. I asked this guy, Luis? if it the puppies were from mills and he got very short with me. Something about the top 2% USDA breeders. I guess if I wanted to buy meat I would be impressed? Anyway, I left because I dont shop at retail stores that sell puppies. They are all from puppy mills. No responsible breeder would sell dogs through a pet store. Back to Petsmart for me

 

7/29/2019

Besides the fact there was multiple employees in this store today…Multiple puppies…didn’t have NO WATER!!!!! 4 puppies in one cage and no water? How is that okay? In what world does that make it okay? I had to tell a sales guy to put water to the poor puppies. This is horrible care for these puppies! He responds “oh I didn’t know, let me get on that” this shouldn’t even be a conversation. Mind you there’s two water bottles, both of them empty? Not acceptable what so ever.

And you know what was even epic about this, the puppies were fighting for the water as soon as the gentlemen poured it.

This is unacceptable “petland puppies”!!!!!!!!!! There your responsibility!!!!! Do your job!!!!!!!

THEY DON’T HAVE A VOICE!!!!!! THANK GOD I DO!

 

7/24/2019

I never leave reviews but today I went in to buy some nail clippers for my pup. I saw at least 10 Petland workers in the store and not one of them was behind the register. I had to beg someone just to make a purchase, after I did I went to my car and decided I didn’t want this place to profit of my business and I returned the item. Will never step foot in this place again.
P.s. I saw 5 pups merged into one small enclosure. That is so cruel. I was disgusted.

 

7/8/2019
How can some say this place is 5 stars the dogs are all like 5k and they aren’t even pure breed I went looking for a Saint Bernard puppy and as I walked in the attendant told me she was aggressive and would have been sold yesterday if she didn’t bite the whole family that was looking at her…. I should have left there but I stayed to find the dog had a missing toe!!!! Yes a birth defect with a biting problem 5k I think not and I’m not a breeder or dog expert but I’ve never seen a saint with curly hair behind it’s ears leading me to Believe it’s not purebred!

 

7/6/2019

Complete rip off. You can tell by just calling them and asking for pricing!!! They think they can do the presentation and we will forget that the puppies are 500% overpriced.

 

7/1/2019

Probably the worst experience I have ever had in my life. Not only did they give me a sick dog that I had to spend hundreds of dollars trying to save it’s life there finance options are ridiculous. They told me I had 6 months interest free which is a lie because every bill had an interest payment of 54 dollars. They paint you this perfect image of you getting your loved puppy, but at the end of the day it’s a scam of a business. I recommend you go somewhere else and not this place. All they are is a bunch of thieves.

 

6/26/2019

Look up online before purchasing your puppy there. With little research you’ll find many concerning problems with Petland’s puppies. Many of them come from PUPPY MILLS and you can easily see it when looking at some of them.

Idk how the are still in business. There is a reason for why no other pet stores like Petco, Petsmart and so on sell dogs. Reputable breeders will not sell their puppies for pet stores, only puppy mills will. Reputable breeders actually care for where puppies are going and their well being. Puppy mills don’t. They just wanna make money after it.

This is a HUGE responsibility. It is going to be like your baby for the next 15 years. Do you research and think about this other life you will have to care of. As hard as it is, don’t get carried away with those fluffy little balls without carefully thinking it through.

 

6/26/2019

Was just in there and no one asked if we needed help, which we did, we only got a hi from the guy employee as he was walking away toward the back but the women employees could care less that we were in there. We had a lot of questions and needed help finding a bunch of supplies for our pet but the staff that was there didn’t lift a finger. Sorry if i’m not buying a $5000 dog but you could still get off of the chairs your butts were glued to in order to help customers.

 

6/18/2019

DO NOT BUY FROM THIS STORE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY ARE THIEVES

On the evening on June 15th I arrive at Petland in Pembroke Pines around 5:45pm with my two kids who are 6 and 7 years of age.  After being in the store for several hours, I decided to sign the paperwork to apply for a Petland credit card and purchase a puppy.  After being approved, I signed over all of the documentation to purchase the puppy, however I did not go home with the puppy the same night.  After leaving the store around 8:30pm, my kids and I left to head to another store and I realize when we left my son face broke out in hives which was a result from the puppy licking him in the face.  I immediately called Petland but did not get an answer.  That may be due to the store closing around the time I called.

On Sunday around 1:30pm I arrived at Petland explaining the situation to Olivier and Stephanie (Store Manager) about my son’s allergies and the reason why I could not take the dog home. I was told because I signed papers I would be unable to return the dog and I will responsible for paying $2500 (half of the cost) for a dog per their return policy.  Due to I was not returning a dog because the dog never left the store and was never in my position I should not be responsible especially since my son is allergic to the dog.  There is no way I would risk my son’s health and take a dog home knowing he is not allergic to the dogs’ saliva.   After speaking with Stephanie (Store Manager) she advise me to call solutions, a warranty company that can help with my situation.  After speaking with Solutions, they told me it was nothing they could do.  The rep was very rude and after learning the rep was called by the store prior to me calling I know the store manager Stephanie told advise the rep what to say in order for me not getting a refund for a dog that never left the store.

At that time I ask to speak with a manager from solutions and the rep advised that her manager could not speak with me and would return a call in 48 hours which I know is after the return policy time frame.  I knew at that time the Petland store and solutions were working together so the reverse charges could not be made to the Petland credit card.  I also asked for the mangers name and the rep told me that she does not know the managers name and it could not be given to me.  With my past history of working in a call center, everyone knows their manger name and it should always be given in the event there is a problem that needs to be resolved.
I am extremely frustration with Petland.  I understand their policy for returns; however I did not make a return.  The puppy never left the store and was never in my position therefore a reverse should be made.

I cannot believe Petland would make such a policy to get over their customers in this manner.

 

5/31/2019

People, search in other places before coming here! The only reason why they’re so many positive reviews on this place its because apparently they would give you a toy pet in exchange for reviews. Let’s start off with their “policies” or what they offer in their ridiculous high prices. First off, they don’t discuss any prices over the phone, the excuse is that they changed the owner and they won’t say anything except pretty much make you visit their store if you want to know anything, no matter how far you are. Once you get to the store, they’ll put you in one of their play areas and give you the puppy (you know so that you can fall in love with it first before talking prices, LOL) So buyer beware, if you’re easy and a softy, they’ll guilt you into buying. So basically no dog falls under $4k (check out the Yelp reviews on prices and giving out sick dogs too), they claim to give you discounts or make you think they fall under some type of sale, but since you never know the actual price of the pet, the dog I was interested in cost $4k even with a $600 discount,…(so I guess originally it was $4,600?? This is not counting additional “activation fee” of $200+ and taxes). It’s really sneaky and they’ll lecture you and try to justify why the price is so high, when its actually insane. They’ll also try to upsell (as if it wasn’t enough already), with a package that includes a crate, some sprays and a few toys (it was around $200). So yeah, I mean if you are willing to give 4k-10k (yes, some dogs go for that price), then go ahead. I did a search online about the company after reading a comment about Petland using puppy mills and apparently its true and quite frankly not a surprise. Now let’s see if they’ll give me that generic reply.  ¯\_(ツ)_/¯

 

4/23/2019

DO NOT buy from this brand. Petland is a branch of liars.  We paid a lot of money for our “pure akcmaltese puppy” but after dna tests and coat color changes and SHEDDING, it shows that the parent is mixed. Petland does not want to make this right, and refuses to refund anything.. we have contacted legal representation to move further on this.

 

4/6/2019
We purchased a puppy 3 was ago since then he has been at the vet he has a cherry eye it looks very bad he also had bronchitis we have been going to the vet every week today we take him and the vet was very referring us to another vet a ophthalmologist and told us to check with Petland to see who was going to pay for it when we spoke to  Stephanie the manager she told us they no longer work with the original vet the non caring attitude that we get is horrible she had the audacity to tell us she did not understand why we were upset because they are paying for it she called my son a Dick the fact they are paying does not matter my pup is suffering we do not know if he will lost his sight this was a present that my son bought my daughter and she has not be able to enjoy.

Keep away fro this store they take your money and truly do not care. In the meantime my pup is suffering

 

4/5/2019

This place seems to be a scam selling sick puppies. Look at the many one star reviews, Yelp does not allow you to give 0 stars. Following the financing of a puppy for thousands, you have no guarantee unless you bring your puppy to them within a week (another scam) to incur more vet bills. I would not recommend anyone to purchase a puppy from them, unless you would like to have your heart broken losing a puppy you have grown attached to after welcoming them into your family and left owing thousands in return without a healthy puppy. This place needs to be put out of business. Even worse, they exist all across the country. This is a puppy mill with a very corrupt corporate structure built to rip you off! Stay away!

 

4/3/2019

This place is terrible !!! Kb never told me my dog was sick. Still brought him out to us where all the other dogs play an reuse the toys. Then we purchase him , can’t pick him up for almost a week because he hasn’t seen the vet yet. Something didn’t sit right , we went back to find out he was being treated for kennel cough. This store is total bs and if you do not want to be lied ask for Kimberly she is the only person who is honest af there. The manager Stephanie also hid the fact that the dog was there a week prior and had kennel cough. She told us , the dog just got there today and nothing about a sickness . And on top of that, in all the papers we got not one says anything about him ever having kennel cough . I asked for the papers relating to treatment so I can then show the vet the following day and they refused to share the papers with me. Go to a breeder people.

 

2/4/2019

Loved the selection .. and I feel sorry for these animals … there is a totally ridiculous adoption fee for the dogs aka “babies” ..
Wow … $5k .. financing options .. wow .. this is a pet .. a new family member .. not a car or tv … wow the price u place on a life .. expecting to share love and affection … when u spend that much to finance , how do you buy food , toys , kennels, pads, shampoo, grooming essentials for this pet??

This is ridiculous..

 

1/28/2019

Shenelle and Sophie did everything to make sure my girlfriend and I left with the right puppy and they made sure we got something that we can afford. This was an awesome experience until we found out that we were on a promotion and it would end in six months. They failed to notify us of this even though we made sure to stress our financial abilities. We got hit with a large interest charge and our monthly payments are now unaffordable. We got in touch with Petland’s bank and they said that they can’t do anything for us. My girlfriend and I were lied to and now our credit is at risk. This is not the right way to do business. We are not happy customers!

 

1/10/2019

Not helpful on the telephone.  
The sales associate refused to say how much dog’s cost.
They want you to go in to the first.
If they hadn’t been so rude I might have stopped by.
Not now…their marketing strategy is straight out of the 70’s.
(Rip off house).

 

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Petland Pensacola

6235 N. Davis Hwy.

Pensacola, FL 32504

850-637-1123

www.petlandpensacola.com

https://www.yelp.com/biz/petland-pensacola-2

 

11/30/2019

Stopped by with my son to take a look at a puppy we saw on-line.  Asked to see another puppy and we were told no without an appointment.  In the mean time there were 3 employees standing around doing nothing.  Obviously, you aren’t serious about finding homes for them.  I’m sure if I would have said I’ve got 3K for you today they would have jumped.  Not impressed by the customer service and after reading reviews on dogs that have been sick and the amount big dogs crammed in each kennel I won’t be back.  Surprised with the amount of poor reviews I’ve read that they are still in business.

 

6/28/2019
My husband and I purchased out female Bullmastiff from petland on June 9,2019. I took her to the vet a few days later for her check up. She was diagnosed with giardia. And every week since she has not gotten any better. She has been to the vet every week since we have had her. Today she was diagnosed with kennel cough. Records that I received from Petland show she was given the shots for it but she still got it. She has lost weight and is weak. She is now 16 weeks and isn’t herself. I don’t know if it’s lack of cleaning behind pets and not treating the pets for everything. The pets are not cheap so purchasing a sick pet is the last thing anyone should have to deal with. We lost our pet of 13 years and just wanted to have another companion.  We fell in love with her and are committed to making her better but it shouldn’t have had to be this way! I didn’t want to give them 1 star but I had no choice in order to post this review ! Pets are family not just something people buy !

 

2/17/2019

Just to let everyone know….. I fell in love with my mastiff in this store. Couldn’t help it. I didn’t care about the amount of money.
I actually researched the kennel he came from once I got his papers and just two weeks after he shipped out…. they were shut down due to animal abuse and neglect. The pictures of the puppy mill were disgusting.
I love my dog. But the fact is this establishment is wrong. It’s all about the money and not at all about love for animals.

 

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Petland Plantation

801 S. University Drive

Suite C-106

Plantation, FL 33324

954-616-5467

www.browardpetland.com/

https://www.yelp.com/biz/petland-plantation-plantation

 

12/13/2019

Puppy experience was okay, but transparency sucks..I was offered a financing option. When asked for the APR, I’m told they have to run my credit first. Then the salesperson tells me 6M interest free and 14.99% after- wow, too high, I declined and put it on my Amex.

So 10 days later I am mailed a Petland credit card which I did NOT apply for nor was informed of.  I declined financing, and do not appreciate my credit being impacted by Petland.

In addition, the purchase price of the puppy they quote you and your receipt is about $500 difference which they also don’t tell you. I assume this is the commission, but if you ask, the sales rep gives you a vague run around. Why not say it’s commission instead of being shady?

 

12/7/2019

Horrible store. Workers are so uneducated on dog breeds and just general care for animals. They will say anything to make a sale.

 

11/18/2019

If I could give this no stars I would. First off it was my fault for not doing adequent amount of research but I just passed by this place and saw puppies and my heart was taken. They overcharge outrageously for their dogs, there dogs are sick and come with a lot of health issues. My puppy had giardia, hookworms and kennel cough when he came home. The vet they tell you to go is bullshit and luckily I found that out before traveling down to it. My dog is finally healthy after endless love and care. This place needs to be shut down do not buy from here!!!!!!

 

10/22/2019
SICK PUPPY!!!!! PARVO!!! Bought the puppy 9-26-2019, couple days later the puppy showed symptoms of being sick to include diarrhea and throwing up as well as being lethargic. Took the puppy to the REQUIRED (according to Petland) vet and the puppy was prescribed numerous amounts of medicine to include antibiotics (see attachment) even though they stated she tested negative for everything. 5 days later, returned for a follow-up as requested by the vet and while in the exam room the tech asked me if this was for the giardia, confused I explained that I was not told she had a parasite during my last visit and asked if it was covered under the warranty from petland. The tech referred me to solutions.pet to put in a claim. Solutions called me and requested a copy of her medical records, when I received them from the vet they indicated she really tested positive for PARVO!!!!!!!!!! Lied to by the vet and full of deception from petland I am scared as to what is going to happen to this poor puppy and how my kids are going to feel if something happens to her, especially under their care. With my puppy sick as well as the added financial deception which I have not even included in this review, If I can give —–5 stars I would! Please save yourself the heartache and do not purchase a puppy from petland.

 

10/17/2019
I would never, ever consider buying a dog here. However, sometimes I go in just to play with the puppies because I feel so bad that they’re locked in a cage all day. I can’t count how many times I’ve seen a puppy malnourished and/or with diarrhea.

Also, they tried selling a Weimaraner/lab mix as a purebred lab. I overheard someone say “this is a Weimaraner?” and the staff said it’s a “silver lab” with AKC papers. Tell me, how do you get papers for a dog that is a color that THE AKC DOES NOT RECOGNIZE?

These stores don’t care about the puppies, the places these dogs come from, or the people they unscrupulously sell to. All these stores should be shut down; please do not support puppy mills!!!


9/29/2019

I recently visited this petland with my mom to show her different types of dogs. As we were holding one of the dogs this guy who works there comes over with his phone and tells me, “oh this is his mom.” I follow lots of dogs on Instagram and he just showed me this Instagram famous dog. Literally google mini golden doodle and this dog shows up. Don’t buy from these liars. The dogs are beautiful of course. But after researching after this place gives me puppymill vibes. After reading all these heartbreaking stories you can tell the staff just lies to try to sell their dogs (sick dogs). I also saw dogs bullying other dogs in the crates and they did nothing about it…. unbelievable. Poor babies. Go rescue or look into a breeder who is reputable. Do your research people!

 

9/26/2019

This place sold my brother a very sick dog for thousands of dollars and won’t do right by them, by refunding the money. Beyond the money, they broke the hearts of two young children, who had recently experienced the loss of the family pet. Only to have to relive that pain by losing a puppy, a few weeks later. A young employee was callous enough to make a joke about my brother’s claims. This place is disgusting and after some research, this seems to be their standard operating procedure. Please do not shop here. They sell sick dogs to people without any remorse. All Petland locations should be shut down.  They get their dogs from disease infested puppy mills. They are sad, heartless money grubbing scoundrels with zero concern for the animals safety!!!!

 

9/26/2019

You should be ashamed of yourself. You sell sick puppies to family’s only wanting a special new addition to there families. You absolutely do not care about the well being of your puppies sold at your location. 11 days after my friends bought a puppy from your store it died from a Parisite disease which could have been preventable if you cared about your puppies. DO NOT BUY FROM HERE. Absolutely horrible people

 

9/26/2019

I write this with shame and sadness because an impulse decision led my family to great heartache. One month ago our family dog of 11 years passed away and it was incredibly hard on myself and my kids. Less than two weeks ago, my wife and myself made the stupid decision to walk into a pet store(petland in plantation) and JUST look at puppies. We, of course, ended up falling in love with a little DogoArgentino we named Bruiser. He had a heart on his nose. We ended up paying an insane amount of money for him and taking him home for our kids. Our children fell in love instantly and everything felt right again in our home. Over the next few days he started to show some bad signs of illness. My wife took him into the vet that was recommended by the pet store(we now know they are in this scam together ) and he was misdiagnosed and way over medicated. The next day we ended up rushing him to the 24 hour animal hospital because he looked like he was dying. He spent two nights there and then spent time with our trusted and loved vet (arbor pet hospital) . After around 3 thousand dollars of vet bills, Bruiser ended up passing away on Tuesday, 10 days after purchasing him. We are ashamed of ourselves for even walking into what we now know as a puppy mill store. We didn’t know better, but now we do. Our vet has written a letter stating this dog was absolutely sold to us very sick. This store(along with ALL the other pet lands)  is horrendous and after countless hours of research we have found dozens of heartbreaking stories just like ours. We are making it our mission to make sure this heartbreak doesn’t happen to any other family and especially any more puppies! I need your help in exposing this hell of a store and getting Bruisers story out there! I am in contact with MANY high officials to get this place shit down for good. I beg of you to share this status to open peoples eyes to these puppy stores! I know better, so now I will do better and this is the first step.

 

6/26/2019

This place is a fake… they lie there eyes out to make a sale. Worst place to buy a dog!!!!
I bought a dog and it was sick… they told everything was 100% fine  but no it had  pneumonia .
Worst place ever!!!
Don’t buy anything from them!!!!

 

4/27/2019

Smells like they barely clean the kenals as anytime of day it smells terrible inside even walking up to the store, the employees can be heard cursing about customers and dogs. Truly the worst place to get a dog, most of the dogs eat their own crap and nothing is done the people who work there are young kids who cant do something as simple as maintain puppies that are bound to cages.

 

4/13/2019

Prices are insane.   Went to see a poodle puppy and they quoted me 5,300.   That is just outrageous!  I will never step foot in a Petland again.

 

3/15/2019

I recently purchased a puppy from this store in Plantation.  My puppy seemed very lethargic and they told me she had come in the night before from Missouri. I thought this was quite plausible and having come that far she would be tired. They told me because she was so small to be careful with hypoglycaemia (low blood sugar) and make sure she ate every three hours. I was very careful with this and tried to get her to eat every 3 hours but could not get her to eat very much.The next day I took her to the Vet they suggested Sunset Animal Hospital, telling them I was having a hard time getting her to eat. They had trouble getting her to eat also but sent me home with syringes and wet food and told me to feed her every three hours. I did this but she kept throwing up.
By the second day she couldn’t lift her head. I called Sunset and brought her in right away. She was hypoglycaemic and was treated with an IV. They also discovered she had an upper respiratory infection and put her on antibiotics. After a day of antibiotics she was eating and playful, a different puppy.
When I picked her up I said I didn’t think I should be paying a bill because when I got her she was sick. I was told they tried to talk to Dr Pollit but weren’t able to do so. Because I wanted my dog I paid the $500 bill and took her home.
I called Drew at Petland who sold me the dog and he told me to call solutions.pet. After a week of back and forth with them they said the Vet bill would not  be paid because she was hypoglycaemic. My answer, she was sick when I got her. No response from them other than she was hypoglycaemic!!!!!
I have not been able to get this situation resolved with Solutions.pet nor with Petland. I feel I was sold a sick dog and they’re trying to blame me. I believe they will tell you anything to make a sale. Do Not Buy from Pet land Plantation. I think they are dishonest and will do anything to make a sale at the expense of innocent animals. Do Not buy from these people.

 

2/22/2019

On Jan. 18th a purchased a puppy from PetLand. They assured me that the puppy had no prior health issues. However, the very 1st night I brought him home he had diarrhea and blood in his stool. When I called PetLand they kept giving me another number to call, Pet Soultions and would not let me speak to the owner. The vet that PetLand is in contract with, Sunset Animal Hospital lied about the puppy’s fecal test results so I would pay more money in vet bills for yet another fecal test and lots of medince for the poor puppy. Both, PetLand and Sunset Animal Hospital, tried to make it seem as thought they were giving me a discount on the bill, but it was still pretty costly. This puppy has been to the vet a total of 4 times since a purchased him last month. (See reviews for Sunset Anmial Hospital on Yelp) I took my puppy to another vet, VCA where they found that he was in fact malnurished, at only 4 months old and weighing only 3.0 lbs. His fecal test also tested positive for Giardia.  WARRNING: The staff a PetLand was very friendly and the place is in fact very clean. But looks can be very deceiving. PetLand will tell you whatever they have to in order to sell you a sick puppy. You must read their contract with a fine tooth comb BEFORE signing anything, no matter how cute the puppies are or how fast they make the transaction feel. In hindsight, I feel as though I saved/rescued this little Maltese puppy. His doctor at VCA taught me a lot about the state of his poor health when I brought him last month. Sadly he’s had these health issues including Giardia, 3 months prior BEFORE I purschased him. Today, Bentley’s stool is still isn’t considered normal but the blood has stopped and he is gaining weight, thus he’s doing much better now. I feel so sorry for the rest of those puppies at PetLand. Just keep in mind that if you were to purchase a puppy from PetLand,  unfortunately you may in end up spending more than you’d expected in vet bills and DO NOT at all trust their referred animal hospital.

 

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Petland Sarasota

5380 Fruitville Rd.

Sarasota, FL 34232

941-343-9752

www.petlandsarasota.com

https://www.yelp.com/biz/petland-sarasota-sarasota

 

9/25/2019

I used to go here just to play with the puppies, since I couldn’t have one of my own. Spending time here I realized that this store should be the prime reason for “Don’t Shop, Adopt”. The puppies are all sick, and are in cages until taken out to play, one time I saw two bigger dogs in the same cage. What disgusts me the most about here though is the one scene I saw happen. One of the poor dogs pooped in his cage (probably because he needed to go and there’s not really anywhere for them to be let out), I saw one of the ladies there but the dog to scold him. If you thought Brooke Hotus was bad, at least she presumably takes her dog out. It was this day I learned that I would never, ever support this place. I feel terrible for not telling the manager what I saw that day.

There’s also the fact that these puppies are the price of 1 year of my brother’s college tuition! One time I heard them trying to sell a tricolor bulldog for about $3,500! This is because they are “rare”.

 

9/17/2019

If you’re going to buy a puppy please adopt one from a shelter a reputable breeder. The Humane Society has published an article describing how petland obtains and treats the puppies they sell. secure.humanesociety.org…

 

9/4/2019

These poor poor puppies. I am embarrassed and I REGRET paying for a dog. I love my puppy but the dogs there are NOT worth $4000. The store is dirty and smells like urine. Unless you can pay for your pup in FULL, do not purchase your dog here. They set you up with financing agencies and forget to tell you that the interest rate is 188% after 90 days. These are mill puppies. I honestly consider my dog a rescue that I paid for because this place is a disgrace. I won’t be returning.

 

7/12/2019

If I could give this place a negative star I would. I went in today to look at the puppies, immediately as I walked through the door I could smell urine, as my husband and I walked up to the puppies, almost EVERY dog was covered in urine and feces, it’s no wonder that so many people have gotten sick dogs from this place. You would think that they would Atleast clean up the pens when trying to sell dogs, but none of the employees seemed to care. This place should be shut down because that is animal ABUSE. My heart hurt after seeing the condition of the puppies at this store.

 

6/24/2019

If anyone continues to shop with PetLand after your money goes to puppy mill’s is just as messed up as they one’s who are doing it, PetLand is known for selling sick animal’s & supporting puppy mill’s, but yet people still shop there.
Yall are sick in the head for supporting this!
I wouldn’t even give this place 1 star but I had to in order to put a review..
This place needs to be shut down for good.
Sarasota yall should be ashamed of yourself for allowing that in our town.

 

4/12/2019

A friends wife bought a puppy a few weeks before Christmas- puppy was sick within 2days. Petland discouraged any vetting until my friend called from his conference and convinced her to stop listening to them. The puppy died in the 4&7 year olds’ arms…nice Christmas gift huh?….they only got reimbursed due to the fact that they could afford a necropsy!   stop this FOR the  children -if not for the puppies and their mill imprisoned parents!

 

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Petland Atlanta Dunwoody

4733-B Ashford Dunwoody Rd.

Dunwoody, GA 30338

770-396-7358

www.petlanddunwoody.com

https://www.yelp.com/biz/petland-atlanta-dunwoody-dunwoody

 

12/25/2019

Former manager here.

The average cost for their puppies is around $600-$900. The mark up is really whatever they want it to be. Most Petland’s run on 70% margins with puppies. They bank on the fact that you’ll fall in love with a puppy. The next thing they hope for is that you get approved for financing because the prices are astronomical. If you’re looking for a puppy, either buy one from a breeder or adopt. Do not support a business that solely banks on the fact that you’ll spend thousands on a pet you could’ve gotten elsewhere for half the cost. Make smart decisions because your finances are a huge factor in a pets life.

 

12/10/2019

This place needs to be shut down Immediately when I walked in the smell was  unbearable these puppies are sick feces is everywhere one dog pooped right in the bowl and the other one begin to eat it. I was in horror despite reaction the staff was pleasant walking around like they have no troubles and these poor animals are suffering !!!! this looks like more like jail than it does a pet store. I’m surprise if they ever make a sale here, the animals look like they’ll die within days…multiple breeds mixed together rows of cages of dogs that can’t be touched because they’re sick and  in serious need of veterinarian attention. not just the dogs Rabbits, birds, cats, ferrets and reptiles all look in need of care. PLEASE somebody shut this down!!!!! save these poor animals while they still have lives to save.

 

12/10/2019

I specifically wanted a Cane Corso, so I found and bought a Cane Corso puppy from Petland Dunwoody some months ago. With the puppy being American Kennel Club (AKC) and International Cane Corso Federation (ICCF) registered, I thought that I couldn’t go wrong purchasing this particular puppy from this particular pet store. Not to mention that for the insane price that he cost, I just knew that I would be getting my money’s worth from purchasing my Cane Corso puppy from them. After taking him to the veterinarian at Banfield Pet Hospital in Decatur in order to set him up with a wellness plan, they inspected him as well as did some testing to get a health profile for him. This is where things took an unexpected turn. During the inspection they found out that he only had one testicle in his scrotal sac (retained testicle). From his urine sample they found out that he had canine urinary incontinence, in which an overactive bladder is a side effect of. And lastly, his Wisdom Health DNA tests shows that he isn’t even a Cane Corso. Instead he is a Neapolitan Mastiff and Rottweiler mix. Of course I called Petland Dunwoody to explain to them all of these issues and to see what could be done to resolve them. And to this day I have only been given the round around with fake corporate numbers, false investigations, and faulty disclaimers denying any responsibility that they have in selling me a puppy with health issues that wasn’t even the breed that they advertised. Petland Dunwoody ripped me off!

 

12/3/2019

AWFUL PLACE! I filled out an application with the intention of applying for a job here… until I walked into the facility and was more than incredibly disappointed. Their website makes this place seem like Doggy Heaven on earth, with green fields and happy puppies living in the most ideal temporary situation.
This store shouldn’t be legal! They have multiple puppies, that shouldn’t be together, crammed together in tiny crates. There was a back section of crates behind the main display ones (that I guess they don’t want people to see… but they’re clearly visible…) and one crate had marker written “Don’t Use These” with arrows pointing down to a crate of puppies….
They treat puppies like mannequin displays and don’t give them the care they deserve. Seriously though, why is this business still running?

 

11/16/2019
ABSOLUTELY HORRIFIC!!!!!! Why is this place still business?! Why are they so overstaffed?! Why are these animals sleeping in their own FILTH ?! Why why why?!? I went in here and the FIRST thing that punched me in the face was a HORRIBLE smell from the outside and once I went in , forget it! The baby I’m holding up had FRESH stitches put on her and they were handing her off to customers like nothing ! This place needs to be shut down IMMEDIATELY not to mention they’re charging THOUSANDS of dollars on these poor babies GO ADOPT AND STOP THROWING YOUR MONEY ON PLACES LIKE THESE. !!!!

 

11/12/2019

Shut this horrifying disease and abuse factory down. Disgusting, Ill mistreated animals, odor filled, campylobacter positive. CLOSE THIS PIT OF TORTURE

 

9/21/2019

Over a year and a 1/2 later… still no resolution, no call from the owner, and corporate says this store isn’t part of “Petland,” they are “on their own.”  Forgot to add the bird imitated dog whining! We didn’t have a dog at that time, so I was beside myself to realize it was imitating all the crying dogs they have their in the store! SMH it’s definitely not a surprise to see other people leaving fresh 1 star reviews and how they still have KIDS as sales people. Teach your “kids” the different between a soft & hard credit check, so they don’t lie to customers, on top of ripping them off.

 

4/6/2019

Oh. My. God. I walked into this store and was shocked to see (and smell) the animals. Really I noticed not much beyond this at first, you know ‘awe, look at the cuuuuute puppies!’. But, standing at the front desk, I noticed a cage with munchkins, short-legged cats some people like. These, however had obvious deformities from over breeding. Further scrutiny revealed many animals that were malnourished and some had visible deformities of over breeding.

I was horrified! Puppy mills are the concentration camps of the animal world. This was an atrocity.

PEOPLE – ADOPT A PET FROM A SHELTER!

 

3/16/2019

This place is like a car dealership with 16 year old kids as sales reps… Without asking any questions, I was told what kind of dog would be good for me and also that financing was available. I must have heard the same pitch from about 6 other kid sales reps. Some of these dogs have been stuck in here for 4 months. Truly sad! Place should be shut down!

 

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Petland Atlanta Kennesaw

2920 George Busbee Pkwy. Suite 101

Atlanta Kennesaw, GA 30144

678-581-9800

www.petlandkennesaw.com

https://www.yelp.com/biz/petland-kennesaw-kennesaw-4

 

11/3/2019

My friend has been wanting a bunny or small animal and we went to Petland to look. I’m not an expert on bunnies but I’ve had bunnies and rats my whole life. The MAIN thing about bunnies is over half of their diet is Alfalfa Hay, and when I peeked in their cages I saw none. NO HAY!! I also saw that their water bowl was full, and I mean FULL of their bedding(keep in mind that it was only 1pm when I went on a Sunday, they had just opened) and their food was also covered in bedding. When I went to hold them, they were very unsocialzed. We then went to look at the guinea pigs and they were the same way, except they were EXTREMELY unsocialized…like it was bad. Don’t buy small animals from here, they’re WAY over priced and not taken care of.

 

9/24/2019

DO NOT BUY A PUPPY from Petland Kennesaw. I recently bought a Great Dane riddled with parasites. They put these dogs in the window and will push selling them knowing that these dogs do not have a clean bill of health. They will tell you verbally that theyre fine and once you buy the puppy and take it to your vet and will discover otherwise. And it will hit your pockets. The salesman Elijah will lie to you the whole process. Even tell you that their first pet visit is free and it is not. The office manager of Vitality Veterinary will tell you that she does not understand why that place or himself tells you that the vet visit is free and that all their dogs are checked through them which is untrue. They say its impossible to see and clear all those pets that they have. Go to Petland Dunwoody because they do business different there but Kennesaw has a HISTORY of selling unhealthy pets. Do not shop with the salesman Elijah, he will be very dishonest with you and say things that go against what the actual truth is with regards to the pet. I have opened up a claim with the Department of Agriculture that governs this establishment.

 

9/21/2019

Adopted a puppy from here & it had parvo. Almost every puppy has a roommate here. They gave me paperwork of its last parvo shot but did not include the expiration date of it. Then they gave me a perfect Health chart of an entirely different dog. So I thought my puppy was healthy, but just nervous, turn out they keep selling puppies with highly contagious diseases, because when I took my pup to the Veterinary ER clinic nearby that veterinary Er clinic stated that they are becoming very frustrated with Petland Kennesaw because they keep selling people sick puppies that wind up at that veterinary ER. My puppy was only 12 weeks old and he died 3 days after I adopted him because they did not disclose his actual health chart or the fact that he has parvo and was in a kennel with another puppy while he had it. Keep in mind that the people who work there work with all of the dogs and parvo is highly contagious, so if I adopted my pup who had parvo, the rest of the dogs did. I have not had any pets in years, I have not been around dogs in months, I moved here from California months ago, and I did not have pets even out there, I took him straight home from Petland in my car that is new and has had no pets in it. So he did not contract it from me or on the way home. I only had him for 3 days, and on the 3rd day he died in the ER. Then when I called Petland Kennesaw while I was at the ER the manager there was avoiding me and still hasn’t given me a call back to disclose my late puppies health chart, which I don’t think is a coincidence, I don’t think any of the incorrect paperwork or lack of info was a coincidence I think in the court of law that’s called intellectual dishonesty and you can face a lawsuit for that alone. When I called them so that they could pay for the parvo since I was covered for it through the insurance I purchased there the lady there casually said “sure I’ll pay it tell them to call me” as if indirectly selling sick new born puppies that are going to die in exchange for 5 thousand dollars is a casual every day thing. The people who run Petland are going to get what’s coming to them, all of them, including the physical store managers who have to know what’s going on. The only people I feel sorry for are the young kids/adults they hire who when you go there you can tell they don’t know any better as they’ve been coached to say and not say certain things.

 

6/23/2019
Bought a labradoodle from here about 4 years ago. It’s taken me awhile to write this because at the time we were too focused on rehabilitation for Cookie. Now that I have yelp downloaded im ready to go off. It smelled horrendous in Petland but there were adorable pups so we looked past that. We fell in love with Cookie’s sweet personality and overall chillness. When we first met Cookie (an adorable brown labradoodle) she seemed in high spirits with no health concerns except a little bit of a drippy nose but we were told it was normal. Yess we were a bit naive..but cute puppies make people do dumb things (like forking out $3000-$5000 for a pup). So yes we put a deposit on Cookie and ended up purchasing her later. Within a day she was already sick with a skin rash, a worse runny nose, and eventually breathing problems. She was seriously hanging onto her life by a thread for weeks. We made several vet trips (with no help from petland because their vet was trash) which ended up costing us thousands of dollars. Cookie had a respiratory illness, which we were just thankful it wasn’t parvo, but still it was ridiculous after paying such a premium. Petland was seriously no help. All they did was insure us that if cookie died then they’d “replace” her with another dog. Why would we support your crappy business more if our first dog died? They didn’t care. She eventually recovered thanks to our vet and countless medications but to this day she still has minor health issues. I am telling you this from first hand experience, DO NOT BUY FROM THIS COMPANY! WHAT EVERYBODY IS SAYING IS TRUE. All they care about is money. Get a dog from a shelter. I wouldn’t give up cookie for the world but I wouldn’t want anybody else to go through what we did. Adopt don’t shop. There are plenty of puppies out there at shelters who need homes as well as older dogs. They need you, don’t support puppy mills. #shutdownpetlandkennesaw

 

6/3/2019

Please don’t patronize or support this establishment. All the puppies are sourced from unethical and inhumane puppy mills. They are housed in close quarters with grate floor cages, and are covered in their own filth. The smell alone from walking into the store will tell you all you need to know. In addition, it’s obvious that their sales strategy is to take advantage of uninformed and possibly disadvantaged clientele. Take a look at many other reviews- it’s obvious that many of these people with a complaint do not speak English as a first language or are totally uneducated. Predatory practices are aplenty in other reviews- basically scams Petland runs to get you to spend thousands of dollars extra on an already overpriced puppy. For instance their puppy for life thing- I’m sure to some people who don’t know any better it sounds like a good idea but they give you the worst quality of all options and if you venture outside those parameters you are out your money with no compensation. (Such as poor quality food, or poor quality veterinary care). See also reviews where store associates pressure people into making impulsive on the spot decisions into purchasing a puppy and threatening that “another family wants this dog and we are going to sell it to them”. They’re fine doing this to people because they know another sucker will come right after. The entire sales model of Petland and other “pet stores” like it is to sell to people who don’t know any better. See for yourself the literal thousands of reviews across the country of Petlands where people’s new pets were sold while incredibly ill and many where they died soon after. Stay away and never support places like this.

 

6/1/2019

If I could give them 0 stars I would. This place was horrible. The staff was rude and wouldn’t help me or my sister out and it wasn’t even busy. When we finally got the attention of one of the staff members and ask to see a puppy in the window she rudely denied us and told us that the puppy was already sold…there was no sign that said that. Also would that mean that the 4 other puppies with her are sold as well? If a puppy is sold then take him or her out from the display area. That’s just common sense. I know she was lying to me because we have bought a dog from an old location and they put her in the back once we bought her so the employee was just being rude and assuming since we were younger (20s) that we weren’t gonna buy anything. So unless you have you mommy or daddy attending with you and holding your hand Petland won’t give you the time of day. Thank you Petland you’ve now opened my eyes towards your company and I will for sure never return.

 

5/25/2019

Over charge me never received bill for puppy  they turned me in to collections. Ruined my credit! They quoted 1000.00 billed over 8000.00 . In college first thing I got along. They’re lairs! Don’t purchase anything from this company especially this Petland in Kennesaw,GA . My mom in wheelchair was there telling me don’t do it you in college and she on disability. She call she the manager Raphael was rude saying that you thought you would get it free! We never received bill now it has fees and that’s not fair.

 

5/10/2019

We bought a little bunny  really cute. Named it stormy. Got it Wednesday night for my 7 year old brother birthday. It’s Friday Morning. It died. Petland I want explanation. We did EXACTLY what the paper said and the exact same set up. But it still died. I want my money back. I want a new one. I NEED EXPLANATIONS. NOW. I don’t understand why this happened. Y’all said to not interact with it a lot for 2 days. It’s only been 1 day.  GIVE ME EXPLANATIONS! Not only to mention I haven’t seen it yet only because I’ve been so busy with school. And I would have at least liked to see it

 

4/14/2019

  1. NOT. COME. HERE.They abuse the animals. Yes, I know that the animals they have still need an deserve love because they didn’t ask to be put there. But I mean it. Look them up, an undercover worker found dead and sick puppies in the back of the place as well as sick puppies in the front for sale. The poor babies are kept in way too small cases and they are overcrowded. Not only are the animals ill and mistreated, but they are EXPENSIVE. I asked the price of a puppy and he was over $4000. Outrageous. Don’t spend one cent here nor one minute of your time.

 

3/1/2019

Please never visit this store. I hav attached a story about an investigation of this place where dead puppies were found in the freezer and talks about the horrible conditions these animals face in this death camp for dogs.
blog.humanesociety.org/2…

 

2/28/2019

My husband and I bought a French bulldog on Feb 14 (two weeks ago today) and since we saw it, we noticed that something was happening to him because he had runny nose, vomit and diarrhea, but they told us that this was normal, that we did not have of that to worry, but that if we took it to the veterinarian they would assume the expenses and “pet solution”. We believed them because we thought they knew what they were doing, also because we noticed that other puppies had the same symptoms. today two weeks later it still continues like this, we have taken her to the vet 4 times, the first visit to the vet the next day (February 15) and she is still sick we do not know what exactly she has, they only told us that she was changed the
Food drastically (after being hospitalized for 10 days, 1 month before you bought it) and affected your body. We paid almost 5 thousand dollars for it, we asked that you help us with the medical expenses and return part of what we paid for it and we have not received a satisfactory answer, it is as if petsolution did not care “only what the paper says” it’s really ridiculous … according to them that’s not on paper (in the lifetime guarantee), as I’ve told all the employees of that site and with whom we talked they were aware BECAUSE WE TOLD YOU “we noticed that I had these symptoms and the other french bulldog that they had there too “. the employees say they feel sorry for us, but they can not do anything else! seriously !! I have dedicated all these days to take care of her day and night so that she survives, so that she recovers and can begin to enjoy having the new member of the family, we are worried that she will die. but also that they continue to sell sick puppies, if we decided to go there it was because we thought it was safer, they would have healthy, happy animals, that came from legal sites, that comply with all of law … etc .. now we feel cheated, stolen (because the money is not in the door and less almost 5 thousand dollars is too much), I feel exhausted and that does not count for petsolution, and especially worried and very frustrated, it has not been at all pleasant all this, we will do whatever is necessary to make it fair.

 

2/10/2019

This place is disgusting!!! All the dogs looked very sick and uncomfortable. We looked at a Great Dane who we were looking at was very terrified and shaking the whole time we had him. We were very gentle while petting him and trying to calm him down. I noticed that he had mange and I asked someone if he did and they looked at me as if I was stupid and said I don’t know what that is. Like how do you not know he had it all over his body! This place really needs to be shut down.

 

1/25/2019

I’m embarrassed to say I walked in here as we were waiting for the restaurant next door to open.  I walked to the area with the cats and my heart sank.   They all were lethargic and looked ill.  I want to save them all, but I know it would perpetuate the cycle.    I’m deeply disturbed.

 

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Petland Columbus

5592 Whitesville Rd.

Columbus, GA 31904

706-321-9921

www.petlandcolumbusga.com

https://www.yelp.com/biz/petland-columbus-5

 

3/27/2019

Cute puppies in the store that they claim to be AKC when they are mixed! They told me a few months ago that there is a way you can get them to be AKC now even if they’re a mixed breed. This may be true but it doesn’t take it from the fact that they’re mixed. A TRUE AKC is a full breed. Also, NOT worth $3000 for a mixed dog…even if it does come with everything, it’s a rip off!! One of the guys working there acted so frustrated when a puppy peed on the floor. How else are they supposed to know when they are locked in a kennel on a grate? They don’t! So don’t be mad at the poor pups!!

 

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Petland Dalton

1349 W Walnut Ave.

Dalton, GA 30720

706-226-7387

www.petland-dalton.com

https://www.yelp.com/biz/petland-of-dalton-dalton

 

2/20/2019

There was rude a employee me my brother and boyfriends asked to play with a dog she shook her no and rolled her eyes and asked someone else to get the dog and they never did . We just walked out and left .

 

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Petland Mall of Georgia

3333 Buford Dr., Suite 2068A

Buford, GA 30519

678-582-2469

www.petlandmallofgeorgia.com

https://www.yelp.com/biz/petland-mall-of-georgia-buford

 

11/24/2019

These dogs all looked to be dirty and sick. I felt so bad for them! They do not seem to be cleaned up after as many of them had dirty butts… not a good sign of health.

 

11/13/2019

Someone needs to shut this location down. Every single puppy was sick, noses running. Eyes running and every single cage had diarrhea and all the puppies looked so sick. Not a fan of Petlands to begin with, but every puppy had all the same symptoms. Friendly staff however.

 

11/9/2019

Terrible customer service. Me and my boyfriend went in with the intentions of looking at a lab and possibly buying one. We found a beautiful chocolate lab and asked to get him out. The lady put us in one of the little rooms and we patiently waited 15 minutes and asked again because everyone else around was getting to get out whatever dog they wanted (multiple dogs at that). We asked the same lady FIVE times and she told us every time she was going to get dog but never went and got him. Confused as to why, we asked another lady and she blatantly ignored us. The people next to us even asked the lady to get the dog we wanted out before getting theirs and she went straight in to get theirs. We have no idea why they wouldn’t let us see a dog, we were very patient and nice about asking. Probably should treat your real costumers better than the teenagers that just want to get out every single dog, just sayin.

 

9/24/2019

Filthy! Puppies in cages inside with their feces and urine. They look sick!

 

7/20/2019
I recently moved into the area and wanted to check out the mall. My sister mentioned there was a pet store so we went to go check out the puppies. I honestly felt so bad for all of them. There was one cage where it had about 4 puppies, one of them pooped on the floor, and they were walking all over it and creating a big mess. An employee came to pick it up after maybe 5 mins.

Later, my sister and I asked to see a frenchie puppy and we went into the booths with it. We set it onto the seating area and shortly after, it made runny poop/diarrhea. We got someone to come clean it for us and she let us look at another puppy (rottweiler). When we got it into the booth we realized it seemed really stressed. It also made diarrhea on the floor, which took about 10-15 mins to get a different person to clean it up (the employee kept going to other people when she could have came to clean it up first). The rottweiler kept scratching at the door and howling, and even almost escaped when the employee finally came to clean up the diarrhea, which was all over the floor.

Definitely not coming here again. All the puppies looked so sad 🙁

 

6/18/2019

First instant walking in and I was overwhelmed with dog stench!! All the dogs looked matted and dirty with a lot of overcrowding. A wave of disgusting dog smells overcame me and I became nauseous and my stomach isn’t even sensitive like that. Moving into the back of the store to the bigger dogs I literally watch a dog play with another dogs fecal matter. DISGUSTING! Left right afterwards and none of the staff seemed to even be paying attention!

 

5/7/2019

Customer service was ok at first but soon as I said no to the price they were not interested in talking to me anymore. I was told $4000 for a Havanese. He was adorable but that price is ridiculous. We found a breeder and paid no where near that price. We love our dog and thankful we didn’t buy at Petland.
It’s overcrowded! It was poop in the cages and on the dogs! The dogs looked sad and miserable!
Best decision was walking out and saying NO!

 

4/18/2019
This is the worse pet store in America. I purchased what I thought was a Maltese and Yorkie mix (Morkie). I received a Jack Russel mixed with something else. I called to be compensated and they said there is nothing they can do. So you’re telling me I spend thousands of dollars on an animal got the wrong one and it’s my fault. I will be suing them and I will be getting my money back. They even sent false papers in the mail from the breeder. That place is a crock of poop and the don’t deserve another dollar from a

 

4/16/2019

  1. Smells like ass (which is very preventable
    2. We asked to play with a puppy and have been waiting for over 45min now just waiting for a dog. I get that it’s busy but the lady helping us kept on helping other people or forgetting she was helping us.
    3. Stall next to us had a dog that bit the person and that dog pooped in that stall so the smell got really strong for us. Took them about 25min to come clean it up for some reason.
    4. Wasn’t until I went up to a person in a long sleeve (turns out that’s the manager) she apologized and said the people w the green shirts only jobs are literally to be grabbing dogs for us so idk why it took so long. And the manager made that same lady from earlier get a dog for us and that’s when we finally got to play with a dog.Service was very bad but because of the fun dog, they get a whole star.

 

3/23/2019

  1. Smells like ass (which is very preventable)
    2. We asked to play with a puppy and have been waiting for over 45min now just waiting for a dog. I get that it’s busy but the lady helping us kept on helping other people or forgetting she was helping us.
    3. Stall next to us had a dog that bit the person and that dog pooped in that stall so the smell got really strong for us. Took them about 25min to come clean it up for some reason.
    4. Wasn’t until I went up to a person in a long sleeve (turns out that’s the manager) she apologized and said the people w the green shirts only jobs are literally to be grabbing dogs for us so idk why it took so long. And the manager made that same lady from earlier get a dog for us and that’s when we finally got to play with a dog.Service was very bad but because of the fun dog, they get a whole star.

 

3/30/2019

Sells puppy mill dogs. Pathetic cruel business. Shelter dogs dying by the thousands while Petland encourages and promotes breeding by mills.

 

3/26/2019

DO NOT BUY FROM HERE!!!!!!!! I bought a puppy home Friday had to bring him back Tuesday because he is now throwing up BLOOD!! They will NOT take him back because he is outside of the 48hr warranty. If I wanted to leave him here with these criminals. I still would have to pay my full payments (which are EXTREMELY HIGH To began with). Because these dogs are suppose to be healthy and ready for new homes . Instead these dogs are sick and will need HOURS in vet care WHILE you pay All The Money they are asking for

 

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Petland Batavia

401 N. Randall Rd.

Batavia, IL 60510

630-761-1047

www.petlandbatavia.com

https://www.yelp.com/biz/petland-batavia-batavia

 

12/1/2019

Won’t take a return. I spent $99 on a dog crate I can’t use.  Bought at another store while I was visiting over holiday.  Won’t shop here or at any other Petland again.

 

4/26/2019

Me and my boyfriend purchased two baby bunnies. The lady who had sold them to us told us they would both be fine in the cage together and 2-3 days later the back Rex bunny was fighting and being stressing and pulled the Dutch bunny’s fur out. I immediately separated them and after two more days I returned him to the store, I felt bad. I was sad I had to do that, but when I had returned him, I was still shopping in the store. The lady working at the moment put the bunny in with the other bunnies, and the bunny instantly started fighting with the other bunnies like he did to my pet bunny that I kept. (Dutch bunny) and the lady sad made a face and kept doing what she was doing. After I seen he had ripped another bunnies fur out and eating it, I immediately informed her and she moved him with the hiding house against the glass and told him to stop and walked away and they continued to keep fighting and she walked to the register in the front, and I tried to get him to stop and he bit me, I got the rest of my stuff and went to the front.

I hope those bunnies are okay

 

2/9/2019

The help they hire for this  place is ridiculous. These girls better learn some manners and treat all customers equally . Been ignored while shopping for one of there overpriced puppy mill dogs . You would think they can’t afford to lose any customers! Will never shop in these establishments again ! BBB will be my next call .

 

1/17/2019

My girlfriend and I were looking to purchase the french bulldog this pet land had and when we walked in we saw that this was By far the worst Petland we have ever visited. The staff members were standing around talking to each other and when asked to take the French bulldog that my girlfriend wanted out, we were told we couldn’t. No explanation what so ever. So we continued to look around and saw that they had a German Shepard. I then asked if we could take it out to meet it, again I was told no. With no explanation. The puppy’s were rolling around in their own feces and didn’t look their very best. It’s pretty absurd that my girlfriend and I were actually about to spend $5,000+ on a puppy and we were treated with such disrespect.

 

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Petland Bolingbrook

744 East Boughton Rd.

Bolingbrook, IL 60440

630-739-1213

www.petlandbolingbrook.com

https://www.yelp.com/biz/petland-bolingbrook-2

 

11/17/2019

This store should be shut down. Honestly, the entire chain of Petland stores should be shut down period end of story.
They leave small and terrified animals in open top cages. They are overcrowded in these cages and have no way to hide from the people who visit the store. They are ferrets, rabbits, hamsters and birds, all VERY fragile and VERY easily stressed animals who can legitimately die from being too stressed or upset. The employees (and idiotic parents) stand by and watch while children and adults alike pick up, squeeze, pull on, drop, and absolutely torture these animals while the rest of them desperately try and hide and run away. But they physically can’t and those kids just keep going and going and going, tormenting them. They don’t get a break until the store closes, and it’s virtually unsupervised.
The puppies are all insanely expensive puppy mill dogs. Purchasing them supports unethical breeding. That aside, they’re kept in itty bitty cages under extremely bright lights. I always see reviews saying the cages are “clean”, but EVERY time I go there, the cages are filthy, crowded, and full of sad exhausted dogs. If that’s your idea of clean or quality, you should rethink your standards of animal treatment. Go adopt a dog instead of supporting such a sick business.
The only part of the store that’s anywhere near ok is the aquarium side. But many of the reptiles are kept in subpar conditions and for some reason many of the fish tanks are often dark and dirty and there are some sick looking fish. I usually spot at least a few dead ones every time I walk through.
The most annoying part by far is how clueless, rude, and often apathetic some of the employees are. I’ve worked in retail before so I’m extremely sympathetic to teenagers who are having a bad day at work or something, but my god, it’s like the store is run by sullen 16 year olds who just want you to shut up and leave. If you manage to find a friendly employee (there’s a few of them), as much as they mean well, the information they give you about the reptiles and small animals is blatantly incorrect to the extent that id consider it dangerous.

Next time you need pet supplies, go literally anywhere else. I would love to see this place out of business.

 

8/16/2019

If you buy an animal from this place ur supporting mills and animal abuse I can’t even begin to imagine how stressed out those small animals are with all the touching poor babies and sometimes it’s not supervised and the animals go through hell with kids not knowing how to pick them ups and dropping them and it’s gross

I have seen a guinea pig house in the same enclosure as bunnies that’s a huge no!

Please adopt and don’t buy an animal as an impulse please do your research on the animal beforehand, please!

 

7/14/2019

Wanted to purchase a cat and they wouldn’t match the $400 promo that naperville Petland has. They chose to not give a cat a home over an extra $200.

 

3/29/2019

Update- My poor puppy died after we had him ten days. I took him back to their “preferred vet” bc the kennel cough was not completely gone- it was better, but he started wheezing in his sleep; my dog was NOT sick enough to die! They told me they wanted to hospitalize him for 48hours to do breathing treatments and more antibiotics. I should NOT have left him! Less than TWO HOURS later, they called and said he had DIED! To add insult to absolute, gut wrenching terrible injury, the owner told the finance company to deny my refund bc pneumonia (which the vet said “wasn’t bad, we caught it early” and he would “be fine”) is NOT covered under the warranty. It took the media contacting the store to get a refund put thru…and my puppy, my beautiful 11 week old puppy is now buried in my yard.

Original Post- Just go elsewhere. You can’t get a manager’s name; they refuse to allow you to get higher than shift supervisors. A week ago, we bought a puppy. A super cute mix breed that cost way too much but can you put a price on love? They have displays of what you get with this super pricey endeavor. They show a kennel, a harness, toys, food, a leash, a brush, a food bowl set, puppy pads and training sprays. The girl grabbed a cart while they were “bathing” the puppy and said “let’s go shopping for your pet”. She grabbed the kennel, told us to pick out a harness, a leash, next stop toys. I asked which ones were included. She said, you’ll get a nylabone and a squeaky toy. Next over to the food where she pulled out a frozen bag and a dry food bag. As we passed by the food dishes, I asked if there was one included bc I thought I’d seen it in the display. She said no and looked at me very confused. We got back over to the cages and she took the harness from the cart and said they’d put it on him to go home. OK. So here’s where crap hits the fan. First, NONE of the items we picked out, except the kennel and the food were included with the puppy price. I was handed a bag with a nylabone and a squeaky toy, puppy pads and training spray and told that’s all that actually comes with…even though the display less than 3ft away showed everything else I mentioned. The harness was put on upside down. They told us it was too big but since it was the smallest they offer, he would grow into it. UMMMM, no. They had actually put it on upside down so it doesn’t fit at all. The kennel they gave us says it’s for dogs up to twenty pounds. He is 2…yes 2, and cannot stand on his rear legs in it. I would NEVER put a twenty pound dog in that! On the drive home, I found mashed, dry poop on his paws. He was never bathed before delivery. Within 5 hours, his eyes and nose were running. Within 8, he was sneezing and by the next morning he was coughing and choking for air. Two hours later, I was at the vet using our ONE free visit on an emergency 30miles from home. YUP, kennel cough positive. The vet didn’t check his ears and after scratching them bald over three days, I think he has ear mites. The antibiotic they gave me isn’t enough and my puppy now sounds like he has pneumonia so I already decided he’s going back to the vet tomorrow. I have called the store every step of the way. They won’t let me talk to anyone higher than a shift sup. The staff wont give out names of GMs, DMs, RMs….nobody higher. They say they are sorry and at one point I was told to just call the warranty people so I can take the dog back. Are you kidding?! Like it’s just a number to them. These are not living creatures or family members to them AT ALL. So TODAY, I get a phone call from the AKC. We were told his registration was included in his exorbitant cost. The AKC informed me NO, it was a cost of 400.00 to register the puppy with the AKC. I was told that was covered in his price. Again, No. So, I called the store and was told (again by a shift sup) that “there is a small fee and it shouldn’t be that much” and I have to do it “because right now the puppy is in the store’s name”. I was told it’s included. We are going to neuter, not breed or show but it’s the point that we were told it’s included and it’s not. They lie to get your signature and then just shrug their shoulders and pass blame. My dog is sick, nothing was included. If you’re ok with that, buy a dog from Petland.

 

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Petland Chicago Crystal Lake

6126 Northwest Hwy.

Crystal Lake, IL 60014

815-455-5479

www.petlandcrystallake.com/

https://www.yelp.com/biz/petland-crystal-lake-crystal-lake

 

12/27/2019

Customer service sucks. We were there for 20mins and there was a store full of people and one employee. There should be at least three, on a Friday night. Like come on. We left after getting zero help, puppy rooms being offered to people that came in after us, and just nasty conditions in general.

 

12/1/2019

Please do not buy your pets from here. They just get their pets from breeders and overcharge. With so many strays in shelters, I would feel like a terrible human getting an animal from here.

Additionally, the dogs are in really tiny glass cases with little room to move around. The food looks old. It’s all round sad. I’d love to rescue these animals, but I can’t support this nonsense.

 

5/28/2019

This place was AWFUL these poor dogs smelled and the one we took out had no energy probably because if the no air or proper ventilation in these cages that are basically entirely closed!! The only reason we took the one out we did was because it was breathing heavy and we wanted to get it some air and circulation!! Why does this store stay open with such improper care whoever works here should be ashamed and whoever owns it even more so. On top of the prices they are asking for these animals I was just disgusted!! They have a better chance in a shelter!! Shameful and I will be reporting.

 

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Petland Chicago Naperville

720 SR 59 Suite 112

Naperville, IL 60540

630-357-3801

www.petlandnaperville.com

https://www.yelp.com/biz/petland-naperville

 

8/20/2019

If there’s a 0 star, I would be willing to give this store 0 rating!  PLEASE DO NOT BUY your puppy here PETLAND Naperville 720 S Route 59 Suite 112 Naperville, IL!!! I am saving you all the aggravations! Don’t even think of stepping inside the store – GO AWAY! The manager, Alexis Dias is the worst! They are not very helpful once you have an issue like mine which I presented 3 days later after spending $4000 for a Cavachon. I asked if I can exchange Nature’s Miracle Stain and Odor Eliminator 2 gallons specific for Dogs as it is enzymatic based solutions that works for your dog if you have a dog or it also comes in an odor stain eliminator solutions for cats if you have a cat!  (they placed 2 gallons for CATS) inside the Homecoming kit that goes with you once you purchased a dog.  Inside it is a Gotta Go door bells which is a choking hazards for a puppy that is obviously at a teething stage!  I went back there if I can trade it in for another door bells that has bigger bells.  Alexis Dias refused to trade it in after I made a purchased last Sunday 8/11/19 and offered 4 solutions instead: 1. I will trade it in with the same Gotta Do door bells which is what I have. 2. I can’t do anything right now as we are currently busy! 3. I will trade you in the same Nature’s Miracle Odor Stain solutions for cats since we are out-of-stock 4. Call Pet Solutions!
Other words, NO RESOLUTIONS done and was not very helpful! They were great during the process of buying your pets but after you are out the door, you are on your own! It’s Switch and Bait!!

I made my mistakes and I failed to research the reviews on Yelp about this store. I would not like you guys to make the same mistakes I made.

 

7/29/2019

I wish I had read reviews before I went to this store. It is easy to fall in love with a puppy and most of the staff were nice – but all kids. I pd a lot of money to rescue a visually impaired but beautiful puppy.  More though, is that you need to be aware of the supposed included in the price initial vet visit and spay or neutering.   I did not get an initial puppy check at yorkville animal hospital although I went there and waited over an hour.  Vet spent less thsn 2 mins with the puppy and me, tried to sell me an unnecessary medical collar, And failed to notice or give me a chance to ask about the puppy’s eye condition.  When I finally was allowed to speak to head vet he stated I should find another vet and offered no apologies. I am trying to get reimbursed for spaying that was supposed to be included in price as well as initial puppy exam.  Getting no where
 The “private” petland owners should be held accountable to their promises and responses and or reduce their ridiculous pricing.

 

5/12/2019

I will sometimes go here to play with the puppies and cats and I decided to go here today. I was playing with this ADORABLE and super cuddly French bulldog when I noticed across from the play pen I was in, the two dogs (a German shepherd and a shar pei type dog) got out of their cage bc one of the employees didnt lock it. One of the employees was carrying the German shepherd, another dog from another cage and forcefully pushing the shar-pei(idk) dog with her legs. When she was trying to get them in the cage the shar-peiwasnt done playing so he was being resistant so the woman shoves him hard in the cage and he slammed down on the metal crate on his hip. This employee was a woman, middle aged, long blonde hair (I think with gray roots) and she looks extremely mean so you cant miss her. I tried calling customer service but their hours are only Monday-Friday and today is Sunday. I dont want to wait til tomorrow to report her so if anyone knows what I can do let me know. I definitely spoke up while I was there but they shrugged it off like it was nothing and I was not the only person who got upset at this situation. I would give no stars but it made me give at least one

 

2/9/2019
-10 stars!

Think twice before purchasing from this location, this is an investment that can turn out costing you triple.  I purchased a purebred Pekingese from Petland Naperville 720 SR 59 Suite 112, Naperville, Illinois 60540.  
Our puppy was diagnosed with Legge-Perthes disease at 5 1/2 months old this is an extremely painful condition which is inherited. She required immediate surgical intervention. I live in NY and because I did not take her to an approved vet they are refusing to honor the agreement. This is not some parasitic issue, that is a few hundred dollars.  The surgical procedure alone cost twice as much as the puppy.
I never thought to look at the warranty until the orthopedic surgeon said this is passed down from the parents and as you can see it does not state approved vet.  I called Solutions.com sent in all my vet documents from vet checks to surgeons note and was told claim is Denied, due to not taking the puppy to an approved vet.
No where does this say approved vet.  I even submitted medical records to the Glen Ellen Animal Hospital who did all puppy care and they agreed on the care provided.
Beware bewarebewareyour paying for a scam
Carl S should also be aware of rude employees when trying to contact a store manager to explain policy and copy of paperwork too!

 

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Petland Chicago Ridge

110 Commons Dr.

Chicago Ridge, IL 60415

708-636-8292

www.petlandchicagoridge.com

https://www.yelp.com/biz/petland-chicago-ridge

 

9/26/2019

On August 26, 2017, I went shoe shopping in Chicago Ridge. As some of you know, Petland is right across the street. I honestly just went in there to look at puppies with no intentions of buying one because of the ridiculous prices. I was under the impression that their dogs no longer came from puppy mills because of all the investigations that have gone on regarding pet stores. I played with a few puppies, even my favorite, a golden retriever. Of course they were all so sweet but none stole my heart and I couldn’t see myself spending thousands of dollars on a puppy.

Then a pet counselor walks out with this sweet little black lab, and the moment he got put in my arms, I just knew he was meant for me. I didn’t care what I had to do to bring him home. From the moment I saw him, he was my Charlie.

I received a statement from Petland saying they do not receive their dogs from puppy mills, a copy of Charlie’s pedigree, the name/address/phone number of the USDA licensed breeders, all his vet records and a signed contract stating that neither his parents or siblings had any congenital or hereditary defects.

That weekend, Chicago Ridge Petland was on the news because the Akita I saw began vomiting blood and collapsed while in a playroom with a family. I immediately researched Charlie’s breeders and I could not find them anywhere. But as far as I knew, based on my vet’s physical examination, Charlie was healthy. Later on, he was noted to have severe allergies which I have been trying my very best to keep them at bay. He eats a limited ingredient diet, is on a very expensive allergy med, he takes medicated baths, and also gets rubbed down with thyme and aloe once a week. Sometimes when his allergies are out of control, he gets secondary infections in which he needs to be on antibiotics for. I took him in for his last breakout and routine vaccines, and his big belly caught the doctor’s eye. He has ALWAYS had a very big belly since he was a pup, he’s been out of breath with limited activity and at a previous vet visit I was just told he needed to lose some weight but one doctor finally realized his big belly was caused by something bigger. They weren’t sure what so I took him to two different specialists to figure out what. And that “what” is his heart. Not one, but two, rare congenital heart defects that are fatal if not treated. He has cortriatriatumdexter and triscupid valve dysplasia (hereditary, more common in Labrador retrievers). I received a signed contract stating his parents had no congenital or hereditary defects/diseases, so I was under the impression they had all the proper screening and testing before breeding. Clearly, this was not the case.  

With everything that has been going on with him, I decided to look his breeders up once more. What I found online was horrifying. Multiple articles about Jason and Loretta Herschberger being outed by a nonprofit organization called Bailing Out Benji, as a puppy mill in Douglas County, Illinois with 19 breeding dogs, selling to multiple states throughout the country. The facility in which these dogs were bred is disgusting. Come to find out these people sold all their large breeding dogs at an auction, renamed their “kennel” from Pin Oak Puppies to Smokey Lane Kennel and are now breeding French bull dogs. How are puppy mills getting licensed by the USDA? How are these pet stores, specially Petland, able to get away with lying to the public just to make a profit?

I will do whatever it takes to find justice for Charlie and other dogs suffering with poor health due to irresponsible breeders and puppy mills.

It is heartbreaking to know that people get away with selling puppies for an outrageous price knowing that their chances of life are slim to none.

I now fully understand the “adopt don’t shop” slogan, even though I still believe that every single dog needs a home. However, I don’t believe that slogan applies to buying pets from responsible breeders.

Charlie needed a home and his heart needed saving and I am praying I can do that for him but the odds aren’t looking to be in his favor as of right now.

 

8/14/2019

The salespeople are extremely lackluster. You wait and wait to see a dog and once you’re in a cubicle with a dog that you like you wait a substantial amount of time and you can’t leave because they have your ID.
They wanted $5,400 for a chihuahua puppy. And when I said that’s insane and I could buy a really nice used car for that price the employee quickly whipped “well you get what you pay for!” What exactly does that mean?! If I’m gonna willfully pour copious amounts of money for a poor sweet puppy that’s probably been inbred that I’m not worthy?! Ummmm, no. I only went there because my son wanted me to go. I’ve adopted beautiful fur babies from shelters in the past for next to nothing. I saw dogs biting each other. Rodents being man handled by children unsupervised. I saw a puppy eating feces because food was not available to them. This store is all about the almighty dollar. I’m just sorry for all the innocent puppies and other animals cooped up in cages because their “adoption fee” is outlandish and beyond close to realistic.
A big NO for me!

 

8/10/2019

Upon walking in the store was pretty busy. Lots of families spending time with puppies. Came across a very disgruntled worker in passing which stated “I need about 10 more workers” then rushing off to the other side of the store. After looking around I decided to spend some time with an Alaskan Malamute. At this time the store was pretty empty. The employee that helped us was wonderful. She was very attentive. The puppy had an accident which she cleaned up.  The employee went over all of the information in the binder for this particular puppy and we had a few questions about pricing and policies including the puppy take home kit and if they took a military discount.  The employee did not know but stated she would ask her manager and she would let us know.

At this point in the sale is when we met the Manager whom was suppose to go over pricing as well as answer any type of financial questions we had. The manager was the disgruntled employee we passed by earlier. She appeared out of nowhere on the side, looked in and said “aw that’s cute” very dryly and walked away. Moments later, she appeared over the side of the petting station with her sheet of puppies and pricing. She informed us he was $4,300. I inquired if the $500 puppy starter kit was a requirement and if we could opt out, being that we have everything needed to properly take care of dogs/puppies. I was told that it comes with the puppies, if we didn’t take it the price would remain the same (though reportedly worth $500), and she immediately walked away before we could say anything else. The entire experience with the manager was awful. Not one smile from her. The whole thing was rushed and I didn’t even get to ask if they do Military Discounts or about the $400 discount noted on the website if you schedule an appointment. She lacks customer service skills and it shows to not only the customers but seems to be passed onto some of the employees. This is a major problem.

This is when the puppy began to whine and showed signs of having to poo minutes after just peeing. The employee that was helping us was currently busy with another family and was going over the guarantees and what the puppy comes with. That’s when I noticed employees standing around by the computers in the center talking, right next to us and where the manager stood to “talk” to us. I was able to get one of the employees attention and asked them to take the puppy back because he needed to poo.  They did not say anything for a few moments and then, without the employee moving or speaking to anyone else, I was told “the girl that was helping you will be with you in a moment”. The employee then turned back around and continued socializing with the other employee. At this point the puppy began to yelp and I again stated “Can one of you please come take him back, the dog needs to go to the bathroom”. The employee looked flustered and came to take the puppy but while walking past one of the other employees, the one she was socializing with, the other employee made a loud statement “….she should have just waited!”

This establishment should work as a team to give the best customer experience. If the employee that was helping me is busy one of the other workers should have been happy to assist not only the customer but there fellow co-worker. This establishment should really focus on customer service being that the prices are incredibly high compared to purchasing off of a breeder. They do not offer much more. If the customer feels welcome and feels appreciated the high price is not a deal break to me.

If this is the service your establishment provides to potential customers that says a lot. I am saddened to say the store I have come to for the last 10+ years has officially gone down the drain. I have purchased several ferrets as well as other small animals from them over the years. I was also ready to make a purchase today. This review will be forwarded on to corporate. I really hope they can fix this location.

 

7/30/2019

Please don’t shop here. I purchased a teddy bear puppy which was advertised as hypoallergenic. The price was ridiculous: $3700 but I fell in love with the dog and went through financing. The sales lady then tells me that she’ll give me a deal and the dog will now be $3200. I took the dog home and my sister had a terrible allergic reaction to the puppy, her eyes and face were very swollen. Unfortunately, that led me to returning the dog the next day. When we returned the puppy we brought back all of the “free” items that was given to us in the “free” take home kit. I was told that I was still responsible for the $3200 and would be given a credit of that amount to get another dog within a year. When paying back the money to the financing companies, I saw that I owed a total of $3700 which was false since the lady said it would be $3200. I looked on my receipt and Petland was charging me $500 for the “free” take home kit that included a cage, some shitty snacks, toys and food that the puppy didn’t even like. I returned the kit with the dog because why would I keep those items if I don’t have a pet? Now petland is saying I owe them the $500 for the kit that was returned in March, and said that employees claim that the kit wasn’t returned. Please do not shop here or at any petland location. Their practices are unethical and clearly predatory financing is how they’re staying a float. As consumers we need to end them for good and adopt. Now I have to sue them for a $500 kit that I don’t have.

 

7/23/2019

Do not buy a pet from here. I am a veterinary student soon to be vet and I just walked in there and saw a puppy that was clearly sick. You could see all his bones including his pelvic bone. I talked to the manager and she had the audacity to lie to me and tell me that that is just how the breed is. Another dog had a colored eye discharge. They claim they have a vet that visits regularly but I don’t see any signs of that. This is not ok. Do not support this pet store.

 

7/3/2019

THEY SELL SICK DOGS FOR A LOT OF MONEY

I wish that I had read the reviews before I purchased, but I trusted my daughter to do her research.  I purchased a four-month-old Yorkshire Terrier on April 19, 2019 that had Tracheal Collapse, a Lower Respiratory Infection, Yeast Infection in his ears and Parasites in his stool.  

We bought the dog and got less than a mile from the store and he threw up.  By the time we were almost home he threw up again.  I thought it was because of the car ride so we went straight home without stopping.  When we got home he threw up again and was coughing.  Alarmed, we packed him up and took him to one of the Petland approved vets.
 
At the vet he was diagnosed with Kennel Cough (Bordetella) and a Lower Respiratory Infection.  The doctor gave him a breathing treatment, some antibiotics and took an x-ray to make sure that he did not have pneumonia (all paid for by Petland).  

Once I got home from the vet I called the 1-800 number that they give you and someone created a case for my complaint, but nothing ever came of it.  I was told that they would not have sold me a sick dog, but clearly, they did.  They have a 48-hour return policy, but you can only get another sick dog.  I specifically asked the doctor if he would recover because I needed to take him back if not and of course being contracted by Petland he said yes.

After the antibiotics were gone he still had the cough, so we took him back to the vet.  It was also at this time where we noticed the brown build up in his ears.  We never noticed it before because the people at Petland made it a point to clean his ears before we left.  I didn’t think anything of it at the time, but now I know why.  

Anyway, the doctor gave him more antibiotics for the cough and an ointment for his ears to remove the yeast.  Since the yeast was not there on the first visit Petland did not cover that.  They also did not cover the test to figure out that he had parasites in his stool.  

The yeast cleared up, but he could not get rid of the cough.  I took a video of the dog coughing and went back to the vet, that is when I was told that he had Tracheal Collapse and Petland would not pay for the x-ray to confirm and see how bad it is.  We had not had the dog for two months yet when we find this out.  

Now we have a six-month-old dog that we have to sadly watch suffer through the coughing and wheezing and we have to pay out of pocket for the treatments that he will need until he is unable to breath anymore.

Learn from my mistake and save yourself some money, find a reputable breeder or a shelter since buying from here is like saving an animal.  

Petland claims that they have vets monitoring these little dogs until they are sold, but I am not buying that.  They come and give them required vaccinations and that’s it.  There is no way that the cough that this 3 pound dog had should have gone unnoticed by their vets or the staff that was paid to take care of him.

 

5/21/2019

Everything is overpriced in this store, the dogs don’t get walked they stink and so do the salespeople there. I had a very inconvenient experience in with this business. I really recommend you go elsewhere. This pups come from terrible puppy mills.

 

1/8/2019
**** PLEASE READ ****

My dog was purchased from here unfortunately, Chicago Ridge petland, and after going through my dog’s breeder’s information, we found that he was from a heartwrenching puppy mill in Lake Mills, Iowa. His breeder is Michael and Kathy Knudtson who breeds Golden retrievers.
Here is a list of violations listed by the ASPCA from where my dog is from and their horrible unlivable conditions.
***Open wounds, starvation, no water, 24 F* weather and much worse conditions explained here.

DO NOT SUPPORT PETLAND. SHUT THEM DOWN.
I suggest you look up breeders information and share your stories because there are so many of these horrible places out there!!!

The website I found from the ASPCA:
nopetstorepuppies.com/do…

Please feel free to look up Michael and Kathy knudtson of Heritage Puppies, Lake mills, Iowa.

Shut petland down and share your stories alike!!!!

 

1/6/2019

Terrible experience. drove 45 mins to this store because it said online they close at 6. Got there at four and they said they’re closing early and refused to let us hold or see any puppies.

 

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Petland Hoffman Estates

11 Golf Center

Hoffman Estates, IL 60169

847-490-8820

www.petlandhoffmanestates.com

https://www.yelp.com/biz/petland-hoffman-hoffman-estates-2

 

12/18/2019

Agree with others, the puppies are ultimately from puppy mills even though they claim otherwise. Out vet concluded this. You will never meet the parents or see the conditions in which your dog was breed which we truly regret.

We adopted our 8 year old Wheaten Terrier from Petland. We made the mistake of checking out the puppies, only to view breeds in person, and fell in love. Our dog has had one medical problem after another. She came home with parasites and since then we end up in the vet’s office often, about every other month for some issue or other. Our dog has allergies, skin issues, severe arthritis, hypothyroidism, and recurring infections. Last year we paid 6K for knee surgery. We also pay a lot of extra money for supplements, medications and high end, limited ingredient dog food.

Our dog is not the breed standard. She is 58 pounds with a HUGE rib cage. She is very tall and long for a female. Females are typically 25#. We were told our girl would be about 25# and small to mid-sized. Had we gone to a breeder we wouldn’t have been hoodwinked with a large 58# dog, over double what we expected. We were also told she would be caramel color, the Irish version Wheaten Terrier, when we cut her puppy coat she was the American version, very light cream.

We love our dog. It is true, she could still have medical problems coming from a breeder, but it is much less likely. At the least we would have had the expected size and color of dog.

Don’t do it! Go to a qualified breeder. The expense and heartache of having a sick dog is not worth it.

 

12/3/2019

Unethical, corrupt, misleading company! Avoid this pet store at all costs!  My French bulldog puppy was over $5K and he had a bad parasite when I got him and congenital health issues which will require surgery! They convinced me to sign their store warranty versus the state pet warranty which was a mistake. The vet said he was likely a puppy mill dog. My only recourse is to get a discount on another puppy, which is the last thing I want to do.

 

9/24/2019
I visited this place only bc I was misled online to think the animals here were for ‘adoption’. I quickly realized that is not the case. The poor dogs were stuffed in little cages- some had 2 per cage! Poop all over in the cages-dogs stepping in it bc the cages were so cramped it was unavoidable….heartbreaking. The cats and dogs looked like they had not been groomed in quite some time as well. It made me sick to my stomach. If you want to BUY a mistreated cat/dog for $3,000…this is your place. I will never return here again.

 

7/18/2019

Do not go here. Do not support this animal mill. The puppies are extremely sick, absolutely reek because they sleep in their own feces in a wire cage, and are all from puppy mills no matter what the employees say. If you buy an animal here, you are supporting the exploitation, abuse, and neglect of these animals!!!!!!!!!

Oh yeah, that cute beagle puppy your kids are playing with? Has parvo, giardia, heartworm. Smiling employee swears up and down that these dogs are from great breeders in Missouri, Ohio and Iowa – aka the states with the most amount of puppy mills. Oh! And they want $4,000 for it. Trust me, in the long run, you’ll be paying muuuuch more than that in vet bills!

Adopt, or do your research and buy from a reputable, licensed breeder (for literally half the price). That “puppy in the window” logic doesn’t apply anymore because of these sick people at Petland. Now it’s just animal abuse.

 

7/14/2019

Part 2/2  This place is is the epitome of animal abuse, left alone to eat and live in their own shit.  I highly recommend ANYONE who wants a dog to consider adopting dogs from a shelter. Not only that but all of the small critters are unsupervised for people to pick up and mess with. I saw someone drop a rabbit because they didn’t know how to hold a rabbit properly. This breaks my heart. PLEASE CONSIDER DOIG RESEARCH AND ADOPT YOUR PETS. DOGS, CATS, RABBITS, RATS, HAMSTERS, FERRETS, ETC. do not support Petland.

 

6/14/2019

We went back to check it out and I took pics this time . Hamsters look sick – Puppies still laying in their waste .. one puppy in the back looked as if he has a sore in his eye and the prices are insane . I feel badly for all the animals. Pleas go to an shelter and adopt – you can get any of the animals for 100$ rehoming fee . Don’t ever buy a pet from this store. The workers are not gentle with the puppies either . I saw one grab the puppy out to show someone and she scolded him for being wiggly . Well ya he’s been sitting in a poo/ urine smelling cage for God knows how long . Sad – I see they are always hiring – even the managers aren’t there to fix it .

 

5/11/2019

Beware!!
Got a puppy 2 days ago and since it was not taken care properly,
1. It had severe yeast infection in his ears.
2. It had parasites in the stomach.

Make sure your pup is up to date with vaccines if you are buying with them.
Our vet says that our puppy is behind the schedule for its vaccinations like Rabies.

 

3/30/2019

Cruel, nasty, disgusting!! That is what comes to mind when I think of this place.. run neighbors and friends and family,, do NOT get an animal from this horrible place.

 

3/20/2019

$3K for a fifteen week old Labrador golden retriever mix. Unbelievable prices. 15 weeks. But you get a free checkup at a local vet.

 

2/26/2019

Bought a hamster from here.  My mistake.  Read my last review (very ironic, I even mentioned hamsters… must be fate…).  Got a dog here 8 years ago.  He came with intestinal parasites…  Well, 8 years later, I wanted a hamster for my step daughter.  Got the hamster.  Seemed ok for first couple days.  Got a nice cage from the store, along with the exact food they fed in store, and, a water bottle.  A couple days later, his anus prolapsed…  Now, I’ve worked as a vet tech, and, I’ve kept and bred over 200 hamsters in my younger years.  Never have I seen this happen.  Lets just say my step daughter, who got attached to the hamster in a couple days, was freaked out and this simply wasn’t a good experience.  So far, I’ve bought two pets from this store over the last decade.  First one had parasites, and, second one had major issues and a prolapsed anus after a couple days.  Fool me once, shame on you, I guess fool me twice, shame on me.  You won’t fool me a third time.  Will never shop at this store for a live animal again.  Their food, cages, toys, treats and everything else are higher cost than elsewhere as well.  So, no reason to ever go here again.

Another note, while in the store, my step daughter wanted to just take a look at the hamsters again for fun.  She was bit.  Check pictures.  This was right after the bite, blood kept coming more.

And another note.  The hamster was sold to me as a female.  It was in the female cage with many other females.  Store employees said it was female.  It was a male.  I noticed right away after a quick look after getting home.  Which was fine with me, I didn’t really care if we got a male or female.  But, just shows how little these employees know.  Also, this could mean pregnant hamsters will be bought.  They mix males and females due to their lack of knowledge and improper care.

I am sickened and saddened by any animals in their care.

 

2/18/2019

I went here looking for a ferret.  They were in absolutely horrific condition.  They were covered in their own feces. They had the marshalls octopus tunnel in their cage, which was filthy and being chewed up and eaten. You could see the pieces of the octopus in their feces. They were very lethargic and looked sick. Some of them were so skinny you could feel all of their bones. If I could give 0 stars I would.

 

1/10/2019

PSA PLEASE READ!!!

Petland in Hoffman estates I do not suggest going to! First off they are letting there dogs sit in there own poop and piss. As I see this I go to one of the workers (which all the workers were grouped up and not working!) and tell her about the two dogs sitting in there own poop. She rolls her eyes at me and walks away with an attitude. So now I hear all the workers talking shit giving my boyfriend and I looks. I can hear what they are saying so I ask to speak to the manager. The first manager was understanding but didn’t want to do anything about it so I ask to speak to another manager. This manager her name is Sam or sami not sure was extremely rude. She came up with this attitude like everything is a joke. So I explain to her it’s not right she tells me she is the only one working back there to clean it up. Which is not true there are six other workers! She than gives me a little smirk while I’m in the middle of talking and says thanks and walks away! How rude! I have never dealt with anything like this. As we are walking out of the store all these employees are watching and talking and laughing. I’m so disgusted. So I call to talk to a manager and I ask to speak to someone other than the manager Sam and the person on the phone I believe her name was maya laughed and said what is this about and why are you calling I tell her I just need to speak to a manager and she than hangs up! SHE HANGS UP!!!! This is ridiculous anyone that goes here please report them for anomaly cruelty! I’m sick to my stomach. If I could give them 0 stars I would!! Please don’t come here

 

1/10/2019

PSA PLEASE READ!!!

Petland in Hoffman estates I do not suggest going to! First off they are letting there dogs sit in there own poop and piss. As I see this I go to one of the workers (which all the workers were grouped up and not working!) and tell her about the two dogs sitting in there own poop. She rolls her eyes at me and walks away with an attitude. So now I hear all the workers talking shit giving my boyfriend and I looks. I can hear what they are saying so I ask to speak to the manager. The first manager was understanding but didn’t want to do anything about it so I ask to speak to another manager. This manager her name is Sam or sami not sure was extremely rude. She came up with this attitude like everything is a joke. So I explain to her it’s not right she tells me she is the only one working back there to clean it up. Which is not true there are six other workers! She than gives me a little smirk while I’m in the middle of talking and says thanks and walks away! How rude! I have never dealt with anything like this. As we are walking out of the store all these employees are watching and talking and laughing. I’m so disgusted. So I call to talk to a manager and I ask to speak to someone other than the manager Sam and the person on the phone I believe her name was maya laughed and said what is this about and why are you calling I tell her I just need to speak to a manager and she than hangs up! SHE HANGS UP!!!! This is ridiculous anyone that goes here please report them for anomaly cruelty! I’m sick to my stomach. If I could give them 0 stars I would!

 

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Petland Rockford

7358 N. Cherryvale Mall Dr.

Rockford, IL 61112

815-332-4200

www.petland.com/stores/Illinois/Rockford.htm

https://www.yelp.com/biz/petland-rockford

 

9/11/2019

My son and I decided to take  a day trip to Rockford and we always stop at Petland. We were just looking and really didnt plan on bringing a new puppy home. We saw a back golden doodle and asked if we could play with her. The sales lady brought her out and as time went on she told us she would give us a deal because she was the only doodle left and the other two sold. I told the lady that we were just looking and would think it over. She soon came back and asked me agian If I was interested and to shoot her a number and maybe we could make a deal. We ended up leaving the store and drove almost two hours home weighing out the pros & cons. The next day I called the pet store and made an offer and back to Rockford we go to pick up our sweet bundle of joy. 3 days after we brought her home she became sick with a bad cough, a green discharge from nose, and could barely breathe. I took her to the emergency room that night. The next day I took her back to the doctor and emergency room again that night. The doctor did chest xrays and both of her lungs were filled with fluid. She was put on an antibiotic, but nothing seemed to work. I was up with this poor dog for 3 night thinking she was going to die on my livingroom floor. I finally made the decision and took her to The University Of Madison. She was in the hospital for four days. The doctors all said how lucky this pup was to have me and if I wouldnt have brought her she would have died. She was diagnosed with kennel cough, severe pneumonia, and influenza. This ordeal was traumatizing. I have  never witnessed anything like this before and I have had several other poodles and animals in the past. 4,300. later and all is well .Even though we didnt have much bonding time before she became ill, she was sure happy to see us and glad to come home. This was a very sad situation for the family.

 

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Petland Round Lake Beach

815 East Rollins Road

Round Lake Beach, IL 60073

847-223-7900

www.petlandroundlakebeach.com

https://www.yelp.com/biz/petland-round-lake-beach-3

 

8/29/2019

Horrible customer service. I guess since my skin doesn’t shine a bright white I am not entitled to any customer service. Petco will continue to be our local pet shop. Outrageous prices for animals and on top of that they are kept in horrible living conditions. Poor puppies bunnies and birds.

 

1/31/2019

We went to the Round Lake Petland 1/27/2019.
We purchased a puppy from the Racine Petland in December of 2016 and due to issues, received a refund for him.
We saw an English Bulldog puppy marked down 50% at the Round Lake Petland and thought, “Great! He should be well within our price range.” It should be noted that the refund for the original Bull Dog purchased in 2016 was for the full amount, excluding tax and the extras we had purchased.
The Bulldog we met today was extremely friendly and playful.
After asking for his price they obviously had to go through their whole “speech” on everything that’s included.
He did say he was marked down due to his age, being 14 weeks old, and that they needed the room for younger puppies. We were ecstatic, we finally found one playful enough that he would be great with our other dogs and he should, we believed, be priced well below what the original cost of our Bulldog was. We would be forfeiting the excess amount but oh well! He would be a great addition to our pack.
Once he told us, the price for the Bulldog was nearly $1,500 more than we paid in 2016. And that’s after the 50% discount! I honestly believe the price was marked up prior to having the “discount” take place, as we have looked at other Petlands previously and the full going price was $3,500 last year for an English Bulldog.
After informing them we had the credit they stated, “We can do definitely do that.” Which made it sound like they could take the credit as full payment since it was the same breed we originally purchased.
They left to take a look at their system or wherever the information is kept, I assume to verify that we did in fact have a credit.
Upon returning, the person then stated, “You would have to pay the other $1,400. We offer financing if needed.” It was a complete 180 from the attitude previously. It was like they didn’t care we had purchased a dog before and had the credit. To them it appears it’s not “money” in hand.
After shopping around for the English Bulldog that best fit us for nearly 2 years now, we’ve noticed that as soon as we let them know we have a credit for a dog, the prices seem to go up and they treat us like we’re not actually paying customers.
The whole issue was ridiculous. We even asked if there was any wiggle room and the employee was hesitant but eventually said “Probably not.”
Needless to say, we ended up not leaving with the puppy, as amazing as he was. We’re very disappointed as to how the situation was handled and that we’re essentially unable to use the credit that we have towards the same breed we originally purchased.

 

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Petland Merrillville

1736 E. 80th Ave.

Merrillville, IN 46410

219-738-1717

www.petlandmerrillville.com

https://www.yelp.com/biz/petland-merrillville

 

11/26/2019

Horrible environment for pets! I could not walk back in there again. The poor dogs are confined to a small little cage the whole day with very little ventilation for them to breath, they give the dogs a little water feeder like you give to hamsters  so they don’t make a mess in cage, if cage was big enough for them they wouldn’t have to worry about the animal making a mess. Very depressing to walk in there!!

 

8/13/2019

I visited Petland about a couple months ago and there were two puppies in a cage stepping In their own poop when I quietly said something to the other people I was with the guy that works there over heard and has been extremely rude ever since, very disgusting place

 

6/5/2019

The guy that is currently working there HATES animals. We got a puppy out that went to the bathroom on the floor in our room (understandable since they are BABIES). The guy proceeded to roll his eyes and pick it up when I informed in. The puppy was running around when he pushed the dog aggressively to get away from him and his task of picking up the poop. If he showed this type of anger while customers were present who knows what goes on behind the scenes. Really bad experience with all the of employees there. Another thing, the animals are lethargic, frightened, and are in closures that are WAY TOO SMALL. This is basically animal abuse but set up as a cute little business that seems all happy on the exterior. Never spend your money here.

 

4/14/2019
obviously don’t care about their animals. the fish were literally just dead and decomposing in the tank.

 

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Petland Terre Haute

3341 S. US 41

Terre Haute, IN 47802

812-234-1444

www.petlandterrehaute.com

https://www.yelp.com/biz/petland-terre-haute-terre-haute

 

11/30/2019

Was shopping for my nieces dog and seen a puppy that caught my eye. With my wife’s birthday and Christmas coming up I took her to see what I thought was an English Bulldog. Noticed shortly after her playing with it the dogs head was shaped  a little different than most I’ve seen and one I had years ago. Come to find out it was a beagle bulldog mix and they were asking 3500 for the dog. Not sure who comes up with these prices  but they should have the animals kennel information available and more realistic pricing for these dogs. 3500 is a champion sired show quality  dog from a reputable breeder. They also will not give pricing over the phone.

 

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Petland Iowa City

1851 Lower Muscatine Rd.

Iowa City, IA 52240

319-351-9451

www.petlandiowacity.com

https://www.yelp.com/biz/petland-iowa-city-iowa-city-2

 

2/16/2019

What can I say about this place? The puppies literally biting each other’s ears off? The disgusting smell? Or the hamsters squished together so tight with no toys or even room to play? No.
I’d talk about the staff who seem to only care to talk to you if you’re a white college student. I spent 30 mins in vain trying to get someone to answer questions about a puppy.
Never again.

 

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Petland Olathe

185 N. Parker Street

Olathe, KS 66061

913-712-8380

www.petlandolathe.com

https://www.yelp.com/biz/petland-olathe-2

 

9/4/2019

This was always a nice lunch time errand every 6 weeks. Get my dogs food and see the puppies and a nice conversation with the gentleman checking me out. NEW OWNERSHIP has changed that   No dog food no puppies and no nice man with easy conversation. The dog food supply was sparse. When asked if I could be helped. I explained that they did not have my dogs food. The I looked at the price of where it should be. IT WAS $10 HIGHER. When I asked if this was the new price he chuckled and said yeah. Needless to say I left knowing I would never go back.
I was able to get a larger bag of the same food, dog treats and an new toy for 3 dollars less than the new price at Petland.  And they deliver to my house. Sorry Petland. Don’t be greedy. Too many other options

                                                                                     

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Petland Overland Park

7911 W. 151st Street

Overland Park, KS 66223

913-402-4583

www.petstorekansas.com

https://www.yelp.com/biz/petland-overland-park-overland-park-3

 

10/24/2019

If I could -500,000 stars I would. This place sells puppies from PUPPY MILLS!!!! While just miles from any of their locations are shelters trying to end this antiquated, disgusting and immoral practice and SAVE animals. I don’t know what kind of person could be ok with purchasing an animal from a puppy mill, and it’s probably best I don’t come in contact with those kinds of people. Backyard breeders are bad enough!

 

9/15/2019

We went to look at pets today.  There were a lot of people there doing the same thing with their families.  The employees were busy.  However, while there were plenty of employees, only 2 young girls were really working.  The rest were in and out of an office off the floor.  At one point, I saw several vaping behind the kennels as I was looking at some of the dogs.  I am glad my daughter did not see this.

 

8/8/2019

My daughter and I went in to look at the puppies, and she fell in love with this little poodle, and so we asked to play with him and see how well he would connect with us.. while we were sitting there with the puppy I noticed that he was looking like he didn’t feel well at all, I told my daughter he looked sick, his little face looked so sad, it broke my heart… sure enough as my suspicions were confirmed, this precious little Poodle pooped , and his stool was BLACK and liquid, and when he went, he started to whimper.. this is not okay!! I immediately called one of the employees over and informed her and showed her his stool, she looked concern, and said she was gonna consult the vet in the back. Well we was waiting there with the puppy, and the same girl comes out and said oh well the vet said it could be something he ate!!!!  I was shocked… I told her this is NOT something this puppy ate, he is SICK.. and I told her seems to me they need a new vet because apparently they don’t care anything about these poor babies!!! So she grabbed the puppy all roughly and walked in the back and put him back in that HOT window!!! This is INHUMANE how they treat these puppies and it blows my mind how they are allowed to get away with it!!! These puppies are $$$ to them, that’s all and they could care less about these babies lives!!! This place needs to be SHUT DOWN!!!

 

7/27/2019

I wish I could give 0 stars
We too have been cheated by Petland in Overland Park!
This place does not care about these animals. God knows where they get them from.
Our $3,600 dog cane with a parasite – that took 2 weeks of meds to treat! And he has had 2 broken bones in the 5 months we have owned him! I feel sick to my stomach. We have spent over $10K in hospital bills. I called and spoke to Brock and he said he’s unsure why this all happened. Ummmm- well if I had read a single YELP review ?! I would never have stepped foot in this store!! Do NOT BUY FROM PETLAND!

 

5/28/2019

DO NOT!!! I repeat DO NOT buy animals from here. I spent almost $5,000.00 on a pomsky. Stupid me, I know. Only to take Him to my vet the next day and find out he came with worms– also his testicles had not dropped so when I get him neutered it will cost me a few hundred extra dollars. I submitted a claim with the company that Petland claims go through and Petland said they would not pay for my expenses, even though it states if there is anything wrong with the dog they will pay for it. I went back to the store today and spoke with a “general manager” named Brock who is a real treat to deal with- he told me to leave the store and they would not pay me for anything! There was nothing wrong with my dog he says all puppies are born with worms and most dogs testicles do not ever drop!! I have had two other male Pomeranians and had no problem with their testicles dropping and getting them neutered so he is full of it. After spending almost $5000 in a store I have never felt more like trash when being asked to leave when I am questioning my warranty. I wish I would have read all these horrible reviews on the store I would have never wasted my money there and I never will again.I am just glad I rescued this dog from that horrible place I feel sorry for all those animals there –again do not buy from this place go to a breeder or adopt!! This place up charges and gives you sick dogs with parasites. BUYER BEWARE!!!!!!!

 

1/20/2019

I wish I could give a worse star rating for this Petland. I have not been back since my last visit, which reeked of animal feces and depression. The dogs are in tiny cages and are only interacted with when employees want to take selfies with them. All of the staff has minimal knowledge on proper animal care and I have heard more accurate information from my 12 year old son. Along with their little accuracy on the animals they so proudly post on their snapchats and instagrams and tweets, the staff is all very young and immature. The “tea is always being spilt”, as my son says. Very disappointed in the staff and the treatment of animals. I would complain to a manager if I could, but every time I’ve been in, the manager is acting just as bad as the staff she’s supposed to be in charge of. I cannot wait until this establishment is shut down and these toddlers lose their jobs. Maybe target or sephora is a better option for these preteen girls.

 

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Petland Wichita

11333 East Kellogg St.

Wichita, KS 67207

316-613-2680

www.petlandwichita.com

https://www.yelp.com/biz/petland-wichita

 

7/5/2019

Waited up front for someone to check me out for 15 minutes before someone finally helped me, employees don’t pay attention. I could’ve walked out with 100s of dollars worth of items and they wouldn’t have even noticed

 

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Petland Wichita West

3520 N. Maize Rd.

Wichita, KS 67205

316-252-8565

www.petlandwestwichita.com

https://www.yelp.com/biz/petland-wichita-west-wichita

 

7/29/2019

work off of commission, don’t care unless you’re buying a dog, will sell you a sick puppy and make excuses as to why it is behaving the way it is.

 

5/4/2019

Do NOT purchase any animals from Petland. It takes minimal research to find out that Petland gets its dogs from puppy mills where they are extremely mistreated and unhealthy. They might look fine and very cute in the store but there is a VERY high chance that they will become very sick or die once you take them home. Do yourself a favor and save yourself the time, money, and heartache and purchase your new puppy from a reputable breeder or a shelter.

 

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Petland Florence

7901 Mall Road

Florence, KY 41042

859-888-1657

www.petlandflorence.com

https://www.yelp.com/biz/petland-florence-florence

 

11/24/2019

stay away from this place!!! selling sick puppies !!!!the staff is aware of this! Do not buy your animals from here!!!

 

11/15/2019

This Petland is currently being investigated by the Humane Society for animal abuse. Please tell everyone you know and get this awful place shut down.

 

9/2/2019

$8,000 yes I said $8,000 for a poor puppy sitting in urine is ridiculous. This place needs to be shut down.

 

4/17/2019

Place is a joke
Puppies are half priced
We looked a female yorkie that will grow too large
Had planned on getting but they quoted the “half price ” at $2700.00
Yes 2 7 0 0
Way too high for this breed
Stay away!!!

 

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Petland Novi

27200 Novi Rd.

Novi, MI 48377

248-449-7340

www.petlandnovi.com

https://www.yelp.com/biz/petland-novi

 

10/29/2019
Overpriced puppy mill pets and the animals are kept in terrible conditions. Went there today and saw a dog sleeping in its own feces and another dog eating his feces! Such sad conditions! Every cage was filthy! Stay away from this place!

 

9/24/2019

I found out why they were prompt at returning my calls. $3500 is the base price for a puppy…

They offer financing! I’m sorry but who finances a pet? I judge you.

After speaking with a couple of their customers and finding puppy mill connections, we decided to pass.

 

8/5/2019

I did the application and had them run my credit for a dog. I got approve and told the lady I had to go to another store in the mall and didn’t want to drag him around. I came back and they sold him as I walked in. Extremely unhappy and will never be back in the store.

 

6/18/2019

I want to start by saying that I know of some people who have bought puppies from Petland with no problems at all, so this does not apply to every puppy in the store. I just want to share my experience so that maybe someone else won’t have to go through the same thing as me.

I bought a Shiba Inu puppy with my boyfriend on June 1st. We were told that the puppy came from a breeder and had no health problems because she had already been seen by a vet. Naively, I believed them and we bought her on the spot for about $4000. (Free vet visits were included) The first thing I noticed upon bringing our new puppy home was that her stool was very loose, but they had told me she was healthy so I overlooked it. The diarrhea was on and off from pure liquid to stool that had the texture of pudding. It was never solid. I also noticed that her occasional sneezes turned into coughing and gagging.

When we took her to the vet (VCA) associated with Petland, she was diagnosed with giardia which is an intestinal parasite that is spread through feces. After learning this news, I switched to a vet that had no connection with either Petland or VCA. When the new vet looked over our puppy’s file, they found something that was given to her while she was in Petland that was labeled as a “preventative.” The vet told me that it was her pet peeve, but actually it was a treatment for upper respiratory infection. We were given medicine for her coughing.

In the small cages where the puppies are kept, they are kept close to their feces which helps parasites like Giardia spread much easier. They only have to step in it and accidentally lick themselves to instantly infect themselves. Also, if the feces aren’t cleaned right away, the exposure to the ammonia in them can cause respiratory problems. The way these puppies are kept and cared for are a huge problem, in my honest opinion.

I also want to note that, I read over my puppy’s documents and records and found that the breeder named “Pam Habbinga” actually owns a puppy mill. If you search up the name, you can see for yourself. Petland does, in fact, get puppies from puppy mills.

Again, there are some people who buy puppies from here with no problems at all, but it isn’t everyone. I advise everyone to just be cautious if you are thinking of buying a puppy from here.

 

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Petland Blue Springs

1803 SW 7 HWY

Blue Springs, MO 64014

816-228-6868

www.petland.com/stores/Missouri/BlueSprings.htm

https://www.yelp.com/biz/petland-blue-springs-blue-springs-2

 

8/17/2019

This place is terrible.  They advertise one price and then try and charge another.  Their staff is rude and acts ugly even when they are wrong.  And when you try and email them with a complaint they straight ignore you.  Not to mention their dogs are often sickly looking.  Don’t waste your money.

 

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Petland Joplin

3102 East 7th Street, Suite 400

Joplin, MO 64801

417-626-7020

www.petlandjoplin.com

https://www.yelp.com/biz/petland-joplin-joplin-2

 

7/6/2019

Puppies here are way overpriced. They wanted to charge me $3300 for a Maltipoo. You can do a payment plan, but  I’ve never heard of someone having to make monthly payments for 3 years on a dog, and he wasn’t even able to be AKC registered because he was a mixed breed. I signed the papers and paid a deposit that night and wanted to pick up the puppy that next morning as I was staying in a hotel. I started thinking about it and realized I made a mistake. I went back the next morning and they tried to talk me into taking the dog. They even put me on the phone with the owner. I was told that I owed a 25% fee because I ‘returned’ the dog. I NEVER even took possession of the dog. I was told that they did me a favor by holding him 12 hours, all of which they were closed. She told me she would cancel the lease to do me a favor even though that was in the contract. Don’t buy your dogs here, they jack up the price and try to justify it. It’s not worth it. And don’t sign any papers unless you’re willing to make payments on the dog.

 

7/1/2019

Recently, I came into Petland to buy items for a cat that I had just gotten and the guy who helped me was very nice and did help me find all the items I needed. Unfortunately, my cat died the very next day and I went back to return the items. When I got there I informed the staff at the register (the very same one who had helped me the day before) that I didn’t have the receipt, but that I had my card I used and all the items. He informed me that he couldn’t do anything for me even though I was crying in the middle of the store explaining that my kitten had just died and I had no need for the items. AND after I had searched my purse and my car for the receipt. Called the next day, the manager said she would give me a call right back. I called her an hour later and she said there was nothing they could do not even scan my items or look up my credit card number. After three phone calls and two trips back to the store I finally (with attitude from staff) got my money back. The only time a customer is valued at Petland is when you are spending money.

 

4/25/2019

Two of the employees in particular here are extremely rude, unprofessional and totally unhelpful every single time I come in. I’ve learned my lesson and won’t be back.

 

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Petland St. Louis – Lake St. Louis

6131 Ronald Reagan Drive

Lake St. Louis, MO 63367

636-695-4503

www.petlandstl.com

https://www.yelp.com/biz/petland-lake-st-louis-lake-saint-louis

 

11/22/2019

Just spoke to Petland in Lake Saint Louis, Mo regarding a French Bull Dog.  Please be very careful dealing with Petland, they went right into how to finance the puppy vs telling you about the dog.  Also, price seemed to be well over breeder pricing.  Be careful!

 

11/1/2019

This place is so cute all the dogs are so so cute but the service here is HORRIBLE. The girl with blonde hair in a ponytail told us if we looked at one dog we would have to wait until everyone else who hadn’t seen a dog yet played with one. That is totally unfair! This is ridiculous. So we’re suppose to play with one dog and then leave what the hell? What kind of business is that? I was so excited to see the dogs but now all I feel is anger. I have been waiting for about 40 minutes now and people still keep coming in. I’m not gonna have a chance to play with any other dog. Just absurd.

 

8/1/2019
I wish there was an option to rate this establishment with no stars. I went into Petland hoping to find some cage cleaning supplies that my local pet store stopped carrying and left without buying anything because of the cruelty I witnessed there. The treatment of the animals sold here is disgusting and the employees are not educated on animal care at all. I expressed concern about the hamster enclosure at this store because a lot of the hamsters are showing major signs of stress. The first thing I noticed is that there were two running wheels meant for dwarf hamsters in an enclosure of at least ten Syrian hamsters. I mentioned this to an employee and she mentioned that the enclosure had previously been used for Roborovski hamsters, but if that was even true any responsible store would have removed the small, unsuitable wheels when using the enclosure for hamsters 4-5 inches larger. The poor hamsters were clearly struggling on the wheels with severely arched backs. When I mentioned concerns about water quality in the bottles for hamsters, the employee told me that they were using wet tail drops in the water. Wet tail drops are actually harmful for hamsters as they mask the symptoms of wet tail disease (likely to deceive customers into buying hamsters that are ridiculously unhealthy). The only true treatment for wet tail disease is an antibiotic that can be obtained through a veterinarian. When expressing all of these concerns the employee was not at all apologetic or courteous to me as a customer and did not do anything to fix any problems I expressed. She seemed to be in a position of power over the other employees and was especially smug and rude towards me. I do not recommend buying anything (especially live animals) from this company.

 

7/6/2019

This is probably the worst and saddest pet business establishment there is. Every puppy they have is from a puppy mill and they are in poor health. They price their pups at extremely high prices which makes it really clear that these aren’t rescues, and that they’re looking to make a large profit off of these poor angels. It also isn’t right that they keep them in cages so small, as they have no room to run. Some cages will have 3 puppies in them which makes it even more cramped. The premise of the business is that you play with the puppies (unattended by any staff, which is weird) and then you purchase them. I feel really bad for them because all dogs want is a forever home and instead they’re getting passed around to random people who can be exposing them to viruses from their own dogs, as the puppies are too young to have all of their vaccines-one of those being the canine influenza vaccine. These pups are also much too young to be away from their mothers, some being as young as 5 weeks old. I could go on and on about this place, but just know supporting an establishment like this is supporting unhealthy and poor conditions for helpless little puppies.

 

5/20/2019

I’m not sure if a lot of the people know what they are doing. One kid helped me with fish but knew nothing about them. He called another guy over to help me with plants as he knew more than the first kid, but he didn’t know anything and couldn’t advise about much. The funny thing? They had a huge display tank around the corner that I didn’t know was there until my next visit that shows what the plants they sell look like full size, but neither of the guys that helped me seemed to know it was there. Observant fells it seems….

They have a lot of dogs. They also have a lot of poop in the cages with their dogs. It’s sad.

 

1/2/2019

We bought a multipoo from Petland Lake St. Louis on September 29th, 2018. Did everything we were supposed to as far as taking her to Carter Vet Hospital for her check up and shots.  At her second appointment they had me bring in a stool sample and they found she had worms.  Millie, our multipoo was on medication for 3 days for that.  Then on December 18th without any warning, she started having seizures.  First it was 1 a day, then 2 a day, then 4 a day.  I took her to VSS (the closest 24 hour vet hospital) and they gave her a load dose of phenobarbital (for seizures) and I got my home prescription for her fill and began giving her that medication 2 times a day.  She was still having seizures, so on December 27th we made the long haul out to the Webster Groves 24 hour vet hospital (since this was supposed to be a hospital Petland works with).  They needed her to stay over night for observation and had to give her an iv.  The next day, she had 3 seizures while she was in their care.  When we came to pick her up they told me that they had contacted Petland and that they said they would not be picking up the charges.  That evening Millie continued to have seizures until she got up to a total of 12 for the day.  I wasn’t about to drive back out to Webster Groves again, (since they didn’t help with the bill the night before) so I took her to VSS in ofallon again where she had to be put to sleep at just 5 1/2 months old.  So now I have spend $2000 on a puppy and $1000 on vet and medication bills and I don’t have a puppy.  Petland has told the vet at Carter that they will replace my puppy, but I physically went to the store and gave my telephone number so the owner could call and tell me directly what is going to happen. That was 3 days ago without a return call.  (Granted the New Years Holiday was in that time frame as well, but still yet)  Has anyone ever been granted a replacement puppy and actually received one?

 

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Petland Henderson

510 Marks St. #120

Henderson, NV 89014

702-454-7387

www.petlandhenderson.org

https://www.yelp.com/biz/petland-henderson

 

12/29/2019

I bought a Maltese puppy which cost me $3200.00 dollars from this store on Sunday 12 -22-19 after taking the puppy to the vet on a plan I purchased from Pet Land I was told the  puppy was sick and had an upper respiratory infection by the vet. Since this vet also is on the plan I purchased through puppy land the vet stated he had treated our puppy at puppy land when he was there earlier in the week and he had treated him for an upper respiratory infection then as well. The vet prescribed an antibiotic and stated he would need to take for 15 days. So Pet Land Sold me a sick dog for $3200.00. I contacted the store and spoke with a female manager I advised her of my vet visit and she alleged the puppy must have gotten sick after he left the store because the Pet Land air and environment inside the store was sanitized which is a complete and ridiculous notion. There are other reviews similar to this about this Business. I looked making at the Better Business Bureau and this business earns an F, I will be making a complaint with the BBB as well. To all future shoppers beware of this business and please do your home work first, valuable lesson learned.

 

12/20/2019

Store is dirty. Just has an ick factor. Idk if it’s bc it’s cramped or what but just felt dirty. So you walk into the store and there’s this big ass macaw on a cage out for you to touch. The bird starts to slide down the glass and the employee mentions he wants to say hello. AFTER the bird starts to climb on us does he point out a sign that reads do not allow bird on if you have earrings, buttons, zippers, necklaces, etc. Mind you the sign is at the base of the cage where you aren’t looking bc the bird is climbing around the perimeter on top. So the bird climbs on my bf and chews a button off. Like who isn’t wearing clothes with buttons, zippers or anything a bird could grab? Come on folks. This bird shouldn’t be allowed out then. Plain and simple. So now the bird has my bfs button in his mouth and the employee is trying to get the bird to spit it out by using a large stick to get the bird to open his mouth. Wtf?!

 

12/17/2019

I went into this store today to purchase multiple items , on the front of the store they were offering but 1 get 1 free on a certain dogfood which wow a great deal , I have a new puppy that’s 14 weeks old so he needs puppy formula, they onkybhad 1 bag left and have none other in the store , the sales.rep tried to sell me the adult version, I have a puppy not an adult dog , I said since they dont have the puppy to offer a rain check or just give me the 1 bag for half off, no budging,
Itntrully seems like all they are interested in is ripping off customers not taking care of them . I was truly disappointed in the service received. This is the 1st time I have ever had to write a bad review ,
If you are looking for a place to get good service and take care of the customer I would advise to stay clear of petland in Henderson nv
They truly are not about the customer

 

11/18/2019

Does anyone know the owners name and contact info? This place is a sh**hole.

 

10/9/2019

Petland is the WORST place to purchase any living animal. I purchased my puppy three weeks ago and she has been extremely ill ever since then.  Besides paying the high price, now I have a major expence with the vet. I really don’t care about the money, I care mostly of the puppy, She is now finally beginning to act like a puppy and not like she’s dying. If you purchase a pet from there, be prepared to not enjoy your pet for a while. I don’t recomend buying anything from there. Minus the star rating-

 

10/4/2019

Really wish I could give it negative stars. THIS LOCATION IS FUCKING TRASH. Rude employees. SO rude. One thing is you can’t pick the puppies up in the little play areas unless you sit on the floor…. but here’s the thing why the hell would anyone sit on the floor where the puppies could accidentally pee all over it if they needed to go just to hold the dog? That makes absolutely no sense. Employees seemed like they didn’t want to work there. Looked miserable. Like why work there if you’re going to be a bitch? And the idiots working behind the glass taking the dogs out and putting them back in their spots why are you so mean to the dogs? Wish someone would hire better people. NEVER going here again AND telling EVERYONE I know not to come here.

 

8/5/2019

Overpriced puppy mill dogs, avoid at all cost. If you insist on getting a purebred puppy, there are still tons of better and more responsible options.

 

7/28/2019

Selling sick animals! They don’t care about the lives in their care
Only money hungry , the animals need help and Petland needs to be shutdown
Shame on you Petland and your Mafia employees for selling sick animals

 

5/29/2019

ktnv.com/news/investigat…

Inside the place smelled so bad here when I went so glad we end up not getting a puppy here.

 

3/5/2019

Petland is not loyal to their customers, I bought a 4 month old French Mastiff that has been in and out of the emergency pet hospital and was just diagnosed with seizures, after reaching out to the store I was informed that they don’t help with anything. (I have had this puppy for less than 2 months!) Don’t worry Petland I love her and will continue to care for her needs. Awful store!!

 

2/25/2019

Profiting off of animals has to be the worst thing anyone could do. There are hundreds of rescue organizations out there. From Parrots to Reptiles, Tortoises, I have even adopted fish from the pound. Craigslist has hundreds of animals. Wonder if the employees that work at Petland even begin to know what it takes to raise a Parrot? Visit Gilcrease Nature Sanctuary and find out!!The fact they live about 80 years and do not like living in Cages? They have hormonal ups and downs, especially as they approach their “teenage” years and this is the time when the owners start to look for other homes…..animals are not disposable, you cannot place a price tag on them….they have feeling and emotions like us. Just wish people could just do a bit more research before going into a Pet Store. Stop putting money into the hands of breeders, visit your local shelter then see how you feel about Pet Stores

 

1/8/2019

Profiting off of animals has to be the worst thing anyone could do. There are hundreds of rescue organizations out there. From Parrots to Reptiles, Tortoises, I have even adopted fish from the pound. Craigslist has hundreds of animals. Wonder if the employees that work at Petland even begin to know what it takes to raise a Parrot? Visit Gilcrease Nature Sanctuary and find out. The fact they live about 80 years and do not like living in cages? They have hormonal ups and downs, especially as they approach their “teenage” years and this is the time when the owners start to look for other homes…..animals are just not disposable, you cannot place a price tag on them….they have feeling and emotions like us. Just wish people could just do a bit more research before going into a Pet Store. Stop putting money into the hand of

 

2/20/2019

This store and the employees that work there should be ASHAMED!!!  Selling sick animals seems to be their normal procedure.

I spent $249.99 on a baby cockatiel on Saturday 2/16/19 and last night 2/19/19 I had to take her the veterinary hospital where they told me that she was very undernourished and was dying.  I asked if it was something that could have happened in the last 2 days and the doctor told me no, that this was something that had been ongoing for some time.

I called Petland first thing this morning assuming they would attempt to make the issue right, but after speaking to an employee I realized that would not be the case.  The employee told me he would have to talk to his manager.  I asked for the manager’s name and the employee told me “I am not allowed to tell you my manager’s name”.  Eventually, he told me that his manager “Rosh” would need me to bring the animal in with my receipt.  I told him that my cockatiel was buried in the backyard, but if Rosh wanted the bird brought in to see that it had died I would bring it, along with the vet bill for the euthanasia services and pictures of the bird alive and then dead.  Rosh never called me back.

NEVER USE THIS STORE IF YOU WANT A HEALTHY ANIMAL – YOU MAY FALL IN LOVE LIKE I DID AND LOSE YOUR NEW FRIEND!!!!!

 

2/11/2019

I heard mixed reviews about this place and honestly the puppies were so cute! It’s the staff that’s rude. I asked this girl if I could see a puppy and gave me a dirty look rudely said yeah and I thought went to go get the puppy went to the back and talked with this guy in the back.  Came out and forgot to even get the dog. I asked someone else and they got it for me immediately. The staff is rude and unprofessional you can see staff holding hands in the back through the glass. Mind you same girl who was rude to me. I wish I got her name I’m pretty sure she was a manager too.

 

1/27/2019

So for the 1st time I went to the Petland in Summerlin today on January 27, 2019. And the visitation to this place is HORRIBLE I don’t recommend people to go there. They were very, very rude, unorganized and not helpful AT ALL. My family and I ask for help for a worker and the guy told her he was the wrong person to ask question too. When we walk in we were not greeted with NO customer service. I truly understand they were extremely busy, but hey they had a women working the registrar with no customers and look right in our face and never said one word. This place in Summerlin is very rude and unprofessional. Don’t recommend this place at all. So they don’t deserve any stars at all. One mad and upset 1st time customer. I can’t select a lower enough star sorry!!!

 

1/13/2019

All petlands need to be shut down if could I’d give 0 stars !!!  Bad customer service but worst of all the welfare of these animals!! Makes me sick and sad

 

1/3/2019

I Do Not Recommend ANYONE To Buy A Puppy From This Store !!!!!!!!!!!
Our Puppy Was Sick For The First 5 Months Of Her Life Because Of ThereNegligent’s. They Did Not Back Up There Warranty Or Were Not Even Sympathetic To What We Were Going Through…..
It Is SAD That She Had To Miss Out On The Most Important Puppy Days In Her Life Being Sick…….
I DO NOT RECOMMEND THIS STORE TO ANYONE LOOKING FOR A PUPPY !!!!!!!!
Please Do Your Research…..
I Know This Is Not The Furst Time They Have Sold SICK Puppies And It Is Never Going To STOP Unless People Start Speaking Up…..

 

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Petland Las Vegas

8800 W. Charleston Blvd., Suite #3

Las Vegas, NV 89117

702-949-7387

www.petlandlasvegas.com

https://www.yelp.com/biz/petland-las-vegas-4

 

12/25/2019

Went in for dog treats and was appalled by the puppies & kittens being overhandled by potential customers.  The stress is terrible, not to mention all the dogs probably come from puppy mills. So sad. I left my purchase at the counter & will shop petco, petsmart or any other place that doesn’t promote puppy mills and overbreeding.

 

12/21/2019

12/20/2019- Hello all yelp friends and pet lovers, just wanted to share the latest with Petland Boca Park.
If you have bought a pet there you would know of their insurance “Puppy for life”. As a store policy, in order to maintain a valid insurance/warranty you need to purchase food and vitamins once every three months (knowing how bad this place is, I wonder if something would happened to our pets would they truly honored any Insurance/warranty). So literally, they are forcing you to make a purchased every three months to keep the insurance/warranty. The store has a 10% discount on all supplies for customers who have purchased a pet there.

I STOPPED TO GET FOOD AND VITAMINS and found out the OWNER decided not to honored the 10% discount in food anymore. The owner is lowering the food prices therefore no more 10% on food. That sounds fair, the problem is that the food prices are still the same as before and no 10% savings. I told the employees that the food prices continue to be the same, they replied “oh the owner is changing it slowly”, I said, he should only be removing the 10% discount on those products already discounted not across the board. Left the store with my pet food and no discount.

AGAIN…..Very untrusted place! If it wouldn’t be for the “puppy for life Insurance” I wouldn’t step a foot in this horrible place.

I would appreciate if any Yelp readers can advise if these are legal practices!

Until next time……

 

11/19/2019

ZERO STARS FOR CUSTOMER SERVICE. That Ariel chick with red hair is fucking rude as hell. Why do you work in customer service if your attitude is shit? Don’t waste your money here.
-No I did not use offensive language when shopping in the store. I was with my family and she was rude and NOT helpful to what so ever. Take responsibility for your sales associate’s trash service. Don’t you dare come at me crooked just because I am an upset customer informing the public about YOUR sales associate’s nasty attitude. Thus resulting in my “offensive language” and decision to never come back. Your two star reputation precedes you as a business, for sure.

 

10/5/2019

Very disappointed in my previous visit. I entered the building interested in purchasing a puppy for my little sisters birthday, as our previous pup has recently passed. I spoke with a very rude little brunette woman that told me “if you’re only looking to play and not adopt then I don’t have time to help you.” and proceeded to ignore me. We then waited 2 hours speaking to other employees that also ignored us. Even the manager was quite feisty, and when we asked her to assist us she mumbled and walked away. Unfortunately my sister went home crying as we weren’t helped for 2 hours and decided to leave. Thanks a lot petland

 

9/26/2019

I have allergies go I bought a Scottish terrier female from here two years ago. I love my dog she’s a sweetheart but she has EXTREME ALLERGIES!! I have to pay 100$ every 5 weeks for a shot and that doesn’t even help. I’ve changed her diet many times according to what the doctor said. I got my dog becauseshe is supposed to be a  hypoallergenic dog  and she’s the exact opposite . She’s definitely not worth the 3,000 I paid for her.  She has bald spots all over her body from her chewing at her skin from the allergies . Not sure how they bread this dog but they messed up

 

9/7/2019

I REPEAT DO NOT SHOP HERE !
Bad customer service
Literally we came in and you had to tap on someone’s shoulder to get their attention , they had many employees there but everyone was to busy talking to each other on the corner and laughing . Every time we had a question we had to wait for them to even acknowledge us . we liked few animals they had but not a single animal had a price or description of what it was , so you literally had to go ask for a price , they didn’t even knew species and guessing  we had to get on our phone to match the animal and care for it .

We had interest on a tortoise and a chameleon but to get one we had to buy a $200 kit and it will be for free
According to the person who “helped us “

They had so many puppies all cute but expensive as hell and not to mention the little enclosure space they had was just sad ! Not to mention that the space was already small for one , they had 3 plus puppies in one little square  

They have several open interaction play pens for kids and adults so interact but when we had interest on a bird they wouldn’t even show us how to handle them etcetc …literally you had to get the words or any info you wanted to know from them ( with an attitude )
The ferret interaction square was full of poop   not just a little , a lot ! Saw few ferrets stepping on it ( we didn’t even touch those , as well as the open rat / hamster square ,that area was so stinky .

We just ended up leaving and getting a pet somewhere else ! And I don’t think we would come back here , after all … the prices for birds was from 3k -7k they did had financial but didn’t even bother to explain any to you !

 

8/26/2019

Only one star just because I was able to find the Exo Terra enclosure I needed.  Besides that, 0 stars because of all the animals in there. The puppies all seemed off and sick. I guessed right; they’re puppy mill puppies. So that means their overall health isn’t gonna be the best.

Their poop is wet and not normal; even saw the Akita puppy I wanted to visit eat its own poop. I know its a thing that some puppies does due to either health problems or boredom but thatsjust not sanitary. Especially for kids who’re gonna play with em and let the puppy lick their hands and stuff..

I didn’t like how they have open enclosures for their birds and ferrets. Like the parrot/parakeets? enclosure was open topped and below waist height. Birds don’t like to be towered overThat doesn’t seem safe. It seems to cause more stress for the animals. Especially when people are constantly picking up ferrets out of nowhere without sanitizing their hands and just grabbing at em.

Based on other people’s reviews about the puppies and other animals, I would stay away. Kudos on keeping the bettas in a bigger than normal cup though.

 

8/7/2019

My sister and I were looking at the dogs and a worker in the back after completing a bath ROUGHput the dog back in the cage and I heard him Yelp! This is not okay and I’m not going to stand for any animal abuse I see. If you don’t like animals don’t work there! Plus after we complained to a worker he was giving of dirty looks. Immature and a abuser. Don’t just hirer anyone make sure they actually care about the animals.

It was yesterday 8/6/19 between 10 and 1030 am I we called animal control for a welfare check because ur employees were to busy talking to each other then caring even the lady in the front didn’t seem to concerned and I hope u have audio because the puppy yelped when he threw him in there it was a chocolate lab in the bottom shelf and the guy gave us dirty looks after we told on him

 

8/6/2019

My sister and I were looking at the dogs and a worker in the back after completing a bath ROUGHLY put the dog back in the cage and I heard him Yelp! This is not okay and I’m not going to stand for any animal abuse I see. If you don’t like animals don’t work there! Plus after we complained to a worker he was giving of dirty looks. Immature and a abuser. Don’t just hirer anyone make sure they actually care about the animals. Sad.

 

8/4/2019

This place is ridiculous and the poor puppies are marked up so high. Great Dane is at $4500 . So sad that they make it so expensive that the poor dogs just sit there because your average household can’t afford $5k for a pet.

 

8/3/2019

I went ro but a baby turtle for my 11 yr old, I was told that I have to buy the tank and their kit for over 200.00 !!  in order to buy the turtle!! when I already have a tank at home.
That is the most stupid rule and a way to steal from people, I will call them thiefs and recommend not to buy from them, they just want to rip you off. Never will buy at petland in my life.
The owners answer looks more like the best excuse, your staff should tell the customers that they only for “entertaining” the kids, when I called on the phone to ask if your store sells baby water turtles the answer was yes. However, you sell the turtle if customer is willing to pay 200.00+ container. Something fishy

 

7/28/2019

****UNSATIFACTORY*** this company is all show . Everything looks legit as far us store wise and facility is fully staff, but when everything is said and done. All they care is make thier $$$. We bought our Pup here a lovely corgi. She was very ill. She had worms, parasites, bad case of kennel cough. We ended spending lots of time watching her around the clock and  good amount of additional money to ensure she gets well.  They charge you tremendous amount for thier puppies. I would NOT recommened anyone to go through what we did with our fur baby. Please consider a breeder or look  somewhere. When we research the paperwork of where our puppy came from.. it came back nothing. We suspect she came from a puppy mill. Which explain why she was so sick…

 

7/12/2019

STAY AWAY FROM THEM IF U BELIEVE IN ANIMAL’S RIGHTS.
They can care less about their puppies.
Only one parent is AKC registered.
Petland Blue Cross Animal Hospital’s vets get their pets from a breeder and not Petland.
If this doesn’t tell you anything on how Petland treats their pets I don’t know what else would.

 

6/1/2019

I bought a puppy supposedly 100% lab got DNA test done on him come to find out he was mixed with husky.
I asked for his mom and dad inf. They use any dogs without checking if they re 100% pure breed even tho they claim they are pure breed.
The puppy had massive infestation of mites was peeing blood and pooping blood when I got him.
And he had hip severe hip dysplasia  and need a surgery.
I had him for 2 months and I already spent more on his medical treatment than his cost.
He was left at the kennel in Petland till age of 4 months was severely depressed malnourished and sick and was red tag.
Was to speak to the general manager about the condition and how they treat their pets he walked me out of the store so other customers won’t hear.
They treat pets horribly.
Animal abuse

 

6/29/2019

I would leave 0 stars if I could. Unfortunately we did not learn our lesson the first time and purchased 4 animals from this store. We were unaware of pet finding besides the classic pet stores but now we are fully educated. We have lost a ferret after one year cause: unknown, we lost a 6 month old rabbit cause: unknown, we lost a 3 year old papillon (the day she turned 3, also mixed with Chihuahua) of a seizure that lasted 12 hours until she had so much Brian damage and didn’t respond to any medications so we had to put her down she also had kennel cough when we got her but they said it was common for puppies to have. Our other papillon we bought (both were on clearance) is currently 7 thankfully no physical medical conditions but horrific  schizophrenia and very bad  anxiety/ nervous mental behaviors so I’d imagine she’s scared from all she went through before she was with us. She’s very sweet and a good dog but will shake and bark even with us and it hasn’t stopped the whole 7 years we’ve had her. I feel horrible for these animals and hope this place gets shut down immediately please do not support this place and learn for our experience and mistakes, know there are ways to get companions safely and affordably that actually benefit them instead of paying to continue this abuse.

 

6/25/2019

Months ago I bought a cat from here and the cat is great! The service was great. I paid a lot of money for the cat which also included a spay. After the vet today it was recommend to go to Petland and by a onesie. I called and was told that the cat could use a dog onesie. When I got there someone showed me the onesies and coworker was extremely rude and told me to go to Carters and buy a child’s onesie. I told her the vet didn’t think that was a good idea and she continued to speak to me like I was an idiot. Terrible service and I won’t be back.

 

6/20/2019
Don’t go to Petland. Bought my pup for $3,800 over there. He died a week later because of the breeder and Petland not scanning for anything. Sadly, Was only reimbursed $2,700 for purchase price they bought from breeder and still have to pay $3,200 in his medical bills…….depressing….oh and to the owner No dont answer me by saying “we have nothing under your name sorry wrong store”….IT WASN’T MY NAME IT WAS MY HUSBANDS……this place needs to shut down

 

6/9/2019

WARNING !!! Buyer beware !!!!! I went into the store 2 weeks ago with my boyfriend and we fell in love with this little Pomeranian. We found out she was red tagged which means she was discounted and the sales person convinced us to get her. As soon as we got home she was pooping blood and coughing so badly ! We immediately took her to vet and found out she had kennel cough and a parasite. Now 2 weeks later and so many meds and vet visits, she’s still hacking up coughing and now has pneumonia. I’m sure all the dogs that were in the kennel with her are sick too. This has been a nightmare !!! We can’t turn on ac bc it triggers her cough, we are at the vet every day getting breathing treatments, and shes still sick. We feel so bad for our little baby she is just the sweetest. I called the store to tell them and the manager didn’t give a shit at all and said she’s red tagged there’s nothing they can do . They knew she was sick so they red tagged her to get her out and push the insurance on us so they wouldn’t have to deal with her. I will not stand for this treatment or animals! They don’t care about their pets they only care about the money. I would never buy another pet from here and anyone thinking about getting a puppy please I warn you don’t do it ! Go to shelter or reputable breeder.

Just do a little research on Petland. They get their puppies from puppy mills and have numerous incidents of sick dying puppies. It’s just so sad, but they shouldn’t be in business anymore. They lie and say they get from reputable breeders when they don’t. They’ve been investigated and what they found is really disturbing. I feel so bad for these animals.

 

5/3/2019

I cannot believe this place is still in business. This is a terrible place, I continue to hear horror stories all the time. My personal story is from a long time ago, but it was so bad I still share it with anyone wanting to hear. I came in a few years ago to LOOK and the staff was so so pushy. I was casually looking at a pom puppy and they got him out & put him in my arms all the while trying to sell me as hard as possible. I tried telling the salesperson that I was just thinking of getting a dog, I was still researching what breed I wanted, I hadn’t even talked about it yet with my boyfriend I lived with at the time. But the salesperson was relentless, telling me the dog was already looking at it’s “new mom” and that we would be so happy together, and a lot of other things that made me feel awkward and guilty. Another salesperson got in the mix, telling me similar things and when I protested she told me that since I was unsure I could take the dog home to try him out. I was like really??, not believing it at first but she said they do it all the time. She said people always wanted to take pets home to see if they work out with the family or other pets. She said Petland always wants to make sure that every pet finds the perfect home and that they would never leave a pet in a home where it wasn’t a match. She said of course I would have to pay in full, but that they offer refunds, no questions asked, if returned within 2 weeks of purchase. So long story short, I caved under all the pressure and took the pet home, only to find out that this wasn’t going to work and that I had picked some bad timing. Everyone was so upset that I had made such an impulsive & expensive decision. I went back a couple days later to make the return and surprise surprise, no such policy existed according to the salespeople on staff that day. I asked them to please check with the employee that sold me the dog (she wasn’t there at that moment) and they swore up and down that she would never say anything like that. I tried explaining how the dog was basically forced on me and that “return policy” was the only reason I agreed. I asked to speak to the owner. I had met him before so I thought he might help me out but he refused to come out of his office and speak with me. The staff had decided I had “misunderstood” everything and had nothing to offer except an exchange, which I could not accept because it was just a bad time to adopt at all, there was no issue with that particular dog.
Like I mentioned, this was a few years ago and I’m a bit older and experiences like this have taught me to be strong in the face of sales pressure. But it still wasn’t right and I have heard from several other people that they were also pressured and lied to. And I’m not even getting into the puppy mills and other unethical practices they do. These people don’t care about the animals, they’re just trying to make sales. It still makes me mad to this day. Like, I get it being on the other side of the desk, handling customer complaints in where they claim an employee told them wrong. And many times the customer is wrong, either trying to get something free or just heard what they wanted to hear. I assuming this is what they thought of me and wrote me off without a thought. I’m sure these people most likely don’t work there anymore but this company is still unethical and doesn’t deserve your business.
P.S. oh yeah, and the puppy I brought home had coccidia & giardia.

 

4/13/2019

I bought a hamster a week ago and was up sold on a bunch of hamster stuff ( convinced me I needed a hamster potty … guess that’s my fault). All items are marked up more 3 times the price from online. Do NOT buy any of their cages or items. So much more expensive and not the right size cages.

Then the kicker. It’s been a week and my hamster just gave birth. The poor girl has been through so much. I bought her cuz she has a huge scar on her face and I realized they probably didn’t sex her correctly, threw her in with a bunch of males and when her face got torn off they realized she was female.

They didn’t tell me she was put with males, and now they can’t deny it, ( immaculate conception??)

Thought about giving the babies back to them but I refuse to line their pockets more with my hamsters suffering.

 

3/22/2019

I just went in to go look at dogs and not one person asked me if I needed help, every single employee walked passed me as I tried asking for help, when I finally did get someone’s attention she said okay give me a sec, I waited for 10 minutes and she never came back. the employees are not good at there job

 

3/22/2019

Very terrible customer service , went in looking for a puppy to purchase for my moms birthday asked to play with one of the puppies and when the worker asked to check my ID she had an attitude. I then requested to play with another dog and was told “I prefer not” as if it was an extreme inconvenience. Will not be returning and will take my needs elsewhere.

 

3/11/2019

If I could give 0 stars-I would. DO NOT BUY ANY KIND OF ANIMAL FROM PETLAND LAS VEGAS. THEY SELL SICK PUPPIES AND REFUSE TO COVER THE VET BILLS ASSOCIATED WITH GETTING THEM CARE–EVEN WHEN THE PUPPY IS AICK AT TIME OF PURCHASE!!! I was visiting Las Vegas and my husband and I decided against our better judgement to stop in at Petland and take a look since I just lost my Yorkie in October. Fell in love with a cute lil 2 lb Yorkie and decided to buy her. So, $4300 later, we walked out with our princess. We were told that in her purchase price, included a “puppy package”. This “puppy package” requires you to purchase all of your dog food, a multivitamin, AND a supplement every 3 months (how good is the food if you have to buy them vitamins and supplements) and you must take the dog to their vet. We explained we live in Arizona and would not be able to use their vet. He reassures us that is fine. However, I wasn’t sure if I could get her into my vet within the 5 days for the first evaluation, so he got us into their vet immediately after leaving Petland. The vet was rude and barely looked at my puppy once she found out that we would not be using them for the lifetime of the dog. And cleared her as healthy. The gentleman that sold us the puppy and the store manager both assured us that once we got her spayed at our vet in Arizona, just send them our original purchase receipt, the $200 voucher for the spay and our vet bill and we would be reimbursed up to $200 for the spay. Long story short-that night-she started coughing. Less than 12 hours after being seen by the Petland Vet…So I took her to my vet in Arizona the very next day. She prescribed antibiotics and diagnosed upper respiratory infection. 3 days later, she was completely lethargic-back to the vet we went. She ran a respiratory panel to get a definitive diagnoses and prescribed a second antibiotic. 2 days later, she is doing better but still coughing. Her respiratory panel comes back positive for Bordatella (kennel cough) and Canine Pneumovirus. I file a claim with Petland because the 14 day warranty clearly states the only thing not covered is parvo or intestinal parasites. I am over $600 in on vet bills and antibiotics. Petland sent me a check today for $85. BECAUSE I DID NOT TAKE MY DOG TO THEIR VET. THEY SOLD ME A SICK PUPPY AND BECAUSE I DID NOT TAKE HER TO THEIR VET-WHO CLEARED HER AS HEALTHY 12 HOURS EARLIER-THEY ARE ONLY GOING TO PAY FOR HER ANTIBIOTIC AND COUGH MEDICINE! SEEMS LIKE PETLAND HAS A NICE LITTLE RACKET TO BOOST THEIR PROFITS AND THE PROFIT OF THE VET WHILE NOT TAKING CARE OF THEIR ANIMALS OR CUSTOMERS!!DONT EVER, EVER, EVER BUY FROM PETLAND LAS VEGAS, PETLAND HENDERSON OR ANY OTHER PET STORE!!! I WILL ALSO BE DOING A REVIEW ON THE VET THEY USE..

 

3/10/2019

I personally have purchased TWO pets from here. First of all, in 2015 I purchased a 1400 dollar Persian white cat for my mom. Now, 4 years later, the cat has had a couple of different health problems that caused him to almost lose his life twice. And then, in 2016 I purchased a 3,000 dollar Australian Shepard. The dog has been extremely hard to train and he bit my son several times. I sent him to my friends ranch of 12 acres with other Australian Shepards and he bit her son too. I am thinking this pet store may give their animals some kind of shots that have side effects or something but I haven’t had any luck at all purchasing any pets here. I feel like I wasted my money and you may as well just adopt an animal from a shelter.

 

3/9/2019

Horrible experience! I have bought several puppies in my life time and the people in store are very rude and the employees answering the phone are also rude and unprofessional! I would advise you to look into buying directly from a breed before getting taken to the cleaners with this people.

 

2/14/2019

02/14/19 I like to update and correct the rating of my previous review I wrote on 12/23/2017.
I purchased a Shetland Sheepdog (Lassie) on 12/22/2017 that I named Muppett. He grew a beautiful, playful and loving Sheltie, great personality!
— Do NOT BUY your dog at Petland or make sure to ask for the paperwork, don’t rush and verify the informations provided and contact the breeder — ADOPT if possible!
I have been having issues with Muppett health and I am so UPSET.
After 10 days my little puppy started to cough so bad took him several time to the Vet for treatment. Second bad news, muppett had a scare from a hernia repair!
In 2018 I had Muppett neutered. Prior to it our VET informed me that Muppett balls (sorry) were not where they are supposed to be :/  Our Vet operated Muppett to fix it.
Couple months ago I noticed Muppett limping. Took him to Vet couple times and after some Xrays, he is diagnosed with elbow dysphasia on both and fragmented coronoid process!
Got a second VET opinion just in case…
Muppett must be operated to avoid complication when aging (back, hip, arthritis)
Surgeon is confident that he is young so recovery should be quick.
I am worried, upset, angry. I LOVE MY DOG. He is so young and encountered 2 health issues already.
If I could put NO stars I would.
I paid $3500 for Muppett because I felt in love with him (who wouldn’t).
I know Muppett was a “puppy mill”. Per the surgeon and our VET his health issues are hereditary meaning that specific breeder SHOULD STOP breeding!!
Cost of Muppett surgery $4000 to $6000.
I have spent $2000 in health care for him within couple months.
MAKE SURE you get a health insurance for your Pet if you still buy it from Petland!
Now it make sense why Hannah the sales associates at Petland kept suggesting me to make sure to spend $100/$150 on a monthly basis for food or toy at Petland to keep the Life Care system active (forgot how she called it)
The life care covers if for any reason the puppy you just bought die they would replace it for FREE
Well I LOVE my dog and I choose Muppett. Understand Petland that Muppett is not replaceable!!! He now a member  of our Happy Family! You don’t replace your kids … same for the little furry we buy.
For the amount we pay you, we expect healthy puppies and pure breeds! Your duties are to verify and make sure the breeders are trustworthy!

Future parents of a furry human being, look at the different options before you spend a lot of money to make your love ones Happy… sad…

I am still in love with Muppett since day 1 and I am heart is broken for my puppy to go through all these procedures at such a young age.
I will LOOSE it if anything happens to My Dog

— before buying, ask for the paperwork. Google it and contact the breeder– I dit it afterward :/ —
I love muppett so so much!

 

2/11/2019

STAY AWAY!!!!!!!! DO NOT WASTE YOUR $3,000-6,000 on one of these sick dogs!
We purchased a Shiba Inu; and he had the “kennel” cough. He got “treated” by the vet they work with. To this day it’s been 6 months and he still has the horrid cough, turns out he has a fractured airway. Which causes him to cough up. The breeders most likely treated this puppy terrible!
We went to buy dog food and I saw a poor little French bulldog throwing up green stuff, it was so sad. Stay away from this place!!!! NOT to mention the finance that screws you over… shame on you Petland!

 

2/3/2019

Adopted a beautiful goldendoodle from Petland we named Luna. She vomited once during our introductory visit, which the sales staff related to the dewormer she was given earlier that day.

The first night home the puppy began with an intermittent cough and soft stools. During the “complementary” (you actually pay for it) veterinary visit, she was diagnosed with kennel cough and Giardia. This required three medications, two for Giardia and an antibiotic for the kennel cough. Our existing dog acquired Giardia and required medications to treat.

Any calls to the store were forwarded to voicemail and went subsequently unanswered. The first round of antibiotics helped the kennel cough, but the follow up stool sample indicated the Giardia infection was still active and required an additional course of two anti-parasitic medications.

Think twice about purchasing here and seriously do not purchase on the day you visit, consider coming back a day or two later and spend some time to ensure you go home with a healthy pup.

I will continue to update this review.

 

1/24/2019
Stay away!! Scammers and liars! Bought a ragamuffin cat and was told it didn’t shed. “She doesn’t ever, ever, shed” – I was told. Bought it for $2,000+ and love the cat. She’s a doll. But she sheds. A lot. Everywhere. They’ll tell you whatever they need to sell you a pet. Plus, I heard the owner is a scum bag.

 

1/13/2019

Ive visited this location twice now since its near my home and each time received horrible customer service. 2nd time visiting, my boyfriend and I had questions about Basenjis (we made an appointment to meet with an employee days prior) and the employee was extremely rude and short with us as if we inconvenienced her. She had a horrible attitude and turned her back when we were still speaking with her about the breed. I did my best to ignore it and continued looking at other dogs. We were interested in meeting with a few of the dogs but none of the employees offered help. Although it was a busy day, I noticed multiple employees standing around and talking amongst themselves. We decided not to bother with this place and went to another pet store where we received better customer service and they were extremely helpful. Petland has a lot to work on and should be more helpful, knowledgeable and respectful when people are looking to have a pet as an addition to their family.

 

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Petland Albuquerque

6600 Holly Ave.

Albuquerque, NM 87113

505-821-7387

www.petland.com/stores/NewMexico/Albuquerque.htm

https://www.yelp.com/biz/petland-albuquerque-albuquerque-2

 

12/18/2019

I got a animal and they said since I didn’t buy a cage from
them I couldn’t return it if got sick..Which is crazy cause I wouldn’t use any of their cages for The particular animal that I got. It would definitely out grow it.. I just wanted to leave with my new baby! But I am happy he’s in a better place!

 

7/30/2019

I have never bought an animal from here and never will. Most of the aquariums have clearly sick fish, and the idea of leaving animals in a “petting-zoo” style set up is deplorable. I used to work at the Panera down the way, so I stopped in a few times. I’ve seen grown men mishandle juvenile birds so much it made me cringe. Children can easily be left unattended and, frankly, animals in a pet store should NOT be handled that much. Period. It’s abusive and traumatizing, especially for the birds. What kind of bird wants to be trapped in a glass terrarium with nowhere to fly while getting manhandled at all hours? That’s not socialization. Birds can live for decades and they deserve better care. Above all, the owner of this pet store is one of the rudest, most arrogant people I’ve ever met. People who care about the treatment of the animals they sell do NOT belittle people’s questions or put animals in a petting zoo. Avoid this store at all costs. You can buy any animal online from reputable breeders instead of from the trash that is our local pet business market here in ABQ.

 

4/19/2019

I didn’t want to post a bad review. Prior to my most recent experience, I didn’t really have much to say about these guys, bad or good. I somewhat recently got a hedgehog from these guys that absolutely had to have been sick before we got him. He died from what appeared to be a respiratory infection. Didn’t get a necropsy because I was a little too upset over losing him so soon. It happened way too fast. The same day I got him, I saw three ferrets who were clearly sick. I mentioned it to two girls who worked there and they said “sometimes they come in sick, but they’re well enough to go home.” They were all lethargic and wheezed when breathing. When you picked them up, they were limp and had uneven breaths. It reminded me that on a previous visit to look for a toy for my dog, that my fiance and I noticed a bunny that we suspected had a respiratory infection. My fiance works in another pet store and is familiar with some symptoms. They tried to tell us that they sometimes just get a little off from transit. It didn’t sit right with us because the bunny’s eyes were crusty and it also had some bumpy, wheezy breaths. All these pets should be in isolation until symptoms get better, not on the sales floor. Needless to say, these particular experiences have turned me off of Petland probably for good.

 

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Petland Syracuse

5701 East Circle Drive

Cicero, NY 13039

315-752-0444

www.petlandcicero.com

https://www.yelp.com/biz/petland-cicero

 

2/16/2019

I went in to Petland the day the puppies arrived (Wednesday) to look to purchase one. I was informed that they can’t come out to play/be purchased until Saturday. Was recommended to make an appointment for Saturday so I did for 11:30 when they open at 10. I got there and noticed the puppies were already out after I was told they wouldn’t be able to come out until my appointment. I asked about my appointment time and was informed that the 2 dogs I was interested in were already sold! After being informed that I would be the first to play with them with an appointment!! Petland lost my business.

 

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Petland Athens

977 E State St

Athens, OH 45701

740-594-7400

www.petlandathens.com

https://www.yelp.com/biz/petland-athens-athens

 

5/21/2019

This petland is horrible. Animals are malnourished and living in disgusting cages. I would buy all of the animals if I could just to get them out of there.

 

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Petland Chillicothe

881 N. Bridge Street

Chillicothe, OH 45601

740-773-1982

www.petlandchillicothe.com

https://www.yelp.com/biz/petland-chillicothe-chillicothe

 

7/15/2019
After purchasing our kitten on 6/21/19 we had to give her multiple baths with dawn because of FLEAS. Petland says they treat fleas after seeing how many were on our kitten I highly doubt it. There were more but we couldn’t get them. Update: they gave us medicine to treat the fleas. Didn’t fucking work, advantage 2 does nothing against fleas.

 

3/26/2019

Please do not buy from this glorified Puppy Mill. Puppies are alone in a tiny cage, sometimes 3 of them. They sometimes are puppies of the actual employees, say the dogs are AKC, but in actuality, they have only ONE generation of AKC background. In other words, backyard breeders capitalizing, with no experience, nothing. NONE. The puppies are not of champion bloodline, but they charge 4 thousand dollars per puppy. It’s insane. German Shepherds have had NO hip tests,for hip dysplasia, nothing. I asked about heart worm, the employee did not know what I was talking about. I was bombarded with jargon about” returning the puppy if it dies and I get a brand new one”- really? Why not run the proper testing, then they would not die? The customer service was horrible, after I said no way, the lady just marched off with a R.B.F. and that was it, it was bizarre! I am an animal advocate, and I highly recommend you AVOID this place! All they care about is money, money , money and not about the animal! It’s the dollar!!! Buy, from a reputable breeder, for AKC buy online with many reviews, not a place with all 2 stars like this ! AVOID!!! PLEASE!!!! This place has many investigations on going, please avoid. The puppy could not even stretch out in the cage!!

 

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Petland Cincinnati Fairfield

5470 Dixie Hwy.

Fairfield, OH 45014

513-829-6060

www.petlandfairfield.com

https://www.yelp.com/biz/petland-fairfield-2

 

6/13/2019

My daughter, husband, and I stopped in to pet puppies and have a fun little outing. Unfortunately it turned awkward and upsetting quick. My husband and I sat on the ground to pet the puppy as we were asked to and our daughter, a little nervous of being overpowered, sat on the bench and watched without petting. Unfortunately as the puppy was running through the contained area he tripped over my husbands leg and yelped. The woman dealing with the puppies came over and chewed us out loudly and embarrassingly in front of the entire store for putting the puppy on the bench and dropping it… even though that never happened. The puppy was adorable and we really wanted to get him but we were verbally attacked and left empty handed. We felt ashamed for something we didn’t do and never plan to do business with this company ever again.

 

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Petland Columbus Bethel Road

2620 Bethel Road

Columbus, OH 43220

614-459-5989

www.petland-ohio.com

https://www.yelp.com/biz/petland-columbus-carriage-place-columbus

 

10/17/2019

I came here to buy a guinea pig and everyone at the store was very nice, but within the past couple days I realized how much I regret buying my guinea pig from this store. For starters, they kept about 15-20 guinea pigs in one cage that was way too small for all of them and they mixed males and females which is a big no no. Also, I discovered yesterday that the guinea pig I bought is PREGNANT. They obviously didn’t tell me anything of this because they mixed the genders together so how would they know what went on. I’m contacting them to see how they help me with this, but please do better research than I did before purchasing any pet from anywhere and never buy a guinea pig that lived with the opposite sex. Get all of the information and make sure the workers are informed.

 

8/30/2019

We purchased a dog from Petland five years ago and he’s truly the best dog we’ve ever had. Around Memorial Day we decide to get him a friend so we purchased another dog from here. This puppy was so sick. At first we thought he was just a baby and that is why he was so sleepy and calm. He started he a dry cough but it wasn’t too concerning. Fast forward about a week and the puppy is so sick that we rush him to the vet. He has pneumonia. We go back to do a check up and instead of clearing up, his lungs are getting worse. The dog has to be hospitalized. In a months time this puppy was hospitalized almost three weeks. He had a antibiotic resistant kennel cough, along with 2 other issues/viruses. The bill for all of this ends up being over $4500. Their warranty is 14 days. He was diagnosed on day 17 after we got him. Petland solutions is who does their “guarantee”. The denied all responsibility for this sick pup. Yes, it is our fault for purchasing a dog at Petland. Regardless, there is no doubt in my mind this puppy would have died if we weren’t the ones that got him. Now we are in the process of hiring a lawyer and getting the news stations involved because we don’t want anybody else to go through what we have. This is a horrible, horrible place.

 

7/8/2019

Stop and rethink this is the worse animal place you can buy from my experience with this store was seriously extremely bad because they charged me for the same dog twice and said we will refund you back in three business days so far it has been nine months
Then the second issue is they are extremely racist I went outside the store to grab my wallet from my car they didn’t know that my 12 year old kid was still in the store when they made racial comments about my skin color not knowing my son was right beside them
Not to mention the dog I bought from them had serious issues with her health Due to brutality of breeders and how they abuse these animals shame on them
I really don’t think there is anything left to say bad about them I can’t even find the right words to describe how bad those people are to animals they really don’t even deserve the one star I just gave them May Jesus Christ be above them and not except forgiveness for them

 

3/27/2019

We purchased 6 month old corgi & drove from Cincinnati to pick her up on a Saturday – we had to decline the required vet follow up Bc of our commute & the 14-day warranty is voided if you don’t use Petlands required vet (red flag #1). The corgi had to be taken to MedVet hospital the following Saturday morning & admitted for pneumonia. She was given medicine intravenously & contained to an oxygen tank & given breathing treatments throughout the night.  The lab work verified the cause was bacteria from kennel cough. Petland reacted like this is no big deal & was extremely flippant on the phone when I advised them of her condition. They refer you back to the 3rd party warranty holder Solutions.Pet& have zero empathy claiming that these things happen when 1000s of pets go thru their store a year. Also, our vet determined she has guardia worm. Poor sweets is going through so much medication now. Oh & we over paid for her- rest assure, we our pet lovers & thinks she’s priceless but had we done better research on Petland – we would have never let them make a dime off of us let alone the ridiculous upcharge we paid.

 

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Petland Dayton York Commons

3444 York Commons Blvd.

Dayton, OH 45414

937-898-9100

www.petlanddayton.com

https://www.yelp.com/biz/petland-dayton

 

5/2/2019

Was looking for a buddy for my sons hamster for his birthday called the store which they told me they had ton of Robo hamsters which was the exact breed we needed for our partnered hamster .  immediately the girl tells me we have ton Robo hamster’s so I make the 35 minute drive find that there’s two hamsters in a Robo container labeled which end up not even being a Robo hamster but a Siberian hamsters which almost killed our little Robo hamster at home .
So here I am making another drive to return the false purchase.
Luckily  The man at the pet land in Beavercreek was helpful to let me know it was wrong breed and we purchased the right kind a Robo highly suggest them over this one I should’ve known when I read the previous reviews on this store that they have no idea what they’re doing  before taking my chances.

 

3/9/2019

$5,400 (yes, you read that correctly) for a 2nd generation Golden Doodle aka mutt. Who pays that for a dog? Once they told us the price, we handed the puppy back to the sales clerk who walked away in a huff. We were at a loss for words.

 

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Petland Grove City

2740 London-Groveport Road

Grove City, OH 43123

614-957-5110

www.petlandgrovecity.com

https://www.yelp.com/biz/petland-grove-city

 

3/1/2019

The people here don’t know what they’re doing.  They were burning candles not too far from the birds.  Candles are toxic to birds.  The fumes can kill them or can shorten their life.  Have some respect for the animals you’re in charge of.

 

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Petland Lewis Center

86 Meadow Park Ave.

Lewis Center, OH 43035

740-548-2112

www.petland-ohio.com

https://www.yelp.com/biz/petland-lewis-center-lewis-center

 

6/17/2019

Bought a puppy and took it home. It was a rather docile puppy but our older dog was still dangerously aggressive towards it.
Our older dog is usually pretty good with other dogs but was most likely aggressive because it was in her house. We brought it to Petland’s attention and they said we could exchange the puppy. Yeah, let’s get a more high strung puppy into a bad situation.
By the way, the puppy was docile cause it was sick. Their vet didn’t catch it. We were concerned so took it to our vet the same day. The puppy was so sick, they wouldn’t let us into their facility. Our vet saw the puppy in the parking lot. Cost us $50 to find this out the day after we got the dog.
A little research into the breeder showed they had several complaints on them.
After several calls Petland let us return the dog for a $1400+ fee (not a typo)
They sold us a sick dog that we had to pay to diagnose and then they charged us 50% of the purchase price to return it less than 48 hrs after buying it.
They will turn around and sell that puppy (hopefully to a good home) for twice that in a day or two.
It doesn’t get any greedier than that. We’ve always been a multi-dog family but be assured, I will never spend another dime in a Petland, ever!!! Guess they don’t care about return business.

 

6/17/2019

Never go here… teenage staff is so rude and has no training or customer service. They are aggressive, rude and make comments that are not considerate at all.

 

4/12/2019
This place is a joke. Yes the dogs are all adorable but most are NOT healthy. They tell you all these lies about how they don’t use puppy mills when in fact THEY DO. I went in & purchased a French bulldog puppy who I fell in love with. JENNA assured me he wasn’t a puppy mill dog. That he was healthy & showed me some make believe kennel video.. ha! I fell for it …. I mean she was a great talker! So unfortunately I believed everything & sure enough the dog is 7 months old & diagnosed with severe hip dysplasia & soon enough will need surgery on BOTH hips totaling over 3 thousand dollars… not including the physical therapy he will need afterwards. My brother even remarked at the store his hips looked strange & Jenna quickly said that it’s just the way frenchies are built. This is something he was born with & was inherited from one of his parents. They continue to buy from puppy mills & tell you they don’t. The puppy mills breed sick dogs & Petland sells them with a smile! Also I did receive a pic of the dogs mother which they should be ashamed of!

 

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Petland Pickerington

1514 Stonecreek Drive

Pickerington, OH 43147

614-751-5708

www.petlandpickerington.com

https://www.yelp.com/biz/petland-pickerington

 

12/12/2019

Horrible, horrible, horrible experience. Why are there not 0 stars available? Yes, we were dumb going to this place. Should have researched. Should’ve known they buy from puppy mills. Our family fell in love with a doodle there. We asked the price and they said it’s 4,000 dollars but happens to be “On Special!” They tell everyone this. Then they bargain the price down more if you think it’s still too high. They give a useless puppy package they tack on for 300.00. The vet they use has a contract with them. She said the dog was fine on July 17. Two weeks later when we bought the dog, the same vet examined her and said she was sorry but the dog had something wrong with her knees and would need surgery that would be about $7000 and even after the surgery she may not walk. Our family was devastated. We had bought everything for this dog and we were madly in love with this dog only to be told we had to come up with $7000 to fix this dog. We called petland and they gave us our money back. They didn’t apologize or act sorry or offer us another dog, nothing for our troubles or the emotional anguish and crying our son went through. As a matter of fact all of the employees pretty much ignored us when we walked in. We researched the breeder they bought this dog from and the breeder has horrible reviews and he is definitely running a puppy mill. Petland Pickerington said they would no longer use him but upon researching I have found that’s what they tell everyone when they have any problem dog. However, they continue to use the breeder or the breeders son in our case. The manager told me they are a franchise and the owners go check out every breeder etc…. blah blah. The funny thing is when I called Petland Lewis Center and talked to their manager, he gave me the exact speech about how they had a different owner and they were much more careful than Petland Pickerington and their owner personally goes out and checks the breeders. I have no experience with Petland Lewis Center.  I just thought it was funny that they say the exact same thing as Pickerington about the owners checking out the breeders. It’s like they are definitely reading from a manual. To make matters worse, our dog was given to the groomer who works at the vet. She has renamed the dog and she’s doing a fundraiser/go fund me for the dog and the cost of the surgery is listed as $2000 but of course the dog was free because Petland didn’t want the dog back. In the fundraising information she says the breeder turned the dog over to her. She doesn’t say that the dog originally came from Petland Pickerington. It was a horrible situation and if we had not have taken the dog to the vet the second time, they would’ve let us take home the dog knowing the dog had this problem and couldn’t walk properly. We would’ve never got our money back if we hadn’t noticed in the first three days we had her.   Petland had the dog three months and in that time none of their staff noticed the dog couldn’t walk? It was crazy how they didn’t apologize or anything or offer any acceptable remedy. They don’t care. They just prey on people that don’t know any better and we were those people once so hopefully this review helps others from not being conned or hurt by this place.

Tried to call the manager to speak with her about a satisfactory way to resolve problem and she won’t call me back

 

9/26/2019

Horrible, horrible, horrible experience. Why are there not 0 stars available? Yes, we were dumb going to this place. Should have researched. Should’ve known they buy from puppy mills. Our family fell in love with a doodle there. We asked the price and they said it’s 4,000 dollars but happens to be “On Special!” They tell everyone this. Then they bargain the price down more if you think it’s still too high. They give a useless puppy package they tack on for 300.00. If you wait long enough they will take this off. We bought our dog for about 2000.00. It was signed off as healthy by the vet they use who puts whatever and says what they want. She has a contract with them. She said the dog was fine on July 17. Two weeks later when we bought the dog, the same vet examined her and said she was sorry but the dog had something wrong with her knees and would need surgery that would be about $7000 and even after the surgery she may not walk. Our family was devastated. We had bought everything for this dog and we were madly in love with this dog only to be told we had to come up with $7000 to fix this dog. We called petland and they gave us our money back. They didn’t apologize or act sorry or offer us another dog, nothing for our troubles or the emotional anguish and crying our son went through. As a matter of fact all of the employees pretty much ignored us when we walked in. We researched the breeder they bought this dog from and the breeder has horrible reviews and he is definitely running a puppy mill. Petland Pickerington said they would no longer use him but upon researching I have found that’s what they tell everyone when they have any problem dog. However, they continue to use the breeder or the breeders son in our case. The manager told me they are a franchise and the owners go check out every breeder etc…. blah blah. The funny thing is when I called Petland Lewis Center and talked to their manager, he gave me the exact speech about how they had a different owner and they were much more careful than Petland Pickerington and their owner personally goes out and checks the breeders. I have no experience with Petland Lewis Center.  I just thought it was funny that they say the exact same thing as Pickerington about the owners. It’s like they are definitely reading from a manual. To make matters worse, our dog was given to the groomer who works at the vet. She has renamed the dog and she’s doing a fundraiser/go fund me for the dog and the cost of the surgery is listed as $2000 but of course the dog was free because Petland didn’t want the dog back. In the fundraising information she says the breeder turned the dog over to her. She doesn’t say that the dog originally came from Petland Pickerington. It was a horrible situation and if we had not have taken the dog to the vet the second time, they would’ve let us take home the dog knowing the dog had this problem and couldn’t properly. We would’ve never got our money back if we hadn’t noticed in the first three days we had her.   Petland had the dog three months and in that time none of their staff noticed the dog couldn’t walk? It was crazy how they didn’t apologize or anything or offer any acceptable remedy. They don’t care. They just prey on people that don’t know any better and we were those people once so hopefully this review helps others from not being conned or hurt by this place.

***Regarding managers statement…she states Petland worked hard to find a new owner. That is an outright lie. The person, not “family” they claim they “gave or found” for the dog ended up with a free dog, plus donations and Ohio State medical doing the surgery for a very small fee if any. The dog has also received free donated professional training. The new owner also had possession of the dog in her home for a couple of the days that we were gone and boarding the dog at the vet. She contacted us saying she wanted to take the dog home, she didn’t feel it was being treated well at the vet. She told us she noticed the dog had problems when she took it home, not the vet.

Manager of Petland says dog passed two vet checks. YES, exactly, Two vet checks from the vet Petland uses and has a contract with currently. Every dog is going to pass the vet check. The dog passed a breeder vet check? They mean the puppy mill.
As far as the options we were given, it was simply return the dog and get your money back or keep the dog and pay for a 7000 dollar surgery that may or may not work. We didn’t have 7000.00. What was our option??? Petland certainly did not offer to donate any money to us to have the surgery done.
We bonded with this dog and loved this dog. The dog was born on the day my mom died and really meant a lot to me. This was a very emotional and traumatic situation in which Petland never reached out to us to correct. We had to contact them to let them know what was happening.

 

10/1/2019

This store has now had my reviews removed twice. I have personally visited this store and was disgusted by the way it was run. I received poor customer service, the store was dirty and I was disappointed to see that they sell dogs from puppy mills. I found this out by doing a little research, but this has nothing to do with the customer service and condition of the store. If you’re considering getting a dog, please adopt rather than supporting this store. If you’re looking for good customer service and a clean, reputable pet store, look elsewhere. I’m not sure why my reviews have been removed since they’re based on my personal experience here. Hopefully the third time’s a charm.

 

1/21/2019

We waited 45 minutes to get a room to play with puppies. While we were waiting there was at least 10 families that were roomed and played with multiple dogs they even considered cleaning a room for us. After finally getting roomed, we were able to play with one dog and upon asking to play with a second, they replied with “it’s going to take 10 more minutes for a clean puppy room.” And that just doesn’t make sense because we watched the employees clean multiple rooms in front of us. Not only that, but there were families that were able to see multiple dogs in the same room. For a quick summary, this place sucks. Don’t support puppy mills.

 

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Petland Strongsville

1148 Southpark Center

Strongsville, OH 44136

440-846-2277

www.petlandstrongsville.com

https://www.yelp.com/biz/petland-strongsville-strongsville-2

 

6/19/2019
One of two disgusting pet stores Operating in Southpark Mall, it’s hard to walk in here without wanting to cry. The poor puppies are kept in small cages on wires floors, many sick, all from puppy mills. It’s absurd that the city of Strongsville supports this type of animal abuse by letting pet stores like Petland operate. Customers should do their research before shopping here to quickly find out that these dogs are not only from puppy mills but that they are unhealthy!!! If you shop at a pet store you are supporting PUPPY MILLS, it’s as simple as that. I went in there and they were selling a golden retriever puppy for $4000!! I could not believe it when I heard the price tag, what a rip off, you could either rescue a golden retriever or buy one from a reputable breeder for less than 1/4 of that amount. I was so upset to see the poor puppy sleeping on the metal cage floor with no blanket or anything soft to lay on, I was beyond upset leaving this store. Please please educate yourself and don’t shop at places like Petland !!

 

1/28/2019

Well-this review gets one star-and not due to customer service or the store being neglected. The folks who work there were very kind and helpful and the pets they had to offer were pretty cool-sadly, upon researching the so called “breeders” that they give you the information as to where the cute puppies came from-I found out they all come from puppymills. Mr. Yoder was one of the breeders names given to us and he has ran horrific puppy mills in southern Ohio where animals teeth were rotting out, they were left to live in a wire cage sitting in their own feces. This is a from for a way to sell from puppy mills. Sadly, I do not think the young man who helped us knows this reality, but the owner of Petland does. Do not buy from this shop-you encourage inhumaine treatment of animals and perpetuate the torturing of helpless dogs for extreme prophet. It is hard to find these types of mixed breeds, but you can-just do your homework-and you can get a mixed breed dog from a reputable breeder for 1/3 of the price! Do not purchase any puppy’s from Petland.

 

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Petland Pittsburgh Mills

151 Pittsburgh Mills Circle

Tarentum, PA 15084

724-274-7877

www.petlandpittsburghmills.com

https://www.yelp.com/biz/petland-tarentum

 

6/13/2019

Animals are clearly stressed. one was gnawing on the metal tube of the water bottle for 30minutes, trying to get some hydration. The others were digging, running in circles and scratching at the glass.

The price for German Shepherd was $2000, about a max 600% mark up from regular pricing. The dogs were not show animal quality as they had clear defects; one would expect pet pricing.

I hope that these animals find a loving home which will meet their needs, and that this store reconsider selling dogs and cats. It’s much better to adopt from a shelter.

 

2/24/2019
Please don’t buy animals from them.  They purchase from puppy mills not reputable breeders. Go to the Humane Society and adopt a pet instead.

 

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Petland Pittsburgh Monroeville

4100 William Penn Highway

Monroeville, PA 15146

412-380-2522

www.petlandmonroeville.com

https://www.yelp.com/biz/petland-monroeville

 

12/10/2019

Months ago I posted the following review:: So I’d like to change my review since they have changed owners. I’ve never felt more disrespected and ignored. Walking in we were thinking of getting a puppy since we just put one down after 15 years. We found a mini goldendoodle we fell in love with. The young girl who helped us was sweet with the puppies but the manager Janna I think was her name, was absolutely rude to not only her employee in front of us but all 3 times we encountered the manager she totally ignored us. She kept rudely ridiculing the young girl helping us in front of me by the way. Never once apologizing or even acknowledging that we were there. We ended up buying a puppy and honestly we debated not buying it on the sole reason of how unfriendly and rude she was. Never once smiling or even talking to us about the dog. She used the employee as the one to communicate to us but she was standing in front of us too? We had questions and none of them were addressed to us? We were, told if we take our dog to get checked and anything comes up they would credit us for the prescription. Well my dog had hookworms. So I got meds and took the information to them but there response was, you should have checked with us to see if we’d been able to fill the prescription? Nobody told me they filled them at petland? All they said was credit was given for meds with receipt and within the 10 days of purchasing the puppy. So now that’s 30 dollars more added to my price. The girls that work there from what I see are so sweet and caring but the 2 managers I encountered especially Janna were by no means qualified to deal with people!! If I knew the owner information I’d love to speak to him.
UPDATE:: After following up with the new owner and thinking I was actually appreciated as a person and customer that just spend, THOUSANDS OF DOLLARS, I was mistaken! The woman that was rude to us, Janna, was not fired like I was told. She was let go… Apparently let go means moved to another store unless needed at the Monroeville location. This to me was not only a shady move but an outright lie to get me to take my posts down and to stop complaining in public. So after seeing Janna back In the store I was hurt and disappointed and felt quite disrespected. I let any compensation that had been offered pass for the moment because I felt the owner was trying to do what was right. In reality what was right by him and his business was his only intention. Enjoy your weekend. #petlandmonroeville #petlandusa #liarliarpantsonfire #kdkatv #wtaetv

 

4/24/2019

I’ve never felt more disrespected and ignored. Walking in we were thinking of getting a puppy since we just put one down after 15 years. We found a mini goldendoodle we fell in love with. The young girl who helped us was sweet with the puppies but the manager Jenna I think was her name, was absolutely rude to not only her employee in front of us but all 3 times we encountered the manager she totally ignored us. She kept rudely ridiculing the young girl helping us in front of me by the way. Never once apologizing or even acknowledging that we were there. We ended up buying a puppy and honestly we debated not buying it on the sole reason of how unfriendly and rude she was. Never once smiling or even talking to us about the dog. She used the employee as the one to communicate to us but she was standing in front of us too? We had questions and none of them were addressed to us? We were, told if we take our dog to get checked and anything comes up they would credit us for the prescription. Well my dog had hookworms. So I got meds and took the information to them but there response was, you should have checked with us to see if we’d been able to fill the prescription? Nobody told me they filled them at petland? All they said was credit was given for meds with receipt and within the 10 days of purchasing the puppy. So now that’s 30 dollars more added to my price. The girls that work there from what I see are so sweet and caring but the 2 managers I encountered especially Jenna were by no means qualified to deal with people!! If I knew the owner information I’d love to speak to him.

 

11/18/2019

BUYER BEWARE: The worst place you could go to buy an animal! I purchased a 16 week old puppy from them and as soon as I brought her home she began coughing. After making an appointment with my own vet, the puppy was put on antibiotics, which did not help. After another round of antibiotics and no improvement, I called PetLand’s “help line” to log my issue. The very next day, my puppy could not stand up on her own and would fall over when she tried to walk. Once again I called their “help line” to find out what I should do. The operator told me to bring the pet to the store that I purchased it from as there would be a on-site vet that could help. That was a complete lie; upon arriving at the store, there was no vet on-site and the soonest the vet would be there would be in 5 days. I asked the Kennel Manager, multiple times, if I should discharge the puppy and take it to an emergency vet clinic, but I was told that they were unsure we could discharge the puppy without their vet’s consent and they would try to have the puppy seen in the next 2 days.  My family and I went to see our puppy yesterday and there was no improvement, I once again asked if they recommended that I take the puppy to be seen at a emergency vet clinic. Once again I was told that they were doing the best thing for the puppy and the vet would see her Monday (today). Unfortunately my  5 month old puppy passed away this morning either at the vets or at PetLand (speculation on my part, but I’m not sure she ever made it to the vet’s office).

This is where PetLand takes a terrible situation and makes it worse: After trying for an hour and a half to contact someone from the store to get an explanation as to what happened, the store owner calls me. The first words from his mouth attempted to place blame on me for the puppy being “flea infested,” meanwhile, I bought a Soresto collar, from PetLand, the same day I purchased the puppy and put the collar on her before we even exited the store. Not to mention out of all the multiple visits we made to our own vet, never once was a “flea infestation” mentioned. I also told the owner about my previous willingness to take the puppy to an emergency vet clinic, but his response was that I would not be eligible for a refund if I had done that. So basically, you are stuck having to following their inhumane process to care for a sick animal if you want your purchase to be covered, and my dog paid the ultimate price for their negligence.

From what I can tell, PetLand immediately starts building a case against you (the owner) so that they do not have to accept blame and issue any type of reimbursement. Without a doubt, I would gladly pay for my pup if she was still alive and doing well, but unfortunately she is not. From my experience at PetLand, it is clear that they care very little for their customers, less for their animals, and too much about their profits. For my puppy’s sake, I will never step foot in a PetLand store again and make sure that anyone I talk to, whose looking to buy an animal, knows just how awful an experience I had at PetLand.

 

2/28/2019

Terrible Customer Service and the staff have No Idea what they are talking and to top it all off they give completely opposite and wrong advice just so you spend the money on things that you are not looking for or need.

We in to get a larger Beta Tank.  I needed one that plugged in the wall with a filter and wanted to know how many times I should be cleaning the tank and what all was involved with caring for the fish in the tank that the salesman was suggestioning I buy.  He said there would be no need to clean this tank because the filter will clean it for me all I needed to do was add water each week. No cleaning.

Once I got home and put water in the tank and put it all together there was NO PLUG to hook the filter up because this tank did not have a filter!!! Frustrated!!!  So I read the direction and he was right that you had to add water each week.  But you do have to clean it every week or twice a week.  He did not mention anything about water purification either.

So I went to PetsMart in Monroeville and they told me that regardless I will have to clean the tank and sold me the tank I originally was seeking out from Petland. One that plugged in the wall.  For less money than the JUNK that peatland sold me that did not meet any of my needs.

I tried to return the tank to peatland and they flare out refused to take it back even after I expressed me extreme frustration with their staff and the lies the told me just to get me to buy something that was not all what I was looking for.   The manager laughed when I told him I wanted to return it and let me know that was not going to happen regardless.  I had bought the tank a week and half prior to trying to return it to the store.

This Puppy Mill Joint is the worse con artist and shady as they come.  Making their long time customers the victims in their schemes to sucker customers out of their money.

I suggest going to Petsmart for all of your needs.  They know what they are talking about over their have professionals to help you.  Not like the Criminal mind set staff at Petland.

–Travis Simpson-Hunt
310-770-2334
(Extremely Upset former customer)

 

2/17/2019

I have been going to this location for 4 years. It has gone to hell with this recent change if ownership. You can not call the store directly, nor walk in a see a puppy without a reservation. I have to buy my dog food and they are constantly out of stock. They added another register mid store, however the employees are still struggling to check someone iut because of the new computer system. The Irwin location is family owner and is awesome! Do not go to monroeville.

 

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Petland Pittsburgh Robinson Town Centre

1530 Park Manor Blvd.

Pittsburgh, PA 15205

412-494-7387

Pittsburghpetlandpuppies.com

https://www.yelp.com/biz/petland-pittsburgh-3

 

12/18/2019

This company is complete extortion. There is absolutely NO reason for puppies to cost 3k-6k..even after 2 years worth of vet visits your dog wont cost that much. Its disgusting how much they are charging for pets. We fell in love with a puppy there, but after researching local and standard prices for the same dog we found that Petland was over charging by over $1,000! Absolutely ridiculous! Also, who charges taxes on animals?! That is not a thing! It’s shameful. Shame on you Petland. You are extorting people and pets.

 

12/16/2019

I bought a Pomeranian here two months ago for $4500, it turned out that he was very sick.  When you come in with an interest in buying a dog, they will tell you that they have some insurance that covers any sicknesses they have, but that is not true.  I spent so much money at the vet on iv fluids, two different antibiotics, antibiotic eye drops, diagnostic testing to see what was wrong, and my puppy is still coughing!!!!  They also will tell you that you can bring your puppy in to the store and leave them for a few days under the care of their house vet and the vet techs, for breathing treatments and intensive care….but they were so rude when we came in to enquirer about that, two days later my puppy was diagnosed with Pnuemonia.

 

10/16/2019

I’d give ZERO stars if it would let me. Bought a goldendoodle for over $6k 10 days ago. Long story short she came home coughing and sneezing, which we quickly learned upon the first visit to the vet it was Bordetella. Within days it turned into pneumonia and we were told she’s also underweight. Beware of their “warranty” – they are giving us the run around on paying her vet bills, stating “this location does not reimburse” even though it explicitly states they DO reimburse in the papers we signed.

 

5/11/2019

$10,000…. first I called because we were over an hour away. I should have known something was up when the lady answering the phone said she did not know the cost of the dog and also said that I could not call the store because the employees are too busy.  But we have wanted an English bulldog for a while so we went anyway. Once there they of course leave us with the puppy for quite awhile so we get attached. Then they come back and don’t immediately tell us the price, instead they tell us the about $200-$500 worth of “free” stuff you get. Then they show us the AKC papers for a puppy that has already been neutered. Then they tell us they want $10,000. That’s ten thousand dollars for a dog. We have been shopping for just the right puppy for over a year and the most expensive from a true reputable breeder, with national champion parents was only $6000 for a breedable puppy. The average is only $1200 – $3000. It broke my kids hearts but there is no way!

And to add insult to injury the employee asked us if we wanted to see a cheaper dog. If breed didn’t matter I would have adopted from a shelter.

 

4/15/2019

I had a dog die from cancer.  So, I wanted to adopt from a less puppy mill and did not care if it costs more.  Well, I definitely paid more at petland but the dog that I adopted is very high strung.  He has a clicking in his hips and is only one year old.  Please think twice about adopting.  You pay more but not necessarily get more.

 

4/13/2019

Puppy seekers, BEWARE!!!!!! Read your contract, do no sign ANYTHING, in truth, don’t buy anything in this store, go find the best breeder out there for whatever pup you want, and pick your dog up.
The price I paid for my puppy, I could have flew to Texas to the original breeder I wanted , purchased pup, flew myself and pup back Vetted her and I still would have had money left over, instead I unfortunately have a very sick puppy. I took her to the Vet with 3 Days of purchase only to find an upper respiratory infection that will not go away and worms that will not go away. When I called the store with my diagnosis from my Vet, I am told to bring puppy BACK to the store to be treated by one of the techs. No offense to the techs, however, tech CANNOT diagnose or DISPENSE MEDICATION, it is illegal. My Vet associated with the store would not for me in for an appointment for 10 days. I have now spent upwards of 1500 in Vet care after purchasing her and the saddest part is I cannot get her second set of shots because she is sick which does not allow her to be playing and socializing as puppies should. I am totally disgusted with this place.

 

1/3/2019

Called prior to Christmas looking for pet rats and were told on multiple phone calls they had them only to arrive and be told they sold out before my first phone call. We were told to come back “next week” and they would have them, so we did, only to find that they did not have any but “we should have them tomorrow and you can get them then.”

We called and were told they arrived and we could come in and buy them. Again we loaded our family into the car with two very excited children who were going to FINALLY get there Christmas present, and when we got here they wouldn’t let our children pick up the rats to see if they were friendly nor allow us to bring home the rats we purchased “because they haven’t been here 24 hours.”

These people don’t have a clue what they are doing, provide no customer service, and their managers don’t even know their own policies.

I could have gone to the rattery an hour and a half away and picked up rats before Christmas for my children but these liars can’t tell the truth.

 

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Petland Pittsburgh Village of East Side

6401 Penn Ave.

Pittsburgh, PA 15206

412-363-7387

www.petlandvillageofeastside.com

https://www.yelp.com/biz/petland-village-of-east-side-pittsburgh-2

 

6/2/2019

Don’t come to this Petland if you actually care about the animals. First thing you notice when you walk in the store is that it smells like pee, and the smell is very strong. When you walk to the where the dogs are, it is horrifying. The dogs bark very loud and frequently, which may sound like a normal thing, but the Petland I’m much closer to is much, much better compared to how bad the rest of the store is, the loud dogs aren’t even close to the worst things about this place. The worst thing that we saw was this poor puppy. I’m not sure of the breed but his name was Mateo. Bloodshot eyes. We could see his ribcage, and he was shaking. It was depressing. During our short time there, we only saw one employee. This location needs to be closed.

 

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Petland Summerville

975 Bacons Bridge Road

Summerville, SC 29485

843-419-6548

www.lowcountrypetland.com

https://www.yelp.com/biz/petland-summerville-summerville

 

12/5/2019

Adopt don’t shop. Especially, if you want your animal to survive. This place sells sick puppies! Just go read the articles.

 

12/4/2019

This place sells puppies…All from puppy mills and/or umethical breeders. And they charge ridiculous prices for these ill-bred, sickly puppies. Their greed in selling mill/poorly bred dogs causes suffering for these poor pups when their health issues begin to surface and ensures much heartache to whomever buys one of these dogs. Perland should be shut down!!!!
facebook.com/23491249389…

 

12/3/2019

This place is DISGUSTING and needs to be SHUT DOWN immediately! They knowingly sell sick puppies and animals. If they can’t get the sick puppy sold in 48 hours, they euthanize it. You can read the COUNTLESS stories/reviews of the horrors of this place on Yelp, Google, Facebook, etc. So many people have shared their first hand account of purchasing a sick dog from this place. There is an entire FB page and thousands of people who are determined to get this place shut down.

Please consider and look into adopting before going to buy an animal!!

I truly hope karma comes back to find the owners/managers of this place.

 

12/1/2019

This place is absolutely disgusting. Regardless of where you lie on the “adopt” vs “shop” argument, Petland is selling sickly, uncared-for puppies for THOUSANDS of dollars. No matter what they say on their website or Facebook page, they DO NOT use responsible breeders and they DO NOT screen for health or genetics. Many puppies adopted from there have broken with distemper, kennel cough, pneumonia, parainfluenza and parvovirus. These conditions are typically untreatable and rack up thousands in ER vet bills. The family who owns this store also owns the Kennesaw GA location that has been shut down for the same issue. DO NOT GO THERE.

 

12/1/2019

Scum of the earth. Petland will come to an end and hell will be paid. MARK MY WORDs.

Cruelty to animals and just inhuman!

 

12/1/2019

They knowingly sell sick, abused puppies from puppy mills. Any decent person should be ashamed to give money to these people. Save your thousands of dollars on vet bills and take your money elsewhere.

 

11/5/2019
I purchased a sweet and beautiful Alaskan Malamute from Petland two weeks ago. Within two weeks, I have vet bills and an emergency room hospital bill. My puppy has been sick the whole two weeks I have had him. I am so distraught over the health and well being of my puppy. My 13-week old puppy had to be placed on IV Fluid Support last night. He has severe diarrhea and is bleeding from his anus. His anus has dried blood around it and it appears to be turned inside out; and is bright red. He has been shaking, wheezing, and coughing and is now on 3 different medications. I have never heard a puppy cough like this ever in my life. The sound of the cough is disturbing. It sounds like a grown adult with pneumonia and phlegm in the throat. He is lethargic and all he wants to do is sleep. He also had to be given a shot for nausea. His blood had to be drawn twice and tested for several things; so you can imagine the amount of discomfort my baby is in. He also had to get several x-rays done last night. One of the x-rays revealed a lower respiratory disease; waiting on test results which should be here in about 3 business days. I also have other animals in my home that could become sick as well. The vet states that she does not recommend that my youngest baby be around my older babies. He is not allowed to be outside and he is now confined to one area. He basically has to be quarantined. I decided to treat him at home because it would be $1100.00 per night to keep him at the hospital. I have racked up over $1,000 in hospital bills after paying THOUSANDS OF DOLLARS to purchase my baby and plus another FEW HUNDRED DOLLARS for warranties and whatever else he needed. I am deeply saddened because of the pain my 13 week old baby is going through. He does not deserve this. Something needs to be done. I will come back and update you guys on his progress. By the way, his name is Jacob. Please pray for us during this time. I called Petland today and asked to speak to a manager; and the young lady told me that I needed to “call the support number on my paperwork” I got when I purchased my puppy. No concern at all and I never spoke to a manager.

 

10/25/2019

I purchased a F2 Mini Goldendoodle in March 2019. A couple months went by and my puppy did not look like a goldendoodle at all. Had a DNA test done and the results were that my puppy was over 75% golden retriever and maybe 10-20% poodle, as in his grandfather was a poodle. He’s supposed to be a mini and he’s currently 9 months old and weights 45 pounds. I paid $4000 and all I asked for was a reasonable refund due for not getting what I paid for and they refused. I have an attorney involved now. Absolutely ridiculous to lie to customers like this.

 

9/18/2019

I made a terrible mistake in writing my review. Let me just say that I have heard terrible things about this place please go to Charleston Animal Society and adopt there. If you can’t find one, go up front and speak to the girls in the front or the girls in the back also go to CAS web page. They have a lot of events where even the foster animals go to them. Stay away from this place!

 

8/19/2019

The staff are rude. The conditions is horrible. The animals are miss treated. Some staff are racist. They wait until someone tells them that the puppies are eating poop ( which can make them very sick). They still sale puppies that are sick. No one there is a real vet. Some puppies turns off white, because they lay in there pee and poop. They only see animals as money bags (profit). The deals that they tell you about is a lie. They don’t cover any sickness that the puppies catch. The staff is rude to customers who are interested in there puppies. They also give you a time limit if you don’t have any money with the dogs. They treat new staff like crap. Two of the managers (Jessica and Justin) there the worst employees ever.

 

7/27/2019

They knowingly sell  unhealthy animals at ridiculous prices. We are now 5k into purchase price and vet Bill’s and now need to put the animal down..GO to another place .

 

6/10/2019

I got a bird from here a while ago. She is healthy, happy, and pudgy now. Clean bill of health from an avian vet. She does have a good bit of health issues due to coming from a bird/puppy mill situation, but I love her all the same. However, the vet and I were both appalled because my cockatiel had her secondary and primary feathers clipped. Primaries are fine, secondary feathers being clipped can hurt the bird and lead to their death since they just plop on the ground. It’s inhumane. I was in here a few weeks ago getting some treats for my birds and walked in while they were clipping the cockatiels wings. They cackled, told them they were being stubborn, all while the babies were screaming. I had to walk out because I started crying just hearing the babies so upset. They are scared of hands and humans, and I’m thankful that the cockatiel I got from here doesn’t fear me or people anymore. It’s taken a lot of love, but she loves to explore everywhere and play with people now.  Don’t clip secondary feathers, please. My cockatiel still can’t fly after her first molt and I doubt she will ever be able to fly properly. It saddens me deeply to know that the secondary feathers of these birds are clipped. If you ever need info on how to properly clip a birds wings, please feel free to reach out. I would love to educate you and help with clipping them so it isn’t detrimental to them mentally or physically. This review isn’t meant to beat anyone up, I just want the owners to know how much overclipping can hurt a bird. They’re fragile, intelligent beings.

This review was originally written a year ago and my cockatiel’s wings still won’t fully grow in. She was clipped in such a horrific way that it cut the blood supply off from her secondary feathers and she’ll never have the flight control that a bird should have. I have to keep my house bird-proof to make sure she doesn’t hurt herself flying, but she still smacks into a wall on occasion and it never fails to make me sad.

 

5/30/2019

Good lord!  This place is just awful!  My aunt went in and ALL they cared about was random conversation that wasn’t about the dog.  They were talking about food and accessories you can get.  They hinted around the price forever and I see why.  I hope the owners/employees of this company wake up and realize what they are doing.

 

5/25/2019

This place used to be amazing but they cleared out half the store and now offer puppy mill puppies. I didn’t think businesses were allowed to do that any more but to each their own. I will not return as they no longer offer any of the items we bought from there.

 

1/1/2019

They’re running a scam. Summerville petland called my wife and told her they have a yorkie that is highly discounted. My wife immediately went to pick the puppy up. After my wife and children played with the puppy they decided to purchase. The clerk says, oh this puppy is not discounted, that puppy was sold a while ago. My wife said how much. The clerk said $5600. What a crock. Will never go back again nor will I ever go to petland. I also tried contacting a manager and call service would not patch me through. Stay away from these bad business people.

 

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Petland Knoxville

9339 Kingston Pike

Knoxville, TN 37922

865-766-2889

www.petlandknoxville.com

https://www.yelp.com/biz/petland-knoxville-knoxville

 

12/31/2019

Dont go here. They man-handle their animals and the small animals (hamsters, birds, ferrets, and rabbits) are basically tossed around every which way by those who want to. The tanks the smaller animals are kept in are especially lower so those -more specifically young children- are able to “pick up” these animals. It should also be noted that there is little to no supervision when it comes to the staff and the handling of the smaller animals.
When it comes to the puppies, this is a whole other story. We watched a laberdoodle get grabbed by the arm and dragged out of the cage by one of the staff, and the same was done to other dogs.
In final analysis, this place should be shut down.
PLEASE DO NOT GO HERE.

 

11/28/2019

Petland should be closed down they get these animals from breeders that have no respect for the animals. These poor animals don’t have a good loving family to care for them all they have is a cage to have puppies in. Please don’t buy from these stores. I have a little dog that was used only for her Yorkie puppies she was caged in a garage and treated horribly I have had this little dog for two months now and she is slowly learning what it is like to be loved, when she has to potty she does go outside with my other dog but she always uses the driveway ( I think because of her living in the garage) my little dog has been spayed, she will no longer be used for a business. I wish everyone could see a rescued dog, they are scared and unsure about everything. Please check out the breeder and know that they are not mistreated. On a happier note my little one is learning to love there are still some hurdles to conquer but with time she will get there.

 

6/24/2019

I’ve been looking for a yorkie puppy for a while now, and contacted petland about a yorkie male I saw online. I’m from Nashville so it’d be quite a drive for me to come to Knoxville to get the dog, and I told them that over the phone. On the phone they told me they couldn’t tell me the price of the dog over the phone because of some sort of policy, but said that the puppies range within $800-$1200. I left Nashville at 6 am and get there by 10, meet the dog and fell in love with it, and after all of this they tell me that the dog is $3900. I asked to see other dogs and they were all around the same price point. I drove back to Nashville extremely disappointed at the complete waste of my time and the conniving characteristic of this establishment.

 

1/7/2019

Honestly I thought this place was cool with all the pets, but I don’t think letting anybody handle hamsters and all the little animals is a good idea. I witnessed two young boys picking up and dropping dwarf hamsters back in their cage, it stresses them out and makes them scared of humans. I was checking out and saw an employee drop a hamster right on the floor! All the puppies were drooling everywhere, they all looked so sad. The place stinks and I wish they had bigger space for the dogs. They’re supposed to drink out of a hamster / rat water bottle?? Standing on wires they stress their little paws. This is no place to buy a dog, do not support this place. I wanted to get every animal in there to get them out.

 

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Petland Dallas Highland Park

11909 Preston Rd. Suite 1428

Dallas, TX 75230

972-386-7387

www.dallaspetland.com

https://www.yelp.com/biz/petland-dallas

 

12/6/2019

i’m really sad that places like this are allowed to profit off of exploiting animals. this business should not be able to stay open. I love animals and my heart goes out to all of them. especially rabbits. I have had some of the most special bonds with these creatures. when I was in Petland, they had a tonnnnn of baby rabbits, 22 to be exact. one of the employees told me they “accidentally over ordered” and doubled the order from ten to twenty (the other two were quarentined for some reason in smaller cages on the ground). so they were running a special and discounting a cage if you bought a rabbit. first of all the cages they sell are tiny as shit, no rabbit should be confined to that space, if you are considering buying one, please adopt from a rabbit rescue or animal shelter and keep it in no smaller of a space than a puppy exercise pen. they are extremely active and NEED space. also accidentally over ordered?!?!? that makes me livid. how irresponsible and unprofessional are the people who are working here to 1. over order by double??? 2. not educate themselves on how these animals should be kept and treated?? they should not be so many all in one little shared space, rabbits are territorial and if you have not bonded them it puts immense stress on them. only reason they werent attacking each other was because they were sooo young! also they were kept with guinea pigs, poor little pigs were so scared, these are different species just because you call them both a rodent does not mean they should co habitate unless they  for some reason have formed a special bond which is very rare. also their water bottle was empty at the time I went in which was so sad for how many there are. they had no litter box which, rabbits can and will litter train, I have a rabbit who is free range and he is immaculate with his litter habbits. they also sell rabbit food with a bunch of seeds which they said you should eventually put the babies on because they get more nutrition… no they do not. seeds are not a natural part of a rabbits diet and their gastrointestinal tract is extreeemely sensitive. they can easily get GI Stasis which stops them from eating and pooping and their insides basically shut down and they can die very fast! they need unlimited hay and when they are no longer babies they need greens incoorporated in their diet as well. I just really disagree with their practices and morals. I wish I could buy them out and take proper care of these animals and find them all amazing homes where they will get treated with love and have all of the space they need. I get being an animal person and wanting to work in a place where you are surrounded by so many sweet creatures but how can you be okay with making money at a place where animals are suffering and kept in inhumane conditions? they were so pushy with sales, it was very clear that they could care less about taking care of all of their little guys while they are in the store’s care, they really just want to profit. it is a huge bummer and I spent a lot of time crying about their situation.

 

9/15/2019

Be careful when making an “appointment”when trying to “adopt” by phone, they won’t give you a price or any details. Their website makes you think that the dogs are not from puppy mills and that some are from rescue groups which is hard to believe since they have “pedigree” and charge as high as $5000!!! and without including the neutering. This is ridiculous and misleading so thats why they won’t tell the price up front. Once you get there you can see that the dogs are crammed in small spaces with several other puppies. These are vile inhumane merchants. Adopt from shelters instead.

 

9/13/2019

This place is disgusting. PLEASE do your RESEARCH. They don’t care about the animals, they care about the money that comes with them. Adopt, don’t shop. That goes for any Petland. There are better options. Something needs to be done to put them out of business!

 

8/24/2019

Every dog you buy here equals a dead shelter dog.  Petland is about money, not the welfare of any animal. Go the shelters, Operation Kindness or any city shelter and rescue. There are rescue organizations for every breed you can find at a store. The need is great. Do the right thing.

 

8/7/2019

Don’t waste your money. Do some research, all dogs are overpriced. My standard poodle came out to around $3K. Buying directly from the breeder is about $1.5K or less. Furthermore, my poor puppy had several health issues. Don’t be fooled by their warranty and so forth. You have to buy vitamins from them every month and buy food from them to maintain the warranty. In the end, the consumer pays more. Don’t get trapped by puppy fever and puppy eyes. The people are nice and just doing their job, but the bottom line is they rip people off. Be smart. Read about this place.

 

8/1/2019

I am so upset! I purchased a VERY EXPENSIVE fawn male French bulldog (16 weeks old)  on 7/30 for my daughter’s sweet 16 gift! We are so They sold us a sick puppy!!
Upon taking our dog to the stores contracted vet the very next day, 7/31, less than 24 hours from purchase, we found out he has bronchitis and pneumonia!!! My daughter is heartbroken.  We live over an hour away from the vet and the store, and both my husband and I work more than full time! When buying a puppy for thousands of dollars, you expect to receive a pup on top not health! My option to return within 48 hours for only 1/2 my money is INSANE!!  The other option to exchange for another dog is also insane, another sick puppy!?!
I don’t even want to bring this sweet animal back to the store where he was sick for weeks!

We called the store and asked for the owner to call us, but have not received any contact from the owner! How unprofessional and deceitful in business practice.
While treatments are covered for 14 days, what happens after that? This was a huge investment to make my daughters birthday special, it’s turned into a nightmare!

Be careful when buying your let here ! We deserve a call back, monies returned, and to give this beautiful dog a healthy life! No one goes out to buy a very sick dog for THOUSANDS OF DOLLARS!!!

 

5/16/2019

***INFECTED PUPPIES***

I bought my cockapoo 4 months ago. She came home with me and had diarrhea from the get go. As a first time dog owner and reading copious amounts of articles on puppies, diarrhea is semi normal in an 8 week old puppy. I take my dog to their “PetVet” in Farmers Branch and provide a fecal sample for it to be tested. They did not test the fecal sample and said “it’s probably because she’s drinking a lot of water” . My ASS.

I take my dog back to the “PetVet” for her last  vaccines and they finally test her fecal sample and found Giardiasis. Their explanation is “it’s this time of year and it’s so normal blah blah”. They provide me with medication for 7 days and she is in GREAT condition, better than I’ve ever seen my dog. Last week I take my dog to a socialization class that PETLAND provides in the store and they bring in a puppy from the back (or should I say puppy mill). 3 days after that class, my puppy is back to feeling lethargic and has diarrhea. All pet owners from our class have had the exact same issues with our pets. From worms to parasites, they’ve had it all. This place needs to be condemned. It’s run by a bunch of wankers who only care about money and not the livelihood of an animal. It’s disgusting and I’m taking this up the chain for this place to get shut down.

 

5/5/2019

This place is awful. We called ahead and received a quote on a puppy. We get there and magically the price went from $1000 to $4500. They lie to get you in the door. Not only were all of the employees incredibly unprofessional and rude, they didn’t even know the breed of the puppies. All of the puppies look dirty and sick. How this place is still in business is beyond me. Absolutely terrible.

 

4/8/2019

DO NOT go to Petland, someone came to my store and told me that they had purchased a dog from there, and died 24 hours later because it was sick, I don’t know how their still in business

 

3/29/2019
***BE AWARE***

Please don’t be tricked into paying $5,000 for a dog. They claim to have all of these benefits but most of them are useless and half the time, not honored or followed (ex: their policy of replacing a deceased pet). The photos below are reviews from Consumer Affairs and an article containing video proof from a puppy mill that the Petland company uses.

 

3/20/2019

So I went there to pet a dog and they said “you can be with the dog as long as you want ” and 10 min later some fat employee came and asked if he could see our dog for a min and he took it away and gave it to another couple  and they are all rude !

 

2/18/2019

People. You are the reason why puppy mills and factories still exist. We fuel them. If all of us could just stop and go adopt at shelters- these dogs would not be here. Please google information about conditions of puppy mills. While rescues have to put dogs down due to a lack of $50 or even $20- people are willing to spend 7,000 or more on dogs here.

 

1/29/2019

This has to be the worst experience I’ve ever had in my entire life. We broke down and bought a Cockapoo puppy for $3500 which is OUTRAGEOUS. Upon getting the puppy you have to go to the first Vet checkup at their vet in Dallas, so we did. They were supposed to take a stool sample during the checkup, which they didn’t and then within 48 hours after being their our puppy began having bloody diarrhea. We live on the West side of Fort Worth so there was no way we could make it to East Dallas when we were just there so we decided to take him to our local vet. They did a stool sample right away and he was positive for Giardia. This is a parasite that a dog gets from drinking infected water or food which is common in puppy mill dogs. The bill was $232 for the puppy when we were just at the vet and they could have done their job by testing for it like they should have. I called Petland, waiting on hold for 30 minutes because no one wanted to talk to me, finally got ahold of a manager who was anything but concerned about what had happened and said I needed to make a “claim” with solutions.pet… I did immediately and after a whole entire month of waiting they said they wouldn’t take care of the bill because I didn’t go to THEIR vet all the way in Dallas. These people literally DO NOT care about their customers and the massive amounts of money they spend with Petland for these dogs. It’s complete BS and will never step foot again inside a Petland. The funniest part was this “third party” insurance company who said they were AKC and demanded $400 to start a pet insurance policy, thinking it was a good idea because you never know, I started the policy only to find out it’s a 30 day trial insurance!!! WTF!! So I call them to cancel and fought with them for 2 weeks to get my money back, finally had to call Wells Fargo and get them involved to get the money back. Petland is ALL A SCAM, trust me, you can buy so many other puppies for a lot cheaper and it’s not even worth the headache with these people. Read the rest of the reviews, it’s a horrible company that will take advantage of you!! Take your money elsewhere!

 

1/23/2019

We went to Petland week before Christmas. While the prices are astoundingly high we had just about decided to Suck it up and buy a puppy for our daughters Christmas present. As luck would have it at the very moment the sales lady was explaining their 100% guaranteed warranty to replace a deceased animal for any reason a family we know came in. They were distraught over the loss of their recently purchased Petland puppy. Needless to say after listening to a myriad of excuses as to why Pet land could not honor the warranty I called them on it. The manager showed up threatened us and told us to leave the store. We gladly did. These are nasty people. Liars and frauds in every sense of the word. We found a reputable breeder and for 1/4th the cost we now have an adorable puppy. Run don’t walk should you ever consider this business

 

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Petland Frisco

2930 Preston Road, suite 810

Frisco, TX 75034

972-377-7233

www.petlandfrisco.com

https://www.yelp.com/biz/petland-frisco-frisco-4

 

11/16/2019

Small but decent assortment of pet supplies, fair prices but impossible to get someone to check you out :/ I’ve had to wait 10/15 minutes at counter many times & I’ve left about 4 or 5 times. It’s very close to my home & really wish that I would forget this place exists. Tonight a woman was at the counter on Facebook looking at photos while I waited,  she left without acknowledging me. It’s the most bizarre store ever. There’s also an article how this location got in trouble for poor treatment of puppies (look it up), reason enough not support this chain.

 

11/12/2019

I made the mistake of adopting a puppy from Petland in 2005 before I was more educated on the inhumanity of this place. My puppy turned out to be VERY sick with kennel cough, diarrhea, fleas and ear mites. He was underweight. I’m glad I saved him, but this is a reprehensible business and should be closed down!!! They’re abusive. They get puppies from puppy mills and they continue the cycle of abuse. Just getting my puppy well resulted in $873.00 in vet bills! I remember because I fought with them for months trying to get some compensation.

 

11/6/2019

If I could leave no stars I would. I bought my English Bulldog from Petland and they explained she came with free training and told me to schedule it immediately so I followed their instructions and did. The next day my puppy was coughing so I took her to the vet and the explained to me she had kennel cough. Once she was well we started training. After our first session my sweet baby came down with PNEUMONIA. I woke up and she was vomiting yellow mucus. I called the vet and they said to bring her in immediately so I did. I get there and they immediately started trying to SAVE HER LIFE. The vet came to me and said that she needed to be transported to a hospital ASAP. They put her in an oxygen mask and handed me the tank. My mom went 100 miles an hour to get us there before she died. As soon as I got there they took her to the back and started working on her. They saved her life for me. The hospital vet came and told me that she had pneumonia and told me she caught it from the other dogs at the store or just from them not cleaning in the training area (toys, other things in there such as a water bowl). She was placed in an oxygen box and was watched around the clock in the hospital. I got visitation until it was finally time to bring her home. I called Petland and told them my dog caught this while she was in the store because she had not been around any other animals and they were so rude and offered me NO HELP whatsoever for my $3000 hospital bill. I am going to be filing a claim because PETLAND SHOULD BE SHUT DOWN. I am so upset. I just read a headline about Petland Frisco (where I got her from) saying how they abuse their animals and how they found a dead animal in their freezer. I am disgusted and overwhelmed. I am so thankful my baby survived but I will never EVER say a good word about this terrible place. They should be shut down and I will do whatever I have to to make sure they are investigated and shut down. A disgusting and horrible place.

 

10/9/2019

Most of dogs there have kennel cough. I was sold a sick malnourished puppy with borderline pneumonia. Owner Josh will not return my calls or do anything to compensate my time for running around to get puppy back in health. All my kids are sad their puppy is sick, horrible traumatizing first experience for my kids first puppy. Never doing business here please stay away from this place!!!

 

8/8/2019

DO NOT BE FOOLED.

A month ago I lost my 6 month old puppy to a hereditary disease, it was very traumatic and straining both emotionally and financially. I explained this to the sales lady when coming in and she seemed sympathetic but obviously didn’t care at all since SHE TRIEd TO SELL ME A SICK PUPPY!. First off I was ignored the first few minutes when trying to get some help, it’s obvious they profile  and not very well, second when I finally did get to see the sweet teddy bear puppy, I noticed he’d had some sort of surgery already (barely 8 weeks old) and he was very lethargic and seemed weak. After bringing this to the sales ladies attention, she went on to say oh that’s normal cause all puppies are different, I’ve had puppies and dogs all my life, lethargy isn’t typically “a normal” trait for a HEALTHY PUPPY. Nevertheless, I went ahead and filled out the form cause I was falling in love and she went along with so it hit my credit. Several minutes later the baby started barfing, literally everywhere and I called for someone to help and mentioned that the barf looked characteristic of PARVO and they didn’t even handle the baby with gloves, and did not really seemed concerned at all AND HAD THE GALL TO INSIST I PURCHASE THE 4000 BABY AND USE ONE OF MY “Free Vet Visits” TO FIGURE OUT WHATS WRONG????? like are you stupid, I just explained I watched my previous baby literally die in my arms and you’re steady trying to sell me a dying dog. I gave them my number to call after their “vet” checked him out, this was all Sunday, it is now Thursday and I haven’t heard back, I’ve sent emails, left messages and nothing. Shady shadyshady crooked people riding off the backs of those poor innocent puppies. this place needs to be shut down like the one in Plano!

 

8/7/2019

DONT BUY ANY DOGS FROM HERE!! All of them have kennel cough and they don’t warn you about. Really sick sick animals and they don’t care about them besides money they want from you!

 

8/1/2019

DO NOT BUY ANYTHING FROM THEM!!!! If less were possible I’d be negative. Bought a puppy from here last week (Tuesday). Went to the vet they told us to go to after having him less than 48hrs. The vet said he has kennel cough and giardia. Friday night my dog had a couple seizures and another Saturday so I had no choice but to let him die or take him to the ER. Petland said they won’t pay for the Er visit and my dog has pneumonia as well as the vet they sent me to have him the wrong meds for the parasite he got from being at Petland. Had to force feed my dog since Sunday. Took my dog in Monday to their recommend vet again. Vet said he has continuously told them to quit selling small sick dogs and they haven’t listened. He said it’s an ongoing issue with them and they don’t care about the health of the animals only making money. The ER staff also knew about Petland’s horrible care of animals because they have dogs come in there all the time. It is now Thursday and I’m still having to force feed this puppy to keep him alive. I should not be sold a puppy that is already sick with grime chances of surviving for $3600 especially without being told he is sick and them trying to hide it.

 

6/3/2019

If I could rate this place 0 stars I would. Christine was the one who sold me my new pup(Vega). I left told she was healthy. I got home and she was coughing and sneezing. I went to the family pet center (vet) that Petland recommends to only be told she has kennel cough and Giardia. The vet had told me that he’d seen her that past week for kennel cough. (Which Petland & Christine failed to mention) Later that day Vega was running fever and  had very bad diarrhea, so I ran her to an emergency room clinic and was treated. Today I called Petland and asked to speak with Christine and she said “I’m a sales person, not a kennel tech. I’m not aware of what they do with the dogs” this place is disgusting and should be shut down 100% for willingly selling sick pups to families. And for Christine, you’re a awful person and you know what you’re doing, I hope you’re 10$ pay is worth

UPDATE: A few days after we took her to the first hospital visit, we woke up and she was lethargic and not eating or drinking so we rushed her into the emergency room. She was going into respiratory arrest and had developed sever pneumonia and was hospitalized. She’s now out and is on a lot of medicine and a breathing treatment. I called Petland solutions to explain what was happening and to see if the could help me in any way. The lady on the phone then proceeded to tell me there was nothing she could do. I have spent over $3,000 on medical bills and she is still suffering from pneumonia and has upcoming visits to the vet to make sure it’s gone. Petland is a selfish, dirty, and money hungry company. (PS) Christine you’re still dusty

 

5/14/2019

If I could rate this place 0 stars I would. Christine was the one who sold me my new pup(Vega). I left told she was healthy. I got home and she was coughing and sneezing. I went to the family pet center (vet) that Petland recommends to only be told she has kennel cough and Giardia. The vet had told me that he’d seen her that past week for kennel cough. (Which Petland & Christine failed to mention) Later that day Vega was running fever and  had very bad diarrhea, so I ran her to an emergency room clinic and was treated. Today I called Petland and asked to speak with Christine and she said “I’m a sales person, not a kennel tech. I’m not aware of what they do with the dogs” this place is disgusting and should be shut down 100% for willingly selling sick pups to families. And for Christine, you’re a awful person and you know what you’re doing, I hope you’re 10$ pay is worth it.

 

5/18/2019
HEED MY WARNING: I should have known that purchasing a puppy from a chain such as this would have come with consequences, but I fell in love with my little corgi. I was eager to get her out of there! Positive note: The sales associate that helped me, Kelly, was absolutely amazing and extremely helpful. I have nothing but good things to say about her and she deserves a raise! HOWEVER, this pet store is charging, at the very least, 4X (in my case it was 5X) as much as it would have cost to just purchase the puppy from a breeder. The inflation on the price is a joke and the reason for the inflation could not be explained to me. I still can not believe how much they charge for their puppies!! I feel like the sales staff know that this is pretty shady, but they are there for a job and I’m sure they have no say in that matter.

When I brought home my puppy she did well the first night, but by the second night she was coughing, vomiting, had diarrhea, leaking eyes, and had green discharge coming from her nose. The poor thing looked so miserable. I took her to the recommended vet as soon as possible and she was diagnosed with kennel cough, heading towards pneumonia and had a parasite. The staff at the vet officer were very helpful and had her put on 3 different medications immediately. It’s pretty sad that even all of the staff at the vet office (who is in partnership with Petland) had nothing but bad things to say about Petland. They have several cases a day of sick animals from Petland, and in that day alone he had to admit 3 dogs to the ER for pneumonia that came from Petland. Now I do not regret bringing home Mishka (my corgi puppy) because at least she is being taken care of now and is on the road to becoming healthy and happy, but I wish I would have know all of these things before stepping foot into Petland.

I will be bring this to their attention today, but I feel as if they get these complaints on a daily basis and most likely will do nothing about it and turn a cold shoulder at the matter. So what’s the point? If they had to refund every sick puppy they sold they would go bankrupt. I will be shocked, but pleased if they do anything about it! I will post updates as to how the matter was handled.

 

4/17/2019

Came by last night with my SO around 8 and was turned away from being able to interact with a maltipoo that we were very interested in. There were two heavier set Hispanic ladies that were working that came across as very rude and turned us away saying that unless we were taking the puppy home tonight, we could not meet the one we were interested in. I told her we wanted to meet him and maybe come back in the morning and she was not having it. She allowed all of these teens to play with puppies and turned us away in a manner that felt discriminatory and racist. We can more than afford the pet, we make well over 150k for our household of 2 and want a small pet, there was no reason to turn us away, especially when the pet was awake, and they were allowing others to interact. She informed us we would have to choose a different pet that doesn’t say serious inquiries only in order to interact- which defeats the purpose of why we came in. I told her we were serious and wanted to see the maltipoo. Still denied. Will be leaving a formal complaint with the manager and taking my business elsewhere.

 

3/18/2019
Petland Frisco has proved to be a corrupt business that does not respect the lives of animals or of their customers. In September of 2018, my husband and I purchased our precious basset hound Wylie from Petland. The price was ridiculous, but we fell in love with him and just knew that he was meant to be our dog. 2 days after bring him home, he was in the pet emergency room with severe viral pneumonia. He had contracted Canine Pneunovirus from his stay at Petland. Petland is refusing to honor their 14 day viral warranty and while offering to refund the cost of Wylie, they will not cover the cost of the treatment that saved his life. The hospital bills far, far outweigh Wylie’s purchase price. Attached is the doctors note from the emergency center that saved Wylie’s life, which gives a summary of his condition and also mentions the negligence of the Petland contracted vet, Family Pet Center. The contracted vet diagnosed Wylie with “kennel cough”, gave us antibiotic and told us to take him to the ER if he worsened, as they would be closing for the next 2 days and would not be available to treat his condition. Petland only offers to cover the cost of medical care according to their viral warranty if you take your pet to their contracted vet, and because the contracted vet referred Wylie to the emergency room before closing for the weekend, his intensive hospital stay SHOULD be covered by Petland. I am thankful that my husband and I were able to pay up front for Wylie’s expensive treatment, because if we had not been able to, he would have died. His treatment was life saving, and we fully intend to pursue legal action to acquire the full amount that we paid for his treatment. We have already sent a demand letter, and we will soon be filing a suit under the Texas Deceptive Trades Practices Act. I am heart broken by the innocent animals that stuffer and die due to the greediness and negligence of Petland Frisco, and I strongly advice against buying a dog at this store. I will not stop warning others about this horrible company and I will not rest until I get my money back. (Thankfully, because we sought the medical attention Wylie needed, he is now healthy and the greatest dog we could ever ask for. We love him so, so much and I am beyond thankful that he is alive. Unfortunately, however, he does also have an undescended testicle that is most likely a result of puppy mill breeding and it will require anesthesia and invasive surgery. Petland, along with the contracted vet, did not tell us about this even though it’s stated in his medical records that were written before we bought Wylie. We did not have access to those records until after Wylie almost died.)

 

3/2/2019

The puppies are adorable, however Sonali is extremely rude and unprofessional. We asked to see a puppy and were waiting in the booth area for about 10 minutes. We had to ask another employee again for our puppy. Sonali finally brought our puppy and told us to call her over immediately if the puppy pees so she can clean it and for us to pick up the puppy.

As soon as Sonali put our puppy down with us, our puppy peed. We immediately picked up the puppy as we saw this, and Sonali immediately had an attitude and began berating us on the puppy stepping in her pee.

The second time the puppy peed, we immediately picked her up again and called over Sonali. Sonali put her finger up at us and made us wait at least 5 minutes before she came by to clean it up again.

When we were done with our puppy, she took the puppy back and didn’t bother asking us if we were interested at all or if we had any questions… Very disappointed in her attitude the entire time (which I understand everyone has a bad day), but more disappointed in the fact she assumed we weren’t there to buy and didn’t bother to ask us anything. Unfortunately she failed in all aspects of her job and turned away potential customers. Going to Petland Dallas where we have never had this issue.

 

2/28/2019

DO NOT BUY A PET HERE.. we bought our puppy on Sunday and she was fine the first day but the second day she became really sick. She was NOT up to date on her vaccinations which caused her to get sick. She had “kennel cough” which progressed into pneumonia and she has Giardia. This is her 3rd day of hospitalization for the pneumonia cause it’s just so bad and we are praying for a miracle. I called ONLY to let them know my puppy was very sick and to treat the other puppies there and the only thing they told me was that I can buy a warranty for $500 and all puppies are finial sale so if I was “trying” to get my money back I wasn’t going to be able to…. it’s not about the money. I love my puppy, and will gladly pay for whatever treatment she needs. The lack of customer service from the person who helped us “Tsola” (who treated us like we were the scum of the earth) to the person who I spoke with today. The whole experience was terrible and I really hope they do treat the puppies there. Thankfully I have my attorneys to help me with all of this..

 

1/16/2019

Terrible customer service. On their corporate website it states you have 48 hours to return with fees applicable. No problem. My daughter went to do that and they made her surrender her dog that she paid 3800 for. When they called about another issue I asked about their policy and she said no can do. Very rude and unprofessional. So now my daughter returned her dog but still has to pay the full amount due cause she financed it. To me the salesperson is just like an auto salesman push all kinds of extras to build up the bill. To top it off not only did Petland receive payment in full from the bank they get to double up and sell the dog again and profit again with no worries. Good business guys…karma karmakarma Petland Frisco !!!

 

1/11/2019

We had an appt to view a puppy. Our sales person was extremley busy making other sales, so we were just one more number in the door. The staff works on commission so customer service is not a priority….spreading themselves as thinly as possible seems to be the working model. The puppies are not cheap, and for the price they command (thousands) you would expect exceptional service, which is not the case.  The sales person didn’t provide much information,  offer a value outside of letting us view the puppies, she was not friendly and had a slight attitude to top things off.  We ended up buying the puppy. (again thousands of dollars) yet during his first visit to the doctor he had bronchitis.  We are very happy with the puppy, but simply put for the prices they command, service should be a priority. You should walk out of that store feeling like you got exceptional service, a healthy puppy and the overall experience was worth the money.  I do hope that the owner/manager takes the time to read through the negative comments.  Customer service can tank a business regardless of the product, and yes cute puppies sell but that will only take you so far when options exist and they are not the only show in town.

 

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Petland Plano

1301 Custer Rd.

Plano, TX 75075

972-801-9300

www.petlandplano.com

https://www.yelp.com/biz/petland-plano-plano

 

9/13/2019

If you actually care about animals, you wouldn’t go here. Puppies and bunnies are sick and not given veterinary attention and still given to people to play with. There’s dead animals in their freezers and the staff just doesn’t care.  
blog.humanesociety.org/w…

 

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Petland San Antonio Leon Valley

7030 Bandera Rd.

San Antonio, TX 78238

210-688-7387

www.petlandsanantonio.com

https://www.yelp.com/biz/petland-grooming-san-antonio

 

10/13/2019

Do not support Petland! They purchase their dogs from puppy mills.

blog.humanesociety.org/2…

 

10/6/2019

You post that you close at six on Sunday… that is not true. You locked your doors at 5:30pm. What the heck?

 

7/27/2019

Disturbing from the moment you walk in the doors. They tried selling us a mini dachshund that looked/acted like it was on its death bed for $2,600.00! We thought it was up for free adoption because it looked and acted sooo pitiful. Poop smeared all over the pups fur, let alone all of its ribs were showing.  Ironically they said it has actually improved since they received it and only looks this way because it’s a runt. A majority of the dogs had “cherry eye” and seem absolutely miserable. Anyone that contributes to this business being open should really do a “soul check” this place should be closed for animal cruelty.

 

6/23/2019

I had seen awful reviews of this place but had to see for myself. These puppies are obviously puppy mill dogs. Forget the rudeness of the workers, I was shocked in seeing the animals. A huge wall was filled with many that weren’t allowed to be seen because they were sick, and a majority of the “healthy” ones were super unresponsive and just look half alive. My heart was broken to see that and the fact the puppies walk on metal bars rather than a true floor.
Not only that, but in wanting to save a puppy, the prices are insane! I know many breeders and the prices of their quality, healthy, happy pups are at least $1000 lower.

Honestly, yes shelters are extremely important, but if you can’t find what you want there, always make sure to get to know a breeder who cares for the dogs they are selling. However Petland… they do not care and it shows. Please do not support puppy mills. I’m surprised these places still exist.

 

5/28/2019

WHY MUST I GIVE YOU A STAR AT ALL?  Are you kidding g me?  You are so socially stunted to not realise that your puppy mill puppies are causing suffering?  Suffering for the poor parents of animals stuck in cages being pooped and urinated in from cages above. Dogs that are forced to breed for your profit when all they want is one tender touch or a look that says you’re worthy of something g better than this?  Petland, I am ashamed of you!  And I’m ashamed of anyone stupid enough to not drag their lazy, socially retarded and selfish behinds to a local animal shelter for an animal that is WAITING!!!!  Waiting to die. Excuse no one wants it!   Shame!

 

5/22/2019

This place is awful! I normally visit the one in stone oak but was in the area so thought I sould stop by this petland. I chose to play with a cocker spaniel puppy who was 5 months old. He was very sweet and cute but he was extremely itchy to the point where that’s all he wanted to do was itch and bite at his skin he had nasty eye boogers all down his face and on top of all that his odor was extremely sour. My hands smelled all day and the stink wouldnt wash off.
This place needs to close down they are not taking care of the puppies. Stone oak is always cleaning and taking care of the puppies.

 

4/16/2019

See a lot of great reviews. Maybe because I’m a minority I’m in the minority. Walked in wasn’t greeted just stared at. Two people walked in after me, immediately greeted. Walked around the entire store…several employees. Not a one spoke or attempted to help me out. First time visiting this pet store and will definitely be the last. Oh yeah, they had a dog up for “adoption”…for $2600! Hmmm

 

3/17/2019

It’s a Puppy Mill. Don’t support this business. Almost all the puppies are more than likely sick or diseased, and even more likely, inbred. Again, do not support.

 

1/27/2019

I wish I could give this place 0 stars, it’s a hellhole and a chaotic zoo. What imbecile would visit and think the living conditions would keep any future pets healthy? Anyways.. I visited because I heard they had cute puppies but wow.. I was seriously shocked by what I saw. There were children picking up and poking at the guinea pigs and birds, mishandling them and scaring the little animals. There were puppies in cramped glass boxes, two of them often in the same cage. I saw a puppy covered in fecal matter because they sleep, eat, pee, and poop IN THE SAME TINY PLACE. Children and people were tapping and banging on the glass cages and the puppies were shaking. It was crowded and smelly. Employees seemed overworked and were being bombarded with customers’ questions/demands. I can’t even imagine what hell this could be for employees and animals. For the sake of everyone, just shut the place down, PLEASE.

 

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Petland San Antonio Vineyard

1309 N. Loop 1604 W Suite 101

San Antonio, TX 78258

210-592-1234

www.petlandsanantonio.com

https://www.yelp.com/biz/petland-vineyard-san-antonio

 

10/13/2019

Do not support Petland!

blog.humanesociety.org/2…

 

8/7/2019

Just moved to this part of town and no longer live close to a Petsmart or Petco. I thought I’d check this store out to grab some cat food. Could not believe my eyes when I saw the puppy mill dogs behind glass. It’s 2019 – why is there a pet store selling sick puppies when other major pet stores are responsibly adopting? I walked out immediately.

 

8/6/2019

Last night I stopped by to by my pup a bag of dog food very friendly staff but it was just suck a sad place to be in. All the puppies looked so unhappy no enough space for them to walk around. Please people don’t buy any pets from here adopt it’s the way to go . I will NEVER visit this kind of business again in my life .

 

7/7/2019

Do not buy your dogs here! They are from puppy mills! Please do not support businesses like these! They make you pay so much for a pup and most Of them are very sick. There are many stories of them dying when you take them home.

 

5/28/2019

WHY MUST I GIVE YOU A STAR AT ALL?  Are you kidding g me?  You are so socially stunted to not realise that your puppy mill puppies are causing suffering?  Suffering for the poor parents of animals stuck in cages being pooped and urinated in from cages above. Dogs that are forced to breed for your profit when all they want is one tender touch or a look that says you’re worthy of something g better than this?  Petland, I am ashamed of you!  And I’m ashamed of anyone stupid enough to not drag their lazy, socially retarded and selfish behinds to a local animal shelter for an animal that is WAITING!!!!  Waiting to die. Excuse no one wants it!   Shame!

 

1/27/2019
Petland is 100% puppy mills. Petland purchased puppies have a reputation for having to be euthanized after adoption because of various illnesses. Either that or an extremely high vet bill. Respiratory disease is the most common thing vets see due to the conditions they are living in with the high amount of dogs, poor ventilation and cleaning standards, and lack of veterinary care during their time in the puppy mill and Petland.

Other situations vets see that don’t necessarily end in death (but can) include an array of genetic problems, parvo, portosystemic shunts, or general failure to thrive issues like hypoglycemia. I’m not surprised since they eat, sleep, poop, and pee in cramped, tiny glass prisons. I went to visit the other day and a puppy was covered in its own fecal matter while the other one was trying to eat the poop. It’s 24/7 torture for every animal here, like a chaotic petting zoo with no rest and love.

I don’t know how they are still in business. People still buy their animals every single day and with the vast amount of information and horror stories out there they are somehow still giving them business.. Sad.

 

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Petland Tyler

4512 S. Broadway #A1

Tyler, TX 75703

903-561-3142

www.petlandtyler.com/

https://www.yelp.com/biz/petland-tyler

 

9/14/2019

If I could give PetLand 0 stars, I would. The dogs in there are all from puppy mills. Most of them come into Petland sick and the employees don’t take them to get proper care from a vet. The Humane Society released a video from THIS Petland in Tyler that shows they put a dead puppy in a plastic bag and placed it in the freezer. WTF IS WRONG WITH THIS PLACE.  Petland’s all across the nation need to be shut down because what they are advertising is a lie and it’s absolutely despicable. We need to get these dogs proper care and out of the hands of these disgusting people.

 

9/12/2019

This place is absolutely despicable.  They don’t take care of the animals and only care about making money.  Their dogs are severely underfed and underweight.  Animals are never given medical attention.  Sick dogs get sent back to the breeder or SOLD TO COSTUMERS WITHOUT THEM KNOWING THE ANIMALS IS SICK.  But worst of all, really sick animals don’t get taken to the vet, or put down, THEY GET PUT IN THE FREEZER.  If you really want a dog, get a rescue dog and don’t buy into suck a cruel system.  Enough is enough

 

8/8/2019

This place needs for someone to come in and save the animals and close the doors, lock them, put up the out of business sign!!!! I went in today, all the dogs are mixed breeds, I asked the sales associate the cost of the weenie dog… she said, Icant tell you until you get in the cubby with the dog…… like…. what????? I asked her again in case I heard wrong, but nope, only way she could tell me any info on the dog that was stepping in the other dogs poop that was in the same cage with was if I went and waited in a cubby with that dog while the associate went to the manager to find info…. I left….. Petland, yawl are soooo wrong!!!!!!

 

2/8/2019

I get sooo sad when I go to petland, seeing all those dogs in the cages none of them look groomed some look sick and they want $4,000 for them it’s just sad, it’s a pet store for crap sake, kids love going, why not have dogs people can afford, the dog I requested to see literally had a sign on the window that read managers special, it was a mix and they still wanted almost $3,000… I don’t understand why they microchip their animals, that is very weird to me, plus they guarantee their animals and I was told “we will replace the dog if it dies” like, how can you replace it???? I will NEVER buy one of your animals petland, I think it’s cruel having the dogs walk around in cages with nothing soft to lay on!!!!

 

6/5/2019
They put sick or injured puppies, cats, etc into the FREEZER instead of giving them proper medical attention! The human society conducted an undercover investigation and found all this out! These people are disgusting this company needs to be SHUT DOWN!!

 

6/2/2019

This is place is AWFUL. How is this establishment even legal? My friend and I go here often to just play with these poor, poor babies. If you wanted to get those babies out of there, you couldn’t because all of the pups are upwards towards $3,000. Absolutely ridiculous. These people should be in prison.

 

5/28/2019

It’s interesting that their Facebook page doesn’t allow for reviews. I posted a comment on one of their posts with a link to the undercover report from the Humane Society, and they’ve blocked me from commenting any more. I’m going to post it here. DO NOT BUY DOGS FROM PETLAND!

 

2/9/2019

This is probably one of the worst places to purchase an animal or anything of the like. The best thing for this place would be to shut down. I came to just to check out their fish tanks for plants. They have really horrible looking fish tanks that have a problem with algae and snails. All the tanks are dimly lit with what seems to be a poor choice of fish and plants. Of course they have what everyone else has with nothing to set them apart from other pet like stores. The fish tanks again were, for me, a huge let down. How does a pet store have such crappy fish tanks that look like they would be better off broken down and completely rebuilt. They should shut this place down and start with all new tanks. Disgusting.

 

1/20/2019

Don’t ever go to Petland to buy a pet. The pets are sickly, poorly cared for and very thin. You’ll be charged an enormous amount for a sick dog. Someone needs to stop the inhumane treatment of these innocent animals.

 

1/19/2019

My fiancé worked up here all of two hours when I get a call from her that she over heard the other girl workers talking mess about her and at the end called her a bitch. Keep in mind this is her first day and she has only been working there for two hours so there was no way she had pissed anybody off. She pulled the girl manager aside and asked about it and the girl manager said and I quote ” these girls and me are like a family and if we don’t like you, you won’t work here and if you don’t fucking like it you can get out” my fiancé then was very shocked so she just walked out. If you are looking to work here please save your time!

 

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Petland Fairfax

9404-A Main St.

Fairfax, VA 22031

703-323-6355

www.petlandfairfax.com

https://www.yelp.com/biz/petland-fairfax-2

 

9/14/2019

Petland is notorious for.puppy mills, not caring for their animals, and letting them die without medical care!  See the latest Humane Society Report Fresno, Texas. September 13.    If you like Petland you are sentencing more animals to cruelty and death.

 

7/5/2019

F*ck this store. Crammed rabbits and they let customers (little kids) pick up rabbits. Rabbits do not like to be picked up and are prey animals, dropping them hurts them very badly and they come from disgusting cruel mills. They put dead bodies in the freezer and they don’t give them vet care, they LET THEM DIE??? Very happy this store closed down.

 

5/30/2019

Please rescue and save lives from animal rescue groups and shelters. Please don’t support animal abusive industries.

 

5/3/2019

Got my Goldendoodle from Petland Fairfax, Va. In December 2019. Since then I have found out this particular PetLand has been under investigation numerous times. The puppy I got from there was listed as a Goldendoodle, but I had a DNA test run, and the dog is actually an Australian Labradoodle, no Goldendoodle in this dog at all. She also came with a Hernia, after having gotten a Clean Bill of Health from PetLand Fairfax’s own On-Site Vet!
So, I even looked up the breeders whereabouts, which is in the middle of a field in Ohio, in what looks to be a barn. I am assuming this place is a puppy mill.
   Now if you go to the PetLand Fairfax website, they have the site down with an explanation of PetLand Fairfax no longer exists. Yay! I will NOT make anymore payments to them then!
  I guess I am hopefully my pup will remain healthy, since it looks like this Petland has a bad rep for Mills and cruelty. Wonderful! I sure hope all the animals in PetLand Fairfax were given good homes and not disposed of in some dispicable way!  
 If anyone has any further info on this business, please post it here.

 

4/3/2019

Got my Goldendoodle from Petland Fairfax, Va. In December 2019. Since then I have found out this particular PetLand has been under investigation numerous times. The puppy I got from there was listed as a Goldendoodle, but I had a DNA test run, and the dog is actually an Australian Labradoodle, no Goldendoodle in this dog at all. She also came with a Hernia, after having gotten a Clean Bill of Health from PetLand Fairfax’s own On-Site Vet!
So, I even looked up the breeders whereabouts, which is in the middle of a field in Ohio, in what looks to be a barn. I am assuming this place is a puppy mill.
   Now if you go to the PetLand Fairfax website, they have the site down with an explanation of PetLand Fairfax no longer exists. Yay! I will NOT make anymore payments to them then!
  I guess I am hopefully my pup will remain healthy, since it looks like this Petland has a bad rep for Mills and cruelty. Wonderful! I sure hope all the animals in PetLand Fairfax were given good homes and not disposed of in some dispicable way!  
 If anyone has any further info on this business, please post it here.


4/29/2019

It’s extremely sad….I come here to play with puppies and wanted to apply here for my job but what I have seen … very disgusted. Saw the video from this place…honestly,​ I got angry. How dare you to treat ANY ANIMAL like that. Now I know not to come here nor apply here ever again. Going to search for a different pet store to play with puppies who ACTUALLY CARE and TREAT the animals like they should! Again, DISGUSTED!

 

4/6/2019

Glad to see this place has been shut down! Absolutely disgusting and horrible! Animal abuse big time. Workers should be ashamed to have worked in a place that was so cruel to animals. And to the manager, what a awful person. How can you even work in a place knowing that animals are being treated badly and keeping dead animals in the freezer!!! Omg! And bless all the innocent animals, ones that have passed or living, hoping they are safe and in comfort now.

 

4/3/2019

We visited Petland to see a puppy pug. Before arriving I called to make sure she was still there and they really pushed me to make an appointment and when I inquired about pricing it took a full 7 minutes for the a Associate to provide the price. She insisted on telling us what the price included (bed cage/crate food toys and a list of other items and one “lesson”).  We arrived later in the week with no appointment. The dogs are adorable but not socialized well and certainly not anywhere close to potty trained as no one ever takes them on walks so training is 100% on owners.

Our pug to be was incredibly hyper and jumped non stop. Tried to eat everything in site and pooped on the floor and proceeded to eat it like it was a glorious chocolate brownie. I have nightmares about this visit. We quickly inquired about other dogs and learned pricing for
Each was different. This pug was on half price as she was several months old and had found no suitors. I hope to god the people who now have this pug were able to help her adjust to doggy life.

 

4/2/2019

Just saw the report about the rabbits and I do go in and out of this place every once in a while to show my younger brothers that some of these animals sleep in their poop and that they are not happy being here. The 5 minute joy those dogs get when they get a play date in a small square container tells a lot. Puppies sleep I understand that but these puppies do not just look sleepy they look sick. The last time I went it was somewhat busy on a school day but one of the employees had her kids in the back not sure if that was a regular thing or one time thing the kids were roaming around the store like they owned the place not shutting doors completely, just not professional. Then when this report I felt like I had to say something this place needs to go

 

4/2/2019

blog.humanesociety.org/2…

Would you buy from a store that treats their animals this way? Terrible business. Lots of sick animals.

 

4/2/2019

Animal Cruelty happening very day here. This place needs to be shut down immediately!! Animal abuse is rampant within the staff here as they mistreat all of their animals alike. Bunnies & Dogs are infected here on a daily basis.

animalsheltering.org/mag…

 

4/2/2019

I came in here to see if I could grab a purebred Great Dane real quick so I could make my very famous and successful neighbor jealous. Didn’t go as planned. There was a swat team there seizing all of the animals for poor conditions. I offered to take the fish to my humongous home in the hills but they wouldn’t let me. What a waste..

 

3/24/2019

My friend and I went there a few months ago and went over to see the bunnies because we were looking to get another one. She picked one of the rabbits up and it had 3 broken legs. Do they not care at all about the safety of their animals? I’m not sure about how they treat their other animals but I am disappointed.

 

3/20/2019
This place is awful! Not only are the dogs here always sick but it’s run and operated by pretentious degenerates. For example I went in the other day because I was already next door, and this little blonde girl greets me and asks me if she can help me. I informed her I was interested in a certain breed of puppies they had and would like to see one. She then told me sorry all three of them are sick. Then she tried to show me a different puppy. I explained I wasn’t interested in another breed or puppy and she then told me the sick puppies I wanted to play with and see cost $7.5k. However, I never even asked. She looked at me and assumed that I couldn’t afford one(what a joke). I just smiled then once again she tried to push a different puppy on me. I again expressed my disinterest and with that she walked into the back and left me and one other customer in the store completely unattended. This place sells puppy milled dogs and charges insane prices for mutts they call designer breeds. As far as I know if a poodle sneaks into my yard and knocks up my beagle it’s a mutt aka mixed breed not a freaking designer breed lmao! Stay away from this place. Dogs are sick, staff is sick and ownership is I’m sure of it. I volunteer with an animal rescue and I can tell you these animals may not be abused but their living conditions are absolutely terrible. I’ve lived in the area for 10 years and never seen anyone here take a dog out for a walk. The veterinarian that sees these poor animals should be locked up.

 

3/14/2019

Puppy mill dogs lead a nasty sad life until they can’t be bred or they die from terrible health and indescribable conditions they are forced to live in.
Never purchase this type of dog ever otherwise you are part of why these poor dogs are forced to live like they do.

 

3/3/2019

The employees at this location are very rude, and think that they know everything. I brought my dog in to get a dog treat and they were saying that my dog was not a purebred dog and that my dog was older than I was told she was. I then asked them how they knew this and they said “we see so many dogs in a day” I never knew that seeing dogs makes you an expert in dog health and breed.

If you’re not a vet and have gone to school do not tell people the health issues of there beloved animals, and laugh about it. Very inconsiderate and I will not be coming back.

 

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Petland Janesville

2021 U.S. 14

Janesville, WI 53545

608-756-9380

www.petlandjanesville.com

https://www.yelp.com/biz/petland-janesville

 

7/27/2019

DO NOT BUY PUPPIES/KITTENS FROM PETLAND. These animals are coming from puppy mills and kitten mills where their health and well-being is disregarded to maximize profits and reduce overhead. The store will tell you these animals come from beautiful, loving breeders and may even try to show you pictures, but please do not fall into the trap. The store is trying to make a sale, they do not care what horror these animals have endured. Wire cages, no medical care, no socialization, little food/water, that is what a puppy mill is. Many people believe that buying a puppy with AKC papers means that they came from a reputable breeder, this is false. All that means is the dog is a purebred.  That does not prove the animal is healthy and came from an honest breeder.

There are millions of animals out there that need homes. Please consider adopting. If you want a purebred, please take the time to look for a rescue in your area.

 

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Petland Racine

2310 S. Green Bay Rd., Ste. J

Racine, WI 53406

262-598-1201

www.petlandracine.com

https://www.yelp.com/biz/petland-racine-racine-2

 

11/22/2019
If I could give 0 stars I most definitely would! They sold me a “bengal” tabby cat for $3,000 ripped me off!

 

10/23/2019

You can adopt a healthy pet from the shelter for little to no money. Here, they self an array of unhealthy dogs that will cost more then a down payment on a car. Many come from breeders that over breed and are untested for their health. You can get a pure bred akc dog for half the price with 5 star health for half the price. Don’t come here, it’s sad and depressing with dogs drinking out of giant guinea pig watering container.

 

7/29/2019

HIRE AT LEAST TWO INDIVIDUALS THAT ARE KNOWLEDGEABLE WITH AQUATIC PETS OR HAVE AN EDUCATIONAL CLASS FOR YOUR ENTIRE STAFF.

Customers NEED to know how to take care of their aquatic friends the PROPER way, not with just pictures of memes telling you to buy more than one fish. Fish are not pets you just drop in a tank and feed once in a while.

Store seems to cater to just their Dogs. A friend purchased frogs the other day and one died nearly two days later due to a fungal infection on its foot.  I counted about 3 dead fish in tanks, one of which had their eyes eaten out so who knows how long  it’s been in the tank and how long the other fish have been in there without being fed.

Not surprising but most of the staff stood around and conversed with each other instead of making sure customer that were throughout the store were taken care of.

I will be emailing corporate about this until this is rectified.

 

7/18/2019

They have an emaciated Rottweiler on display there and $3,000 boston terriers. Please don’t purchase dogs from places like this. They are not in it for you or the animals. I asked floor staff for information on an animal and was told she’d get back to me. 10 minutes later I’m still standing around. She never came back to help, in spite of me standing in her view the majority of the time I was there.

We came to help an animal in need that we rescued but won’t be returning for anything.

 

4/6/2019

I was disgusted when I walked into Petland Racine. The poor puppies were trapped in tiny crates where they had no place to run or play. All the salespeople care about there is selling you a puppy. When asked if we were interested in getting the puppy we were playing with the salesperson remarked, “What’s there to think about?”. The truth is, if you want to give your dog the best life you need to think about a lot before welcoming them into your family. Please, please, please if you are interested in getting a pure bred puppy, look at reputable breeders in your area to find your dream dog, NOT Petland. You will be getting a dog from a puppy mill “breeder” who does not care for their dogs. Please do not support this store.

 

3/9/2019

Its no surprise that the ratings for here are bad. I called to make an appointment and the manager answered. I came for the appointment and it was not even scheduled in the book. We saw a puppy and it was getting older and the price was still outrageous with very little negotiation. I think this location is a rip off. Every other petland usually gives you more information on the parents and usually pictures but she hesitated to even check. It was not a good representation of petland because all other locations I have been to were way more friendly and attentative to their customers. If I could give no stars I would.

 

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2018-(Petland 1 Stars Reviews)

 

Petland Davie

11482 West State Road 84

Davie, FL 33325

954-474-4380

www.petlanddavie.com

https://www.yelp.com/biz/petland-davie-davie

 

2/11/2018

Went in because I happened to be nearby and needed some dog food. I did not realize that puppy-mill stores were still legal. It was saddest pet store I have ever seen. There were a couple dozen cages with either cage crazed puppies (new arrivals) or lethargic, depressed looking puppies (ones that had been there a while) sleeping on bare wires and far too many ignorant people waiting around for their chance to buy one and perpetuate that whole ugly scenario. It was made that much more disturbing by the fact that there did not appear to be a single employee that was out of their teens caring for those animals.

If you won’t take the time to find a reputable breeder or make time to connect with a rescue dog from a breed specific rescue or a shelter, then you should seriously reconsider whether you should own a dog. A dog should never be an impulse purchase. I walked out without buying dog food because I refuse to give any business to stores that treat companion animals like a lifeless commodity. The whole scene was pathetic.

 

1/18/2018

My second, 1 star review.

I came here today to pick up some dog food for my puppy and to exchange a harness. I opened the harness wrong and cut through the center plastic part thinking it was part of the packaging (my mistake). Although, there were no directions on the label on how the harness is used.

So I asked if I could exchange it. The store manager came over to process the return and said to me she wasn’t sure if they could take it or not. So after waiting 5 minutes for her to make up her mind, if she wanted to do the exchange or not, she came back and said they couldn’t do it.

They also didn’t have the specific dog food that I have been using. They replaced it with another brand they recommended to me. Which I was going to buy from them, but decided not to since they didn’t do the exchange. I decided to be a little petty and just buy the dog food and future pet related items from the Plantation location. Both are about the same distance from where I live.

So I went to the Plantation Petland location. And guess what? Not only did they exchange the harness for me, that wasn’t even purchased there, but they also had the initial dog food I wanted to purchase. A win, win. Being somewhat petty actually paid off.

So over a $12 harness, Petland Davie lost all my future business and are recipients of a one star review on Yelp, that might even affect more of their future business.

 

3/7/2018

I saw online that they had an English Mastiff for sale, which typically runs between $800-$1500. I called to make sure that it was still available and asked the price. They wouldn’t give me the price over the phone. So, we drove 15 miles to go see the dog. When I arrived, I asked how much the dog was and they suggested I let the kids play with the dog, which I did. Kids fall in love with the dog. Twice I ask how much the dog is and the girl says she’s waiting for her manager to let her know. Then rather than tell me how much, she brings out a Tablet to show me a long list of stuff that Petland offers with their pets. After a 10 minute spill, I finally said, ‘ we like the dog and we want her’. The girl says great, “she’s $5000.00, but that includes lifetime warranty and 3 months supply of food”.

Thanks bunch for wasting my time.

We’ve already found an AKC Mastiff for $1000. Don’t know if theirs had gold plates or what, but that’s a steep price increase…. Before I leave, the girl says, “we can finance the puppy for you and if you qualify you can do interest free.. I guess so, after you make $4000 profit from start.

 

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Petland Kendall

8236 Mills Dr.

Miami, FL 33183

954-442-3106

www.petlandflorida.com

https://www.yelp.com/biz/petland-kendall-miami

 

2/18/2018

I walked into Petland today and it was the worst experience I’ve ever encountered. First, when I walked in no greeted me, the employees were just chatting in the back. Second, as I start looking around I see the puppies and they looked sad and depressed, one of the puppies was seizing !!!!!and the employees didn’t even do anything about it !! THIS PET STORE IS HORRIBLE AND SHOULD BE SHUT DOWN!!!!!!

 

2/1/2018

This pet store charges between $5000-$10,000 for their puppies. They tell you during their “presentation” that if the dog dies within a year, they give you a new one. That’s their catch. The puppies are all sleeping every time you go in. They don’t give you costs over the phone. They put you in a pen for a few minutes to fall in love with the dog, then comes the BS background and fake stories. It’s actually quite sad. Everyone we’ve talked to has said the same thing about this place. I wish they charge the proper costs of these puppies so they actually find real homes. Oh and they push their “financing”.  And they blocked me from making comments on their Facebook posts since we told the truth. It’s sad. That should be laws against this.

 

3/2/2018

There’s a review from a week ago from VS that’s on point. Please, please, please Do not purchase any dogs from this petland or any other petland stores. The (1) Star here was only used to be able to write this review. I went in on Monday, February 26 to play with a boxer with Id #380. As the staff handed us the dog, we were told that the puppy was in isolation and being treated with medication. The puppy had at least 3 or 4 spots in her body with missing fur. Her belly had a crusty scab. After playing with her 5 minutes we also noticed that the puppy had a protruding lump next to the spine towards her back. My husband and I requested to speak with a manager or a veterinarian, no one was available. The staff had no knowledge what the dog was being treated for. The staff had no idea about the lump the puppy had. The whole experience was sickening, tacky and unprofessional as the staff sticks you with an iPad to try to convince you why you should pay $4500 for the dog. The staff is made up of young adults which lack preparation in dealing with public.

Today, Tuesday February 27 I followed up with petland corporate and I told them how heartbreaking my visit was. I was told that the store manager Nick would be contacted and in turn manager would contact me. My call to them was probably about noon time. Needless to say I have not heard from anyone from petland and the sick puppy was taken down from website. Additionally I was actually told in my call to corporate that this was a “returned” dog. My jaw dropped when I heard this, Petland put the dog back for sale instead of giving her the medical care she needs. I’m still waiting for management to return my call and an answer to my complaints.

Petland – for the first time in my life I felt like running out the door with your dog for the right reasons, to save her.

To all of you who read this, I couldn’t go to sleep tonight without posting this. I pray to God Petland got correct medical assistance to that poor puppy. I went to petland with high hopes even though my coworker shared her horrible experience when she bought puppy from petland and almost died. She begged me, “whatever you do, don’t go to petland”. She was sadly absolutely correct.

 

1/14/2018

If I could rate this place no stars I would ! Honestly worst place ever to get a puppy. Save your money folks! I asked them how much is it for a English bulldog that I saw that day. They stated it was $7,000. It’s wayyyover priced. English bulldogs at most cost $4,000. My mom wanted to get this toy yorkie that was there, she asked them how much and they stated it’s $4,000. When the average toy yorkie cost at most $2,000, and plus it’s not guaranteed that it will grow like a “toy yorkie”. We told the sales associate, that that’s crazy and over priced, we had other offering for $1200-$1800. And she stated that those places are not good and that they are puppy mills and doesn’t treat their puppies right. That’s BS. The puppies in petland look like they are all drugged, they don’t look like they take care of them at all. Guys if you want to save a puppy from that place do it, but it’s just to save those puppies lives, otherwise, go to puppies to go on 8th st, or imperial puppies, or luxury puppies, all the puppies there look happy, and clean.

 

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Petland Largo

10289 Ulmerton Rd.

Largo, FL 33771

727-585-3133

www.petlandlargo.com

https://www.yelp.com/biz/petland-largo

 

4/1/2018

bought a puppy in 2/18/18 we are still taking him to the vet for worms it is now 4/1/18…totally infested with worms, it was a bit more then expected because I spend so much on the pup I was not expecting to take the pup back to the vet and spend that much money…They are going to send $83.. on the vet bill because I didn’t take him the the vet they wanted me too…read carefully what you are signing..

 

1/17/2018

This place sold us a yellow lab puppy. The first day 01/12/18 the puppy was doing fine. The next day the puppy started to get sick vomiting / diarrhea so we brought him to there vet. They gave us some medicine to give him for his stomach. The next day he was still vomiting so we brought him back to the vet and he was diagnosed with parvo. The vet said there’s a good chance that the puppy will not make it. We brought him back to petland and they put him in a SMALL cage and said do you want us to call you if he makes it. No pet should be treated like this. This heartbreaking to the three children that we have.

 

1/6/2018

It’s a shock that this place has not been shut down. This store is highly unethical all around. You know a place has a high turn over rate when the “now hiring” sign has collected dust by the check out line.

 

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Petland Orlando East

453 N. Alafaya Trail

Orlando, FL 32828

407-273-8839

www.petland-orlando-east.com

https://www.yelp.com/biz/petland-waterford-lakes-orlando

 

3/24/2018

Petland breeders are the pits! Went in for a bit and saw a puppy and her paperwork. I did research on that particular dog’s breeder while in the booth. She had been shut down in the past for having an unclean puppy farm.

It’s 2018. Adopt, don’t shop.

 

3/7/2018

If I could give ZERO stars I would, I don’t know why these places are still open their dogs come from Puppy mills! They’re dogs are overpriced! Do not buy a dog from here, save yourself the time & money & get a dog from a shelter or an ACTUAL breeder!

 

1/24/2018

Very disappointed in the inexperienced staff here at petland.  In the 6 years I have been coming to petland to check on there pets, its gone from semi professional adults to young inexperienced staff.   The amount of dogs/puppies they have, the medical attention is very low.  The puppies I have seen have been dehydrated and needing bathing.  I have recently been told by my friend that one of there puppies has passed away due to be neglected to long.  Someone needs to manage this store alot better.  Just my opinion.

 

3/6/2018

I bought 2 Australian sibling puppies. At the age of one I found out one had genetic hip dysplasia and brother probably has it also. It’s a $3,000 to $6,000 surgery depending on we we decide to have done. Petland was notified and could care a less since it was little over a year so they were not covered. These dogs are my babies. Petland received a lot of money for the dogs and that’s all they care about. I will not set foot in store again. Prey that they will be shut down.

 

2/10/2018

Sooo, the puppies are super cute. The store is so crowded and smelly though. It literally smells like hot dog poop. Also the dogs are in poor condition. The puppy visited had poop all over him. Dried bits. I thought it was fleas or ticks at first. Also the dogs are incredibly over priced. The pup we were looking at was over 5k. And still not the most expensive in the store.

 

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Petland Orlando Lake Fredrica

3920 S. Semoran Blvd.

Orlando, FL 32822

407-381-5777

www.petland.com/stores/Florida/OrlandoLakeFredrica.htm

https://www.yelp.com/biz/petland-south-orlando-orlando

 

1/22/2018

If I could live a 0 stars, I would. Went to see an American Eskimo that they advertised online and was appalled on what I saw. This is my first and last time walking into this store. Shame on me for not reading the reviews in advance.

First, this store is run by very young kids with little to none social skills. Upon walking into the store, the smell was horrendous but some what expected of a pet shop. Upon walking to the cages, we were first in love with all the dogs, but quickly saddened by the conditions they are kept.  In the cage with the American Eskimo we were trying to view, there were 3 other dogs. They were all cramped in a small cage, stepping on feces..itwas absolutely disgusting.  Even with that, we decided to go ahead and inquiry about the dog. One staff member assigned us a view area sort of like a cage itself, we waited there for over 15 mins. Finally, after some additional questioning a lady brought the dog but then another one was assigned to us (sort of our case worker).

The puppy was the cutest little thing and we fell immediately in love with the puppy. We previously owned this breed so it was not hard to wanted to purchase the dog, at this point, I wanted to rescue all the dogs. Take them away from this deplorable conditions. When asked for the cost, they first make sure I saw all the packages they offer. After insisting, how much the puppy cost they said it varies. They wanted to sell me the dog for a low cost of $2700. Yes, $2700 ..are you crazy? A pure bred American Eskimo only cost about $1500. I told her this is insane, do you know the true cost of this breed? She said that the puppy owner sets the price. Puppies are expensive and that is the cost.  I overheard another dog going for $9000. What!!!!

This place should be closed. These type of stores should not be allowed.

I was so angry to have ever walked in there, and sad for all the puppies that are kept in such deplorable conditions.

 

4/3/2018

Don’t come here expected to be served in a timely manner. Everytime I come here it’s a long wait just for someone to get to the register to check out. Also seeing all the puppies locked up in a small pin is always depressing. When expressing my concerns to the employee I was told she was the only one working and was rude. If I didn’t need to come for frozen fish food I wouldn’t come at all.

 

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Petland Pembroke Pines

356 N. University Dr.

Pembroke Pines, FL 33024

954-442-3106

www.petlandflorida.com

https://www.yelp.com/biz/petland-pembroke-pines-pembroke-pines

 

3/15/2018

THE WORST SERVICE EVER, this is a puppy store and it should be a place of joy, instead Devon “The So Called  Manager” refused to give me a price on one specific puppy I was calling about, even though I explained to him that I live in Miami and would like to know if I could afford the pet before taking the time to drive there.  Liana, the store coworker tried to help but was very clear that the price of the pet was to be discussed at the store and that this was the company’s policy, Devon forced me to give him a budget otherwise he would not provide any further information….  In summary; I woke up this morning wanting to buy a beautiful puppy to surprise my 1 and a half year old daughter and had the worst experience over the phone.

I would never buy a pet from this specific store, the fact that they force you to obey their wishes make me feel like they do not care about the customer’s needs. They should not have the pets posted on any social media or site if they are not willing to at least provide an asking price for what they sell.

 

2/3/2018

I called Petland to find out if they had Frontline plus in stock for my pup.  The man who answered said yes.  I clarified the size of my dog and he said yes they have it.  10 minutes later when I get there it’s not in stock.  Why waste my time? Pembroke Pines Petland won’t get anymore of my $$$.

Also they should be taking better care of the pups instead of letting  them eat each other’s crap.

 

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Petland Plantation

801 S. University Drive

Suite C-106

Plantation, FL 33324

954-616-5467

www.browardpetland.com/

https://www.yelp.com/biz/petland-plantation-plantation

 

1/9/2018

Worst place to get pets. I got a ShibaInu January 2 2018. They had her seen by their vet before I could take her home to get like a health certificate. The paper said she was perfectly healthy and got her shots for a 2 month old puppy. We brought her home and I noticed she had diarrhea and scratching SO much. We took her to our own vet and they did tests and we found out she had a STRONG POSITIVE for giardia!!!!! We didn’t find out why she was scratching cause they didn’t want to do a skin scraping but the giardia was bad enough. To make it even worse I got it as well!!!! We tried to give her back because they sold me a sick puppy and lied about it. They told us we had to call some company and get accepted to give her back which is the dumbest thing. We talked to them and they wanted proof that the puppy had it and me. I went to the doctor the next day and sent the papers on monday. They said we had to wait 24-48 hours to get an answer. They told us they would pay for our medical bills. We we’re fine with it until we realized she wasn’t good to be a comfort dog cause she acts like a cat and I don’t like cats. We contacted them again and they said we had already passed the 48 hour limit for giving her back. We had to wait even if we turned the papers in the next day. And it’s looking like we won’t be able to give her back and have to pay for her medical bills. We can’t really go and pay money for medicine because we had spent almost 7 thousand for my last dog who had cancer. Had they told us the truth we probably would not have gotten her in the first place. DO NOT GET PUPPIES HERE, IM SURE ALL THEIR OTHER DOGS ARE SICK ALSO. I’m saving you the trouble of spending unnecessary money to make their puppies healthy. Go to a breeder or a shelter but DO NOT go to petland. Save yourself the stupid hassle of dealing with their pure stupidness.

Feb. 17 2018 update

So we were able to give her back and get a different dog. I got a chocolate lab male. He had kennel cough (not surprised) but it’s not too serious. Here’s the best part….. They gave me the “breeder” info for my pet and 1) they spelled the city wrong 2) there is no breeder with the name provided at the address 3) the only breeder with the same last name is for Rottweilers in the same city 4) they say on the breeder ifo that the phone number is “on file” but the number was NEVER given to me.

Seriously don’t go to petland. Go to a shelter or a ligit breeder. Even if the “breeder info” has everything filled out DO YOUR RESEARCH!!!!!!

 

3/18/2018

Googled one breeder they purchase from while in their store and that breeder was well known for having dirty and unfit premises.

 

3/8/2018

The store seem well kept and employees are really helpful.  I bought a puppygolden retriever

A I  hope he  will be able to live a long healthy happy life but I am uncertain because I found out he came from  a puppymill from MN  run by Leroy Yoder.  According to some reports, this puppy mill had some code violations for mistreatement. Now you can ask what is mistreament have to do with the puppy I m buying. Well the answer is that it can create some uncertainty about genetic diseases or diseases that the puppy may have in the long run. I do understand about the warranty issue that if your dog dies we fully reimburse or give you a new puppy or if your dog has some issues we fully reimburse and so on and so on… I also do understand that the pets at Petland  are cared by their own vets. However, selling puppy from puppy mills is a huge risk of investment and literally not worth 3500 dollars which is the value of an actual AKC champion breeder with genetic background and raised in a loving environment. Furthermore, the fact that these puppy mills have some violations further increase my concern that my puppy may suffer some issues in the long run as well.  He may even have been mistreated prior coming to me. This is because , according to reports and articles from research and news reports, these puppy mills mistreat their animals and produces in mass and also may have genetic issues or diseases due to their mistreatement. Now it is uncertain that it is the case but it s probable and in order to be certain to not be the case, please find a local reputable breeder and check the environment the puppies are in and interact with. At least you are  sure that your puppy will be healthy than being grown in a puppy mills, which are similar to factories

If you do in fact buy from Petland please consider buying a dog health insurance (even from a local reputable breeder I would suggest it) and please try to find out  who are the parents to see if there are any genetics  issues or if there are any probable issues  in order to prevent them.

My word for all Petlands and including this one. I do understand you may have a contract with these puppy mills  or Leroy Yoder. But if you don’t , please buy from local reputable breeder and  contract exclusively with them. Not only you will have healthier pups but also your clients will know and can get in contact with the breeder directly to know if there are any genetic issues. It will furthermore help to understand  the environment the puppy is coming from.  I am sure the demand can be met this way and can be safer

This is Leroy Yoder’s report where  my golden retriever came from and I refuse calling him his breeder because it is disgusting and unacceptable.

PLEASE READ  THE REPORT IT S IMPORTANT !

ftpcontent6.worldnow.com…

If petland is buying from these breeders then they are supporting their business and increase the risk for their pups to get sick. Leroy Yoder (the breeder of my puppy) had some USDA violations, according to newsreports  and other reports. Some code violations include but not limited to,  deplorable conditions for the dogs,  more than 100 adults dog own,  dog abuse, malnutrition of puppies and adults, and so on and on… it is quiet shocking that Petland support this practice and it s unethical at the same time. They also misrepresent themselves when they say, they do not buy from

Puppymills. If anyone needs more info, I would be glad to give it to them about the dog.

No information were clear about SUnny s parents. My puppy  was extremely skinny for his size when I bought him which is consistent with the Yoder s report as well. Please read it because it may be where your dog comes.

 

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Petland Sarasota

5380 Fruitville Rd.

Sarasota, FL 34232

941-343-9752

www.petlandsarasota.com

https://www.yelp.com/biz/petland-sarasota-sarasota

 

1/6/2018

I went into this establishment to look at puppies and it did smell pretty bad. They claim they get their puppies from breeders which may or may not be true, however, it was the prices of these dogs that shocked me!  They try to sell pups for $3,500 and up to 10,000!  I was really disappointed at that and they try to convince people to finance the puppy!  C’mon why are you robbing people!  Making puppies unaffordable, so they take longer to sell, and because they take longer to sell, their pups get sick.  I inquired about 2 puppies and they were both on antibiotics.  I was told they can’t be sent home, but you can leave a deposit.  Wow, I hope they go out of business.

 

1/25/2018

My son and I visited this establishment yesterday afternoon. We were going to buy some fish for his new fish tank. The store smells to high heaven! So many puppies, cramped together in the cages. The majority of them look terrified and dirty. When we asked one of the maybe 8 employees if we could have some assistance in the fish area, none of them could be bothered. All of hen replied the fish girl isn’t here yet. We were enjoying our time, so I was in no rush. My son wanted to pet one of the puppies, I obliged. The young girl brought us this fluffy terrified shaking smelly puppy! I felt so badly for him! They were more then happy to assist with any puppy questions, but couldn’t be bothered with anything else in the store. Although none could provide any background information about where the puppies came from, parents, registration etc. Finally the “fish girl” came and was so incredibly pleasant. Her name was Hannah, thank you for being the only pleasant thing about this visit! I hope she finds another place to work, this place is a mess! They are up selling the puppies for an obscene amount, and I highly doubt the puppies are in a healthy condition. Beware! Avoid at all cost.

 

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Petland Atlanta Dunwoody

4733-B Ashford Dunwoody Rd.

Dunwoody, GA 30338

770-396-7358

www.petlanddunwoody.com

https://www.yelp.com/biz/petland-dunwoody

 

2/13/2018

This store supports puppy mill operations by purchasing dogs from puppy mills to sell in store. They don’t vet them and sell sick dogs to unsuspecting families for insane prices. Adopt don’t shop!

 

1/25/2018

PURCHASES FROM PUPPY MILLS! We purchased two puppies from petland. One puppy had such bad hip problems within her first year, that she had to be put down because of the pain. The second dog developed aggressive tendencies and would bite members of our family. We rehomed the dog with a single woman who lives on a farm because the dog was too anxious in our home. We asked for the breeders name. Dawn Coffman. We were told by George, the manager, that he had visited the breeeder. However, we looked into the breeder. She has been reported to law enforcement for more than 225 adult breeding dogs. This is absolutely disgusting. 225 ADULT BREEDING DOGS. Please seek a real, licensed, responsible breeder. Places like this should be shut down for supporting illegal practices.

 

3/19/2018

I’m giving 1 star due to the treatment I’ve received since purchasing my beloved Black-headed (white-bellied) Caique last week, who is great, but was definitely OVERPRICED…by about $500-$600!  An employee told me all about their African Grey, and when I asked the price of my Caique, he opened his eyes super big and said “$2,000,” then WALKED AWAY.  He walked away from a “SALE”, which is later what he referred to me as, when he realized I was buying my Caique. He told his coworker (who was the one that actually helped me), “That’s MY SALE.”  The small animalsspecialist came up while I was already being helped, and asked her coworker why she hadn’t told her someone was interested in the Caique.  Her coworker told her, “the same way you didn’t tell me about the dogs.”  The entire transaction was in my honest opinion, UNPROFESSIONAL.  One employee present noticed the unprofessionalism and even called them out on it, saying the store would get the sale.  I once depended on the commission from “sales” to live.  So, I tried to be understanding and said they all deserved the sale, to avoid conflict.  I asked what was the estimated total amount of the transaction, and ended up paying about $200 more than stated.  I called the store 2 days after my purchase with some questions. I was put on hold for about 10 mins, and the person returned and just hung up.  I called again today, expressed my desire to speak to the store owner, and was told only a manager was available, and the store owner was going on vacation.  After my experience, speaking to a manager isn’t good enough.  I read a review which stated the store owner called them within 1 hour of them leaving a bad review.  When I told the employee, “I guess I’m going to have to leave a bad review to get a call from the owner”….she said “OKAY” very NONCHALANTLY…

 

1/25/2018

If you are looking to support a puppy mill business, look no further!! I bought a dog from here under the impression she came from a reputable breeder, as the manager told me she loves Dawn Coffman and has even visited her once. A quick google search however shows that Dawn Coffman is not a breeder, but a puppy mill with over 225 adult dogs being breed. I don’t know about you, but I’m not into spending thousands of dollars to support such cruel treatment of animals

 

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Petland Atlanta Kennesaw

2920 George Busbee Pkwy. Suite 101

Atlanta Kennesaw, GA 30144

678-581-9800

www.petlandkennesaw.com

https://www.yelp.com/biz/petland-kennesaw-kennesaw-4

 

4/4/2018

The entire business model of Petland Kennesaw is deception.  Stock the cages with the cutest, most desirable puppies and hire a bunch of high school aged girls and boys with zero actual animal knowledge (not their fault).  Of course the prices aren’t advertised anywhere because they know that NO ONE would come in if they knew the prices right away.  It is only after you and your family have fallen in love with the puppy and the puppy is licking your face do you find out the ridiculous price of the puppy.

READ IT HERE NOW BEFORE YOU VISIT: There isn’t a single puppy there under $1200.  That is not a typo, these are the most expensive puppies I have ever seen.  Of course they offer low interest credit cards for easy purchase and they are able to “go talk to their manager” and ge the price reduced… remind you of used car salemen?  This place should be shut down.  SHADY BUSINESS

 

3/14/2018

The staff is very friendly we fell I love with a golden retriever, I knew they were pricy but not this pricey. A normal AKC registered pup goes for around $2,000 this company told me that the puppy that we wanted to buy was…… $5,000!! Are you kidding me? And it comes with a 4lb bag of dog food.

They are ridiculous. We are here to buy a sweet puppy and give it love and a home.

I also asked the workers do the dogs get a chance to go outside. She said no they get to play a lot when people ask to see them. I was so sad and it really made me want to adopt the puppy even more but $5,000 is a scam and an insult.

I feel so bad for this puppy.

 

1/27/2018

Not buying a parakeet here. Went there for the first time on a Saturday evening. No one was looking after the birds. They we’re upset because uneducated people/kids kept trying to grab them. Put your hand out and the bird will come to you, if it wants.  Don’t grab and hurt it. Plain stupid.

Sadly, one bird came to land on my wife’s hand but kept biting her. Probably because it was mistreated all day. The layout of the bird cages just does not make sense.  Surrounded by people trying to grab them.

The puppy area was not much better.  Spending 10 minutes in a cubical with a dog is not a way to adopt a pet.

 

3/9/2018

I regret that my husband went out of his way to praise Morgan that helped us, when in reality she fed us lies. She ensured us that our Puppy kit was free and all items were included with our dog, but they tagged the costs on regardless.  $1400 for items that was not needed. Trust and believe this company will not progress manipulating people. Be careful what you sign they will rush you out the door…I knew my gut was telling me that something wasn’t right..I was in complete shock during the entire process..excited about my pet but utterly uncomfortable with their sales pitch. Something told me not to trust them. I will fight this.

 

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Petland Columbus

5592 Whitesville Rd.

Columbus, GA 31904

706-321-9921

www.petlandcolumbusga.com

https://www.yelp.com/biz/petland-columbus-5

 

3/9/2018

We bought a Bichon there a little over 2 years.  She is now blind in both eyes from a hereditary defect.  Careful what you buy here, just because they are expensive doesn’t make healthy.   Both vets we have been to said it was gene

 

3/5/2018

We bought a Bichon there a little over 2 years.  She is now blind in both eyes from a hereditary defect.  Careful what you buy here, just because they are expensive doesn’t make healthy.   Both vets we have been tosaid it was genetic.

 

3/14/2018

We payed $1800 for our German Shepherd who broke out in swollen rashes on his face and body, turns out he has genetic demodex mange from his mom. Thankfully it was an easy fix and he’s not contagious. Maybe instead of investing so much time and energy swearing that they only get puppies from good reputable breeders, they should actually look into what they’re selling. Sketchy and heartbreaking.

 

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Petland Mall of Georgia

3333 Buford Dr., Suite 2068A

Buford, GA 30519

678-582-2469

www.petlandmallofgeorgia.com

https://www.yelp.com/biz/petland-mall-of-georgia-buford

 

3/23/2018

This place is a joke. I wish I could give zero stars! Petland claims that the animals are the most important, but how so with parvo ridden dogs?  And people going home with a disease and having to go to the ER? Puppy mills must be your best friend. Research people. Look online at all of the complaints! How is this place still open?!

 

3/21/2018

I can’t believe this business doesn’t already exist on Yelp! This business opened up many months ago. We looked at this location for a new puppy and like everyone, swooned over their cut puppies. We were a little freaked out by the number of people in the business and the obvious stress it caused these little puppies. Then we asked the price and about fell back in our chair! Having purchased animals from breeders before, I knew what to expect but these prices are twice to three times what you should pay in some cases. They wouldn’t sell a single dog if they didn’t offer financing options.  Anyway, everyone has a right to spend how they see fit so that isn’t my issue. The issue is that my wife and I decided to wait 24 hours to think about it. We were told we could leave a deposit but we decided not to. I spent the next day researching Petland and realized this location is owned and run in connection with the Kennesaw location.  I found countless complaints against both locations due to poor business practices and selling sick puppies that not only died but got their owners sick! The local news channel did a big story about it.  I found a written statement from their old vet that clearly said they were pushing him to OK the sale of sick puppies.  That puppies would come in packed in semi trailers and many would be sick and dead.  So I decided that I had seen enough and we didn’t buy the pup.  We did however go back and have seen many dogs with discharge coming from eyes and nose. Many dogs with diarrhea. We have seen reviews on google buried by fake reviews from reviewers who had just one review, the review they just posted about Petland.  I’ve since learned they buy reviews by offering free stuff.  Listen, spend money how ever you want. Like I said I am not against breeders.  What I am against is animal suffering. I am against a business the knowingly lies and works to cover those lies. Just do your research. Look up the news stories on Facebook and via search engines.

 

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Petland Bolingbrook

744 East Boughton Rd.

Bolingbrook, IL 60440

630-739-1213

www.petlandbolingbrook.com

https://www.yelp.com/biz/petland-bolingbrook-2

 

2/17/2018

I came in on a whim and left nearly in tears. The poor pups are in little window boxes and don’t appear to be happy, healthy pups. What really got me was that all of the small animal cages were open to the public to reach in and grab the animals whenever they want. There is no supervision at all, and I saw multiple young kids reaching in to grab mice, hamsters, hermit crabs, etc. The small animals also had inappropriate water sources, as it was just in a bowl, when it should have been in a water bottle. Overall I had a horrible feeling about the whole situation and left immediately. A place like that is obviously in it for the profits and the animals are just “inventory” for sale.

 

1/14/2018

This store is absolutely appalling- I can’t believe they are allowed to sell dogs at all. They are so obviously uncared for- malnourished, filthy, injured, bad bloodlines, overcrowded- you would have to be a complete idiot to buy a dog here. Maybe if people stop buying dogs here they’ll have no choice but to stop selling them.

 

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Petland Chicago Naperville

720 SR 59 Suite 112

Naperville, IL 60540

630-357-3801

www.petlandnaperville.com

https://www.yelp.com/biz/petland-naperville

 

3/26/2018

Don,t buy bought a dog  and they lied about the breed and said knew breeder parents  ,  also had major problem health !!  Went through dna test that told us to do.  They terrible business should not be allowed run . Don’t saves yourself.  you full of you know Mr we called  many times talk your mangers . Also your staff fraud signed new loan paper work to change loan amount !

 

1/27/2018

Lol.  WARNING!!!  Claude is a really great sales person. He talked me into buying a 4,000 puppy who happens to have pneumonia but failed to mention that. If you’re going to purchase a puppy, don’t visit any petland locations please. Save yourself money.

 

Update:  January 27th 2018.

Dear Carl,

I’ve read your comments on every other negative review that you leave and everything is always super vague not helpful what so ever. If you actually cared about your customers or your puppies (which you don’t) you would go farther than posting in response on yelp. It’s a waste of your time and everyone else’s.

Another thing Carl. I’m actually 100% aware of your “return policy” which actually isn’t a return policy at all.

It’s funny, when I was in the midst of doing paper workand your sales person Claude, was explaining the “return policy” to me, then turned and laughed to his friend and they both looked at me and said “yeah return policy”  quote on quote.

After purchasing the dog I DID call, to talk about the return policy and I even mentioned to Claude that I remember his coworker joking about it with him and that’s how I knew it was a scam. Your version of a return policy is to bring the sick dog back and get  another dog (who is also probably sick, because they’re all sick there) it doesn’t mean you Get anything back. Just a new dog. Which is crazy because why would I fall in love with a dog to bring it home return it and bring it back because it’s sick for a brand new dog? Idiots.

And also, I didn’t look into the return policy because I made a quick decision and just decided to purchase a dog one day? It wasn’t an impulsive choice. Again, you wouldn’t know because you go as far as reading your customers yelp reviews and responding vaguely as if you know the whole story.  I looked into the return policy because I realized my dog was sick as **** and your salespeople are scammers. Just like you.

So whatever I kept my dog. I still have him to this day, it’s almost been a year since I dealt with that grimey place. There was no way I was going to abandon my dog back at that place. He did have pneumonia for about 4 months in which I had to go through Petlands vets in order for them to pay for everything. My dog was hospitalized for about two weeks. And was one multiple different medications when I brought him home. So all in all I’m really glad I didn’t take him back to that awful place and I’m glad that he survived through everything but there’s no reason anyone should have to go through that after spending 4,000 on a puppy.

OH AND ALSO:

They will tell you to contact pet solutions. Which is one of the shadiest companies that I have ever spoken to. They are on Petlands team. ( Obviously ) again a waste of your time.

If you are having issues please google Puppy Lemon Law

AGAIN, nobody buy your pups from this place or any other location of pet land. They’re good at what they do.

My heart hurts for the dogs and families that purchase from this place and come home heartbroken because something similar like my situation has happened to their pup.  If you don’t believe me check the other reviews. Google Petland Puppy complaints. And if don’t believe me specifically about this location then look through reviews on here or google Aurora Petland complaints.

Thanks for reading everyone!!

 

1/10/2018

They sold me a very sick puppy and then shrugged their shoulders at the problem.  I adopted a Chorkie 2 months ago.  I’m in 3K so far deep in medical bills.  Pneumonia.

These people sold me a puppy to watch it die.

They lie.

 

3/9/2018

I bought a puppy at the end of January after waiting a week going back twice to confirm my decision. My review is not about the puppy it’s about Petland’s process. My understanding and experience is within 48 hours you can return the puppy for whatever reason. The problem becomes you don’t get your money back you get a “store credit” type of return. You are now trapped in a vicious cycle of you have to find another dog you want instead. So, the consumer is almost forced to get another puppy which in turn really is not a good idea or fair to another dog/consumer for those that realized for whatever reason a pet purchase wasn’t for them.  I recommend that Petland consider changing their return policy so people can at least get their money back and move on.

 

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Petland Chicago Ridge

110 Commons Dr.

Chicago Ridge, IL 60415

708-636-8292

www.petlandchicagoridge.com

https://www.yelp.com/biz/petland-chicago-ridge

 

3/27/2018

Petland Chicago Ridge sell puppies that are from puppy mills. QD Kennel and Heritage Puppies are their two main suppliers. QD Kennel and Heritage Puppies are breeder/brokers whose practices are unethical. This information is no secret; it’s up to the customers/employees to confront the owner regarding this information. Employees are trained  (by the owner and Petland Corp.) to believe these puppies come from loving, magical puppy farms when in fact they are sourced from inhumane puppy mills. When considering buying a puppy from Petland Chicago Ridge, please ask loud and clear if this location does business with QD Kennel or Heritage Puppies. I already know the answer is YES because I used to work here.

 

1/3/2018

Waaaayover priced!! Nice people though.what kind of crazy person would charge 3500 for a German Shepard puppy that’s insane!!

 

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Petland Hoffman Estates

11 Golf Center

Hoffman Estates, IL 60169

847-490-8820

www.petlandhoffmanestates.com

https://www.yelp.com/biz/petland-hoffman-hoffman-estates-2

 

3/26/2018

Petland is a chain that is well-known for selling dogs from puppy mills. Their outlandinsh prices are 2-3x what a reputable breeder would charge and nearly 8x what you’d pay at a shelter, but they attempt to justify it by offering a 1-year warranty, bed, toys, cage, etc.

I volunteer with one of the big animal rescue sites and while we are aware of what Petland does, there is no way to shut it down without proof of the animals being neglected or treated unfairly. I walked in over the weekend just to observe the well-being of the puppies and numerous ones had visible health issues (which I documented on camera & will submit to the proper department for review) and many had no toys or blankets in their cages. While I have no doubt these puppies will eventually go to good homes, I will not support a company that is an obvious proponent of puppy mills and helps to keep them in business. Unfortunately, puppy mills are not yet illegal in Illinois and in many states, but many advocates are taking steps to eradicate this inhumane practice.

Please be wary of purchasing pets from any Petland location as they are bound to have a myriad of health conditions. Petland will deny this up and down, but take what they say with a grain of salt – two customers in the store were quoted two vastly different amounts ($3000 vs $4500) for a puppy just while I was there alone…

 

3/27/2018

Petland doesn’t care for their puppies at all. I was hesitant to buy from here in the first place because I don’t support puppy mills or the way they treat their dogs but I fell in love with this pup so I took him home which when I took home was coughing. His papers said that he was checked on March 21st and had no cough. He was not checked on or was given something to suppress the cough because he was not coughing when I saw him earlier that day. His cough sounded bad so I took him to the vet Monday . He had pneumonia and Petland is responsible for not taking care of this dog along with all the others. If he was cared for he wouldn’t have to be on a nebulizer and antibiotics right now. I will be calling corporate and going even beyond that.

 

1/11/2018

I love coming here to visit the pets and play with them. However, they have poor service and are cruel to animals. A close friend bought a tarantula at this location with a warranty and a few days after purchasing the tarantula, it suddenly died. Why? Nematodes. They sold him a sick spider and then refused a refund even though there was a warranty in case of death. They also have one cage hosting 5 ferrets, not cleaning up their mess and having these poor animals so crowded in this small space, walking around in urine and waste. Same thing with the dogs. Have seen many dogs mess not cleaned up after, even though there are many employees standing around. The employees here are not friendly, and sometimes they are rude or have an attitude when asked to take out pets. I would never buy an animal here again, and would steer anyone away from buying here..

 

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Petland Topeka

West Ridge Mall

1801 SW Wanamaker Road

Topeka, KS 66614

785-272-8900

www.petlandtopeka.com

https://www.yelp.com/biz/petland-topeka-2

 

3/25/2018

Bought a frenchie puppy for over $4000. Was told was in perfect health, came from a great breeder and they had a health guarantee. Dog turned out being deaf, needing nasal surgery, and had Gerardia(had bad diarrhea and took a month and a half to stop it). My vet confirmed all and also told me she was much younger than the store let on.

Looked into her breeder. She has numerous violations from the usda for inhumane conditions and not getting her animals necessary vet care. Doesn’t sound reputable to me.

Had to take a day off of work and drive to their vet to get a second opinion from their vet (initially they wanted me to drive 4.5 hours one way for a BAER test). After over a month of proving all this, caring for the pup, cleaning her poop, and my kids and other dogs are attached,  the only thing they will do is trade her in for a new pup, as though she is a broken refrigerator. They confirmed they can’t resell her. Story constantly is changing about what they would do with her if I did bring her back. Sketchy!

I live my new baby but she is a nightmare to train and I have to bring in the professionals to help me. They offered me 3 group training sessions 1.5 hours from my home at 6pm at night. Group training with dogs that can hear and only 3?!? That is about as effective as sticking a tampon in a dam! Not to mention that conflicts with my work schedule and the 3 hour round trip drive with a non potty trained puppy with diarrhea.

When she gets a couple months older she will need nasal surgery. There is another $1500.

Matters are only made worse by the fact their staff have been rude to me, even messaging me on social media, and pet solutions their organization hired to solve their issues has had me in tears at least twice.

Needless to say, non reputable breeding, they don’t stand by their products and rude, Rude, RUDE! This place is awful! If you must buy a pup, get one from a breeder and go their personally! These people have absolutely no heart!

 

3/3/2018

Will someone please give that iguana a tree (as they are arboreal) and some veggies – at least just for show? Keeps ramming his nose into the walls because the cage is entirely too small. Hard to sell a lizard when he looks like he’s in bad shape. Perhaps turning on the heat lamp could be a starting point.

 

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Petland Novi

27200 Novi Rd.

Novi, MI 48377

248-449-7340

www.petlandnovi.com

https://www.yelp.com/biz/petland-novi

 

2/23/2018

I wish I could give them zero starts. One worker girl had the biggest attitude when I was asking her a question. If you walk inside not once will ANY workers ask if you need help. If you ask to see a dog they just roll their eyes at you, so disrespectful. These poor dogs sit in these filthy cages all day. I’ve seen cages covered in poop and pee and they don’t bother to clean them! Shame on this store.

 

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Petland Blue Springs

1803 SW 7 HWY

Blue Springs, MO 64014

816-228-6868

www.petland.com/stores/Missouri/BlueSprings.htm

https://www.yelp.com/biz/petland-blue-springs-blue-springs-2

 

1/9/2018

Wow!  The smell of feces & urine are so pungent that I walked in and rushed my visit so I could get back out.  It’s toxic, cannot be healthy for the employees or pets.  A good ventilation system is desperately needed.

 

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Petland Joplin

3102 East 7th Street, Suite 400

Joplin, MO 64801

417-626-7020

www.petlandjoplin.com

https://www.yelp.com/biz/petland-joplin-joplin-2

 

2/2/2018

First of all, you should ALWAYS buy your puppy from a reputable breeder and not a pet store. These people generally don’t take their animals welfare into consideration, it’s only about money. A breeder will offer a two year guarantee on their puppy and you see the mom/dad on site so there’s no question about breed. Recent puppy purchase has turned disastrous. The owner won’t follow through on anything she stated when He was purchased and the monetary loss of nearly $2,000.00 is devastating. Please do your research!!!

 

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Petland St. Louis – Lake St. Louis

6131 Ronald Reagan Drive

Lake St. Louis, MO 63367

636-695-4503

www.petlandstl.com

https://www.yelp.com/biz/petland-lake-st-louis-lake-saint-louis

 

2/3/2018

This place sucks!!! The management is trash and they won’t let you look at the dogs unless you’re 100% certain to buy one. 10/10 wouldn’t recommend. All of the dogs look like they’re doped up on drugs!

 

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Petland Henderson

510 Marks St. #120

Henderson, NV 89014

702-454-7387

www.petlandhenderson.org

https://www.yelp.com/biz/petland-henderson

 

2/6/2018

LOL THEY TOOK DOWN MY REVIEW BUT IM GONNA POST AGAIN

I don’t even know where to begin.

Petland is a BIG joke. I pray that one day, petland closes down. Those puppies are born sick. And if you are not familiar with where those dogs come from, they’re actually from dumbass owners who continuously breed their dogs over and over and over without giving the parents the proper care after giving birth because all they care for is the money. AKA puppy mill. If you don’t believe me then you can do your research online and read the reviews from those who purchased from petland.

It’s the sad and disgusting truth of this store. The store conditions are horrible and not well maintained. Those dogs deserve so much better.

Save your money if you want a “pure bred” or a dog in general. But if you’re willing to save these dogs, willing to be patient and willing to put in $$$$ because of their sickness then go for it.

The vet they recommend you to go to isn’t even that great of a vet.

ADOPT. DONT.SHOP.

I already posted this review for the summerlin petland because both stores deserve to get shut down. do

 

1/29/2018

These people should be absolutely ashamed of themselves! These animals cannot defend themselves so us adults have to be advocates. How can they constantly sell sick animals and not get them the proper medical treatment? And how can they get away with this for so many years? How can they constantly sell sick animals and not get them the proper medical treatment? I came across this photo on a Facebook page. It’s disgusting!

Looks like the local channel news has a hold of the story and is going to blast this company out of business. Thank God!

 

3/26/2018

ADOPT DONT SHOP! These are all Puppymill dogs. The second we stop buying from these profit driven stores, the demand will stop.

 

3/25/2018

They sell dogs for 3500$ + first off!  there also a knock off from akc dogs they aren’t even legit akc registered breeds  !! Ridiculous!!  I have bought  three beautiful Pekingese akc dogs from private owners on legit akc registration websites for only 1200$ at most ! They sell shitty sick ass dogs who are crammed up In little cages with shit in there cage no food or water that I saw when I went in the store !!!Petlandstunk !!Petland is Horrible !!this store needs to be shut down ASAP !!!

 

3/21/2018

Bird prices are through the Roof 3 times higher than any other bird store in the valley I guess they want to pay their Mortgage with one bird sale .

 

2/14/2018

This place is so saddening… Not only do all the fish have ick. But the majority of the fish are dead with mold in the tanks. Smelled terrible, birds are not fully secured or protected in cages. Poor birds all look unhealthy and sickly. The dogs and other mammals all have nasty gooey eyes. Look hungry and did not play or roam the cages. Completely heart breaking.. Disgusting to witness, I can not believe the staff doesn’t care. Will be reporting them.

 

3/10/2018

This was by far the worst pet store I have been to. Nobody greeted us at the door, nor did anyone ask if we needed help. The smell of feces was throughout the entire store. The costumer service was horrible. The puppies cages were filled with urine and poop. I was with my little 14 year old sister and we came from across town to see the puppies because there is no Petland near our house. I had to walk up to a worker that was standing around doing nothing while clearly many people needed help. I kindly asked her if we could see one of the dogs, with an attitude she said ” no. I need to see Id” so I showed her my Id and she rudely said that only I could see the dog and that my sister would have to sit out. I understand that this may be a “new rule” or your store but your workers attitude towards me was very rude. I felt uncomfortable and we left the store. I didn’t see any manager out that I could have talked to. Overall my experience at this Petland in Henderson was the worst! We will not be visiting again. do not recommend.

 

2/1/2018

They only care about their money, rather than where the dog is placed. They have no idea how their credit company even works. Fell in love with a dog, she was $4000. I talked with the many teenagers that work there that know absolutely nothing about paying for the dog. They all assured me I would definitely be approved and it was just a matter of how large my payments would be. So there I was, absolutely in love with a puppy, playing with her for 30 minutes thinking I was about to take her home. They finally came back to me after running me through their credit system. Said I was only approved for $500. No dog in there is $500 first of all, and second of all, like I said, they assured me I’d be able to take this puppy home already. I offered to put down a $2000 down payment and pay the rest off. They said they couldn’t do that. I asked a bunch of questions about what system they use because my own credit card has a much higher limit. They had no answers and had no idea. Also said I couldn’t use my own credit card, it had to be their system that they don’t even understand themselves. I offered countless ways to pay for this dog and they weren’t having any of it. I left very sad, without my puppy, and with 0 questions answered. No offers to work with me at all or budge on price when the puppy took to me right away. She was even hiding behind my legs when they tried to take her to put her back in her very sad, small cage.

 

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Petland Las Vegas

8800 W. Charleston Blvd., Suite #3

Las Vegas, NV 89117

702-949-7387

www.petlandlasvegas.com

https://www.yelp.com/biz/petland-las-vegas-4

 

3/23/2018

Please think twice when buying a pet from Petland!

THE LATEST…..

Petland insurance requires to purchase 3 items a quarter (food being one) but what do you do when they don’t have the food you have been purchasing in the past??????? When your dog has sensitive stomach you can’t just switch to another kind. Yes, they ran out of food and they still make you liable if you don’t purchase three items!

 

1/29/2018

These people should be absolutely ashamed of themselves! These animals cannot defend themselves so us adults have to be advocates. How can they constantly sell sick animals and not get them the proper medical treatment? And how can they get away with this for so many years? How can they constantly sell sick animals and not get them the proper medical treatment? I came across this photo on a Facebook page. It’s disgusting!

Looks like the local channel news has a hold of the story and is going to blast this company out of business. Thank God!

 

1/25/2018

You guys. Look at this dog I got from the Las Vegas Animal Foundation. I got him as a puppy (3 months old) for $250 and that included all his shots and neutering. He is perfect and I love him. Don’t support puppy mills!

 

4/5/2018

Absurdly overpriced and the rabbits live in appalling conditions. Well, all of the animals live quite terribly. The rabbits have zero room to move around and just lay there as if they’re dead without moving. It’s horrible. Don’t support these sick places and adopt instead.

 

2/10/2018

Poorly treated animals. Beware some are very sick. This place needs to be shut down. What a disgrace

 

2/5/2018

I came here in looking for a new family member and when I got there it was feeding time but the lady that was feeding all these pups was just throwing the food like she hated that job and trying to hurry up so she could leave. These puppies looked sad and some of them I could tell they needed medical care ASAP. This place shouldn’t be open AT ALL.

 

1/26/2018

This is a sad place to walk into. The puppies are in metal crates with a very small square of plastic to lay on. The kittens look just as sad. No bedding or comfort of any kind. This place should not be allowed to sell these animals. They are overpriced and under cared for. It makes me so upset to walk into this store and see this.

 

2/3/2018

The puppies and kittens are in horrible conditions. Those working at the store don’t walk the animals enough. They are confined to a small glass shelf that isn’t even big enough for an adult to lay completely stretch out. The prices are super high and the quality of the pet you are getting does not match. Many animals go sick to their new owners because of the lack of consideration the store has for an animalswell being. Please stay away from this corporate animal mill.

 

2/9/2018

We wanted to adopt this Frenchie until we were told he cost $7,000!!   idk anyone that would spend that much for a dog?

 

3/17/2018

I am VERY UPSET AND FRUSTRATED at the fact that this “business” exists. My bf and I came In confidently wanting to buy a puppy. We were not greeted, and were ignored the whole hour we were there. I really hate to make it a race thing but it really was. We are Asian, and everyone else (customers and workers) were white. Keep in mind my bf and I got here before many others arrived, I asked for help politely but an older worker walked past me, said “one second” and literally went to the family next to me WHO JUST WALKED IN and asked if they needed any help which they didn’t. I look at her again and she MAKES EYE CONTACT WITH ME yet walks past me and asks other people if they wanted to play with a puppy. They say no and she wanders off as if I never asked for help to begin with. 10 mins go by and a younger worker asked if we had any questions, I asked how much a Frenchie was and she said “I don’t even know” and asks a coworker and she answers “$78,000” my boyfriend repeats “thousand?” TWICE and she says yes then later corrects herself to $7800 which is WAY overpriced for a puppy. We ask about another puppy and she answers “5,000” we say “oh..” in disappointment NOT because we don’t have that kind of money but because we know for damn fuckin sure a puppy shouldn’t cost that much. Then she rudely says “our puppies range from 3,000 and up”, WHILE walking away from us, not even giving us eye contact. Does this bitch think we can’t afford anything???? Dumb bitch. Aside from the most racist and ill mannered service, the conditions the puppies are in are TERRIBLE. They all looked sick, malnourished, and uncomfortable. Don’t ever come here, all the bad reviews says it all. I hope this shit place gets shut down and these “workers” never work in an environment with animals OR people ever again because they suck in all aspects of their so called service.

 

2/5/2018

Dogs are unhealthy, illegal pet breeding, ADOPT DONT SHOP.

I went to pet a husky, it had bad behavioral issues developing already. Puppies shouldn’t bite so hard that you bleed. The dog had liquid diarrhea all over the area when we were in the private room with it.

They’re making a fortune off these dogs, just adopt!!!

 

2/1/2018

I’ve been here once and am choosing not to return because I can not stand to see the conditions the dogs have to live in. It is very sad that they can’t even give them a comfortable bed or cage. These animals are suffering enough and that is the last thing they need! We need to be their voice and it’s disappointing that the establishment alone doesn’t choose to be that voice. Puppies were sick as well when they should be extra careful with those puppies and they seemed to be neglected. Not happy with this at all.

 

2/6/2018

I can’t say for sure whether Petland gets their puppies from puppy mills or not, but I can say that it is WRONG to breed & sell animals for profit while thousands die in shelters. I know many people justify supporting places like Petland because they want a specific breed, want a young dog, etc. But, at the end of the day, all you are really doing is funding an industry which takes potential homes away from homeless animals and continues to perpetuate that animals are commodities. Over a million dogs & cats were euthanized last year. If you want a dog/cat/bird/reptile/whatever- great. There are millions in shelters waiting for a home. If you’re dead set on a specific breed of dog- there are many breed-specific rescue agencies and you can use petfinder.com to find them. There are plenty of puppies and kittens in shelters as well. But for the love of God please do not support a business as repulsive as Petland!!! Don’t spend thousands of dollars on a Petland puppy because your money is going to a business that forces it’s animals to live in small wire cages with inadequate socialization and exercise. This past year I adopted a beautiful 8 week old Golden/Aussie mix and she’s an amazing dog.

 

2/3/2018

Got our baby here and thank god !! They tell you that the price includes free supplies come to find out it’s added on the bill ..we took her to her first vet visit and she was sooo sick ear infec and respitoryinfec.. the vet told us they New our baby and that she was sooo sick and just left their 4 days ago .. musti add no one told us she had parvo until  we cashed out they apologized and said she’s cleared ..also come to find out she had hernia surgery wasn’t told that either .. we love our baby and I’m blessed that she’s healthy now!! Makes me sick that this place is open still ..oh and I’m trying to google the breeder and puppy mills come up must I add 2,600 later they wanted 3,300.

 

1/5/2018

The problem with petland is they sell animals that are directly from puppy mills and to those who claim they don’t care about it, need I remind you all that these puppies parents are confined to small cages, petland only cares to make aover priced sale, and that for a mere $100 to maybe $200 you can go to the shelter and adopt an animal in need.  The staff however good at sales they may be are directly lying to their customers on how “high quality” their pets are. On another note I’ve seen some of those puppies there for months at a time, confined to those small cages so it raises the question: When and where are those puppies getting exercise? And secondly, since Petlandstaff have informed me before that they take pets home, what kind of conditions are these pets being put in when taken to an employee’s home? Save your money ladies and gentlemen.

 

3/9/2018

When I asked for the price of the puppy, Ashley told me the price will be $3,500 and it “includes” so many things like 1-year warranty, $100 gift card, food, and various pet supplies.  However, when you receive the receipt the receipt indicates the puppy only costs $2,900 and they charge you seperately for all the other items that are “included”.  They charge $150 for the 1-year warranty but, in order to qualify for the 1-year warranty you have to buy Health Extensions food and vitamins for a year or else the warranty is void. They charge the pet supplies and food separately as well.  The “included” $100 gift card was added to the bill and then was used to pay for $100 worth of additional items so the gift card is not “included”.  Ask for a detailed receipt BEFORE you pay for anything and read the fine print regarding any paperwork BEFORE you sign.  They will try to rush you through the paperwork and distrct you during the buying process, but be patient and ask questions and DECLINE any items you do not want to pay for.  It will save you hundreds of dollars if you still decide to buy a puppy from them.

 

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Petland Albuquerque

6600 Holly Ave.

Albuquerque, NM 87113

505-821-7387

www.petland.com/stores/NewMexico/Albuquerque.htm

https://www.yelp.com/biz/petland-albuquerque-albuquerque-2

 

3/7/2018

We regularly shop here and our experiences have gone from bad to worse.  From  a lady yelling at my son for touching a bird in a obvious area for petting animal to the most recent event of a rude manger during the death of a parakeet of my daughter’s.  We had purchased a parakeet previously and it died after about 6 months.  We returned to purchase a new parakeet and were told that there was a three-day guarantee if something should happen.  We still had a parakeet from before and were told that as long as we put them together and watched them for a little while they would be alright together.  This morning the new parakeet was dead after having only over night.  We returned to the store as our daughter was distraught over loosing two birds in as many days.  The manager was rather rude in saying that we had to bring the dead bird with us so they could see it was actually dead (again traumatic for my daughter).  Once we returned with the bird the manager informed us since we put the new bird with the old bird they would not honor anything and that we had not purchased the health guarantee.  We were never told about purchasing anything and were told there was a three-day guarantee.  At this point we were upset and simply asked for a refund if they would not replace the bird.  We were told no.  Essentially..too bad.  A little compassion and grace would have gone a long way but there was none.  The bags of dog food that I usually buy from the cost more than the bird.  Unfortunately the lack of compassion, understanding, and customer service have cost this store all future business, which certainly would have been much greater than the profit on the bird.  I rarely leave reviews as I am in the retail business as well but I hope to spare some families the same experience as we have had.

 

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Petland Columbus Bethel Road

2620 Bethel Road

Columbus, OH 43220

614-459-5989

www.petland-ohio.com

https://www.yelp.com/biz/petland-columbus-7

 

2/19/2018

Went here over the weekend disappointed. The prices for these puppies & dogs are higher than what you’d find at the pound, or the humane society. The store wasn’t that busy for a Sunday, & when I asked to see a puppy I was completely ignored. Made eye contact with one of the helpers & everything, & I seemed to be invisible. Most of the workers just seemed annoyed bringing puppies in & out of the cages. Also, nobody really smiled. If you want a puppy or a dog, maybe try checking other resources before you shop at a store.

 

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Petland Dayton York Commons

3444 York Commons Blvd.

Dayton, OH 45414

937-898-9100

www.petlanddayton.com

https://www.yelp.com/biz/petland-dayton

 

1/2/2018

We paid $3200 (not including supplies) for a SICK PUPPY MILL PUPPY. I love my pup and wouldn’t trade her for anything, but come on!! Petland has big ad campaigns against puppy mills, and are buying their pups from Amish breeders known for being puppy mills. We will NEVER buy another dog from a pet store again. I am glad that we “rescued” our baby from this chain. From now on we will be searching  through the rescue sites for our Rottweilers

 

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Petland Hilliard

5253 Nike Station Way

Hilliard, OH 43026

614-777-5733

www.petlandhilliard.com/

https://www.yelp.com/biz/petland-hilliard

 

3/27/2018

The dogs don’t have toys to play with, they have thin blankets. Their aquarium is nice and the hand held animals are good, but when it comes to the dogs they are just puppies that aren’t that taken care of. The team member didn’t even recognize us when we walked in and was just on her cell phone.

 

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Petland Lewis Center

86 Meadow Park Ave.

Lewis Center, OH 43035

740-548-2112

www.petland-ohio.com

https://www.yelp.com/biz/petland-lewis-center-lewis-center

 

1/28/2018

Don’t believe the lies these people tell you when you consider buying one of their puppies.  It’s all a huge money-making machine, and they will tell you anything to get the sale.  Of all the big, fat lies we were told about the puppy we considered buying, the biggest one was “we buy from very reputable breeders, not puppy mills.”   I regret to admit that I foolishly believed the lies and ended up buying a puppy that I was repeatedly told and promised came from a well-vetted family that breeds only this particular breed as a hobby.  One of the first red flags that should have shaken me out of my trance is how I was forced to sign and initial a load of paperwork (I.e. Petland’s legal “protection” from lawsuits) that was falsely summarized by the sales person who gave me no time at all to read over and verify her verbal summary of what I was signing on each page.  In the signed contract, I learned after getting home that I had apparently agreed that I cannot hold Petland accountable for any false information or misrepresentations that the store’s employees may have given me to secure the sale.  It even stated that there was no warranty and guarantee of good health and that any claims made regarding the puppy’s actual breed by the store’s staff and/or specifications made on all accompanied paperwork could be inaccurate.  The contract needs to be read carefully no matter how distracting the sales people will be to prevent you from reading the fine print.   Issue number 2: we were absolutely appalled at the way that several greedy and insensitive employees treated us after we refused to purchase 8-10 of their “strongly recommended” highly-overpriced puppy toys (plastic china junk that’s priced between 5-20 times higher than the same toys at the nearby Walmart).  We were guilted into buying a few toys, including a large expensive plastic toy key set that our puppy absolutely HATES so much that we finally threw it away after our other two dogs even refused to play with these highly recommended toys made in China.  The greed of these commission-paid employees puts the health and the best interest of pets at risk.   Unfortunately, We truly realized the extent of their greed after eventually learning that our puppy came from a very well known Amish puppy mill located in NE Indiana – even though we were repeated told over and over again by the salesperson wanting her commission that Petland buys ONLY from reputable breeders.  A simple web search was all it took to learn that the breeder of our puppy operates a puppy mill in an Amish Indiana community and breeds/sells/ships multiple breeds of dogs to pet stores and online buyers.  We love our puppy but feel absolutely foolish that we were duped into believing the big “Lie” that pet stores like this one are telling customers so they can continue buying from Amish puppy mills to sell for an enormous profit.  Even though we love our new puppy, we regret our foolishness and want to find a way to help stop the support of puppy mill operations.

 

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Petland Strongsville

1148 Southpark Center

Strongsville, OH 44136

440-846-2277

www.petlandstrongsville.com

https://www.yelp.com/biz/petland-strongsville-strongsville-2

 

2/25/2018

This place is terrible. Just like the other pet store in Southpark Mall. I will never come back into this store again. I used to stop in every now and then if Im in the mall to see what new breeds they had in but I will NEVER come back here. If you want to see a more popular puppy the workers will only let you see it if you are going to buy from them yet they will let teen girls who loiter and stand in groups by the glass; squealing at puppies, sit with a dog. I dont understand.

Not to mention the worst part, in my eyes. In the forgotten corner of the front of the store are the betta fish. Nearly ALL of the tiny cups with a fish have cloudy dirty water with poop floating all over. Most of the fish look or literally are DEAD! Why do you people just ignore them and leave them there to rot. That is so depressing and makes me angry.

Ironic a pet store with workers who claim they work here because they are animal lovers. Yet you will treat fish like they are not animals. You can clean up a dogs poop but not the fish swimming in there own poop. Fish should not be treated any less than dogs or cats.

Aside from my rant, if you ever need assistance or have a question the workers here will ignore you and continue gossiping with other workers even if you are standing right next to them waiting for them to finish.

 

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Petland Pittsburgh Monroeville

4100 William Penn Highway

Monroeville, PA 15146

412-380-2522

www.petlandmonroeville.com

https://www.yelp.com/biz/petland-monroeville

 

2/28/2018

Staff is nice enough but my heart breaks for those animals!!! The prices are ridiculous over $4000 for a mixed breed!!! I couldnt believe it. Alot of the pups look sick……save your money and visit a shelter

 

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Petland Pittsburgh Robinson Town Centre

1530 Park Manor Blvd.

Pittsburgh, PA 15205

412-494-7387

Pittsburghpetlandpuppies.com

https://www.yelp.com/biz/petland-pittsburgh-3

 

1/25/2018

If I could give this place 0 stars I would. My boyfriend and I walked into Petland expecting to be greeted by at least one of the five employees just standing in the back talking but we were rudely ignored. Furthermore we were in the shop for a good 30 minutes and still did not get greeted by anybody even though some employees walked by us. Also as my boyfriend asked to see the one puppy, we got a very rude tone answer in return while the employee didn’t even look up from the computer. God bless those poor animals for being in an environment like that. Do not plan on returning.

 

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Petland Knoxville

9339 Kingston Pike

Knoxville, TN 37922

865-766-2889

www.petlandknoxville.com

https://www.yelp.com/biz/petland-knoxville-knoxville

 

1/29/2018

I went in this store and got a sweet dog. She died within seven days and their own vet said he wished they would stop buying these tiny dogs because they don’t do well. The store honored its promise and paid me back for my vet bills and allowed me to pick out another dog. While I love my new dog, I am disgusted by the financial gain this company is gaining off me. They get people when they see their faces fall in love. Nice play, Petland.

I called up the financial companies they put me through because it seemed like I was close to being done paying. The dog cost 3k (my dumb mistake) and then I’ve paid a grand and still owe 4 grand. Math doesn’t make sense, huh? Interest.Interest.Interest. Before signing that line, call the financial institutions they are setting you up with. See how much the initial cost is to finance through them, the interest, and fees. I feel sick. I would go in and buy my new puppy her food, treats, toys, and anything else here. Found out they are up charging by more than 100% on items in their store too!!!!!! Go find a local Breeder. A company should want repeat business, people referring them, and people feeling great about their purchase. This place left me feeling gross, mad, and sick to my stomach.

Tip: Go to PetsMart. They will price match everything.

 

1/15/2018

BUYERS BEWARE!!!

If I could give “0” stars, I would!

First problem, they give all their puppies antibiotics to protect them from getting sick. Strange thing is as soon as I brought my 8 wk old French Bulldog home he was coughing and short of breath about 36 hours after leaving Petland, which is I think due to the fact that he already had Bordetella (kennel cough) and his antibiotics were working their way out of his system revealing the symptoms. He has had 4 visits to the vet in the 20 days I have had him. Now I have to go through the claims dept to try to recoup my money from vet bills.

Second problem, which pushed me to write this.

I had a family member willing to pay by credit card over the phone but they said they can’t do that and kept PUSHING these same as cash financing plan. I told them I was paying it all off before my first payment was due and then he ran my credit. I filled out 2 forms and he said he would run 1 and if they would cover the amount of the loan that he wouldn’t run the other one. He came back to me saying that it would have to be split between the two lenders because neither wouldn’t loan the full amount. I said that was fine as long as it was same as cash too. He assured me yes it was. Well 2 weeks later I find out that he flat out lied! I get a credit card in my name through the mail which I assumed had $2-3k on it and I would receive something soon from the other lender regarding the rest of the loan. One lender did cover the full amount after all and he lied and opened the other account anyway.

Third problem. Goes together with the 2nd one but makes me the maddest. I go to pay my loan off in full today only to find out that there was the tiniest line at the very bottom of the pamphlet they gave me that states that an Introductory Fee will be added to the principal loan. Never in all the conversations we had did he state that there was this fee and that same as cash was BS! INTRODUCTORY FEE WAS $500.00!!!

I am amazed at how crooked this business is and will be contacting the Better Business Bureau

 

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Petland Dallas Highland Park

11909 Preston Rd. Suite 1428

Dallas, TX 75230

972-386-7387

www.dallaspetland.com

https://www.yelp.com/biz/petland-dallas

 

3/18/2018

Lol $5,000 for a Pug. Other breeders we contact were $500-$1,000. This company is a joke. Instead of finding great homes for their puppies, they just want to make as much money as possible. We were willing to pay $2,000 (which is already overpaying an insane amount) that they turned down. Please go anywhere else.

 

1/10/2018

I had a review taken down because it said I was not a customer, therefore my review was not credible. I am not sure what led to that conclusion. Have I ever purchased anything from this store? No. However, I have been here as a consumer, making this a credible review. It was shocking to see dogs being sold in a store in general, but these dogs are not even old enough to be away from their mothers and litter mates. One suckled on my friend’s finger trying to nurse!

It is very clear by the obvious health issues and the prices that these dogs are not from reputable breeders. Very likely puppy mills. The Lewisville location closed years ago because the accusations were accurate. I am not sure how these stores are still alive today.

 

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Petland Frisco

2930 Preston Road, suite 810

Frisco, TX 75034

972-377-7233

www.petlandfrisco.com

https://www.yelp.com/biz/petland-frisco-frisco-4

 

3/24/2018

I went into Petland last Sunday and purchased my puppy. And here we are less than a week later and my puppy has passed away. We had an appointment with the vet they recommend for this Monday. I have to rip and run to have an autopsy conducted on my puppy to determine the cause of death. I have never disliked a place as much as I do Petland right now. The vet that conducted the autopsy informed us that numerous people have came to her because of extremely sick puppy’s from Petland and she often protest outside their doors. I will become one of those protesters! Please don’t purchase a puppy from this place!!!!!!!!!!!

Update: my pup died from Parvo. I will post a picture of the results on every form of media after I get them from the vet.

 

3/8/2018

$3000 for a German shepherd! All the dogs look so sad. All puppy mill dogs :/ This place needs to be closed down.

I asked the girl working if they are AKC certified … she “THOUGHT” so. How do you not know?

 

3/15/2018

This place has been a joke so far.  Brought our puppy in for questions regarding training and first after hunting down an employee they then disappear and do not answer questions.  Rude and terrible customer service !!

 

3/26/2018

AVOID ANY PETLAND!!!! I bought a Corgi on 3/20/18 not even one day after taking him home he was coughing, wheezing, shaking, having diarrhea and vomiting. I took him to a ER vet where he had a pre-temp of 102 and they gave him some antibiotics for nausea and 2 prescriptions. It didn’t seem to help my puppy since he still was not eating his food or drinking. The next day he had an appointment with his vet and we were able to be seen a bit sooner because of all the symptoms he was having. The doctor took a look at him said she would have given him all the same scripts that the other doctor would have given him but she had to give him fluids because he was dehydrated and his temp was now at 102.4. I took him home, he seemed a bit better since he was walking around, eating and drinking. The next morning though again didn’t want to touch his food, water and didn’t want to move he was very lethargic. I took him outside to do his business and saw that he had once again pooped brown and green but this time through up yellow since the vet that I took him to asked if he had vomited after being seen at the ER and I said no she said okay that’s good it means that medication is working and when I saw the vomit I called her right away. she saw me straight away and told me that he now had a temp of 103.4 a very high fever for a 2 month old puppy, still not wanting to eat still not wanting to drink. They didn’t know what was wrong with him and said he would not get any better. Unfortunately my puppy ended up passing away. I called PetLand at Frisco and conveniently the manager “was not in” and “not sure that he’ll be in tomorrow” I’m writing this review now since I’m sure that I also won’t get a call back since Moses (the guy that I talked to) spoke to me as if he didn’t care and like he heard the sam situation all the time, also ended up just hanging up on me. Please DO NOT  purchase animals from here.

 

2/14/2018

Petland Frisco is probably the one business in this city I passionately hate. NEVER NEVERNEVERbuy an animal from this place. Better yet, spread the word to boycott this sorry business. So here’s my story. We bought a golden retriever puppy from Petland in 2005. The owner and staff never told us of any medical conditions she may have had since they brought her in from Iowa. 3 years later, she died. She had kidney failure. We later found out that Petland uses puppy mills. Basically they breed animals just to make money, thus the animals could have health problems(ours did). So we ended up suing Petland and we won. It makes me so angry and sad that we lost our three year old dog and that Petland endorses this unethical practice. There is a reason protesters have been outside this place for years. It is a trap and I would encourage anyone to message me if they have any questions. I am looking forward to the day this place closes.

 

1/15/2018

The staff at this location were nice and polite, but the experience is not.  Not only are they over pricing for animals, but they do not test these animals for diseases.  Perfect example if you read the google reviews you’ll see one about how they treat these animals with respect and we love our animals, and ensure they all get their shots.  Sounds great but it’s a slight of hand, what they’re doing is vaccinating blindly.  No Vet on staff to test for things like I don’t know… Parvo maybe?!

My experience, I bring my daughter’s puppy home to her on Wednesday and in less than a week’s time, she’s diagnosed with a disease that could kill her.  What makes it worse is that I paid to take her out of pocket to an Emergency Clinic before her first visit to the regular vet.  She’s got less than a 50% chance to live.  Petland can keep their guarantee, the guarantee won’t look my daughter in the eyes and break her heart if it comes to that.  These are living pups that don’t have a bar code and restocking policies.

We connect to them right away and have emotional investments.  I’m sure if worst comes to worst,Petland Frisco will try to find a way to weasel out of the guarantee anyway.

 

1/11/2018

They knowingly & willingly sold me a dog w/ a birth defect and kennel cough that had not been cleared by their vet!  According to Pet solutions, Petland has gone above and beyond by offering to pay for medical bills up to the cost of the dog.  In addition to caring for a medically fragile dog I am to keep receipts and fax them and wait patiently for payment if any.  When you charge what is charged you expect a healthy, high quality dog.  I was told I could bring the dog back and swap but euthanasia was likely.  I was told I could keep the dog and get a new dog but who can handle two puppies at once.  I was then called and told that they still did not have the dog I wanted and my credit was about to run out.  Then, I was told there was no records of the above agreement.  I love the dog.  The dog is where he should be, but businesses like this should not be allowed to sell animals.  I feel like a fool for purchasing a dog here.

 

1/6/2018

My family had been bugging me for years to get another dog. Truly refused to ever walk in this pet store but one day did and saw our new puppy.  Their prices are RIDICULOUS, and we walked out, but all day I kept thinking about our poor dog. Went late that day and got him. I honestly feel horrible having given them our money, but I’m so glad we were able to get our dog out of that place. They can sell you a pet that “comes from a breeder” all day long but they really just come from puppy mills. I never believed those crazy people with the signs outside of their shopping center until I brought home our puppy who showed zero symptoms at the store, but got extremely sick by the next morning. Poor guy had giardia  and a horrible kennel cough. Took about 2-4 weeks for him to get better but he still has GI issues. Never again will I buy a pet from a pet store. I know they were giving him medicine to help mask his symptoms, I know this because I bought him on a holiday weekend when vets offices were closed, and took him to the store so they could give him “breathing treatment” and god knows what else. Do your research before you buy a dog.

 

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Petland Plano

1301 Custer Rd.

Plano, TX 75075

972-801-9300

www.petlandplano.com

https://www.yelp.com/biz/petland-plano-plano

 

3/25/2018

This is a puppy mill. They treat the puppies like they are just an object to be sold, not like an living being. I felt like they were trying to sell us a car the way they were talking.

 

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Petland Fairfax

9404-A Main St.

Fairfax, VA 22031

703-323-6355

www.petlandfairfax.com

https://www.yelp.com/biz/petland-fairfax-2

 

4/4/2018

The only reason I’m leaving a review is so that management would realize that 98% of their dogs are left to eat/roll around in their feces, because the workers don’t clean it. I recently went for the first time with a friend and we were both so shocked by the poor conditions the puppies are forced to live in. The puppies are also extremely overpriced. We asked for a price range for the puppies and the worker just said “in between 3-4.5k” without giving us a glance.

I would never consider purchasing a puppy from Petland and it breaks my heart to see all of the puppies there.

 

3/1/2018

HORRIBLE customer service, the puppies are way too over priced, one of my friends even told me they bought a puppy from here and it turned out that the puppy was extremely sick and they had to end up paying even more for the puppies medical expenses.

I went inside their store last month and all the little girls working had the ugliest stank face as if they hated anyone who came inside the store. If they were having such a bad day, they should’ve just gone home and taken their stank face elsewhere.

It’s cute to play with puppies and all but I do feel bad for them being stuck in a little box.

Please, if you’re looking for a puppy, an alternative would be adopting one or even looking on Craigslist. I bought my 8 week old, Spooky, from a lady for WAY cheaper than what these people sell all their puppies for. He’s the best, cutest, and healthiest baby ever.

 

1/20/2018

The puppy we looked at (a mix of three breeds) was dirty and smelled terrible. I wanted to adopt him just to get him out of there. They wanted $4k for the dog. When I scoffed they mentioned they offer financing. Financing for a dog? Nothing about this place seems right or ethical.

Yelp wants me to add more to this review just so it will post, so I’ll add the fact that no one from the company is commenting on any of these terribly sad and outrageous reviews is very telling.

 

3/22/2018

WHAT THE EFF IS WRONG WITH YOU FUCKING IDIOTS WHO HAVE PURCHASED PUPPIES FROM THIS OR ANY COMMERICAL ENTERPRISE LIKE THIS THAT SELLS PUPPIES ?????

You morons are just perpetuating the horrible fact of puppy mill breeding.  if you don’t know what the hell I am talking about go here:

bailingoutbenji.com/pupp…

 

1/14/2018

They have a sign that says “Adopt-a-pet”. NOT TRUE, they use that in order for you to be interested in adopting and then they start trying to sell the poor dog. If you are thinking of having a dog, just remember that you can’t buy love… but you can definitely rescue it. Adopt don’t shop.

 

1/22/2018

I had such an awful experience..I’ve been to this Petland a few times before and I got quality service but today, all the employees were just ignoring me. I asked to play with the puppies twice and these women came in after me and got to go in before me. Other customers kept coming in and getting to go ahead of me. Then they just ignored my friends and I the entire time we were there. Service was poor today..get better please.

 

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Petland Racine

2310 S. Green Bay Rd., Ste. J

Racine, WI 53406

262-598-1201

www.petlandracine.com

https://www.yelp.com/biz/petland-racine-racine-2

 

3/20/2018

We fell in love with our beautiful dog and were willing to pay an enhanced price for her; HOWEVER….Buyer Beware!  Their business model is to tell the customer a price that (in our case) was $603.09 above the price of the dog. They justify it by telling the customer that you are getting all these beneficial items.  We have been dog owners for all our adult lives, and currently have a one year old dog.  WE DID NOT NEED ALL THE EXTRANEOUS ITEMS THAT WERE FORCED UPON US.  When I asked if we could bypass the crate (we have two at home), we were told ‘no’.  I am feeling more and more resentful as we store these items that we did not need.  So for this reason, I would not recommend this establishment!

 

1/8/2018

Rude, snotty employee! We just wanted to know the sex of a puppy we were interested in and asked a worker that was walking by. She snapped at us and said we have to get on a waiting list. So we said “You can’t tell us if it’s male or female?” She shrugged her shoulders and walked away.  Maybe they should greet customers and tell them about the list. We would have loved to rescue a puppy from the crowded conditions but instead left with the thought that we will never go back here. Learn how to treat a potential customer!!

 

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2017-(Petland 1 Stars Reviews)

 

Petland Montgomery

7127 Eastchase Parkway

Montgomery, AL 36117

324-277-2226

www.petlandmontgomery.com

https://www.yelp.com/biz/petland-montgomery

 

8/19/2017

Bad customer service… esp the fat dude, he is so rude and lazy…. fire his a$$, everyone else is nice though, but 1 star for him.. oh and the cages are dirty and it’s a puppy mill..

 

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Petland Bradenton

3530 53rd Ave. W.

Bradenton, FL 34210

941-757-8038

www.petlandbradenton.com

https://www.yelp.com/biz/petland-bradenton

 

10/21/2017

New level of taking advantage of customers. I bought $60 worth of cat carriers and did not even use them . Today I was told I could not return anything bought during the hurricane????

They made big bucks charging ridiculous prices while people were concerned about their pets during the evacuation. Hope it was enough to last them a long time.

Can I give zero stars????

 

1/9/2017

I am a school teacher in Manatee county,  this summer I set up a saltwater tank for my students to be able to observe animals they do not get to see. I went to Petland Bradenton and spoke to their “fish” expert. I purchased 5 new creatures for my tank and the next day the fish were dead. I took the fish back and Taylor “the manager” said sorry they died, it must be your water. I had them test my water and it was great. I then asked for the manager or owners name. She was unable to give it to me. I then asked for an email address she gave me one that the owner does not see. If I were the owner I would look at who I have in charge. I am teaching our future and they were unwilling to help. Not a very good business model.

 

1/4/2017

This store sells puppy mill dogs. Stay away! Read up on puppy mills before you get a puppy! These are not healthy dogs, they are unethically bred, they are mistreated. Check any pet store out before you buy: nopetstorepuppies.com

 

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Petland Davie

11482 West State Road 84

Davie, FL 33325

954-474-4380

www.petlanddavie.com

https://www.yelp.com/biz/petland-davie-davie

 

9/22/2017

If I could give a negative review I would I called the store asking about a pug they said they had only seen one pug there in the last year 3 hours later someone from the corporate office called me and said great news two pugs coming to the Pembroke Pines location on Saturday so I visited the Pembroke Pines location and the Davie location on Friday prior to the pups arrival puppies were kept in cages no blankets no beds urine feces soaked pans sleeping on metal grates dogs were crying dogs were screaming when I asked about the price of a pug no one could give me an answer so I ask how much the French Bulldog was thinking it was similarly priced believe it or not the dog was between 7 and $10,000 I’m looking for a pet not an entrant in the Westminster Dog Show no one tries to help you the employees are rude I encourage you to avoid Petland find a reputable breeder or rescue a dog avoid this place at all cost

 

2/7/2017

I don’t normally take the time to write reviews but when I was this pet store today I was appalled by the cages these adorable puppies were subject to. More than several of these cages were past due to be cleaned out and the puppies don’t have a bed or blanket to sleep on. Why is this??? This shouldn’t be especially for the price of them! Since it wasn’t busy in the store, one employee was on their cell phone and no one even approached me. This place should be inspected. Would never recommend this place.

 

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Petland Kendall

8236 Mills Dr.

Miami, FL 33183

954-442-3106

www.petlandflorida.com

https://www.yelp.com/biz/petland-kendall-miami

 

12/31/2017

This place is highway robbery!!! Stay very veryveryveryvery far away. Literally save your money and go to a breeder or adopt a loving pet. Not only do these people try to charge you thousands of dollars for a puppy they are the rudest and hands down the worst customer service that I have ever encountered.The poor dogs that they are charging you thousands of dollars for are sitting in tiny boxes filled with their own urine and feces it was caked on the poor Huskey I was petting his paws were yellow!!!Horrible my only regret is not taking any pictures of the dogs so cruel. I wish I could rate this place negative zero stars.

 

12/24/2017

After doing an online search for a Goldendoodle, I found Petland and submitted an inquiry for a puppy I saw online. I received a response within an hour, which impressed me. After speaking with Alyssa, we scheduled an appoint for the same day (12/24) at 2:00 pm. I even was happy to know I could bring my current dog with me so they could meet and play for a bit. Upon arriving at 1:55, I was eager to meet the little puppy to which I was immediately told he was “just sold”. Of course, this was devastating as I had scheduled an appt. with Alyssa and received a text confirmation and all. I immediately contacted her again and upon her review, she couldn’t confirm that it was sold but noted that as if “10 minutes ago” it was still in the system so it must have just happened. Of course I then proceeded to ask – what was my appt. for then, and she advised “sorry, they shouldn’t have sold him”… of course, that doesn’t help me much when ultimately I was seeking to purchase a new member to my household, totally crushing my Christmas this year! I’ll never use these people again and more importantly – would never recommend this place to anyone for their lack of customer service and care for clients.

 

11/17/2017

First off I would like to let anyone know to stay as far away of this place as possible. They are horrible at business, and are liars and scam artists. They overcharge Puppies and tell you it comes with a bunch of stuff that comes into the price. For example they say you get Free Vet visits for life, 10% medical services from the Vet, 50% off Spay/neuter, and a complimentary Day Boarding at said Vet. However I took my puppy to the Vet and he said we still needed to give our dogs vaccines (which Petland Employee told me we don’t need anymore vaccinations and that she wouldn’t recommend it). I was okay with the vaccinations as I was going to do it anyways. The Vet has a program where you pay $300 up front for a program and it includes all the vaccines the dog needed (the vaccines would come out to around $300 anyways), free office visits, 20% off medical services, 50% off Spay/Neuter, and complimentary Day Boarding. So basically Petland does not provide these things the Vet does, so it does not come with price. On top of that they promise a a puppy for the rest of your life. So if anything happens to the dog including accident or Old Age, they will provide the credit I paid for a new dog. She basically told us you are getting 2 dogs for 1 price. Well after the sale is final, I’m reading the fine print and it is not part of price. You have to buy dog food, Joint Pills, and longevity drops through them every 90 days for life. That and extra $100+ four times a year for hopefully 15 years. That’s $6000. So I get a credit of 4500 after paying 6000. Oh and the Vet told us the joint pills are not needed for a puppy only for older dogs and the longevity drops are worthless. So this place is a scam and please stay away. The lady that worked there is apparently a Car Salesman on the side because they push you to buy a puppy and lie straight to your face. Oh and they have the testicular fortitude to tell me that after we agreed on price, they set us up with loan and don’t have to pay a dime until next month, they call and say they goofed up and forgot to charge us for taxes and want us to come back and pay $300. You can find similar dogs for half the price with a breeder or another pet store. If you want all those benefits, just go to the Pou Vet Group. Amazing Vet and he offers all the free vet visits and discounts with the same price you’d have to pay for vaccines anyways.

 

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Petland Ft. Myers

7091-13 College Parkway

Ft. Myers, FL 33907

239-277-9939

www.petlandfortmyers.com

https://www.yelp.com/biz/petland-fort-myers-2

 

6/17/2017

I walked in to this store today to get a Nylabone for my Chihuahua. This was the first time I had ever been to a Petland. My stomach sank when I looked to the right and saw rows and rows of cages full of unhappy puppy mill puppies. I had no idea pet stores still sold these animals. I normally go to PetSmart and Petco, where they only adopt out animals from rescues and shelters. The puppies at Petland were laying on wire in tiny cages with no warmth, no blankets, and atop urine.

I really want to emphasize that buying a dog from places like Petland isn’t rescuing an animal. If people continue to buy puppy mill animals, the puppy mills will stay in operation. And animals will continue to be abused. The only way to stop puppy mills is to stop buying puppies from places like Petland.

 

6/17/2017

Called earlier today, made an appointment with Anthony to see a Pomeranian.  Pictures were sent, price was agreed to as I explained that I was driving 2+hours to see this dog.  I arrive at Petland Fort Myers and find dogs in uncomfortable cages with no place to lay down – there tiny paws continued to get caught in the crates; the drinking water were in hamster like bottles and no food bowls…  A sales person AKA “pet counselor” asked if I needed help.  I told them that I had an appointment with Anthony.  The sales person responded that he was gone because he had to fix a “water well” at his house…  I thought to myself “well that’s good because I need to ask for this dog to be taken off reserve for me since I can’t support this mess”.  I point to the dog and say “Anthony put this dog on reserve for me” she replies “oh we sold it 20 minutes ago”.  I said “really?  No one thought it would be a good idea to call your client that was driving 2+ hours to get here?”…  As I walked away a supervisor/manager came to try to convince me to take another dog and said so sorry you drove so far.  My response to her was congratulations on your sell but, I hope you can live with yourself and what you all do here.  I don’t know much about the pet industry and I will buy my first dog soon however, never ever at a place like this.  I now understand why so many people are appalled with pet stores!  This is a horrible place for animals and buying from here and places such as this does not help those puppies and in doing so only supports a horrific industry allowing them to grow.  This is not ok!

 

1/9/2017

Do not buy any puppy from here! Or any pet stores. Pet land claimed they don’t get dogs from puppy mills and they say all their dogs are AKC and from the very best breeders. We bought a golden retriever and she is a great girl. Still waiting for our vet appt but when we bought her we asked them if we could see the parents. They said “for some odd reason the breeder never sends us the pictures but in the package on papers you can look the breeder up and ask” sure enough nothing but puppy mills came up when we typed in the breeder. They lied and rip you off. Please do research before buying dogs from pet stores. I don’t regret my pup at all she is a beautiful sweet girl. Just hoping no health issues since many people I talked to after buying my dog from pet land were saying there puppies were sick. Would’ve saved a lot from a breeder and would have an insight on what to expect from my dog when she grows. I am mainly saddened I have supported such an awful thing.

 

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Petland Jacksonville

13740 Beach Blvd.

Jacksonville, FL 32224

904-330-0152

www.petland.com/stores/Florida/Jacksonville.htm

https://www.yelp.com/biz/petland-jacksonville

 

9/19/2017

Do not shop here! Worst customer service and store policy ever! They obviously don’t care about their customers or want people to come back. I had bought a dog carrier before the hurricane and it did not fit my fat cat. Upon buying it, no one mentioned that there’s no returns or exchanges for carriers. It was never used, opened, etc. Tags and receipts with me, they said no because “people have a tendency to use a carrier, like before a hurricane and come back to return it”.

I said, “does it look like it’s even been opened?” She said that they don’t care, that’s the policy. Go shop somewhere else, but here!

 

8/21/2017

First time coming here have been wanting to come here for a while but always miss when they are open. The customer service here is awful. Took 10min for anyone to ask if I needed help even though I was waiting and not trying to be rude. Actually helped people behind me. I gave one of the girls the look of like to be helped nexted again trying to not be rude when she finished she walked the long way around the store to avoid me. Finally someone asked if I needed help then called a guy over to help me said hi then walked to where I needed help and ignored me and started helping another couple. Very disappointed also seemed over priced compared to some of their competitors.

 

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Petland Largo

10289 Ulmerton Rd.

Largo, FL 33771

727-585-3133

www.petlandlargo.com

https://www.yelp.com/biz/petland-largo

 

10/11/2017

Horrible horrible place. This is a puppy mill. Please do not buy from this store or stores like this. This is animal cruelty and they should be shut down and arrested.

 

11/9/2017

I was sold a puppy with a fatal congenital disease. After spending thousands on diagnosing, Petland is now fighting me on costs. It is unfortunately obvious that Petland has little to no concern about the animals they sell. They operate purely based on their bottom line. I’ll never regret purchasing my pup, because she is fun, loving and now my little buddy. However, I will always regret giving a single penny to this awful organization. Such a shame for the animals.

 

10/25/2017

Run far far away from here.  Don’t give this place your money.  These poor babies don’t deserve this.  Theae are clearly from puppy mills.  No reputable breader would sell their pups to this place.  They need to do some undercover investigation 20/20 special.

 

1/4/2017

My best friend got a rottweiler from here a month ago and had to give it back after 48hours because the baby had contracted Parvovirus while at petland. Parvo is extremely contagious with dogs(especially puppies). I hope your puppy is doing great and healthy but, you should be informed.

I tried to put this on a Facebook post of a nice couple who just got a rottweiler puppy trying to save them some heartbreak and was instantly blocked with the comment deleted.

Petland sucks.

 

1/8/2017

My husband and I went into the store to look at a specific puppy. My husband and then I played with the puppy. We were hungry and wanted to finish discussing purchasing the puppy so we asked if we could leave for lunch and come back. The Petland associate told us we could place the dog On Hold for 1 hour. I called them back within that hour letting them know we were coming back for the puppy and THEY SOLD the puppy out from underneath us. So unbelievably heartbreaking and unprofessional.

I WILL NEVER STEP FOOT IN THAT PLACE AGAIN!!

 

5/14/2017

Looked like a great place with many things but I don’t support places that sell puppy mill dogs for obvious reasons. I will go to PetSmart and Petco that help rescue dogs.

 

4/17/2017

We purchased a dog.. from the beginning it was sick.. after a few months we had her groomed. We noticed her back paw was different. When we took her to the vet the vet said we got a lemon.. he x-rayed the dogs foot.. sure enough it was missing a “finger” on her foot and a bone was missing.. The manager acted highly annoyed that we got an x-ray. We are concerned about what she will be like later in life. Will she have problems walking on it. We cannot breed her.. their response was they can’t guarantee breeding.. seriously people that buy full breed dogs most times are interested in breeding.. maybe they should sell mutts.. we paid top dollar for this dog and we are still waiting for some sort of response from the store. Oh.. the warranty (what warranty) is only valid if you buy food from their stores.. this place sells puppy mill dogs.

 

7/31/2017

As soon as the you open the door the stench hits you. I was horrified to see dogs two to a cage sitting in plastic box like cages with poor ventilation. No water or food, sitting on wire grates, no soft anything to sit on. All the big dogs were knocked out cold. Looked like they were dead or medicated. I was sick to my stomach and left immediately.

 

8/23/2017

Please dont buy from petland I know the animals are so cute and I know you want to give them a good home and I know you was thinking about going to petland to buy a pet thats why you are here but please listen to me first and dont shop adopt please I learned the hard way tonight dont let this happen to you .petland  gets animals from mills and most are not in great health petland will lie lielie to get your money I just bought 2 baby rabbits and 24hr later they both are dead !! I had to bury these sweet babies because petland does not care !!! They knew my bunnys was sick and did not inform me they knew that they was from a mill and didnt tell me that they was not weened and was pooping water how dare you petland then when I called on the phone tryed to blame ME saying I might have dropped them on there head omg please stay away from this nasty place I pray as I go to bed tonight for those sweet lilpuppys and critters its not fair ! They have 2 or 3 dogs I one cage on display want 4,5,6,7 thousand dollars crazy crazy !! And yes this is at largo petland in florida !!!

 

6/17/2017

I am truly disappointed with our experience at petland. If I could give 0 stars I would. They treated us worse than a used car salesman. We were told at the time of purchase X amount for the puppy we wanted, but negotiated a price down. We had also placed a deposit on the puppy that was to be used as a store credit later. At the time of purchase this was clarified over and over. When we returned to use the store credit for food on our puppy we were told this was not the deal. They ended up pulling a price for her that we did not agree on and the deposit was used to help us negotiate the price. A complete con-artist move, Alana (sad to think we wrote you such a good review too). We ended up not having a discount at all and dealt with the manager, Bridget. Bridget, you were extremely rude, dishonest, condescending, and unprofessional. The puppies are very cute but it’s not worth dealing with these con-artists.  All these puppies are to them are sales numbers – they do not care about them or their wellbeing. I will never support this store again and will not be returning. Spend your money elsewhere at Petsmart or local dog boutiques.

 

7/22/2017

Horrible customer service!!!. I took my 11 year old daughter and her friend to play with the puppies on a Saturday and was treated like dog poo. We had called ahead and were told we were more than welcome to play with the puppies but after spending some time with 3 of them in one of their “rooms” I couldn’t get anyone to help us put the puppies back! I waited for an hour just to get service  because we didn’t want to leave the puppies alone…I approached several salespeople while waiting and was told I had to wait for the original person who helped us who was nowhere to be found! Mind you, the rest of the staff was available but not to me…after our salesperson finally came to help us I told him I wasn’t going to purchase a puppy today but would possibly come back. I asked if we could see another puppy and they said no! They made us leave the room we were in…And there was even another room open! They said the rooms were for only “people who are going to adopt today”. Insane. Little did they know I was actually leaning towards purchasing one anyways .Will never return.

 

4/2/2017

I went into the store to look at a specific puppy. I did not show ANY intrest in any other puppies while there. I ask to play with the ONLY puppy I was there to see and told the sales associate that the puppy was the exact puppy I had been looking to purchase and asked how much? He gave me a price and after waiting 3 hours for the store manager/owner (Marybeth) to contact the breeder to get the weight of the parents FYI This is a designer small breed and she had no paperwork with that information in the store. She finally “said” she spoke to her favorite breeder and got the information. I said yes I will take him and financing would not be needed. She then wrote down the price which was not what the sales associate had quoted me. She then called him to the front of the store and said what price did you give her? He said the price he gave me and then said “I told her they started at that price” . This is a shady place that raised the price $500.00 dollars when they thought they had a sale. By the way, I looked up her favorite breeder when I got home….lots of complains on line about the breeder lying about the weights of small dogs and several complaints saying this breeder was running a puppy mill. Please stay away from these dishonest people at PETLAND LARGO !!!!

 

4/30/2017

I have seen dead animals there all the time. Fish has ick, hamsters eat their babies like its a buffet, puppies are always sicks. Birds often pluck out their feathers. The owners only care about $$ or they would treat their animals better.

 

1/3/2017

Please DO NOT buy a puppy here!!!! They are from puppy mills!! No reputable breeder would EVER sell their puppies to a pet store. The horror behind the scenes of bringing these very unhealthy and mistreated puppies to you is heartbreaking!!! You are almost guaranteed your puppy will either die, or have life long health problems. Buying a puppy from PetLand or from any pet store is directly supporting and contributing to the torture and abuse of the dogs that are bred, and to the puppies who are treated like garbage. This is all about money!! Not about breeding out of love for the animal. I witnessed the puppies at this store laying in their own urine and excitement in tiny, filthy enclosures. Horrific and disturbing. By buying these puppies, you are not rescuing them…you are continuing the demand for them. Find a breeder, go to their home, and see EXACTLY where your pup is coming from. There is a reason that they blocked me from commenting on their fb posts. There is a reason that no one is able to leave reviews for them on fb, or their website. PetLand should be shut down! They know exactly what they’re doing, and it’s dispicable!

 

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Petland Orlando East

453 N. Alafaya Trail

Orlando, FL 32828

407-273-8839

www.petland-orlando-east.com

https://www.yelp.com/biz/petland-waterford-lakes-orlando

 

11/16/2017

Petland Waterford Lakes is selling the puppy in these photos as a “rare color” Weimaraner. This is completely FALSE. This puppy is a fawn colored Doberman Pinscher with uncropped ears. Google “Fawn Doberman Pinscher” and see for yourself. I have owned purebred Doberman Pinschers, (purchased from ethical, Responsible AKC breeders or adopted from rescues) for 30 years so I REALLY know what I’m talking about. I also sent these photos to friends of mine in the Doberman world and all confirmed that this pup is no Weimaraner. Weimaraners don’t have the rust color points on the paws, chest, mouth and eyes. The profile of the dog, shows the pointed wedge shape of the head of a Doberman – not the more blunt shape of a Weimaraner.  If this were a Weimaraner, it would be a very poorly bred one that looks nothing like the breed standard. It blows my mind that people continue to buy dogs from places like this.

 

6/25/2017

This location, is crowded with not a lot of walking around room. The smell takes you over right when you walk in. Its sad to see so many animals into one dirty cage. They added more puppy play areas since the last time I was here, but that just added to the cramped amount of space.

 

9/15/2017

DO NOT WASTE YOUR TIME OR MONEY.

We got our puppy here a couple of weeks ago and he came with a parasite that required medication to heal.

The staff was really pushy and sold us on the package that includes cheaply made merchandise, extra items we didn’t need, and low quality vet care. We also paid way more than market rate for our breed of dog.

The only bright spot was that we worked with a gentleman named Alejandro who was really helpful.

 

12/2/2017

I come here because they have a great fish collection and I am a fish enthusiast. I’ve never had an issue before with their fish until recently. I went to the store to purchase fish for my 35 planted community tank and upon noticing adorable African dwarf puffer fish (I wasn’t educated on the species until after purchasing them) the fish attendant told me they were community fish and that they are fine with pallets and flakes for food. I was ecstatic until I came home to find four of my fish in my tanks with their tails eaten off. I then did more research to find that they are actually natural predators. I called the store to inform them about their misinformation (didn’t even ask for a refund) and was screamed at by the manager telling me their puffer fish are community fish and that it isn’t the fish cashing the problems. Highly unlikely considering  there are only one type of puffer fish that is tiny and can go into fresh water. She also stated she keeps hers in a 10 gallon community tank at home even though puffer fish require 5 gallons for territorial space. I only called so other people didn’t have the same problem as me and instead I was screamed at. Not happy with all of my dead fish and now having to start a new tank do to misinformed employees

 

5/21/2017

Would give a negative 20 if possible .

The store will still charge you for the 1 year vet coverage and 6 weeks puppy training even if you are not in the area to utilize the services .

They make you think you are going on a shopping spree for free or at a discounted rate. However once you see your bill you will see that they charge 500 extra dollars.

The puppy was malnourished and extremely underweight however at the time we were told she was small because her parents were also small. She was under 3 pounds at 10 weeks old which is tiny for a Shiba Inu.

Once I took her to the vet she was diagnosed with hypoglycemia and giardia (they make you sign a hypoglycemia waiver ) . The vet was extremely concerned of the health of the puppy .

We tried to research the breeder and turns out he passed away before the date of our purchase. We can see his name on the USDA list but nowhere else on the internet. After additional research it is not clear if he is even a breeder or perhaps a broker or some type of middleman. We called the President of the Shiba Inu Association within that state and he stated he had no knowledge of the breeder listed on our paperwork .

We tried searching for contact information for the parents of our puppy with no luck . At this point it seems as though she is dying , she will not eat or drink and even with the glucose medication she is lethargic .

Now Petland does not want to deal with you and makes you go through Pawsitive Solutions, of which they are not properly staffed even though it is apparent when dealing with legal timelines and health issues we need punctual assistance .

Do not even walk into this store and risk being tricked into buying a poor sick puppy .

 

9/20/2017

I wish I could give this place less than one star. PLEASE DO NOT BUY ANY ANIMALS FROM HERE. It’s a rip off and a scam! What they do to the animals is awful… they don’t care about taking care of them all they care about is making a dollar. We bought our toy poodle from here she was 3,700 I KNOW A TON!!! but we fell in love with her and they offered a payment plan so we couldn’t resist and say no. We brought her home and everything seemed to fine. 2 days later she developed a terrible cough, sneeze, and runny nose, so we brought her to Petland’s affiliated vet because it was free. He diagnosed her with Kennel cough (after doing research on kennel cough it seems to be that PETLAND is notoriously known for having dogs with kennel cough) and gave us medicine and assured us since we caught it in time she would be fine. Then the next day she was totally unresponsive, wouldn’t move, her eyes were rolling back in her head and she was shaking. We immediately took her to the PETLAND vet and all they did was give her an IV but it didn’t cure the problem only fixed it for the moment. We decided to take her to another vet (one that is a family friend and that PETLAND didn’t cover) she said it was going to be 1,000 to diagnose the problem and 3,000 for weekend hospitalization. She also assured us that our puppy was most likely from a puppy mill and EXTREMELY sick   we begged PETLAND to pay for her medical bills because we could not afford to pay 4,000 for her treatment, PETLAND said no and we had to give her back. It was a nightmare! We had to deal with the WORST manager I have ever encountered her name is Victoria. She was heartless and rude and kicked us out of the store for no reason! Later on the other managers apologized for her behavior but still this place is awful. Please don’t support their inhuman ways!

 

2/19/2017

I do not recommend this place to animal lovers. Dogs are cramped into tiny glass cages which are poorly maintained, Beta fish are dying within their containers . Worst of all they have put the dwarf  hamsters at child level and it is horrifying to watch them get squeezed poked and prodded by unattended children who cause unneeded trauma and pain to these already fragile creatures.

 

7/23/2017

Absolutely horrible place of business. Went there was s denied first. Tried applying online get approved. Called applied over phone, accepted sales associate picked out dogs in Price range. Fell in love with dog, while I was waiting for my partner to come and help finalize paperwork and take her home. Sale associate helped me pick everything out set up everything and I asked how much payment s would be she said 70-120 most. Partner arrives plays with dog and falls In love. Manager comes to help finish paper work and I ask how much monthly payment were again. She said “hi, didn’t she tell you? I told her to tell you. It’s 181. ” then we talk she says she feel bad we were lied to and comes back to see if she can help and ends up saying that monthly payments will be 287. Kept us at their location with all the ” paperwork and stuff” for 4-5 hours. To then leave empty handed heartbroken leaving a dog I connected with. Horrible rip off. Extremely disgusted and when Ask for owners number was given a basic generic customer service line for cooperate. Knowing they are a franchise who I can speak to the direct owner. I have the money to purchase puppy and won’t ever spend or hear. Employees selling dogs like used sales men telling us we can buy both for just this much more ( when we were deciding between two pups we love.) horrible. I feel incredibly  sad for the puppies

 

8/25/2017

Wish I could give this store less then one star. I’m currently sitting in the vet for the THIRD TIME THIS WEEK because my puppy (which I adopted a week ago) has pneumonia AND an upper respiratory infection which they did not tell me about, even when I asked why he had a cough. Because of that I have to administer medicine to him every 8 hours every day for the next 3 weeks. Today I came back into the vet because my poor puppy is now pooping blood. I have missed work 3 times now. When I called petland the tell them they sold me a sick dog, their excuse was that there was a “miscommunication” and I could “return the dog and pick out a new one if I wanted” ARE YOU KIDDING ME?!? Return the puppy….?! That’s all the offered to help even after spending an unreal amount of money to purchase the dog. I will never return and advise those not wanting to spend 12 hours a week in a vet office to STAY AWAY. Poor dogs. My heart hurts for all of them

 

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Petland Orlando Lake Fredrica

3920 S. Semoran Blvd.

Orlando, FL 32822

407-381-5777

www.petland.com/stores/Florida/OrlandoLakeFredrica.htm

https://www.yelp.com/biz/petland-south-orlando-orlando

 

10/29/2017

Go here is you want to be met with sadness by walking in to a wall of precious, adorable sleeping puppies that you can almost see the dream bubble above their little head saying “please pick me. Get me out of the crate.”

I only came in for a natural bone for my own dog. They didn’t even have any. I did leave with sadness for the pups that are left there though.

 

2/28/2017

Do not even open the door.

This business is set up to squeeze your heart; we knew better and we still walked out with a puppy that, two days later was diagnosed with pneumonia. We “rescued” her from deplorable conditions, and we’ll do whatever it takes  to make her well, but here are the facts: Petland sells sick animals, something a legitimate breeder or rescue would never do and sells them for an outrageous amount (which is why they don’t list prices on their website or quote over the phone).

Don’t even open the door.

Read the reviews. Google the place. Then find yourself a breeder or rescue.

 

12/26/2017

Really poor conditions and lack of care for the animals. It was my first time going to any Petland because I heard if you get a membership it last 2 years and you get free nail clippings for your dog. So I walked in and instantly got smacked in the face with the smell of urine and feces from multiple types of animals. The fish tanks were covered with algae. Don’t even get me stared with the puppies that were kept in the crates literally sleeping in their own feces. They all look sickly. While I was waiting for someone to take my dog to the back for her nail clipping I noticed a worker taking random dogs out of the cages doing something and literally throwing them back in the cage when they were done. Some guy came and took my dog in the back and I kid you not when I say he came back 30 seconds later. As he was handing her back to me I noticed his arm was covered in blood and I looked down at her paw and it was coming from one of her nails that he obviously cut WAY to short. I carried her out and by the time I left the store my arm was covered in blood as well. I won’t be returning and this place should be shut down! The pictures are after wiping down her paw twice.

 

7/13/2017

Holy cow…. What a scam….  $2,000 to $3,000 for a Boston Terrier? I had to ask the clerk, “You do know how much Boston Terrier pups REALLY costs, don’t you?” She then went to tell me what all you get….. But the thing is, I don’t want all that. All I need is a puppy.  SCAM ALERT.

 

8/20/2017

I was standing there looking at puppies and not one person came up to see if I needed assistance, I wanted to purchase a puppy. Meanwhile a couple came in and they got assisted immediately- decided to walk out and look elsewhere !

 

7/25/2017

Well let me start by say my family and I shop there often for bird food. My daughter was looking at the ferrits when some Spanish girl comes out of the back room and bumps into her and knocks her over then looks back and said “what”, I think her name was Adriana or so that’s what another girl said…Needless to say I won’t be back ever.

 

7/10/2017

They sold me a sick dog. I’m watching her health slowly deteriorate and their employees — just got off the phone with one — aren’t the slightest bit interested in helping.

I haven’t even is the dog a week. Symptoms presented on day 2, which means she contracted the virus in the store.

Their vet, before treating the dog, tried to uosell me. Then the diagnosis wasn’t accurate, as her health has continued to decline:

Call the store and they don’t care because all that matters is ripping people off.

They don’t deserve the one star.

 

7/17/2017

DONT COME HERE!! Very overpriced for the puppies, that aren’t even in good health conditions. If you take a close look, their puppies look sick. I noticed that some of the puppy cages were filled with diarrhea. $3500 for a Rottweiler that looks sick & underweight.

 

11/28/2017

Got so upset going in today and saw a lady in the back who seemed as if she was bathing the pups but was throwing them back in the cage and picking them up in a disturbing manner! They are abuseing those puppies and it’s sad!

 

4/3/2017

First, the place stinks to high heavens!  I don’t see how other people can take it.  It smells like  a huge litter box!  Next, the puppies they have are in small spaces and hardly have any room to move around and they look sick.  They all look so sad.  They don’t wanna be there.  I’d never buy anything from them.  And, it’s not just this location.  The one in Waterford Lakes isn’t any better.  There are tons of complaints about Petland, as a whole.  The smell probably bring the worst.

 

2/20/2017

Went there to see if I could get another wiener dog since I already have 2. They said they were having a special and one wiener dog was like $2,500. That is INSANE!! We got our dog for $600 and the female for like $730 in NC at a pet store and they were both only 2months old. PetLand is definitely overpriced complete insanity!

 

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Petland Pembroke Pines

356 N. University Dr.

Pembroke Pines, FL 33024

954-442-3106

www.petlandflorida.com

https://www.yelp.com/biz/petland-pembroke-pines-pembroke-pines

 

12/10/2017

PUPPY MILL DOGS SICK! BEWARE DONT PURCHASE FROM THEM.

We purchased my mixed breed shih tux and Maltese mix dog from pet land in 2005. We paid over a grand for him. We were not aware that these dogs come from PUPPY MILLS.

Puppy mills are large-scale commercial dog breeding operations where profit is placed above the well-being of animals. Bred without consideration of genetic quality, this produces generations of dogs with unchecked hereditary defects.

MEANING YOU WILL BUY A SICK DOG. Wether they get sick in the beginning or towards the end.

My dog didn’t live past 7 years old.

When he turned two he had white dog syndrome which was a “hereditary” sickness that happens in white breeds in which Brian inflammation happens. we had to hospitalize him and he was given prednisone for the rest of his life. At age 7 he started to get boils/wounds on his skin. 10K later we tried ever single treatment in the book to get him well again. He had open wounds and underwent surgery and he passed away.

It was the most sad and traumatizing experience. You’re better off adopting a dog from a private insured breeder or the humane society.

I signed the petition for a lawsuit after my dog died. SIGN THE PETITION TO SUE THESE LIARS.

 

6/6/2017

went to this store to look for a puppy to help with depression over son having cancer as an adult. shocked beyond! $5,400 for a yorkie!! I can afford, but after my shock, was ignored! drove to  plantation store as all are owned by different owners.  bought a beautiful black and white pure bred chihuahua for $2,000! chris, and manger, plus staff were great beyond. avoid pembroke location at all costs! horrible!  total rip off. will contact property authorities such as states attorney general. messed with wrong mom…shame on them! go to plantation right down the street. wow! god bless them! I am livid with other store. total rip off’s. thinking of doing a protest! welcome to america!

my bella is great!!!! thank you so very much plantation store and new friends!  god bless!

 

3/21/2017

Got puppy on 03/08/17 — Died 03/25/17!

Got my puppy and she has pneumonia. Every day back and forth to vet (North of Oakland Park Blvd.) and she is not getting any better. I’m very upset that I got my pet here!

Now my puppy is in the NICU at $1000+ for half a day. Get away from Petland at all cost! The puppies are dying!

 

10/28/2017

Overpriced puppies with a car salesman sales tactic. The prices starts at $4500 for a puppy!! Stay a way, do not come near this place, especially if you plan to come with young children, they won’t understand why you didn’t take the puppy. There are tons of listings in Craigslist, just be careful from scammers who is asking for a delivery fee to deliver a free puppy!

 

1/6/2017

They tried to justify selling a French Bulldog for; get this………..$8,900.00 PLUS tax because, according to them, they are a high demand breed and hard to find because they need to be born through artificial insemination and then c-section…. still, that does not justify a $8900.00 price tag.  Unfortunately, that poor puppy is going to be sitting there for a long time.

I rather save a puppy/dog from the Humane Society..

 

8/22/2017

If I could give this place negative stars, I would. Horrendous experience. I posted about my experience previously. THESE DOGS ARE FROM PUPPY MILLS AND THEY ARE SICK!!! PLEASE, PLEASE AVOID AT ALL COSTS. The employees make customers write a review IN STORE at the time of purchase and even tell them to give them 5 stars. Go to yelp and you will see all of the REAL negative reviews. THE VET THEY WORK FOR WILL TELL YOU YOUR PET IS HEALTHY EVEN THOUGH IT IS NOT. This happened to us with our pup. They told us she was fine and later found out she was extremely sick after a trip to the ER followed by a trip to my usual, trusted vet.

AVOID AT ALL COSTS.

 

9/23/2017

There store has the worst customer service that I’ve ever experienced in my life. The guy claiming to be the manager saying his name is Devon is so rude. He claims that he does not know the price of the puppies and that you must go to the store to find out the price. She said you have to make an appointment to find out and listen to the whole policy of the store. This place is a joke stay away.

 

9/29/2017

So the reason I’m giving 1 star is not because the quality of the pets or the quality of the store because it is a very nice pet shop but the reason is that I was persuaded to get a credit card to pay for a puppy. The prices are extremely expensive but they have you pet and play with their dogs in a little cubby hole while they give you this huge presentation on their company. They really know how to sell. The thing is I went there for dog food and left with a 5500.00$ dog. Is that insane or what ? Maybe I’m an idiot but they told me my payment would be 40$ a month and that their payment plan was great !! Well now 3 months into it I’m paying their minimum of 170$ a month and I have to pay off within 2 more months or I get hit with the incredibly high interest rate. This was not discussed with me at all. They only give you 6 months to pay the total which most people won’t be able to pay. It’s crazy !! They also trick you into buying this huge package consisting of a variety of treats that actually made all three of my dogs sick. They really are experts at selling and convince you that the dog needs this package which also contains a bunch of other products that do not work. I love my pup but this was a huge mistake. Think twice about even visiting this shop because once you play with one of these adorable pups you will fall in love and believe anything they tell you ! It happened to me.

 

5/16/2017

So the reason I’m giving 1 star is not because the quality of the pets or the quality of the store because it is a very nice pet shop but the reason is that I was persuaded to get a credit card to pay for a puppy. The prices are extremely expensive but they have you pet and play with their dogs in a little cubby hole while they give you this huge presentation on their company. They really know how to sell. The thing is I went there for dog food and left with a 5500.00$ dog. Is that insane or what ? Maybe I’m an idiot but they told me my payment would be 40$ a month and that their payment plan was great !! Well now 3 months into it I’m paying their minimum of 170$ a month and I have to pay off within 2 more months or I get hit with the incredibly high interest rate. This was not discussed with me at all. They only give you 6 months to pay the total which most people won’t be able to pay. It’s crazy !! They also trick you into buying this huge package consisting of a variety of treats that actually made all three of my dogs sick. They really are experts at selling and convince you that the dog needs this package which also contains a bunch of other products that do not work. I love my pup but this was a huge mistake. Think twice about even visiting this shop because once you play with one of these adorable pups you will fall in love and believe anything they tell you ! It happened to me.

 

9/7/2017

Overprice puppies!  I visited the location and was told all puppies were50% off due to the anticipated hurricane.  When I inquired the sales price of a specific puppy, she told me it was $2500.00 and  that on Saturday the puppy will go back to the regular price of $5000.00.

 

2/13/2017

I bought my current dog a chocolate lab from them almost exactly a year and a half ago. For $1300.  Which I thought was crazy then but he is an amazing looking lab so I justified spending the money again.  I recently went back with my wife to get him a buddy only to find out the labs were selling for upwards of $3400 now.  I tried to see if they could do a little better on price being that we were returning customers and they laughed and said to look elsewhere.  I’ll never go back and highly recommend others to do the same and to do research on their purebred breed of choice.  Not to mention I bought my dog at 10weeks and due to his horrible kennel cough they wouldn’t release him to us until it passed at 13weeks.  2 weeks went by prom the purchase date and I demanded my dog that was paid in full for which they were reluctant to do.  However, they had no problem taking my money.

 

6/14/2017

We brought our 7 year old daughter in to look at the puppies, and were prepared to look at dogs in the $1,000 to $1,500 range, only to be surprised that they were 4X that amount.  The sales rep kept trying to justify that amount through a ‘financing plan’ they offer.  The whole experience really turned us off, and we will look for a place that we feel actually cares about animals and doesn’t just treat them like lucrative commodities.  But I guess if you don’t mind paying triple the amount of an accredited breeder because they offer ‘financing’, then this may be the right place for you.

 

1/6/2017

I was told a French Bulldog was $9,000. Thats right, dollars not pesos. These people are out of their minds. Quite honestly, for that much money, I’ll rather rescue a dog from the pound and go buy me a car. Don’t even bother to go here. Save your cash and buy elsewhere.

 

1/18/2017

They sold me a rabbit for my 5 year old as well as vitamins and supplies this past Friday (1/13/17) . The bunny was one of he smaller ones and I asked about vet visits and all. The girl told me first year of visits would be covered and she would write down the info (never did) I called the store last night (1/17/17) because the rabbit wasnt very active and was not eating much, they gave me the vet info and told me the bunny was probably stressed but they couldnt do much. This morning the bunny was dead. I called the store and they asked did I purchase vitamins, I advised them that I did. They told me to come in and they would handle it. Well they wanted to obligate me to get a new bunny and I refused, making it clear that Iwouldnt want the same fate because of the effect it would have on my child. The store rep then called the owner who refused to speak to me but told him I needed a physical receipt. I informed them that I did not have one but I had my bank statement and my bank card so they could possibly look up my purchase by date. the rep said I was not in their system (girl who sold me the rabbit conveniently never entered me) and that he could not look anything up with my card. I asked where is the copy of the reciept that I signed for them, he had no answer. I left the store and called corporate who told me that they could indeed look it up by date and should be able to pull up my purchase but that this particular store is a privately owned franchise not corporAte owned ao basically other than reaching out to the owner they cannot do anything. Ended up having to dispute the charge with my bank. Stay away from this place, they sell sick animals!

 

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Petland Pensacola

6235 N. Davis Hwy.

Pensacola, FL 32504

850-637-1123

www.petlandpensacola.com

https://www.yelp.com/biz/petland-pensacola-2

 

11/24/2017

Please continue prayers for our poor sweet baby Stella. She is currently under the amazing intensive care of Dr. J. Acosta, at Veterinary Emergency & Referral Center on Davis in Pensacola, FL. On November 19, 2017 me and my love purchased an adorable 2 lb baby Maltese from Petland Pensacola… the next day, 11/20/17, she wasnt too interested in food but ate a little; the day after, 11/21/17, she started sneezing and wouldn’t eat much, only out of my hand would she take the food; the next day, 11/22/17, she began hacking and vomited a white mucus and wouldn’t eat but two bites out of my hand. The morning of 11/23/2017, at 4AM on Thanksgiving she woke up us with a repeated hack so loud and dry following a choking sound that wouldn’t stop unless she would finally fall asleep…. with these symptoms she wouldn’t eat period or drink water. I took her to the emergency room where the doctor pressed the immediate need for in house care with x-ray’s, iv cathitors with fluids and medication, cough suppression, nebulization, and an oxygen kennel if necessary if progressing signs show that she cannot breathe oxygen on her own. We of course said yes to this bc the doctors recommendation and concern for her declining health surely came before our finances; this baby is our child. We loved her the moment we saw her and to see her so sick was extremely emotional and disheartening. We got a phone call that night at about 8 p.m. with the radiograph results. Stella has pneumonia and may begin to become unable to breathe the normal amount of oxygen on her own. The most disheartening fact of all of these on behalf of Petland Pensacola, is Petland’s reaction and words when informed of Stella’s health position. I am appolled at the lack of any concerns from Joe, the manager at Petland Pensacola. Mind you, there is a 14 day health warranty at Petland. Due to their promise to sell healthy puppies to the consumer. They will pay up to the cost of the puppy in vet bills if you go to the vet of their choosing. I have included a summary of my conversation with Petland’s manager below.

Recap of the teleconference with Joe at Petland: Because of ER vet costs, he suggested we take her out of ER to the their chosen vet and they will pay the costs. We were sold a sick puppy–  we know our consumer rights..828.26 FL statute. I told him that and he began to stumble over words..he tried to feed me false information stating “it’s that time of the year” …and sneezing/coughing is not serious just like humans. FALSE. He even said this after I told him that she had pneumonia. Her condition as he was told by myself, is serious, provided a licensed veterinarian’s recommendations for our puppies symptoms! He just kept repeating to call the third party claims number… She is still under the care of the veterinarian at this time 11/24/17… It is unknown how long she will need to stay to become stable enough to come home and not have to be on the nebulizer & to breathe oxygen on her own. On the phone call he did not once asked about the state of the puppy and I told him that I said I found it interesting that he did not ask one time during the duration of the phone call about the state my little puppy was in. He only suggested to take her out of the ER & take her to their vet bc then it would be covered….I told him he was contradictory to the forms I signed. The limitations that I initialed to the Florida statute say that Petland will cover any costs associated to Olive Branch veterinarian & their referral on holidays is the ER that I took my pet to… therefore they are absolutely responsible for the costs incurred. I then asked Joe to tell me why on earth would I take my 2 pound puppy that is attached to an IV catheter, antibiotics, cough medicine and a nebulizer…etc. out of the environment that she’s in to get poked and probed again?…does he have no heart …and he said he was only trying to save me money… He again told me told me to contact the third party claims buisness and I said I understand completely why you have no response.

I am appolled with the retailer Pensacola Petland and I want it to be known that they do not care about their animals nor their consumers. I am fully confident that they knowingly sold a sick puppy to a consumer. It was announced to us upon purchase that she was a picky eater… It all makes sense now why she would not eat because she was getting sick. I am fully confident as well that they knew this. Their lack of concern for our puppies health, well-being, and survival is atrocious; it should be noted, provided, and shared as information to the public. I am publicly announcing the horror that we are going through in hopes that no one else has to go through something like this in the result of Petland Pensacola’s lack of healthcare for their animals and to prevent another consumer and their funds being at the mercy of Petland Pensacola. Please share and pray for little baby Stella.

 

8/15/2017

If I could give no stars I would whatever you do, do not purchase a puppy from here. We purchased our dog two and half weeks ago and we have learned today the he had PARVO!!! Which is a serious life threatening viruses which is highly contagious. He got it from the our vet confirmed it and also confirmed he was not fully vaccinated when we purchased him. The outcome of our sweet puppy is unclear as this is a virus and can’t be cure if he can’t fight this and with puppy who already have a immature immune system the odds are against him. He will most likely have to be put down. Please save your self the heartache and purchased your dog from a breeder

 

6/9/2017

I have been thinking of getting a new puppy for some time. Today, I accompanied my boyfriend to Petland to buy supplies for his fish tank. I decided to look at the puppies and asked to see a bernedoodle that I saw. The “puppy consultant” put us in a cubicle and brought the bernedoodle puppy to us. She explained that he had a runny nose and a “cold.” The puppy was lethargic and appeared not to feel well. He smelled so badly that  I reluctant to touch him. I wanted to pick the poor little guy up to provide him some comfort, but he reeked of a bad odor. He laid on the floor and did not interact, even when coaxed. He then stood up and vomited. The pet consultant returned and explained that the puppy was on antibiotics (he had green mucous in his nostrils and a cough) and that Petland would provide the medications free of charge if we decided to take him home. Out of curiosity, I asked how much he cost and if he came with a guarantee. This sick puppy was $2800 and came with only a 14-day guarantee – even when sick. The “pet consultant”, a young girl, presented as if this was no big deal. Later, the same consultant returned and said that we could return in 3 days when the puppy was “better.” Petland was treating this puppy with antibiotics and had full knowledge that he was sick. However, he was housed in a cage with 2 other puppies,  was allowed to be in contact with me and anyone else, and was allowed to be handled even though he obviously was sick and lethargic, and, initially, was still for sale. Pathetic… Shame on you Petland. I’m sitting here tonight feeling heartbroken for this little puppy (and all the others) and reading review after review of horrible stories regarding puppies that were purchased from Petland. I will never spend another cent in one of their stores and cannot begin to understand how they continue to get away with this and even worse.

 

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Petland Plantation

801 S. University Drive

Suite C-106

Plantation, FL 33324

954-616-5467

www.browardpetland.com/

https://www.yelp.com/biz/petland-plantation-plantation

 

8/23/2017

I bought a puppy here a little over a week ago. She not only cowered from the lady in the back when they went to take her out for me to see her, but they claim the sister of my puppy was injured while someone was playing with her. I can only imagine that it may be they injured her themselves if my puppy was so terrified of the lady behind the glass! Then when I got the puppy home, she not only had kennel cough (THANK GOD my older dog was already vaccinated), but she also had Giardia, an intestinal parasite. When I called the store, the girl who answered didn’t even sound like she cared. I’m sure the other puppies in the store have it as well. Who knows how many people aren’t told this by the ‘free’ vet that they’re referred to. Plus it also says on their paperwork that they aren’t responsible for any dewormers. How convenient!

Their prices are also outrageous for their puppies. Not only because of the puppy, but because they have all this ‘STUFF’ they’re pushing on you. And they refuse to take most of it off. Even if you tell them you don’t need it. So even if you get them to drop some of it off and they tell you something is included for free, it’s really not. You’re still paying for it. They just hide it in the price of the puppy, take a look at the paperwork and see how much the puppy is on the paper!

Not only that, most of the puppies were lacking energy, looked like they were either sick or lethargic, and who knows what else. Pet stores should have to have stricter rules in place for the condition of their puppies!

 

12/21/2017

Another sad excuse for a puppy mill!! Go to a breeder, not a company whose 1st priority is money over the animal. I’m disgusted….read the reviews….scarey!!!!!!!!!!!!!!

 

11/29/2017

Buyer beware!! I bought my puppy here in September for $3,000. I looked at my bank statement and saw I was actually charged $4,000. After going back and forth with the store and the actual corporate office, they told me there was nothing they could do because the store was bought out and they have a new system they use. Not one person was helpful or friendly. They could care less!!!! This place is a RIP OFF!! I highly recommend you shopping elsewhere.

 

3/15/2017

Went into this store today and EVERY single cage had feces in it and the store stunk.  None of the puppies had any energy and the staff didn’t even acknowledge us.

 

9/14/2017

My family and I just had the most horrible experience here. We found the perfect puppy after weeks of searching for my son’s birthday. The sales associate was great and we were able to negotiate the price until the owner changed its mind at the last minute. My kids were distraught and confused over such greed and heartlessness. Do not contribute your hard working dollars to this store they are completely unreasonable and untrustworthy…

 

5/1/2017

Don’t buy a puppy from this place! They are sick. So called “vet checks” are done but literally look at the puppy for maybe 30 seconds. Never let us take our dog home, just kept saying “she’s on meds”. Never telling us what was wrong with her. Not to mention they over price their dogs. They say they get them from so called hobby breeders. Lie. Because the breeder they said our puppy came from was non existent. No where to be found. Said she was from Missouri. Top puppy mill place. Save your money and buy from a real breeder so you can assure that your puppy will be healthy and not from a mill.

 

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Petland Sarasota

5380 Fruitville Rd.

Sarasota, FL 34232

941-343-9752

www.petlandsarasota.com

https://www.yelp.com/biz/petland-sarasota-sarasota

 

4/20/2017

I was visiting FL (apparently I need to include my boarding pass as proof) and popped into this joint with my friend to get some hairball remedy for her cat. This place is absolutely atrocious. The dogs are from mills, the place stinks, the staff is ridiculously rude when you inquire about the SMALLEST piece of background information. If you love dogs, you will not buy them from this hell hole. They say their dogs are from USDA licensed kennels. That does NOT mean it’s not a puppy mill. Nearly all of large scale puppy mills (the worst kind) are licensed by the USDA.

 

4/11/2017

This trash pit does not even deserve a single star. The place is a dump and the environment for the puppies is an absolute disgrace. It breaks my heart to go into this store, the dogs are filthy, half of them drugged/sick…. their small crates are beyond  dirty  and smell terrible (urine and poop) . I feel so horrible for these dogs, if I could rescue every single one I would, heck I would go in there and clean the place out for free including the poor puppies !!! This place either needs to be shut down or needs an entire new staff who is actually educated and knows how to treat living animals and can keep the environment clean….totally disgusting I feel for those poor pups

 

2/19/2017

My family and I have gone into this shop 6 times in the past 2 months. Each time we go hoping that we see something different, but so far that hasn’t happened. The store smells from the second that you walk in. The staff are all very happy to hand you a puppy, but don’t seem too concerned with the fact  that small children are dropping rabbits and hamsters, as well as grabbing birds. The dogs all seem cramped and are forced to lay on wire cage floors- they must defecate and urinate where they sleep, which is against their nature, and just sad. The dogs that we have seen have been dirty quite frankly, and some are rather sickly looking. The prices are outrageous for what you are getting as well. Today we went in because my daughter was told by a friend about a cat that was there. We went in, and of course the smell hit us right away. The place was full of people playing with pups, and of the usual array of young kids running around grabbing at animals while staff simply watched. We did not see that cat, so we decided to take a look at fish since we were there. In ALMOST every tank, there were dead/ sick fish with ick. Honestly I can not believe that this chain is still open, its ridiculous- and in Sarasota there are so many animals at shelters that could use a home. You cant use the excuse of ” I want a pure bred puppy” when you don’t even know where these puppies are coming from- if you want a ” pure bred” do your research and go to the breeder yourself. If you truly care about animals, and you want a great, forever pet for yourself or your family, don’t purchase anything from this place.

 

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Petland Atlanta Dunwoody

4733-B Ashford Dunwoody Rd.

Dunwoody, GA 30338

770-396-7358

www.petlanddunwoody.com

https://www.yelp.com/biz/petland-dunwoody

 

9/26/2017

This place is awful. It is a hellhole.

Animal shelters that operate as NON-PROFIT treat their animals better than this.

The poor puppies are crammed into tiny wire cages and sit in their urine and feces all day.

When I tried to inform staff about the situation, they brushed me off and ignored me.

Apparently, the care and well-being of their animals is second to selling and profit.

If you want a specific breed of dog, please go to a reputable breeder. No reputable breeder would sell their puppies through this hellhole. ONLY PUPPY MILL PUPPIES HERE.

 

6/13/2017

I walked in for cat litter and walked immediately out as soon as I saw the abundance of cramped cages full of puppy mill dogs. The stench was unreal. How are you still in business? Unbelievable. Will sit in an extra half hour of traffic on my way home to get litter instead of supporting Petland.

EDIT: they took away the option to review them on Facebook. When I left a post, it had to go through a screening process and surprise! never posted. When I left a comment on one of their posts it was deleted immediately. They know what they are doing is wrong but they are raking it in and have no shame. If you love animals, please don’t give this chain your support.

 

9/13/2017

I’ve been to this store a couple times over the years just to see the animals. I’m only posting a review now because I left it in my drafts. Unfortunately 8-10 months back, my boyfriend and I came and had a TERRIBLE experience. We came in just to pet some pups so we asked to see this young husky puppy. They let us into the petting cubicles with the husky and he started BITING MY LEG and charged at my bf’s left arm and CLAMPED DOWN on his wrist! He has a plate in that wrist from a previous fracture and we were horrified at how NONE OF THE WORKERS CAME TO HELP US. Or at least had no concern or sense of awareness. I asked saying “Help!? Excuse me!?” and saw this female employee in the next cubicle. Not sure if she heard us but she was in my vision and SHOULD be able to hear me AND SEE what was going on since these cubicles only come up to chest height. I knew we were being ignored. The husky opened the door and escaped into the store, when FINALLLY we see the workers trying to track him down. NONE OF THE WORKERS, again, asked us if we were okay because my bf and I had bite marks and you could see some blood. I asked one of them if these puppies get vaccinated and he stated “Yes”. We left and have never been back. These puppies must have been mistreated or neglected for the husky to act out like that. Never again will I come back and no one else should because customers should be taken care of as well.

 

10/7/2017

Bad experience. They asked $2100 for a little dog.  Made us sick.  Why sponsor a business who benefits in animals who probably were ill treated to display them at a pet shop and make a profit with Life.  Adopt a rescue dog, God, a Spirit or something Numinous will bless you!  Don’t sell your soul, sponsoring a business such as this will bring you ill luck.

 

8/13/2017

This place is vile. It’s basically a puppy mill with tons of dogs in bottomless cages piled in on top of each other. I didn’t think these types of places existed anymore. F that place.

 

9/10/2017

Google petland and aka. Read about the puppy mill back room dealings the american kennel association has with these vial mills. They are churning puppies out until the females are no longer productive, then guess where they go? If they are lucky, to an auction, if not, thrown in a corner. Wake up people, buy a puppy keep these low life scum bags in business, You want a great dog or puppy go adopt one, I have purebreds, mixed, whatever, they are all loved and love me, and they came from hell! Save a life, don’t help make the aka and these mill jerks rich.

 

7/28/2017

I wish I could give negative stars because this store is honestly one of the most depressing things I’ve ever seen. Every single cage had poop and all the dogs were dirty and sad looking. It wasn’t even busy or lacking staff for the cages to look this horrible. I feel so bad for the dogs for not having beds, looking starved, and having to stay in their dirty cages. Please shut this store down or do better for the dogs.

 

5/22/2017

AWFUL! All the dogs were covered in their own poop! So inhumane! Not only that, it was so incredibly obvious this store was in it for the money. My boyfriend and I were in here, and we are 18. We wanted to look at a dog, so we asked a worker. She said the dog was too tired. But about a minute later, a couple with a young child asked to see the same dog… she said of course you guys can. And lastly, in this same visit, we saw a woman come in and basically strangle a bunny. Since none of the workers were near the animals in the front, my boyfriend and I didn’t know what to do. This lady grabbed the bunny and held it in her hand to the point where it couldn’t even move. We were both freaking out, and we felt like the employees should have been watching people touching other animals. They weren’t at all. Such a bad store… and I figure it’s all other stores in Georgia as well. Since the Petland in Kennesaw also has an awful rating and reviews. Don’t go to this Petland.

 

7/10/2017

I don’t recommend! you walk in seeing at least 50 dogs cramped in maybe a 1ftx1ft cage. Dogs are all covered in the own poop and never get baths. itsto hot in there and all the dogs are painting. dogs are so overpriced but are so cute it makes you feels so bad for the dogs. Its so hot in the building all the dogs are painting. When I was playing with a dog in the play area it pooped, and was covered in blood and I told the worker. When she was cleaning it the dog like slide into it and she put the dog right back in the cage without cleaning it. No wonder  why all the dogs are sick.

 

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Petland Atlanta Kennesaw

2920 George Busbee Pkwy. Suite 101

Atlanta Kennesaw, GA 30144

678-581-9800

www.petlandkennesaw.com

https://www.yelp.com/biz/petland-kennesaw-kennesaw-4

 

12/8/2017

Dear Lauren P. (Petland Kennesaw Business Customer Service),

First, let me congratulate you for at least attempting to make nice on your 11/1/2017 response, two full months after I wrote my review. But since you replied, I’d like to ask a few questions:

1) On the day of this incident I was told BY STORE EMPLOYEES that the customer who bought the dog over the phone had never been in your store. They called Friday and made an appointment to see the pup on Saturday morning, but never showed up. The same employees stated that YOUR store policy does not allow for over the phone sales. So how did this happen to us if profit was not a factor?

2) We were in the store for over 2 hours, primarily because our sales associate Nia kept us hostage! Every time we stood to leave she insisted on bringing a different puppy. She could smell our excitement once she brought us the Pomsky (6 puppies later), but each time we rejected the price she went back to the manager to attempt a better one. You should be proud, she definitely doesn’t take NO for an answer. I totally understand why some reviews talk about high pressure tactics, because Nia did not let up.

That being said, if you posted these insane prices online, we would have never made the trip to your store… but that’s part of the game, right?! We were tired and getting hungry so YOUR TEAM agreed to let us go to lunch to think about the final offer while placing the dog “on rest.” To our knowledge that meant the puppy was no longer for sale pending our final decision. Is this not what “on rest” means?

3) We’d only been gone for about 35 minutes when everything went to poop town! Nia was as shocked (or so it seemed) as we were that the puppy had been sold in the short time we ate. She assured us she had placed a card on the puppy’s pen placing him “on rest”. You say you are not concerned about profit *(chuckle)*, but even ethically, were we not the right choice?

We’d been there all morning when the other family never bothered to show up. We asked the female manager on duty how it was possible to sell him over the phone when store policy does not allowed over the phone sales. She flat out told me the other family wanted to purchase the puppy at full price, which made it far less of a “tough decision” than your reply states. Even if this were all a miscue, it is still no less SCUMBAGGY since WE were the family in the store and YOU essentially told us he was on hold while we discussed the purchase at a café a few feet away.

As far as your main concern being about your animals, I think your long list of negative reviews says otherwise.

BESIDES ALL THIS, our prospective puppy was sick. He had a pink medical collar around his neck and we were told even if we had been allowed to purchase him, we would not have been able to take him home for several days until his “treatments” were complete. Given the many reviews citing sick animals at time of purchase, I say thank you for stopping us from making a bad decision by purchasing from Petland! I am all but certain we dodged a bullet and are now the parents of a 7-week-old pup whom we purchased from a local breeder for less than a 10th of your asking price.

 

8/31/2017

My family wants a dog and they have amped up their efforts to get me on board by showing me online pics of puppies and scheduling visits to pet stores. They’ve been after me nonstop for weeks now, so I caved and agreed to go with them to Petland, which is an hour from our home.

THE EXPERIENCE

It was a Saturday and this place was like a carnival. It was loaded with so many people you’d have thought they were giving away the animals. They have about 10 cubicles to sit with your potential new pet and ALL were occupied while more people waited in line for the next available space. Puppy after puppy passed us, but we never seemed to run out of “Awwwww, he/she’s sooooo cute” comments. Even I, who had blocked the thought of owning a dog for decades melted like butter in the presence of these lovable creatures.

While we wandered in and out of people holding puppies of all breeds, we ran across Nia, one of Petlands sales associates. Nia is a heck of a salesperson with a big personality and will not take no for an answer. Couple that with her supermodel looks & she can easily command your attention. Nia brought the kids any puppy they wanted in the hunt for the sale. We must have played with 8 different puppies before absolutely falling in love with a golden blonde Pomsky (Pomeranian-Husky mix) with gorgeous green eyes!!!

I was head over heals for this dog but I kept my best poker face, otherwise my family (and Nia) would have smelled blood and gone in for the kill (sale). We sat with this puppy for over an hour waiting for him to finish napping. He cuddled up in my arms the moment I held him and fell fast asleep. We wanted to see his personality, but the poor little fella was exhausted. Nia eventually told us others wanted to see him and we were going to have to give him back, but we held onto him insisting if someone wants to see him, they can come to our cubicle.

THE PROBLEM

My heart was racing out of my chest as I contemplated buying this dog. But the price was far beyond anything I would have expected. Every animal we have ever owned has been one we found or was given to us. The last pet store we considered buying a puppy (several years ago) had them going for around $800. The Pomsky we’d fallen in love with had an asking price of $5,800!!!!!

We went back and forth with Nia and management trying to negotiate, but the best they offered was $3,800 with all the normal guarantees and training kit included OR $3,000 no guarantee or kit. I personally think anything over $900 for a pet is ridiculous, but now my heart was involved, so we asked if they could hold the puppy while we went to lunch. After all, we’d been there for 2 hours and were hungry.

Nia told us she could put the dog on “rest”, which basically keep him from being sold, while we go make a decision. She insisted we come back and not just drive home. We assured her we would be back and even offered to bring her lunch for working so patiently with us.

SCUM BAG BEHAVIOR

After eating wings at a nearby restaurant (and buying Nia an order of lemon-pepper wings, fries, and a drink) we returned to the store with hearts wide open. We’d even decided on a name during our lunch and wanted to name him Niko, after Nia. We thought it was a fitting tribute since we all liked her outgoing personality.

Upon returning I asked the manager on duty if it would be possible to keep the hold on Niko until morning because we had a prior engagement to attend and we were already 30 minutes late! This would also give me time to let the emotion of this calm down. She asked for a deposit, but we worked out a deal that it would be refundable if we called early the next day to cancel.

The manager goes to pull the paperwork for the puppy while Nia goes to get him for us to play with him until the deposit/hold was complete. 10 minutes later the manager comes back and tells us while we were having lunch, the puppy was sold from underneath us OVER THE PHONE. We argued the ethics of it with the store manager and even Nia was upset. Long story short, we left the store broken hearted.

FINAL THOUGHTS

The hour ride home was in total silence as we sat in disbelieve of what had just happened. My wife and kids struggling not to cry. For me, it was particularly tragic because I moved from adamantly opposing being a dog owner to being willing to fork over too much money in a matter of hours. I loved that dog, and I love my family. I am notoriously cheap and I was certainly having a hard time with the price, but the look on my families face moved me from tightwad to “it’s only money”. Once Niko woke up we discovered his personality was a perfect match for our family. But he was stolen from us, most likely because they could fetch a higher price than we were willing to pay.

In retrospect, although my heart still longs for Niko, I am content with how things worked out. Pet stores have always been about the money, so I’m happy not to have been part of the cycle.

 

12/4/2017

We had an appointment to see a puppy and I was texting back and forth with someone named Tracy. When we got to our appointment we were told that the puppy we had set up an appointment to visit with a week ago was already sold and that there were no more Yorkshire Terriers.. this made us very upset because we had spoken to someone and yet today 12-4-2017 I still received a confirmation about our appointment with our dog we wanted to purchase.. to say the least this is a shit facility.. why make an appointment and still confirm the day of if the puppy we were going to visit with is already sold and they have no more in the facility?!?! Sad to say this was a long trip for nothing.. very disappointing.. will not recommend this place to anyone!!

 

7/20/2017

I wish I could give this place zero stars, you should realize that when they offer you a package to come in and pick out a new puppy if yours dies that you will probably be getting a sick puppy. My chocolate lab has had kennel cough, mange, and now has giardia and with two other dogs in my house these contagious diseases aren’t particularly great. And at a price tag of $2,400 you’d expect better.

 

5/4/2017

Bought a bag of dry dog food from these guys, took it home and opened it. The dog food smelled horrible. Checked the “Best by date” and found this bag had expired 2 YEARS earlier. I took it back, showed it to the clerk. The clerk kind of grinned at a coworker when they saw the bag, like this wasn’t a surprise. They sent me to get another bag and before I left the store I could see that the replacement bag had bugs in it.

If this is how they take care of the food on the shelf, I can’t imagine the neglect the puppies must be seeing.

 

7/9/2017

Been in the store with a friend today and left with a scar on my leg. My friend and I decided to play with a very cute puppy. When we got the dog, he starts to bite my friend’s purse and then mine. We put our purses away then he decides to bite my leg:( . At the end I have to have the worker put him back. I am not sure if the puppies came from a healthy family. I told the worker that the dog bite me and she was just like oh he is playing with you. Seriously biting me is playing? I have two dogs myself and I know what playing is. Please be aware and be careful when you guys play with the dogs there.

 

2/13/2017

Thank goodness Alanna was on the register. She offset our  Petland experience by 100% although we have no intention of going back to the establishment.  Here is why,.

We recently lost our dog and have just come to the place where another doggy might be nice.  Hence, we stopped at Petland to see what they had.   The young man who might have helped us look at dogs was an arrogant twit and I do mean arrogant, albeit short little twit.  I asked him how much the Husky cost and he told me 4000+ dollars. Caught by surprise, I said, “you must be joking”!  We had just been to Mostly Mutts where rescue dogs are available for nothing close to that price.  Anyhow, he replied “oh you’re shopping for a dog….. we don’t sell dogs!”  He said this with such condescension we were totally caught by surprise… like why else would we be looking at the dogs?

Anyhow it turns out that Petland only sells high-end,  AKC registered dogs that have been chipped and had their shots.  They don’t sell regular dogs —  only pedigree so for us there’s no point in shopping at their store,  but who knew?.  It would help had “High-End Dogs for sale”   been on the window signage. We would have been better prepared for the astronomical price tag.

A quick check of the net suggests that purebred Husky prices looks like this:

Purchase from a pet shop – $1400 to $1800

Licensed breeder/kennel – $1300 to $1500

Neighborhood breeder – $1500 to $1700

Husky rescue – $150 to $350

Shelter – $150ish

You need to add chip and shot expenses to that figure.

I don’t know how up to date these prices are but it will give you a point for comparison so you are not as shocked as we were and it will prevent the rude response you might get if you were caught by surprise.

BTW:  if you search for Petland in any state you will find that their ratings are all in the 1-2 star category.  Hence, it is their corporate management philosophy we see here… it is not limited to the local environs.

 

11/2/2017

Bought a cavalier king Charles spaniel in Spring. She was adorable and very expensive…I finally got the price lowered some. When time to go they brought her out and she was coughing. They took her back for some sort of meds. Her nose was running when they brought her back out. I took her to the vet they suggested(where there’s a discount) She had kennel cough. They did not medicate but said to come back in three weeks or if she got worse. She got worse and my other two dogs developed it also. I took them all to my regular vet who medicated all dogs and two weeks later were better. But, not before she checked positive for guardia. A really ugly intestional infection that again, was easily transmitted to my other dogs. $1200 later all dogs are well. Thank goodness. My vet’s comment was “what did you expect from a puppy mill puppy” Lesson learned!

 

12/6/2017

I wish I could give this place zero stars. We paid $3850 for a teddy bear puppy who we had instantly fallen in love with. Less than 24 hours of bringing her home she had fallen so ill that she was throwing up for the next 24 hours coughing like crazy and was so weak she could not even eat. By 36 hours we knew it was time to take her to the vet so we planned to take her to the vet at the Petland store since the first visit is covered in the warranty. Hours leading up to our drive to Kennesaw (which is an hour long drive) we decided that it may not be wise to keep an ill puppy especially after spending that kind of money because we didn’t want the situation to completely drain our pockets. So we called the warranty company pouring our hearts out to them to explain what the situation was and all they had to say was “we can refund you but the contract states you would need to pay us a 25% ($900) rehoming fee….so you sold us a sick puppy and then to take it back you want US to pay YOU?? I am so sickened, heartbroken, and just overall devastated. I will never purchase a single thing let alone a pet from Petland ever again.

 

8/9/2017

I wish I could give this horrible place less than one star. The first thing I noticed when we walked in was a crew of young girls walking around holding puppies (and who doesn’t love a puppy)…if you stopped to pet one, it would be in your arms in a second and the girl would disappear leaving you to wander around trying to find someone who could take it. The second thing was the loud music. Like a bunch of no doubt confused and frightened puppies and kittens being passed from one person to another wasn’t pitiful enough…they have to have background music added to the din of people….the place is crowded. Another thing that’s even more troubling…if you take a look at these photos…most of the pups are extremely docile…not at all like normal puppies. I wonder if they’re on some sort of mild sedative. If you walk to the back of the store, you’ll be treated to the sight of bunches of birds in small cages. Breeders should be illegal. Everybody should be aware that they are the lifeblood of places like Petland and if you continue to support them by buying animals, you’re also helping to continue this cycle. Petland is prettier than the dog pound and more expensive but every animal you buy there sentences another one to more time in a cage…or euthanasia…and a pedigreed animal doesn’t give you any more love or loyalty than one from the humane society. It’s all about supply and demand…if more people would realize that a piece of paper is relatively unimportant and basically just a sop to their egos…it would stop all this overbreeding and homeless dogs, cats, etc would be in homes instead of waiting for someone to choose them.

 

1/2/2017

Changing it to a one star. This place is a joke. We bought 2 golden doodles from this place and went back for a third dog this year. The second dog didn’t work out and we gave it to my brother. Anyway they tried selling us a standard golden doodle for four thousand dollars!! Are you kidding me!? What a JOKE!! This place is a huge ripoff stay far, far away from this place. Our other dogs were twenty two hundred and we thought that was high!!But even better than that, when we had the dog in the play space the girl tried telling us that there was a “shortage” of golden doodles!’ Bad business and horrible salespeople working on commission.. the more you pay the more they make. Me and my wife walked out and will NEVER be back ever. I will let everyone know this place is a ripoff.

 

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Petland Columbus

5592 Whitesville Rd.

Columbus, GA 31904

706-321-9921

www.petlandcolumbusga.com

https://www.yelp.com/biz/petland-columbus-5

 

8/7/2017

Seriously worried about the dogs here, one was breathing pretty heavy and laying on his back, eyes open and the one I can see was particularly rolled back

 

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Petland Rome

1600 Turner McCall Blvd.

Rome, GA 30161

706-234-9956

www.petlandrome.com

https://www.yelp.com/biz/petland-rome

 

7/9/2017

Terrible. Terrible customer service. Went on a Sunday afternoon to get three goldfish. Waited for 10 minutes in the fish section and no one ever came. We were told they were short staffed so we patiently waited for another 25 minutes. We got fed up and left, while there were 3 employees standing idly by at the register.

It’s a shame there is no Petsmart in town. I will not be coming back to this place. I’d rather travel to be Petsmart in Cartersville.

 

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Petland Batavia

401 N. Randall Rd.

Batavia, IL 60510

630-761-1047

www.petlandbatavia.com

https://www.yelp.com/biz/petland-batavia-batavia

 

12/11/2017

First of all, let me say I’m really ticked off, the reason for the detailed review, after buying a dog from these people 14 days ago.  I should have read the Yelp reviews before spending almost $3000 for a dog that I know know has parasites and other health issues.  (I explain later in this post).

From the shaky start, I should have taken that as an omen.  The sales girl forgot to apply the down payment to the balance when picking up the dog.  I caught it – she didn’t.  When I showed her the mistake, her response was to try to give me a store credit instead of my over payment back.  One would have thought that she would have said, “Oh my goodness…I’m so sorry.”  She said nothing.

I now also understand that they don’t say or explain much of anything that might mess up the sale.  I found out the hard way on the wonderful sounding “guarantee” language etc.  You will have 10 pages of contract / stuff that looks like you’re saving money etc….but that’s totally bogus sales fluff.  I guess I should have had my attorney read it first….but obviously that couldn’t happen.

It’s so obvious looking back that their salespeople are commission based….their underlying motivating factor.  They will say whatever it takes to get the sale.  Let me add that the sales person forgot to give me my pet cage when leaving the store, so I had to drive back to get it.  At that point….I was just hoping for a healthy dog and we’d be done with Petland.  That didn’t happen either.

My new dog’s health bills are adding up (parasites / tests for other concerns etc.) and it’s only been 2 weeks.  I am heading back to the vet right after I write this for more tests to see if the parasites are gone…and other concerning issues to check.  So I called Petland today because I needed their help with how to handled these “covered” issues.  A girl named Ashley said, “Call this 877 number, they handle these things…nothing I can do.  They are called Pet Solutions”  WHAT????  That’s the best a Petland employee can do after I paid 3 grand? Push me off to a 3rd party vendor?

With little choice, I called the number they gave me.  This health “guarantee” I was told I have at the purchase counter.  Well….I now know that this guarantee is also pretty much worthless.  The vet says my dog is sick.  I have paid hundreds of dollars just 2 days after I bought the dog to have tests given to determine the problem.  I will have more vet bills today as I’m headed that way to see why my dog (I’ve now had for just 16 days) continues to not look healthy.  Anyone that has a pet knows that the big bills are the treatment and diagnosis to find out what’s wrong.  They will not pay for that.  They will pay for the medicine…which is $15.

So let’s just look at the whole picture here.  I paid $3000 for a pet on November 25th.  Petland got their money…Petland staff paid their commissions…and I’m on my own with a sick dog…no help at all from the store, and almost no coverage from their Pet Solution guarantee policy.  I could (so could you) have paid far less for this same breed of dog by looking at other options.  I paid the higher price because I thought I was getting more than just a dog handed to me at the purchase.  Well…that’s all I got…a dog handed to me…and the extra dollars paid…gone…and counting.

Stay far farfar away from this place.  There is a reason they have a lousy Yelp rating before I am writing mine.  If I could give a zero star…I would.  $3000 is not a small amount of money to get someone to pay for a pet, especially a sick one.

PS  Let me add that I purchased 2 dogs (all the same breeds) 13 years ago from a different Petland store, so I’m not a rookie with Petland.  But in those 13 years, they have changed so far to the bad.  The price has tripled from 13 years ago and the added vet benefits etc are no longer worth anything. Mark my words…..once you buy your pet….they are done with you other than to try to sell you more pet products.

 

10/4/2017

They sell sick puppies! My dog that we spend big money on was tested positive for two virus’ called Coccidia and Giardiasis. They claim a vet checks out the puppies every Wednesday which is clearly wrong. Before my new dog had met our other ones, she was taken to the recommended vet the very next day after purchase. We were told a couple days after her vet visit that she had those viruses. Now my other dog has one of the virus’ due to it being very contagious after them meeting just once. Their policy only covers the dog they sold you so if any other dog is infected, they won’t cover to treat them.

Also, the staff there is miserable and can’t answer questions directly.

 

9/17/2017

BEWARE OF PETLAND PRODUCT RETURN POLICIES. My experience today taught me to NEVER again do business with this outfit, not even buy a bag of dog treats.  I have a 10 mo old cavapoo that likes to chew. I’ve gone thru a couple cheap big box store dog harnesses (I prefer walking her with a harness as the pull is on her chest, not her throat) and she got a hold of them and chewed the cheap plastic fasteners used today to fasten the harness. So I web searched and found a good old fashioned harness with ALL METAL HARDWARE made by Coastal (and the Coastal website said it was available at this store, but it was not) – a harness like this

Enhanced Strength Tru-Fit Dog Car Harness attaches to vehicle seatbelt system with carabiner or seatbelt loop

*****Steel Construction Dog Harness Buckle.*****

I was told, quite condescendingly, that she never heard of a metal buckle. Maybe because what Petland has in their leash/collar/harness section is the cheap harness with the PLASTIC CHEWABLE BUCKLES.

My 15 lb dog was right with me, so the associate saw her size. She went in the back of the store. Now at this time, I also had my 67 lb border collie with me as well as my little dog, plus my purse, etc., and my cavapoo was afraid of the loud parrot screeching in the back of the store.

She came back with the Holt harness (which is basically a nylon rope harness, no straps or padding). But I saw all the metal circles…yet failed to see the cheap keeper ring (which adjusts the fit of the harness)…WAS PLASTIC!!!!!   My oversight, but her mistake in presenting this Holt harness to me, when I specifically said I wanted no plastic on it.

Then when I got home and put it on my 15 lbcavapoo—it was too big!  Pulling the plastic keeper ring down far enough made the leash ring so long it dragged on the floor. Definitely not the right item for my dog. I took it off and placed it on a table near my purse, to be returned, and of course, when I’m not looking my chewer pulled it off the table and chewed the plastic keeper ring. (Go to Holt Adjustable Dog Control Harness to view this plastic keeper ring).

I was asking for a refund because #1 it was too big, and #2 it had a plastic part and my puppy chewed it the first night, before we ever took a walk with it on her. The price was only $17.99. A notable amount for me, but not for this franchise. “We can make no exception to our return policy.”  Yes you could. But profit supersedes customer satisfaction.

And Petland makes their money off the outrageous price of (what I believe to be puppy mill dogs) and could care less about customer satisfaction.

I will caution friends about my experience with this Batavia IL Petland and I will never walk into that store again.

I notice 14 other customers who took the time to publish their dissatisfaction on Yelp collectively gave Batavia Illinois Petland 2 stars. So I’m not alone. BEWARE DOING BUSINESS WITH THIS STORE.

 

3/9/2017

I cried after I left pet land because it’s sad to see all the puppies locked in a small cage. I hate this store

 

2/20/2017

This place shouldn’t exist. Not enough employees to watch people freely pick up the bunnies, hamsters, ferrets, guinea pics, etc. Poor little creatures being constantly fussed with.

Oh, and they hold birthday parties there. Not sure how I really feel about forcing these animals to be shoved in a room full of children.

I can’t imagine the dogs are very comfortable in those cages, either.

I left this place feeling the same that I would if I left a kill shelter. Also, there’s a bird named Gracie that’s not even for sale. The owner has decided that she belongs to the store. Gracie could live up to 60! She is 2 years old now and all she knows is a cage in this facility, and apparently that’s all that owner wants her to know. Very sad. I will NOT support this company.

 

3/18/2017

Just came back from Petland in Batavia, IL.  I saw a Yorkipoo that I went crazy over.  I phoned my wife and daughter to come to this Petland.  They came and also fell for the little guy.  We asked the price.  It was $399 with the one hundred dollar special.  They asked if we wanted the dog.  We said yes.  Then they brought over two products we had to purchase if we wanted the dog.  Plus, we had to pay $100 transfer fee on the microchip.  The manager came by and concurred that we had to take those additional items to get the dog.  She then said she would call her manager.  She did, but it did no good.  So, we lost the dog.  This would have been the fourth dog we bought from this Petland in addition to a bird.  I’ll never go into this store again.  I often stopped in to see the puppies and get items for our dog and/or bird.  Never again.  Petland shoul be ashamed of their shyster practices.

 

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Petland Bolingbrook

744 East Boughton Rd.

Bolingbrook, IL 60440

630-739-1213

www.petlandbolingbrook.com

https://www.yelp.com/biz/petland-bolingbrook-2

 

7/26/2017

If your looking for fish and reptiles than this is a nice place to come. That side is friendly the animals are in good quality and the associates will answer any question you have. If your looking for any other type of pet look else where.

To even get the attention of an employee to help you or answer questions is almost impossible and when you do it’s with such an attitude to where you wanna leave.

The dogs and cats are extremely overpriced and the cages always have waste.

All the other animals are in open cages that people are constantly putting their hands in to touch where many are aggressive or scared and hide.

Went there looking for a conure and they did have four of them priced at $799 and every one was aggressive which is not that birds character. Ended up getting one from a bird store in Chicago which was very loving for the great price of $350.

This store is horrible and the way they have the animals displayed is sad. They don’t need to be constantly terrorized by customers and children in those open boxes

 

11/3/2017

I am not one to write reviews, however, I believe this store warranted one. I went in to buy my puppy a bully stick and the minute I walked in, the stench was overwhelming. Out of curiosity I looked at the dogs. I was astonished at the display and how each poor puppy looked. They were filthy, the cages had poop and pee everywhere. Each dog was greasy and ill looking. On top of that, each worker was standing right by them chatting away. Don’t you think you could spend some of that time cleaning or bathing a puppy? I’ve been in puppy stores before and have never seen them so filthy. They should be ashamed at the living conditions. I wanted to take all those puppies and rescue every single one.

 

1/16/2017

I came here about a month ago to add another rat baby to my family. I already purchased two boys from the Batavia location in November. I had called the day before to confirm if they had any male dumbo rats available and the woman on the phone had to double check but confirmed that there were. So I went in and one beautiful brown and big-eared baby caught my eye immediately. I asked an employee to see that one ONLY if it was a boy. I saw her take it out but it took her so long to bring it out. After quite a few minutes, she finally brought it out and said she “thinks” it’s a boy. I was already holding the baby and became frustrated because I didn’t want to bond with this baby if it wasn’t a boy or else I could not bring it home. I explained to her that I already have two boys who are NOT neutered and don’t want to accidentally bring home a girl and have babies. She took the baby back and after another few minutes, she said that the manager confirmed it was a boy. I was still very hesitant and asked to go in a room with the “male” to play for a bit while I called my boyfriend to discuss the issue. I will admit, we were fairly new to the whole rat parents role but we know what males look like. But the employees insisted that “since it was so young, it was still hard to tell.” I already fell in love with this baby, so I bought “him.”

As the weeks went by, my boyfriend and I were becoming more and more skeptical of the baby’s sex as his testicles were NOWHERE to be seen. Finally after a lot of intensive research and conversations with other rat owners via a Facebook group, we confirmed that our “boy” was indeed a girl. We were deviated because we could not keep her as we didn’t have any room for a separate cage. I did NOT want to return her so I gave her to a friend of mine who previously owned rats. It has been only two days since she left our family and I am extremely devastated and heart broken.

I am extremely disappointed with my experience at this location and I will most likely never return.

 

9/15/2017

This place is just awful. We went to check out breeds of dogs, but would never buy from there knowing they get their puppies from puppy mills. It smelled terrible in there, and it’s clear why. The poor puppies in there are not cared for! All of them had pee or poop on them. It was so upsetting to see these sweet little faces look so sad or stressed. I can’t believe they are allowed to sell dogs. I wish I could bust all those puppies out of there and give them love and a bath.

 

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Petland Chicago Crystal Lake

6126 Northwest Hwy.

Crystal Lake, IL 60014

815-455-5479

www.petlandcrystallake.com/

https://www.yelp.com/biz/petland-crystal-lake-crystal-lake

 

7/28/2017

As a dog owner of 3 this place is an absolute disgrace and a place of pure animal abuse. I literally want to take every dog home with me I feel so bad for them and the way that they are treated, this is not how animals deserve to be treated. They are stuck in a tiny cage, with no space to stretch or play. I asked the lady if they take them outside and she said that they are too young which I do not believe. My dogs were going outside at 8 weeks old, they just don’t do that for the dogs. The shelter took them out for play time with the other puppies. And friend and I had asked to look at one puppy because the lady went in the dogs cage to grab something and the dog seemed desperate to come out. She brought the dog out to us and only allowed us to play with him in the back of the store on a leash by the fish tanks and it was completely dark. This puppy was crying and wanting to go past the store, he wasn’t even interested in new people he seemed to just want freedom. I have had all of my dogs since 8 weeks old, this dog was 14 weeks and looked malnourished, severely thin. His body was very disproportionate and I could feel his bones. Puppies eat ALOT when they’re young and these dogs do not seem to be eating because they are sick, something is not right. For puppies the should be energetic and when you walk in the dogs all look sick (goopy eyes, sleeping all the time and very little energy). He was also not groomed properly, his coat was messy as if he had not been brushed, smells as if he was not washed and nails are not cut. The staff here is incredibly rude as well. A staff member was walking with a puppy in her arms and I went to touch it and she snapped at me and said “Sanitize your hands full of germs”. But the other lady allowed us to play with the previous puppy un sanitized. Nevermind the fact that these dogs sit in their pee/poo and other dogs as well inhaling it. That’s healthy and safe for the dog right? Overall unhealthy and mistreated dogs accompanied by a incredibly rude and uneducated staff. I really hope that this store is gone for good. If you are looking for a puppy or a dog, please go to animal house shelter in Huntley. All of my dogs are from there they are treated properly. The staff is incredibly friendly and makes sure you have a best friend to take home. Best decision I made as a dog owner to get my dogs from. Do not come here.

 

1/15/2017

I went to go look at puppies with my boyfriend on January 14th. I was SUPER excited to take them out considering I had a really bad day and recently turned of age to be able to see them and play with them. We walk into the store only to be ignored immediately. We looked at the puppies and tried to catch the employee working at the time many times. She continued to ignore us and find other things to do(which was talk to two couples with a puppy). Finally after the third time of my boyfriend trying to catch her attention (yes that is three times of her ignoring him asking) she tells us that the day is really slow (one of their slowest of the week) so puppy playrooms were not available unless we were serious buyers which did not make any sense. First, if it’s busy, they can afford us playing with puppies. Second, it is very healthy and needed for the puppies to be played with considering they need it for social interaction (makes it easier for them to be adopted and friendlier) and also because they sit in a freaking cage all day drinking water from a spout like a hamster. Puppies need exercise. And last of all, I see many many stories and pictures of people my age taking puppies out all the time who are definitely not serious buyers. Even during actual busy times.

Also, my parents are indeed interested in another dog, we got our Pomeranian from this exact location 7 years ago and are looking to rescue another from puppy mills. However, we are definitely taking our business to another location.

 

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Petland Chicago Naperville

720 SR 59 Suite 112

Naperville, IL 60540

630-357-3801

www.petlandnaperville.com

https://www.yelp.com/biz/petland-naperville

 

10/21/2017

Donot  Buy from the company every I made big mistake. They said my Dog  English Bulldog also wanted they was Akc !!  When went to own vet they  sad Boxer I sad no English they no way . Called them said Get DNA  which Did.  I yes not a English

Make long story short. please stay away

 

3/13/2017

Lol.  WARNING!!!  Claude is a really great sales person. He talked me into buying a 4,000 puppy who happens to have pneumonia but failed to mention that. If you’re going to purchase a puppy, don’t visit any petland locations please. Save yourself money.

 

12/2/2017

They sold me a sick puppy. Puppy was hospitalized with pneumonia before I could even bring him home to California. They aren’t willing to help one bit. They treat their customers like they treat their animals.

 

11/7/2017

Horrible customer service and after care! They sell you pets like they would a car salesman from 10 year ago. Their prices are much higher because of all the middleman involved, but customer service didn’t equate to the value we had paid. Very disappointed with them! We happened to fall in love with our puppy plus it was our first experience with them. On the hind side, I wished we had gone to a reputable breeder instead of buying from a store that just sells pets for profit! (If there was no star, I would have given that straight up).

 

2/9/2017

My husband an I purchased a “Yellow Labrador Retriever puppy” on Black Friday (11/25/16), she was supposively 50% off and came with chip, food, crate, toys nature’s miracle, akc papers, free vet visit and spay thru Glen Ellyn Vet Hospital and 30 day viral, 18 month (Congenital and hereditary) warranty. We paid about $1700 with the tax for her.

The girl that was taking care of us said she was a hyper puppy. When were in the small space to meet with her we decided to buy her. The girl kept on asking “Are you sure you want to purchase her?” That was very suspicious.

We brought her home that evening and noticed she was itching her body as well as her ears continuously. She also had diarrhea and regular stool. She was very frightened, too and still is to this date. So we brought her to our vet and had her checked out and found out she had an ear infection. So, we had to put an ointment in her ears for 2 weeks. That same day my husband gets a phone call from “AKC” and they wanted an additional amount of $35 for her papers. Plus trying to make him pay additional money of $200. He told them no! He paid them the $35 with a cc and waited well over 1 month and had to contact them 4 different times to find out where the papers were and they were never processed. Waited another 6 weeks for just a birth certificate.

We went to Glen Ellyn Vet hospital that same week for her free visit. They said for the spay we had to get all vaccinations done (which they were already done), pay for 1yr worth of heartguard, the blood work and medications. Well, that is no free spay!! Told them no as well. Our vet everything’s included.

Well the following week 12/6/16 we were trying to figure out why she was having so many accidents in the house and going pee every 8- 20 min (from day one) and going out about 24 to 25 times a day, plus vomiting. Again back to our vet to get her urine tested. She has a uti. Put her on medication(amoxi tabs) worked for a couple of days and stopped. Got her urine tested again, still has it! Changed medication to sulfer. Worked for awhile and started up again. This time we contacted pawsitive solutions and took her to Glen Ellyn, (where they would pay for it.) they did a urine test and live culture. She was positive and has “enterococcus bacteria” in her urine. Glen Ellyn tried to give us a medication (Enrofloxcin”) that is not recommended by any vets “in puppies, stops growth and may cause serious cartilage and bone development problems, which can lead to long term and potentially very serious health concerns for the rest of the pets life.” I told that doctor we would not give her that medication and she tried saying that it is the right one for her and the risks are very low. We again refused. We told her that other vets recommend that we try doxycycline. So they put her on that but with a high dose of 1 full pill in morning and 1/2 pill at night. Our vet said not to give her that much only 1/2 pill morning and night. We had her on for over 2 weeks. Then had to get her urine culture again, 7 days after being off medication. They said she did not have any bacteria in her urine , but we are still having an issue with her peeing. They suggested we get an ultrasound with dye. So, they called pawsitive solutions and faxed them a referral for a specialist in aurora on Friday evening. We talked with Jennifer from there and she said she had to contact Petland for approval and would get back to us. We put in several phones calls to her and she finally gets back to my husband on Wednesday and says they will not pay for it unless its congenital. She said if our vet did that type of test, it would probably be cheaper for us to get it done thru them. Really!!

They also would not pay for her previous vet/ medications because we did not take her to their vet. She still has the diarrhea and is getting worse. Pawsitive solutions are liars and don’t follow thru. Glen Ellyn Vet is also terrible. Had to contact them for her test results and the first time had no problem getting her test results faxed to us. Now they are refusing to give us those recent results plus the referral. We put in two phone calls and they apologized and said they would and never did. Seems like they are hiding something as well. Who ever response to these post and says they will cover all costs only from there vet that is recommended is a lie! Also, all the good reviews are going away due to all the lies people are putting on trying to make Petland look good. I truly believe they are purchasing puppies that are sick and getting away with murder and paying small amounts to these recommended vets. I also believe these are puppy mill dogs. Update: the Puppy has Guardia as well

 

10/29/2017

This was my FIRST visit to PETLAND, first of all, the employees that work here are so disrespectful towards customers!! A lady yelled at me for trying to get the puppies attention, I was lightly tapping on the window! I did not see ” do not tap” sign anywhere! She comes out and yells at me disrespectfully!!! Then I was interested in a specific type of puppy and the employee’s got very irritated with me because I was asking them many questions about the breed! They were so rude to me!!! On top of that!! These dogs come from PUPPY MILLS!!!!!!! These poor poor animals are all sick, depressed!!! You can look straight at them and their soul isn’t with them anymore!! This is the most disgusting place I’ve ever been in!! I will write many bad complaints and let everyone know not to buy from PET LAND!!!!!! Their employee’ are unprofessional and their animals are sick and depressed! They should be ashamed of themselves! Treating people the way they do and get away with it, they ignored me and didn’t wanna help me!! If I could I would save these dogs and give them real homes! Than have them in that dump !!! They are sick, depressed, UNHAPPY! Shame on you PETLAND AND EVERYONE WHO WORKS THERE!!!!!!!!!!!

 

1/21/2017

SICK DOGS!!!!!!!  BELIEVE IN PREVIOUS REVIEWS.  I just purchased a Siberian husky from this place 2 days ago, brought him to their vet yesterday for his initial “free first vet visit” and my poor puppy has terrible pneumonia.  His lung is triple the size it should be and they had to keep my dog there for possibly up to 12 days! No one wants to purchase a dog and then give it back for 2 weeks the next day!!!!!!!!! They clearly do not have any doctors visit these dogs because they had written in my puppy’s chart that he had a “cold”.  How do you sell animals in this condition?!

Besides            this-

The staff that worked with me were great and very helpful so I do appreciate that.  They have an ENORMOUS selection of dogs, holy crap.  They also have a great website that shows all of the available pups with videos of them (which is what drew me into the store for a specific dog).  When you walk into the store and have your puppy picked out you will most likely be shocked at the price they give you, it is about double of what you would pay anywhere else.  But, with this price I took home: my Husky puppy, a HUGE cage the size for basically 2 dogs, 2 feeding bowls, a collar, a leash, a tag with his name on it, a “bathroom bell”, a bed for inside of the cage, about 7 toys, a huge bag of food, a water feeder for the cage (almost like a hamster water feeder), carpet cleaner for accidents, and I’m sure there is more I am forgetting right now.  Also, we got a “free” spay/neuter for our puppy, but in order to receive this you will need to bring your puppy to one of their associated vets for all of their shots etc. until the date of the neuter which is at about 6 months and then you can bring your animal to any vet you would like after.  So if you are planning on buying from here but arent living in the area please be ready for multiple trips to the area in the following 6 months (we took him to the Glen Ellyn location and the place was very nice with amazing staff).  Another thing we received was a huge beautiful binder with all of my puppys information in it including his pedigree and his charts from the time he had spent in store.  So although the bottom line number looks very high, you truly do receive a LOT besides just your puppy.  I appreciate that they do do this because even though I already have a dog at home I can see where all of this extra stuff would be necessary for someone who is a first time owner and would eventually need all of these things that they basically force you to purchase.

If you do decide to purchase an animal from here, please make sure to take them to the vet ASAP to make sure they are healthy ):

 

3/4/2017

Wow prices have almost doubled since last year. Average dog was 2700! Last year the average was half that.

On top of this, they had a sticker on an item, when we went to checkout it was 6 dollars more! When we asked why, they said it was the price. So I grabbed the box with the sticker that said the Lower price and she ripped the price tag off right in front of me! Wow bait and switch much!

 

4/20/2017

This is ABSOLUTELY the WORST pet store I have ever visited. The employees are NOT friendly or helpful. The Bernese Mountain dog was being ganged up on by the Husky and German Shepherd – the Bernese was shaking and trying to get away from them. The employees didn’t care. Whoever gets this dog will be getting a dog with baggage. I seriously thought about buying the Berner just to get it out of there. I asked to see the dog and they wouldn’t let me because I came in the store with a friend and it would break their policy to have each of us look at a dog at the same time – even in different rooms. Nasty people and nasty store. The employees didn’t seem to even like animals.

 

9/25/2017

Visited this,store on Sunday sept 24 in the afternoon again the store smelled and looked like to many puppies,and not enough employees to clean cages most cages had poop in them with puppies standing in it. I wanted to look at the neopolitan mastiff but he,was sitting in poop .

 

7/10/2017

I purchased my Bryzzo a yellow Labrador retriever on Black Friday of 2016. I was told my puppy was perfectly healthy. Two minutes after I brought him home he had a bowel movement that had blood in it. I immediately called the store I was told they would never sell a dog that had blood in his stool. I then asked if I took my dog to my own vet because I don’t trust their contracted vets would pet solutions cover any of it. I was told they would absolutely cover a percentage. I took my puppy to my vet the next day. He tested positive for giardia and was put on several meds. My dog continued to have diarrhea for months we tried every kind of food thinking it was allergies. Finally we had to see a specialist seeing that my boy wasn’t gaining enough weight and still had diarrhea on and off months after purchasing him. My Bryzzo was diagnosed with inflammatory bowel disease. Pet solutions will do nothing to help us. He now and for the rest of his life will be on meds and prescription food. My vet knew the name of the breeder that is listed on Bryzzo’s paperwork and it 100% is a puppy mill. The owner never called me back after numerous phone calls. Pet solutions was a joke who will not help with anything. The one gentleman I spoke to basically accused me of lying and said that they would never sell a dog that sick. I sent them nearly $10,000 worth of medical bills and they will do nothing to help. I would not recommend this store to my worst enemy.

 

7/19/2017

(This is basically a recap of my Google review. I’m writing this in hopes that the manager contacts me a does the right thing. I have filed claims with solutions.pet, called the store asking for the manager, and visited the store explaining the situation and was not helped. I was only referred to solutions.pet to file a claim and after several attempts/ messages they are not returning my calls. Additionally I submitted an online claim that they report they get back to immediately but have yet to respond or confirm they received my claim.)

On 7/18/17 my husband and I fell in love with a beautiful Alaskan malamute puppy. We purchased the puppy and as soon as we got home noticed that he began to isolate, cough, and felt very warm. We immediately took him to Yorkville animal hospital not even four hours after purchasing him. At the vet he began to wheeze and vomit. Our vet revealed that the puppy had a temp of 104 degrees, was lethargic, dehydrated, and a chest X-ray showed he had a serious case of pnemonia. He had to be hospitalized and we are now uncertain of exactly when he will be able to come home. Pneumonia takes time to develop, so unfortunately he had it for some time before we purchased him and was not receiving proper medical care. I am relieved that his vet bills are covered this time, but highly disappointed that an ill puppy was suffering undetected and then sold off (which is illegal). I tried reaching the manager and was told by staff to file a claim with solutions.pet which I did, then the manager would get involved. Ultimately, I feel as though I was charged a small fortune for an ill puppy who now my family cannot even bond with until he recovers and I will continuously have to invest more than anticipated in this dogs health for the rest of his life. I’m going to make an effort to receive some form of compensation for this to use towards future vet care. I would appreciate it if the manager would step up and work with me on a form of fair compensation for this issue. It is unaccpeptable and illegal to sell ill animals according to the Illinois Lemon Law. (Petland could potentially be faced with a future lawsuit). The resolutions are either to return the puppy for a different one or have medical bills paid. There is no way I will return my puppy that my family loves and the medical bills will only be covered so long with Petlands warranty. (30 days). My puppy will have long term damage to his lungs due to negligence on Petlands part that he has to live with for the rest of his life and I will be responsible for the vet bills. Reguardless of what I paid for this puppy, this should never be the case.

 

8/12/2017

This place is one of the worst petlands. I was wanting to hold a dog to see if I wanted to get it. They wouldnt let me hold it so sorry pupper I might of gotten you. Highly do not recommend

 

3/8/2017

My wife and I went into Petland to look at puppies, we picked out a very cute 10 week old Corgi, and took her home with us that night. She showed no signs of being sick while we were there, and being a first time buyer I wouldn’t know what to specifically look for. Later that night she was coughing constantly and having a very hard time breathing, to the point that she would wake herself up from coughing. The next morning we went right to the vet and were told she has severe pneumonia and coccidia. She was at the vet for the next 10 days getting treatment and recovering. I then started doing research about petland and looking at the paperwork I was given contacted the breeder and did research on the distributor “Conrad’s Cuddly Canines”. A quick google search reveals the truth, this place is a puppy mill in Missouri; and the owner specifically states that “their puppies do not come from puppy mills” This is obviously not the case. Here is a news article from 2015, exposing what the owner of petland is attempting to hide.

chicagonow.com/raining-c…

I will never be doing business with Petland again and I hope anybody who sees this will consider going directly to a breeder for their next dog, as I will be doing from now on.

Also be aware that when financing an animal here the interest rate even for someone with a good credit score will be upwards of 120%.

 

2/19/2017

Worst experience ever at a pet store. The people that work there were good enough, but the owner does not care about anything but the mighty dollar. Would not even talk to us. After the way we were treated, we will never step foot into that place again as long as it is under current management. Beware!

 

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Petland Chicago Ridge

110 Commons Dr.

Chicago Ridge, IL 60415

708-636-8292

www.petlandchicagoridge.com

https://www.yelp.com/biz/petland-chicago-ridge

 

11/21/2017

I walked into this pet shop as a student in vet school. I asked to see one of the German Shepherd puppies and the man was surprised and brought out a puppy that was an Australian Shepard. So I played with that one before nicely asking to see the actual German Shepard. The man rudely said ok but you only get to see 2 puppies that’s it. The Australian Shepard clearly was very sick and had some sort of upper respiratory infection. I was disgusted. It’s clear they do not take care of those puppies. If ones sick then the rest of them are. Do not buy from here unless you are well aware how to care for these animals and are ready for a sick animal. I didn’t see the German Shepard and just left. Hire certified people who are able to care for animals properly.

 

1/1/2017

If you have $5000 to spend then this is the pet store for you.

My wife and I had just went to the mall and figured we would stop in there and check out the puppies.

We have 1 germanshepard and 2 pugs and my wife is a confirmed pug addict.

Well you guessed it, they had a pug in there, before we knew what was happening they ushered my wife into a pen with the dog so that the 2 of them could fall instantly in love.

nothing could break up this new found love EXCEPT  for the $4900 price tag???

MAKE SURE THAT YOU ASK THE PUPPY PRICES BEFORE YOU START PLAYING WITH THEM!!!

who has $5000 for a puppy?

do yourself a favor and stay away from this place

 

9/5/2017

Petland does not care about the animals. They only care about money. They will sell you a dog that is sick and dying for $5,000. This place is disgusting and should be shut down immediately.

 

3/11/2017

I went here to look at puppy’s and I knew what puppy I wanted. After they took me into the holding center to play with the puppy, I asked her about the miniature version of the puppy. She looked at me and Said “The puppy you’re playing with is the cheapest we have.” I was deeply offended because no where did I say, “I have a budget or even disclose to them what my current financial situation was.” I didn’t come in looking for the cheapest puppy. This sure was a way to lose a customer.

 

3/18/2017

Ran by a bunch of kids that have not the slightest clue what animal care is about. Sad to see all the animals suffering due to their greed. Prices for a Shi Tzu is 4000.00?? Seriously wow. Its fine if you want to scam people but do not get helpless creatures involved. So sad … close this place.

 

1/9/2017

Anyone with half a brain should know by now that every single puppy you buy at a pet store comes from puppy mills. No responsible breeder would EVER sell their dog to a store. So if you buy from here, you help people make money off the torture of animals. Sure these puppies look cute, but are often carriers for genetic disorders since puppy mills don’t care about quality, not quantity. Their parents are currently in small cages, with no vet care, human interaction, and no access to the outside world. Use a responsible breeder, who will invite you to their home multiple times, or better yet, adopt a dog.  25% of shelter dogs are pure breeds, if you must have one, but I think you’ll find most mutts are just as good, if not better, than that pure bred you’ve been dreaming of.

 

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Petland Hoffman Estates

11 Golf Center

Hoffman Estates, IL 60169

847-490-8820

www.petlandhoffmanestates.com

https://www.yelp.com/biz/petland-hoffman-hoffman-estates-2

 

5/22/2017

I purchased my dog from here.  I know, I shouldn’t have purchased a dog from any store.  But, back in 2011 I wanted a min pin.  They had a red min pin that was just too cute to pass up.  So he came AKC certified pure bred and said to have all his shots (up to his age of just a couple months) and to be healthy.  Well, he had horrible diarrhea from day one.  Now, I worked as a vet tech for 2 years.  I hadn’t seen his poop before purchase, but, he seemed healthy, active, and playful when I got him.  2 hours later at home when he first pooped I instantly knew something was wrong.  I hadn’t yet fed him anything, so it wasn’t due to a change in food or new food.  Well, as I said, being a vet tech in the past I knew something was wrong; so, I took him to the vet hospital.  He had coccidia; an intestinal parasite.  How did these workers and care givers he had before I got him not notice this?!?  Luckily, after paying for the vet bills and medication he recovered fine and has been a great dog to this day.

Other than that experience I have purchased cat food and a couple other small items here (not other animals).  I found prices a bit high.  If you want a hamster, this place may be fine.  But, if you want a dog, cat, bird, etc., find a quality breeder.

 

12/29/2017

Well, it is now the end of the year and I have been trying to resolve an issue that occurred at Petland in Hoffman Estates since February.     I will try to be as brief as possible and cover the main details. My husband and I were injured while in the play area with a puppy that was five months old. The price was dramatically reduced due to the length of time the puppy had been there per the sales rep. We were not warned that the puppy was aggressive and the sales rep just stood there while it was jumping, biting and tearing our clothes. I am sure this is on their video for confirmation. We had to ask him ourselves to remove the puppy even though he could see that we were bleeding.  We asked to see a manager who was more concerned about my husband’s leather jacket than the fact that we had blood all over us. I contacted Petland corporate for a resolution.  After several e-mails, and telephone calls, the result was that they would do nothing.  Calls were not returned by corporate or by the local store.  I have records of all e-mails, and dates and times of telephone calls.  I finally filed a complaint with the Better Business Bureau.  Petland’s response to the BBB complaint was that this happened months ago and they considered it closed! I was aware of how long ago it happened and how many months I had been calling, and e-mailing all to no avail. Maybe they thought if they just ignored me, they could use this as an excuse. I had asked that I be reimbursed for the $299 leather jacket that was ruined, $40 in doctor co-pays and  1/2 day of missing work. After I rejected their response to the BBB, they said their “final offer” was $40.  I was out of town for business and was not able to respond within 48 hours so the case was closed and I was not able to make any further response, that $40 was not acceptable.  I am writing this review because of the experience that I had and the absolute disregard this company has for their customers. I have also included pictures of the injuries and damages.

 

12/2/2017

Everyone complaining on these reviews and not calling the health department have evidence and mail to the health department! This place is dangerous for us to contract anything from these animals and it’s not these poor animals faults it’s this Effing loser who’s running this sht hole!! Everyone stop complaining and do something about it!!!

 

7/20/2017

Two weeks ago we purchased a Havanese puppy at Petland in Hoffman Estates. When we purchased our pet, we were told, and had paperwork corroborating the statements, that our pet was healthy and ready to be adopted. We were also told that our pet had been neutered.

One night after having our dog at home, he exhibited signs of a horrible kennel cough. We called the veterinarian that night and were told to rush him to the closest animal hospital for immediate treatment. When we are at the emergency hospital, we were told that not only did our animal have a severe case of kennel cough but also had not been neutered.

Petland fraudulently represented the condition of the animal. When we went to Petland, the manager of the store deflected any responsibility and said that we had to contact their claims department. We submitted evidence as to the treatment given to our pet as required. A week after treatment for the kennel cough, our pet developed a rectal prolapse requiring a surgical procedure. The veterinarian stated that it was more likely than not caused by the kennel cough in the force and severity of the coughing.

Again, we submitted a claim for the services. The claims department denied our claim stating that the warranty does not cover emergency services.

Not only did Petland sell us and he’ll dog, they do not standby or honor any warranties for providing the sick animal treatment. They fraudulently made representations that were in accurate but have denied responsibility.

This company deserves nothing positive. I suggest that no one ever buy any product or animal from this company. This company needs to be forced out of business due to it’s her Renda’s business practices. In addition to this posting, we are making a claim to the Better Business Bureau as well as seeking recovery in court.

It is unconscionable how this company can make false representations and not honor their responsibility to sell healthy animals. Again, anyone reading this post, I am Ploor you to not ever support this company

 

7/30/2017

My girlfriend and her friend recently visited this Petland just to look and get an idea of some prices for animals and supplies. When she asked about the price of a cat (towards a group of 3 employees just standing around), she was answered, extremely rudely, “What cat” and after my girlfriend clarified they all answered “oh like a thousand” very unsurely but left it at that. No greeting of any sort from them or farewell, although a guy at the front was extremely nice! Aside from the guy at front, this is clearly a 1/5 for poor customer service assistance and attitude. Even the customers were friendlier!

 

1/15/2017

The workers stood there the whole time talking about their lives while tons of people roamed around. Kids were beating on the animals’ glass and when I tried to ask for info on one of the puppies, the girl was really rude. It was as if I was bothering her for information. The lady inside the kennels was sweet to the dogs, but outside the workers were beyond rude. I have never been to an establishment where they want to charge me so much and still treat me like I owe them something for their time. Ridiculous.

 

8/30/2017

Very disappointed in our visit here yesterday.  My daughter and I asked to see a puppy (English bulldog) and we were told we’d have to wait.  No others in line in front of us, and plenty of open cubicles for playtime.  So we waited 20 minutes, and asked again, and were told to wait again.  Meantime, another couple asked and received playtime with golden retriever puppy.  So we continued to wait.  Staff continued to walk around the store and talk to each other and ignore us.  Finally, we just left.  A real, real pity, as pups sure looked like they could use a little interaction.  Staff’s poor customer service was astonishing.

 

7/20/2017

Awful treatment of animals and customers! They only care about the money not the health and well being of the animals!

 

7/21/2017

I was here awhile back to buy a hamster and I believe no worker here checks their animals for well-being. We chose a hamster which had a disease. The worker said “We would of never known unless someone picked it.” The disease was noticeable by the way. Plus they do not watch over kids who like to aggressively play with the animals. They have no way control the way customers treat the animals. All they care about is getting money and making sales. Thats why I give this place one star, but I would give 3 for the supplies they have to offer.

 

1/4/2017

Deplorable place to buy any creature. I was there on a weekend, and witnessed people and children alike grabbing stressed rabbits and guinea pigs from their enclosures without proper handling techniques. The rats and mice are in tanks on shelves and it seemed kind of dark and hidden away. I thought their aquarium area was fairly nice, and the fish looked healthy — so I bought some harlequin rasboras and tetras. Within a couple of weeks each one just died. Something I’d expect from this place. The puppies are caged up and then when they interact with people, they have far too much energy and could hurt somebody (like the larger breeds). I’d suggest skipping this store and adopting a pet from a rescue.

 

3/21/2017

Let me start by saying the only reason I rated this place was because I have to give it at least one star in order to post a review. This place almost made me cry due to the way the dogs were living. They have one medium sized cage for a Great Dane and German Shepard to live together. The dogs poo and pee in their cages and one of the dogs was licking his own poop. They went crazy when the employees brought out food, and they scorched down the food so fast so I’m pretty sure that’s because they barely feed them. One of the dogs was so skinny you could see his ribs. There were poop stains on the dogs butts because they haven’t been bathed. They all smelled horribly. They were all sleepy and tired and some of them were shivering. They all looked sad and their eyes were droopy. They slept on wires with one really thin cloth as a blanket for TWO dogs. I felt so bad for all of them and wanted to show all of them the love they should be feeling but every time I asked the lady if I could see one of the dogs she told me it was their nap time and that I could check back in a half hour. I’m pretty sure they drug the dogs to go to sleep at a specific time. Finally I got to see one of the dogs. It was a 3 month old female Great Pyrenees. Mind you, these dogs are usually very playful, energetic, curious, and howl and bark a lot. Trust me, I did my research after I left this place. The dog I spent time with was extremely quiet, nervous, scared, droopy, and tired. She didn’t even care to smell my siblings, boyfriend, and I. She peed twice due to nervousness, she didn’t pick up one toy or even try to play with us. She kept sitting and staring at the doors as if she just wanted to be back in her miserable cage because she was too used to being in there rather than the real world. When I asked the employee questions about the dogs health and why she was so quiet, she answered with one worded responses. I loveeeeee animals. From fish to bears, and I have an adorable Maltese living with me at the moment, and seeing these dogs living this way disgusted me in so many ways. I will never go back to this place and I will never give this place business. I urge you all to please stop giving these places your money, keeping these businesses open should be against the law, this place was horrific. Read my review and understand what I’m saying. If you don’t believe me, go take a look yourself.

 

2/2/2017

Horrible place with neglected animals.  Prices are ridiculous, payment plans on puppies that cost $2000.  The store smells like a goat’s ball sack.  Employees are clueless imbeciles.  Manager is some high school drop out.  The aquarium side is a bit better, but the marine fish are mostly diseased and stressed or dead.  Overall very neglected store with inexperienced employees.  Did I mention the place smells like a goat’s ball sack.

 

8/21/2017

stay away from this place!  their corp. office isnt much better. no oversight and the worst animal care and conditions ive ever seen.  dump!!!

 

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Petland Rockford

7358 N. Cherryvale Mall Dr.

Rockford, IL 61112

815-332-4200

www.petland.com/stores/Illinois/Rockford.htm

https://www.yelp.com/biz/petland-rockford

 

1/22/2017

Every single fish tank looked like it had not been clean in months. The dogs had nothing in there little box but a small toy and a water dispenser that was meant for a hamster. And they had a rack for the bottom of the cage and no beds or blankets for them to lay on or food!!! Also their license was expired by 7 months! This place does not look well owned. I feel sorry for all the animals that live there. Would only spend money to get those animals out of there.

 

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Petland Round Lake Beach

815 East Rollins Road

Round Lake Beach, IL 60073

847-223-7900

www.petlandroundlakebeach.com

https://www.yelp.com/biz/petland-round-lake-beach-3

 

4/25/2017

Just went in the store & had to walk out. Every puppy cage had messes & the dogs had it all over their feet & noses. The parrots had no water in their cages & the parakeets’ water hadn’t been changed all day. If I could give this place zero stars I would. I feel so bad for these pets.

 

6/25/2017

They called us to say the puppy we wanted was ready to pick up. When we arrived 20 minutes later they told us the puppy was sold. How can you sell a puppy that was already reserved for someone else within 20 minutes of calling them? We won’t be coming back here and will tell everyone we know about their shotty business ethics.

 

4/1/2017

This business contributes to pet overpopulation and euthanasia of millions of animals every year.   If you buy sick dogs that come from puppy mills from Petland, you do too.

 

9/12/2017

My daughter and I stopped in at this Petland in late July/early August to buy bedding for her guinea pig. Usually we go to Petco or PetSmart but we were close to this Petland location. My daughter wanted to take a look at the small animals. I kid you not, 60-70% of the hamsters had large, open pussy wounds on the sides of their bodies! Additionally, there were probably 50-70 hamsters in a large glass enclosure which seemed like a lot but that was the least of my concerns next to the wounds. It was beyond disgusting. In hindsight I should have taken pictures or at least complained to the people working there but I didn’t. My 10 year old daughter was literally traumatized and wanted to write to an anti-cruelty organization to express her concerns (she still talks about it which is what prompted me to review this place publically). I’m just now getting around to writing this and I feel bad I didn’t post something sooner.

Please, take your business elsewhere. The neglect to the animals at this Petland location is physically obvious and this business should not be supported.

 

3/15/2017

Not really a fan of their return policies.  They only offer 30 days/store credit and you can’t even get your money back.  Bought a $30 item for an aquarium that turned out to be complete crap and they only offered me in store credit.  I never shop there.  So why would I want store credit? That’s poor business in my opinion. It’s like saying hey, you buy something and it doesn’t work out… too bad. They are forcing you to spend your money there. Go to Petsmart. This place sucks.

 

8/15/2017

I went in this store to purchase a new bed for my dog, I walked over to the puppies in the cages, as one was pooping, the one behind it was eating it!!! I told one of the employees standing there talking, as there was 3 of them.  I was told “that’s just what they do”  when they have a chance someone will get to it!  This wasn’t a tiny bit either!  Not a fan of this store!

 

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Petland Merrillville

1736 E. 80th Ave.

Merrillville, IN 46410

219-738-1717

www.petlandmerrillville.com

https://www.yelp.com/biz/petland-merrillville

 

7/9/2017

Adopted a puppy from here two weeks ago and she already passed away. The vet strongly suspected she had a liver shunt, which is a genetic defect.  After all of the emotional distress that I went through, petland is refusing to refund my money and instead would like me to come in and get another puppy, which will never happen.

 

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Petland Terre Haute

3341 S. US 41

Terre Haute, IN 47802

812-234-1444

www.petlandterrehaute.com

https://www.yelp.com/biz/petland-terre-haute-terre-haute

 

12/30/2017

I am only giving this place 1 star because 0 stars is not an option. Petland gets their puppies from mills, does not provide proper care for their animals and rips people off with their prices. Do not support this evil business. They choose to delete and block my comments on this topic instead of facing the truth and doing the right thing.

 

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Petland Iowa City

1851 Lower Muscatine Rd.

Iowa City, IA 52240

319-351-9451

www.petlandiowacity.com

https://www.yelp.com/biz/petland-iowa-city-iowa-city-2

 

12/1/2017

Terrible customer service. Staff is friendly when you can actually get their attention, but they are so focused on selling puppies that they fail to greet or assist any other customers. I should not have to pull someone aside and ask for help, only to be met with annoyance.

 

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Petland Olathe

185 N. Parker Street

Olathe, KS 66061

913-712-8380

www.petlandolathe.com

https://www.yelp.com/biz/petland-olathe-2

 

7/16/2017

One star is being too kind. As soon as I walked in I remembered Petland is well know for poor breeder issues with the pets they sell. That was quickly verified by the couple who walked in after me with a dog they recently bought and took to the vet to find out the dog has medical issues and was sold as being able to breed, but actually did not have the needed parts to breed. It would seem that this would be something both the breeder and workers at the pet store should have known.

It breaks my heart that this dog is losing its new family. Breaks my heart more thinking about what will happen to the little guy now that he had no dollar value.

Even if you have no plans to purchase an animal here, don’t give them your money. These places need to be shut down and the only way that will happen is consumers not spending their money there.

 

12/18/2017

Worse experience today. The lady who got us a dog so we could play with him was completely rude. She had a bad attitude and we did not feel welcomed like a customer should. She needs to be either be fired or an attitude check. Will not be going back because of this lady. The rest of the workers were great.

 

5/8/2017

The owners should be out in jail. Animal cruelty on a large scale. Buying dogs from a puppy mill is wrong. These dogs live short sick lives and many don’t survive past a few years. I wish people would stop shopping here.

 

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Petland Overland Park

7911 W. 151st Street

Overland Park, KS 66223

913-402-4583

www.petstorekansas.com

https://www.yelp.com/biz/petland-overland-park-overland-park-3

 

11/22/2017

So sad how bad this store has gotten. Rude employees, store smells like the very bottom of the hamster/bird cages have never been cleaned. Had to hold my breath when I was in the litter isle because of the smell. 5 people were at the register, I stood there being the only person in line waiting and I said can someone help me. 4 of them scattered and muttered I’m out of here or I have other things I have to do. The only person who helped me said ya I guess I can. Pretty shocking how terrible of an experience I’ve had. I was a regular customer but no longer will be. Would never recommend Petland to friends.

 

5/8/2017

This is the saddest place on earth. The puppies look so malnourished; do not buy a dog here. Also awful service, no one even noticed us when we tried to ask for help multiple times. One employee was talking to her friend.

 

5/8/2017

Puppy mill palace. They sell sick puppies from tortured mothers for outrageous prices. They want $3,500 for a boxer puppy. That’s almost $1000 for every year this sick mutated dog will live. If you buy a dog here you are a bad person. Dogs are free!

 

5/8/2017

Had the worst experience here. The puppies looked sick and the customer service was horrible. I will never be going back. I will fight the manager. Don’t go here. I hate him.

 

1/17/2017

Steer clear of this place. Horrible odor and puppies do not look taken care of. We visited with a bulldog who wreaked of feces. This place is scary and overpriced.

 

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Petland Topeka

West Ridge Mall

1801 SW Wanamaker Road

Topeka, KS 66614

785-272-8900

www.petlandtopeka.com

https://www.yelp.com/biz/petland-topeka-2

 

10/2/2017

We called in the morning to say that we wanted to adopt one of the dog. Then they made an appointment at 7pm. We arrived there at 5:30pm but they let another person to adopted it and they have already done the paper stuff without calling us. Then what’s the purpose for the appointment? They don’t hold it for you even you said you wanna do adoption. We are angry, speechless and sad! We won’t go there ever.

 

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Petland Wichita

11333 East Kellogg St.

Wichita, KS 67207

316-613-2680

www.petlandwichita.com

https://www.yelp.com/biz/petland-wichita

 

3/27/2017

Today I had a terrible experience at this store. I walked in and notice they aren’t too busy like normal I was super excited! I first notice that the breeds of dogs are all mixed in the kennels, no big deal! I was concerned that the German Shepard pups are in half kennels when there are empty kennels. We ask to play with a small dog they had, all went well but we noticed that the young dog had a slight case of kennel cough. ( now I’m not saying that only because he was coughing, I and the person I was with have vet experience) I inform one of the staff and she giggles at us and continues to play with the dogs throats and blames us for making him cough. Tells us that we handled him roughly and hit his throats when we set him down. First of all I know how to handle a dog, I do not appreciate being blamed for mishandling this puppy… second, this puppy, who was not running around, had to stop many times to cough and make many hacking noises (typical bordetella symptoms). She went on to tell me I didn’t know what I was talking about and the puppy was fine. I ask to see the breeding paper work and I am told they can not disclose that until after the purchase of the puppy? I removed myself from the stall and continued throughout the store. I ask to see another puppy who yet again seems to have the same cough.  After she took the puppy into the back we could her her talking about us, pointing and laughing with other employees. The kennel tech in the back was walking back and forth banging on kennel doors and yelling at puppies for barking, there were piles of poop in the kennels. I understand having one kennel tech is hard but there are multiple employees standing around giving looks and rude comments to customers. The employee asked if we knew about the packet you receive with a puppy we said yes we have been there before. She then questions us, asking us to list what the package was about and what it comes with. We felt VERY uncomfortable and unwelcome in this store.  Will not be returning to this store.

 

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Petland Ashland

341 Diederich Blvd

Ashland, KY 41101

606-329-0357

www.petlandashland.com

https://www.yelp.com/biz/petland-ashland-2

 

2/10/2017

We stopped in the store one day to look at the dogs. We didn’t ask about any info on the dog while we were there.

I called a couple of days later to ask how much the dog was, but they wouldn’t tell me over the phone. The lady said I would need to come in to get the price. I was a little aggravated but decided this was a big problem.

The next day, I stopped in the store again to find out the cost of the dog. The employee I asked said that he couldn’t tell me the price unless I played with the dog and discussed a few things with him afterwards.

I was kind of astounded that they refused to tell me the price. I was in a hurry and didn’t have time for all of that. What kind of business doesn’t tell a potential customer the cost of something when they are asked? I understand that the dog was probably expensive, but I wasn’t about to jump through their hoops.

I’ll just find a breeder. It’s probably a better option anyway.

 

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Petland Novi

27200 Novi Rd.

Novi, MI 48377

248-449-7340

www.petlandnovi.com

https://www.yelp.com/biz/petland-novi

 

7/30/2017

I bought my puppy 12/31/11. Harlee was 12 weeks old when I got her. She is a ACA Rottweiler. She also had Giardiasis and had to be treated with antibiotics. She stared having aggressive behavior at 6 months old. Harlee is almost 6 now and has been diagnosed with fear-aggression from genetic abnormality by a Veterinary Behaviorist. She is talking Prozac and Trazodone to help her with her fears. I want to spare anyone else from having to go through this after buying a puppy from Petland Novi. I will never buy a dog from this store or any pet store again.

 

10/26/2017

I bought my German Shepard last week on 10/19/17, when we got home we noticed the dog seemed lethargic and was having diarrhea. Friday morning I called Petland and was told it’s normal and the dog was just adjusting to her new home. The diarrhea worsened Saturday and vomiting started. The diarrhea became so bad the puppy had water coming out from her backend. I took her to VCA as directed by Petland and VCA gave the dog nausea medicine and sent us on our way. The following day the puppies diarrhea cleared up a little but she started to refuse food and water. We contacted both Petland and VCA to let them know something was not right when we noticed she was having trouble breathing. VCA was OPEN and they would not let us come in telling us to take her to the nearest emergency! AVE took X-rays and diagnosed the puppy with pneumonia and admitted her because she needed oxygen. AVE also questioned why Petland was giving our puppy Doxycyline antibiotic. This antibiotic is to treat infection which they DID NOT DISCLOSE SHE HAD! It is absolutely disgusting Petland would not only let the animal go untreated, but sell her to us!

 

4/9/2017

The staff here is awful.  We were ready to purchase a puppy.  We wanted to see how he would act with our children.  We asked if they could spend time with dog and they said no, it was on nap time (though playing and not sleeping).  I told them I could be ready to buy, they offered to go over prices with us.  I told them I already knew how much it cost and I was ready to buy.  They were adamant about not letting us spend time with the dog because it already spent so much time with other people.  I walked out.  After reading reviews on here, I am happy I did.  This place needs to just fade out into obscurity.  They’re one step closer when they won’t let a loving family of 4 see their dogs, especially when they have cash in hand ready to buy.

 

3/2/2017

I would give Zero stars if I could, shame on you! My puppy wasn’t even two and suffered from pancreatitis, liver,  and gallbladder failure. I’m not even sure if she is even 100% Bassett. Then she went paralyzed for awhile at six years old, now diabetes. I’ve never had a dog with more health problems! Then the staff tried to tell me I was getting a “great discount”, because she was a special order and the other ppl didn’t take her! Hmm!

 

1/29/2017

Staff is rude and unhelpful. Seem to be bothered with the dogs and by customers asking questions. There’s about 10 employees in the store and my girlfriend and I have seen one employee smile while interacting with the dogs. The dogs are sitting above pools of their own urine and their paws are stained yellow. Horrible environment for the dogs and even worse staff.

 

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Petland St. Paul

2123 Hudson Rd.

St. Paul, MN 55119

651-731-0556

www.petlandstpaul.com

https://www.yelp.com/biz/petland-saint-paul-2

 

7/14/2017

4 years ago I bought the best dog in the world…and was told she was from a great breeder.

Fast forward 3 years – and my dog nearly dies from an Addison’s Crisis. After her diagnose I do some more research and find that her “great breeder” is a puppy mill.

I don’t regret my dog. I love her more then anything. But petland will never have my business ever again.

 

11/19/2017

If I could give this place less than one star, I would. I stopped in here because it was Sunday and Chuck and Don’s had closed already and Petco doesn’t sell the brand of food my dog eats. The second I walk in, I wanted to scream, animals in small cages being touched by everyone. Big puppies in small boxes with METAL GRATED FLOORING, no food and rodent water bottle feeders. Are you kidding me? This is absolutely unacceptable. In the 10 minutes I could stomach being there, 2 puppies had escaped and were pawing at food bags, clearly hungry, one small puppy had had diarrhea in its cage and was eating it, and another dog was laying in its own filth. Nobody was cleaning these cages or the animals and the staff was so inexperienced and uninformed about caring for animals that it was heartbreaking. I am ashamed at having given this place any business and this place should be ashamed that they are even open. I work at an animal Clinic and work with animals every day and was just completely horrified at these living conditions. These people should be ashamed of themselves. Don’t spend a single cent at this horrific place. ADOPT YOUR ANIMALS! GO TO CHUCK AND DON’S OR PETCO! F YOU PETLAND!!!

 

7/9/2017

We visited petland last night and were absolutely horrified by the way the dogs are treated there. They were putting two larger dogs inside one of their plastic cages together, leaving them absolutely no room to even lay down without being on top of each other. I was watching one of the workers put a husky back into his plastic cage and they just tossed him in, and his head smacked against the wall very loudly. So sad. I hope to God this place gets shut down ASAP.

 

8/5/2017

Ridiculously over priced. $2,000 for a Morkie? Do not think so. These dogs are kept in a cage ALL day. The day I visited, the store was incredibly hot. I would do more research on a different store, look for a breeder, or adopt. Do not waste your money here.

 

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Petland Blue Springs

1803 SW 7 HWY

Blue Springs, MO 64014

816-228-6868

www.petland.com/stores/Missouri/BlueSprings.htm

https://www.yelp.com/biz/petland-blue-springs-blue-springs-2

 

11/7/2017

RUDE RUDERUDE. I will never ever go there again. What a hateful owner and staff. Go to a different petland or a small petshop. NOT THIS ONE THOUGH

 

2/16/2017

I would never recommend purchasing a dog from this place.  I was set on a certain kind of dog and could only find him here otherwise I had to go through a breeder online who wasn’t local and I wasn’t wild about that.  Their whole “program” is a total scam.  They offer a warranty and guarantee that is complete bogus.  Basically they just want you to spend money at their store buying their food and unnecessary supplements.  Their own vet even told me she wouldn’t give her dog the supplements they want you to give them in order for their warranty to be valid.  My dog had a respiratory infection from being at their store.  I would up spending $400 in medical bills within the first week.  They of course wouldn’t pay for it even though this was due to being at their facility.  Then they told me if I took him to one of their vets they would cover the cost, so I drove 45 minutes to their vet for their ridiculous claims lady, Jennifer, to tell me they wouldn’t.  PSA: Jennifer is AWFUL!!! I was on the phone crying because my dog was so sick and she was just horrid and rude.  I love my dog so much and can’t imagine my life without him but if you are able to adopt your animal elsewhere, I would highly recommend it.  Horrible horrible place.  No wonder they have terrible ratings.  I even know the owners and I’m still writing this just to warn other people.  Don’t be fooled.

 

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Petland Joplin

3102 East 7th Street, Suite 400

Joplin, MO 64801

417-626-7020

www.petlandjoplin.com

https://www.yelp.com/biz/petland-joplin-joplin-2

 

12/22/2017

I would like to be positive but it’s hard to when you deal with dishonest people. We purchased a puppy 13 months ago. We were told he wouldn’t get no more than 4 lbs. He weighs 11 lbs.( considering we drove 2 hours and paid 1750$ for him.) So we got over that. Also purchased puppy for life   extended care. Which is almost useless it does cover shots..but living 2 hours away and Making a appointment for simple care.we arrived and were told it would be later in the afternoon before he would be ready. We asked exactly how long it would take when we made the appointment.we were told 2 hrs for the care we were asking to get done. We get there the grooer told us there were 2 ahead and it would be later. She claimed she was unaware of our appointment. So we walk back next door to the desk and the lady has the odaisity to talk trash and we could hear her through the door. I will not be driving back for anything from there. I hope the owner reads this and replies. I would be willing to chat with that person. And would expect a letter of appogoly from petland as well as paws. You don’t treat people like this. Between myself and daughter we have spent over 6k. Not including supplies…

 

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Petland St. Louis – Lake St. Louis

6131 Ronald Reagan Drive

Lake St. Louis, MO 63367

636-695-4503

www.petlandstl.com

https://www.yelp.com/biz/petland-lake-st-louis-lake-saint-louis

 

7/25/2017

LESS THAN A ONE

I would give this place less than a one if I could.  This place discriminates against younger looking people. If you aren’t in a group that looks like a family, they will limit you to holding one dog and assume you don’t want to adopt. The assistants told on us for asking to hold another dog and for making an appointment. The manager confronted me, but after showing her my Id to prove I’m 29, she did not apologize. The dogs look like they are mistreated and sad.  If you want to deal with rude people, then by all means, this is the place for you.

 

4/4/2017

I posted a video from The Dodo which showed how Petland gets their dogs from puppy mills on their Facebook page. After that I was blocked from commenting on the page any further. Clearly Petland is trying to hide their disgusting practices and trying to silence anyone who speaks out against them. Many of these dogs are sick and come from inhumane living conditions and their mommies are killed once they are unable to breed anymore. Adopt from shelters and rescues, DO NOT buy puppy mill dogs from Petland!

 

7/21/2017

Very poor customer service. And very sad to see the animals treated so poorly. Would in no way recommend even a visit to this place.

 

5/14/2017

So petland blocked me on  My  fb page because they don’t want people to know the truth. I had made a poat on fb earlier but they blocked me so no one could see it. Do not buy a puppy from them. They charge $2300 for a husky that should only cost $500. Also they get there dogs from a puppy broker (a middle man) who gets them from other puppy “breeders” we had some breeder information from the broker but could not track Dow. The breeder what so ever! Beware of  Petland!! If I could get less than 1 star I would. Do your research 1st b4 purchasing from them

 

4/30/2017

Do not buy a dog from here. We made the mistake of paying $2500,00 for a husky puppy when we found out a going rate for that breed is $500-$600. We asked if they could take her back 2 weeks after we bought her to see if they could resell her and get our money way back.  They said they would take her for free but wouldn’t give us anything back. So they will sell a dog for way more than it cost, take it back for free then resell it and make even more profit.

 

4/24/2017

Would give them zero stars if possible. Bought a fish tank filter from them, get it home to have it leak everywhere due to a huge crack on an underside. Go back the next day and get another one- get it home to open the box and clearly it’s been well used and missing parts. Call and the manager seems super sympathetic and takes my number and will call me when they get another one in. Two messages later and over a week and still nothing. Will not be returning to this store. Completely unacceptable to be reselling damaged and used filters especially for that price and then to not follow up with the customer.

 

2/26/2017

If I could no stars I would. Everyone here were extremely rude and not helpful. And they all act like they hate their jobs. Like you work with puppies for fuck sakes. Lighten up

 

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Petland Henderson

510 Marks St. #120

Henderson, NV 89014

702-454-7387

www.petlandhenderson.org

https://www.yelp.com/biz/petland-henderson

 

11/22/2017

I hate this place.

Never liked it.

When I’ve learned they sell ‘puppy mill’

Pups I disgusted even more

 

10/21/2017

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